The hotel itself is your typical 3 star hotel. Nothing great, nothing too bad. We were stuck at Heathrow (seems to happen every year). BA put us up here. We visited the indian restaurant, the next day I was so ill. I was actually sick for a week, I had a 103 temperature. Worst food poisoning I've ever had by far. read more

Nice hotel. Way fancier than what I needed for my 15 hour overnight layover. The staff was very courteous and professional. Bed was comfortable. Complimentary bottled waters in the room; no fridge though. Book through the hotel's website and get complimentary breakfast at their Steak & Lobster restaurant. I booked through a 3rd party so I didn't dine there, but McDonald's across the parking lot is open 24 hrs! read more

This hotel seems to have 2 personalities, the shared areas ie the reception and bar etc are decorated with lots of detail and are almost over the top for an airport hotel and then the rooms feel a little neglected and dated. The hotel is huge and corridors long and dark so finding your room is a challenge also the noise from people going to and from their rooms was quite loud,The rooms are ok, a good size but comfort and luxury factor is 3 star. The bar and brasserie were very nice we enjoyed a nice meal however it was quite expensive, there is a Buffett option too if you prefer. The bar was very quiet but had a good atmosphere again prices were a tad high. There is a hoppa bus that picks up regularly for the airport so it's a convenient stop over. The staff were helpful too and the actual room price was good value. read more

I was staying here for a work conference. I booked an extra night after the conference because my flight was the next day. After I paid, and a day later, the conference director told everyone staying an extra night could no longer stay because the hotel over booked the rooms for a hotel. I paid 2 months in advanced for this room. I then went and talk to the hotel desk because they never contacted me about the cancelation. I got mixed answers from everyone I talked to. I ended up talking to four different desk receptionists. The hotel kept changing their mind whether there was room for me to stay or not. I ended up getting another hotel down the road from here. I will never stay at another Raddison after such a terrible experience. I am on travel and had to spend over 2 hours on the phone to get another hotel with my company. This disorganization made my company expense report all messed up. Please get a different hotel so they don't cancel your room the day of your stay. read more

Well, airport hotels are a struggle. They seldom have regulars or residents,so they seldom operate to a level that we'd expect from most hotels. Radisson is a chain that I've done business with because they consistently were above 3 stars on the rating scale. I spend a giant amount of nights in their hotels and have a ton of points. I checked-in and they were very pleasant. It was late at night and they booked my cab, set up for a wake up call from a real person, and generally left me thinking "this place is top notch". Then I get to my room. The lighting is more comfortable in hospitals than this room. Then I noticed no TV remote. OK, I called the front desk and they were nice and quick. The bed was comfy and the pillows were good. Then the morning comes. The shower was confusing to operate and they had a lower volume shower head that might be good for the environment, but it equals a longer shower which equals worse for the environment. Getting out to breakfast theres a line to check room numbers or have people buy lunch before they eat. Now I'm always booking my rooms with breakfast included, but their computer says otherwise. It's 8am and the taxi comes at 8:30. I walk over to front desk and explain to them, I have a rate that includes breakfast, they say, "show us the confirmation that says that then". So I dig in my email and look at my confirmation and the answer is it doesn't say. I call Amex and they say, "yeah, it includes breakfast" and so I put them on the phone with front desk guy who listens and says, "email the information over". At this point it's 8:20, taxi is scheduled for 8:30 and this guy said he wants an email from them - FUCK. Right after that he says, "You can go eat breakfast". So, I wander over and get stopped by the cashier there and tell her that the front desk said I can eat now, so she holds me up for a minute and calls them and says, "OK". I get to eat for about 7 minutes. Perhaps I should change my next 3 bookings I have with Radisson? I suppose a bunch of points and easily over 30 nights a year doesn't mean much to them. read more

Hotel is fine, but don't expect to get a good drink at any of their bars. The bartenders are clueless. Its almost like no one that's behind the bar has ever ordered, let alone worked with, an alcoholic beverage. Overpriced and it will literally take them 3x to almost get a Captain Morgan's and coke right. Sleep here, don't eat or drink here. P.S. the bathroom sinks im the rooms are way too powerful for how shallow they are. It's like a aqua murder every time you wash your hands! read more

Good price and very close to bus line which takes you to Hatton Cross station; from HC its about 45 minutes into the city. You can also catch a bus at HC for a 5 minute ride to Tesco ( a large grocery store). Staff was nice and the internet in the common area is pretty fast! Next door to McDonald's if you need a quick salad of coffee. Much cheaper than Marriott which is right next door. Ice machine broke, hence 4 stars, but manager brought us bucket of ice from kitchen. read more

Rooms are great, very clean and modern, however, where I was disappointed was with the rest of the hotel and its cynicism. Parking is 14 pounds a day - it's not included with the room. Breakfast is 18 pounds a day. Lift was not working, so I had to carry my luggage up several flights of stairs. When I was checking in they offered a room to a couple who just walked off the street for 40 pounds less than what I was paying, despite their promise of giving you the best available rate if you book through them. I did make the point to the reception staff and their supervisor that I could have cancelled each day I was there, and either rebooked for the lowest rate that day, or gone across the road to the Marriott, the Sheraton or the Renaissance but it fell on deaf ears. If booking here, I'd factor in spending extra for parking and/or breakfast, and I'd also check your quoted rate compared to what's on offer on that day as you're likely going to be able to save quite a bit. Also, don't use the phones in your room. An American tourist was checking out at the same time as me and was bemused to have been charged 26 pounds for a 10 minute local call he made from his room. read more

