Sales associate Denise was, without question, the rudest sales associate I have ever encountered…read more She was unnecessarily rude from the start, and dismissive throughout the interaction. I have never experienced such unprofessional and disrespectful customer service. Completely unacceptable. Absolutely shocking.

Don't order online from this company. My package was stolen off my doorstep but they don't insure…read morethem and say they have no responsibility to replace. I'm out almost $200 due to their negligence combined with UPS's laziness. Sad to say but only larger companies stand behind their deliveries.

Customer experience is everything and anything. It all starts and ends with customer experience and…read morenothing less, period! I oversee and mange a fitness store on High ridge road (Fitness Showrooms of Stamford) I was recently referred a client, Husband and wife both Marathon runners. They both visited my store this past week, and the very first thing I noticed when they stepped into the store was their fancy sneaks Hako One! I knew of Hawley lane shoes years ago when I managed a fitness store in bulls head plaza. So I took a drive to the shoe store. I literley can not find the words of how exceptional my customer experience was. The second I walked in i was enthusiastically greeted by lovely lady named Natalie, who respectfully introduced me to a gentleman named Scott. I have never in my life met such a passionate sales individual. I myself take pride in educating my clients, and providing them with as much knoweldge as possibly can, but when it came to Scott fitting me for Hako One, I was literely speaking to doctor! Scott strongly educated me on facts of a foot that I never ever knew mattered. I couldn't stop smiling the entire time of the shoe fitting, I was absolutely amazed by the knowledge and expertise I was being provided from Scott. My customer experience was beyond expected that I actually returned 3 times, because I had that many concerns and questions. Its because of Individuals like Scott, that can change a customers mindset of how the human foot truly functions. This was an incredible experience, thank you so much Scott and the friendly staff at Hawley Lane Shoes. You can easily sense when an individual speaks with passion of their profession. Scott you are truly amazing at what you do. Thank you so much

The new staff at the Norwalk store are totally unhelp and have not customer service skills. I…read morebought a pair of shoes for a person with a disability and he walked on a rug for a minute or two; they were too big. I was 2 weeks out of the return window since person was out of town and could not try them on; staff said they shoes were worn. They were not. It was very clear they were brand new. I have been shopping here for years; all new staff are very sullen and unprofessional. Very disappointing; they would not help been in any way even with a partial credit. I will not be shopping there again.

Prices are insanely high for kids shoes. Selection was good but if you go to the town over you can…read moreget shoes for half the price. We were stunned by how high the the prices were and while it was great to get sized, the prices were too high for me to drop over $100 on a pair of toddler shoes

Great service, these guys are real pros and will tell you if a shoe is not the right fit given the…read moreshape of the foot. The prices might be higher than online, but you're paying for a service. This store sizes your child properly and will honestly tell you when it is time for new shoes. I've brought my son in thinking he needed new shoes only to be told "not yet". They don't push or try to make a sale unless it is the best shoe for the little customer. I am happy to pay a little more to have the confidence that my kids are getting shoes that fit them properly.

I mostly buy my shoes online but my kids are always growing so it's nice to measure and buy in…read moreperson.There's a decent selection here for kids shoes. They also have cute socks and fun slippers. My husband has been able to find one off sneakers when he's needed them here as well. The prices are DSW, so not bad.

This is the best DSW in the area. The one on central avenue is TERRIBLE but this location is…read moreWONDERFUL. The staff is amazing. The store is organized and has a wide variety of sizes. You will end up buying something here because they have everything and the prices are the best price. I look forward to going to shop at this store again soon because I know I will find what I need and more. Even if its not a shoe, they have handbags and socks and even toys if you need a last minute gift.

I'm a very satisfied customer since the 1990's. When my knees, hips and feet are feeling painful,…read moreI'll walk into Threads and Treads, explain my problem they will find the perfect fit brand. The owner is very knowledgeable, carefully assessing the gait of the sneaker being fitted. I usually walk in there miserable after using on line retail shops or larger stores where I buy the wrong sneaker and suffer. I walk out of Threads and Treads happy and relieved wearing a new pair of properly fitted sneakers I can wear for fitness for months. I highly recommend this wonderful shop!!! Thank you! Satisfied customer for life!!!!

I'm so glad I chose Small Business Saturday to get my new Sneakers and Insoles! All my info was in…read morethe computer so there was no need for tryons, etc. They even custom-cut the liners! I love shopping at Family-Owned Businesses. They are a great reason why!

I walked in to do a return for my boss. I didn't say 2 words when the EXTREMELY RUDE fake red hair…read morechick started barking at me. She said don't tap my card as I was already tapping my card, she then let out a huge huff and puff (of course not until barking into a walkie talkie asking someone to answer the phone for their service department for their broken register) and said try again this time insert your card. I did as I was told silently so I could just get out of this place. The pin pad said I was refunded and then she crumpled up all my receipts, voided the transaction and said it didn't go thru and to get my bosses other card, next guest! Literally acting like I was invisible. I have never been treated so poorly FOR NO REASON. I understand retail is hard but that was completely uncalled for and unwarranted.

Love the store!! Always busy though!! Need more men's sneakers bigger sizes!!! And more employees…read morethough!!!

Helpful and honest. My go-to for sneakers and athletic sandals. They never try to upsell. Will…read moreorder what you want if they don't have it. Local small business!

I've bought running/ walking shoes there but when they didn't sell golf shoes, they gave me a great…read morerecommendation - ASICS golf version of their popular running shoe. These guys know their stuff!

The clothing selection is fill with dated trends, and not in a charming, vintage way--just the same…read moretired styles year after year. Or they OVER buy on a trend from the 2000's....There's no variety. There's nothing that makes this place worth a visit. Most of the staff is just as uninspiring. They offer a halfhearted greeting when you walk in, but beyond that, they're completely disengaged--mostly standing around with their arms crossed, looking like they'd rather be anywhere else. Which makes sense because they barely make minimum wage, which is concerning considering how much the owner walks away with year after year. I probably wouldn't be inspired to help customers either. It's pretty obvious that the owner of this store couldn't care less about their employees--or their customers, for that matter. Unless you're looking for outdated clothes and indifferent service, I'd recommend shopping elsewhere. Go shop at the family owned business Richard's in Greenwich much better selection, happy employees and OWNERS!

Darien sport shop seems to have survived the online revolution with help from, you guessed it Santa…read moreClaus. Every year Santa comes and kids line up from across the country to sit on his lap and tell them what they want. In Darien, that could be a new Canada goose jacket (available at DSS) or a new pair of Nordic skis (available at DSS). Maybe even a new Range Rover (not available but DSS can order it). And for the adults who brave the intense December line to catch a glimpse of the big guy, they setup a makeshift bar (no charge of course) with Bloody Mary's, Mimosas, Beer, Wine, all the fixings. Back to Santa, did I mention this guy is the real deal? He claims that he runs a bird seed shop in the off season, lol. Yea Kringle, I ain't buying it. Tell those elves at the North Pole that the socks you brought me in '94 were bull$#&!. Jk I'm a good boy I take it back.

Love the selection of men's button down shirts. Fresh patterns and great quality! Nice to have a…read moreselection in European and original sizes. Very helpful staff.

Great to run into if you're missing something for an outfit or simply need a dress now. It's not…read moretoo big but still has great merchandise. The sales associates are always helpful.

They have brought the shoes back to the basement but positioned them so you practically stumble…read moreinto them at the base of the stairs. Got rid of some cosmetics to add a small jewelry selection after they closed The Vault. Much of the designer items don't look like clothing people from Greenwich would wear. Overall a disappointing experience.