The guy who picked up my car was super nice and professional and let me know what time he was…read morecoming by to tow so I was not sitting around and waiting.

After experiencing abnormal vibrations while driving on H1 and engine icon lit up on my dash, I…read moredrove to the nearest parking lot which was Walmart in Kapolei. Googled towing, read reviews on several and was impressed with OutWest Towing reviews. My call to OutWest Towing was answered fast, given approximate wait time and cost of tow (very reasonable). Mario was so efficient and cordial. Pick up & tow went without a hitch and conversation while on way to auto shop was very pleasant and friendly. Overall experience was A+. Thank you Mario, you're in my contacts for towing.

Mahalo John & little Kiki for the quick and awesome experience. Safety done quickly and got to hang…read morewith little Kiki while getting it done. -Tre'

Very polite folks. They are suited for the type of work that I was looking for, but we were able to…read moreprovide me a recommendation on where I might go.

Needed my car towed and I initially went through my insurance but they were taking too long…read more Understandable because it's a Sunday night. Called 5 different tow companies and only Abram answered. He was able to get a driver out to me in half an hour!! The driver was professional and pleasant and was also able to get in contact with the manager of the repair shop I towed my car to so I could park it overnight. Driver was also very responsive and texted me that he was on his way and when he arrived. Awesome customer service and I appreciate all of your help. Thank you so much!!

Was recommended this towing service. I got a flat with, of course, no spare tire, and being a…read moreTesla, required a flat bed. Called around for quotes, and not only was the pricing at other tow companies outrageous, the wait time was absurd. Eventually called Abram and not only was priced fairly, but was at my car in about 15 ish minutes. He was very courteous, helpful, and polite the entire time. Would definitely recommend to others and use myself.

Second time bringing my truck here for work. There were a number of issues with my truck that have…read moreall been addressed by Ohana. When they began work, some other issues not quoted or previously discussed arose, but Ohana contacted me and let me know before performing the additional work. Very transparent throughout the process and very professional. Truly a 5 star service provider. Would highly recommend. Will return when further work is needed on my vehicle.

Was satisfied with the work and price…read more But the timeline really hurt us. We dropped off Monday morning (with appt) and were told Tues pickup at worse. We could be ok without car for 2 days. Didn't get it until Thursday afternoon! Which caused us to have to rent one on both those days. Plus some of the work was completed at another (3rd party) shop without telling us. Just disappointed in the delay and lack of communication. In the fence about returning.

Through the years, Kamuela, Kaena, Elijah, and the dispatch ladies at Empire Towing have been…read moreincredibly kind, helpful, and courteous. As a longtime customer with two old cars, they've come through during vehicle troubles like battery issues, towing, and gas woes which really eased my soul when I needed them most. So grateful for the entire Empire 'Ohana! Mahalo nui loa

AAA sent someone from Empire to try to jump start my Jeep when I was stranded. That didn't get it…read moregoing, so a new battery was tried. When that also failed, AAA had Empire send a tow truck. The driver was kind and helpful during this stressful time. The lady dispatcher at Empire was also so helpful and kept me updated. It's never pleasant having car problems, but Empire made it bearable. Mahalo!

Terrible service. I…read morelined up a tow two weeks in advance, the day prior he increased the price. The night prior @ 9:33 pm he asks to pick up the vehicle at 5 am. Then he turned into a ghost, did not respond to calls or texts. I missed a young brother appointment at the harbor that took weeks to arrange. Dude is a clown, definitely do not use this company.

FANTASTIC SERVICE! They had to come out twice for my car. Fast, friendly and SO HELPFUL!!!…read more10000/10 for service

Today, while I Pau work and head back home on H1 WB, unfortunately my front passenger tire popped,…read moreand I stranded on the freeway, couple minutes later saw this Tow Truck pulled over and ask if I need help, then when he saw my tire flat he then offer to tow me over to the safe place at least off the freeway then he'll help me fix my tire. After he fixed it he told me " Bruh not everything about money, sometimes we need to help other people and pass it on to the next person and know that God will always help us". This brother name Bubba(Bob) if I'm not mistaken, but hey he's a really good brother and I appreciate what's you've done. May God bless you, your family and even the Company you work with. Alllooohhhaaa

Twice my son scheduled a tow through Peddle and twice cancelled. First time sat around for 5 hours…read moreand had to call to find out they weren't coming. No call cancelling the tow. Second time took off work and sat around for 3 hours before they cancelled. Not cool.

Returning customer, did amazing jobs prior to this…read more.. After picking up my vehicle from the shop, I started finding more and more parts not put back onto its original areas. Door rubbers were missing, bushings left out on floorboard. You would think paying so much for labor that they would actually put the parts back. I would say it could be a coincidence but multiple parts is just frustrating at this point. Please better your service/parts department and take your time working on our vehicles. We picked you guys for a reason. Update, found more damage done to my car sadly, assuming they replaced my whole door, they used my same window that had tint on it, there is multiple scratches across the window itself. Again did an amazing job before this vehicle that was brought in. Sad to see they're declining in customer service and care for the vehicles they work on. Please do better for the people.

Got into a small fender bender. Did my own browsing through my insurance and found AutoCraft Hawaii…read moreKapolei. I looked up the reviews and saw they had 4.8 stars. Looked up the pictures and the waiting area looked clean and neat. Plus, all the reviews were awesome. I decided to take a chance and I don't regret it. My vehicle was done in a couple days. They give text message notifications of the repair progress which is great and also the estimated cost. At the end they go over the repairs and recommendations. Also, they courtesy clean your vehicle inside and out. The work was done as expected with no issues. I would recommend for anyone looking for body work, or through your vehicle insurance.