I downloaded the Yelp! App today just so I could write s review of this hotel. It is miserable; from the 20 minute wait for check-in to the poor, inattentive service in the restaurant (where you can expect 5-star prices and 3-star food). There was no offer to help with our luggage at check-in. The elevator was out of service. The hallways are poorly lit and do not smell fresh. It took 2 hours to have the doors between our suite rooms unlocked. The non-smoking rooms we have smell strongly of smoke. The AC is ineffective at cooling the room. This is our last day of vacation and a sad way to end it. If I can save someone else from the same experience then this was worth it. read more

Stayed at the Radisson Edwardian for one night only, and for the following day at the conference room. Hotel is beautiful and with all services one may need, and after a full day working in a suit they let me use the spa for some relax and a shower (since I had left my room in the morning) before heading back to the airport. read more

Three stars from Germany for the overnight stay in this conference hotel. In another opinion I gave five stars, but this was only for the conference room. The price for a room is acceptable in comparison to other hotel rooms in and around London. But I want to cancel two stars, because the planes in the night were too loud (I know hotels lying beneath an airport with better windows) and the interieur in the room was too old (very noble interierieur, not so sterile as in other conference hotels, but too old and to much complaints/defects). Furthermore, the signs to find the hotel room or conference room were partly very irritating. Nevertheless, the bed was quiet good to sleep (one of the most important thing for me in a hotel) and the meals (breakfast, lunch and dinner) were delicious. read more

Wonderful lobby full of people waiting to start their Christmas party. Pretty good bar. Couldn't find the elevator; is was not "just to my right". The new girl did not activate my room key. Small room nicely decorated. The first shuttle bus to the airport flat passed us without stopping. Make sure you save 1 hour for the 20 minute shuttle to the airport. May daughters would have liked the ambiance. I was just trying to get home. read more

This is a huge hotel and finding your room can be a pain. The rooms are small but really comfy and very well equipped. Breakfast expensive but tasty. Bar charges £4.50 for a pint of Guiness but that is a 4 star hotel for you. Very pleasant and efficient staff. A good all round hotel, especially for conferences. read more

I was impressed. American Airlines put us up here as our flight was canceled. The hotel has three good restaurants. We ate at Steak and Lobster and we saw locals coming in with Birthday cakes on a Sunday night. We could tell it was one of the better restaurants in the area. The food was good and at a good price point. Note the hotel is across the street from the airport runways and the jet engines are noticeable at night. The bathroom was mostly marble titles. The rooms are fairly modern. The staff was pretty organized when our group of 200+ passengers showed up. For an airport hotel, it was pretty impressive. read more

I stayed in this hotel for an event I was attending with my family. When I rang to book I asked for an accessible room as I am a wheelchair user, to be told that none were available for that weekend, I asked them to check the width of the doors and was assured that the chair should fit through the door. Upon trying to enter the room we discovered that the door is nowhere near wide enough to get the chair through without me standing and walking into the room and the chair being folded to get it in. The bathroom had a shower over the bath, which my husband had to help me in and out of. The event we were attending was on the 3rd floor of the hotel, supposedly accessible by lift. The lifts are barely deeper than my chair and the doors closed so fast it was almost impossible to get in without being hit by the doors, which continued trying to close with an object in the way. This unfortunately included my daughters arm which was trapped in the door, causing it to swell. We asked the concierge for ice to treat my daughters injury and a waitress appeared with an ice bucket. We then asked for a first aider to look at my daughters injury she had no first aid kit, ice pack or even a plastic bag to put the ice in. We were never asked to fill in an accident report. On the one occasion I tried to use the lift by myself the doors to the lift shut before I was able to manoeuvre into the lift. I had to get a member of staff to help me and was told the lifts were due to be refurbished soon. That's exactly what I was told when we stayed in the same hotel 4 years ago. Upstairs a very narrow temporary wheelchair ramp was gaffer taped into place. I was awoken at 4am on the Sunday by a group of people making a lot of noise outside my room door, I could here loud taking as well as banging around, most of the talking was in a non European language. When I complained I was told that "it was probably the convention attendees" (the event I was attending), the member of staff was non apologetic when I pointed out it couldn't have been as most convention attendees were European. Although some of the staff tried to be helpful (the concierge who helped us to our room and the one that called the first aider down particularly), most of the staff just couldn't be bothered, for instance watching as the lift doors repeatedly shut as I was trying to get in the lift and trying to put me blocking the aisle in the restaurant. read more

Basic needs hotel. Service is lackluster, at best. Food is barely passable. Free breakfast is nice. Elevators are broken, air system went out for better part of a day, front desk staff seems terrified for some reason, only one of three concierges were friendly. Food at the steak and lobster restaurant is laughable. A restaurant the focuses only on steak and lobster served me a horrid steak. Air quality inside the hotel has been negatively affecting my allergies. Worst part of all: the showers do not have full glass doors. The tubs are deep but narrow, which means: you have to shower standing sideways not facing the shower head, the half glass door pivots outward so every day you get to soak your bathroom floors, tub floor is very slippery, no bar soap provided, only a minty shower gel which is barely acceptable, but a heated towel bar serves as the only pleasantry in the bathroom. Will never stay here again. read more

I've stayed quite a few more times now, and not had any problems. It is quite nice inside, and can be had for a reasonable rate, most of the time. read more

Great stay for one night with breakfast included. Easy to access and return to Heathrow with Hoppa Bus. Also tried the small cafe for dinner which was good with glass of wine with meal. Shall stay again. read more

Love this hotel when staying near Heathrow to catch an early morning flight. Shuttle is fast and only 4 £. Bar has good food at reasonable prices. Comfy rooms. My two favorite things though are free WiFi and the gym. Great workout room for an airport hotel. read more

A lovely hotel, although it's Edwardian turnings take a will to navigate. I stayed here for a convention and the meeting spaces were large and comfortable, especially the top level area with its pools and glass ceiling. I wasn't terribly impressed with the restaurant, but only ate there a single time. read more