I needed a tire put on a scooter which was very difficult they helped me with in a couple days now…read moreI recommend them to every one

Got a new scooter from them back in May of 2018. It had some issues soon after. The blinkers…read morestopped working etc, it also was poorly assembled. Ended up needing repairs. The employees were not very helpful with warranty. Had to pay out of pocket. :(

I have personally been buying from IMS for the past 3 years. I would love to share what I come to…read morelearn about them. 1) Quality of the product Well, they sell Chinese made product, however, far above the bottom the barrel stuff you would get from amazon or other online lowcosters. They have been doing this a while, they know their manufacturers, and often order machines per their own design/specs. Apples to apples, oranges to oranges, their product is a solid mid-grade, at affordable prices - which makes it super attractive for me. 2) Service and repairs I am not to fond entirely of how some of my repairs were handled. I pick my battles and do not antagonize people over small things, when a big issue happens, and I need something warrantied, or replaced, they always come through. 3) Staff and friendliness IMS has been in business a long time! Some people do not realize that, but businesses like this one evolve and improve. What might have been an issue 10 years ago, has been rectified, businesses that keep making the same mistakes, simply vanish - this one has been around 14 years, and will keep being around, because people need what they do.

These guys are great and I've had nothing but good experiences with them thus far. I purchased one…read moreof the Adventure 50cc bikes from one of their Cruze scooter stores in Brookline in early May and I've loved it ever since. I live in Somerville so it was much easier to travel to this location, and driving my scooter around the city is great! Using the bike lanes, sidewalk parking, and amazing gas mileage are a few of the perks, and I have found this to be a reliable, fast, convenient and cheap way to travel about the city, much better than public transportation. I have taken the long scooter ride down to Rockland to the main store and service center twice. Both times I called before and was told I'd be able to get an oil change that day by friendly staff. After making the trip down, they were even more friendly and informative. They gave me riding tips and informed me about different accessories and maintenance schedules. The last time they even directed me to a nice restaurant to eat at while I waited for my 700 mile tune up (which they were willing to accommodate me for on the spot). Based on a good product, informative staff, and extraordinary customer service I would definitely recommend this place to anyone looking for a 50cc scooter. Thanks guys!

RUN!! DO NOT TAKE YOUR MOTORCYCLE HERE! They don't deserve to be an authorized dealer!…read more My motorbike had an over heating issue and the coolant overflowed on the highway, so I stopped immediately and towed the vehicle to Dunbar since they were the closest dealership at that point and I spoke them over the phone, they seemed really co-operative. BIGGEST MISTAKE EVER. As soon as I took the motorcycle in, the attitude of the owner changed, he became insanely condescending and rude from get go. Tom Fournier is the owner of this shithole, he said he won't be touching my motorcycle that week since he had a lot of vehicles he was already working on. I asked for an ETA, he mentioned I cannot give you an ETA but as soon as I inspect the motorcycle I will give you a call. He called me 4 days later and mentioned it'd cost me $750 (5 hours of labor) just to inspect what the problem might be. I had never heard or seen someone charging so much just to diagnose the problem. These were his exact words "I can inspect it for $750, but there's no guarantee the motorcycle will be fixed maybe this is the finish line for it and I won't be able to do much". My bike just has 18K miles on it and is in pristine condition, serviced 2K miles back. I genuinely didn't trust him anymore to leave my motorcycle with him, so I called several other dealers in the area, everyone of them quoted $250 for inspecting the issue. 1 hour later after my research I call Tom again saying I want to take my motorcycle off of your hands before you work anymore on it what's the bill amount at right now. He legit quoted me $750!! "If you want to take it out of the dealership now it would cost you $750", when I asked for breakdown of the work he had already put in, he asked me wait and didn't call me or pick my calls for the next 4 days. After 4 days I went all the way to Brockton to check in person. Again the same, "I have already put in the work, so you take it now or later it's going to be $750"! So I asked him to check the issue anyway. 2nd biggest mistake!! He took 2 more weeks, no calls, no emails. Again I went to the dealership to check the status, he just mentioned they have ordered parts to fix the issue. Until this point he had not taken any authorization from me to order the parts and he hadn't mentioned what the labor charges were going to be and had started fixing the issue, at least according to him. At this point I felt stuck! I don't have any means of commute other than my motorcycle, so I kept mentioning please do this as quickly as possible, it's been 3 weeks already and I have been renting cars everyday. Again no updates for another 2 weeks. Finally after a month I went back again, they mentioned they were waiting for one more part and that's it and that it would be ready in a few days. After 5 whole weeks they call me and tell me that the issue is fixed and told me the bill amount it $2.3K! Yep, for a mere overheating issue he took 5 weeks and charged me 10 hours of labor and got the bill to $2288. I went to pick my motorcycle up, I didn't question any details about the issue itself since I knew he was gonna jump at me for it unprofessionally. When I asked how I could pay the bill he said up to you, cash or card. I paid with my credit card, without informing anything to me he charged me extra $75. Yep, after having been overcharged for an overheating issue he also charged me $75 for using my credit card, when I had debit card and cash too. I'm Indian, I don't know what preconceived notion he has about our race, when I asked him why he didn't even mention about the CC charges his exact words were "You can pay this for sure, what's your salary? I'm pretty sure you earn more than me" and in the process of doing this yelled at my father too, who wasn't even part of the conversation. I have never walked away from a seller this angry or dissatisfied ever. I would have given him -ive or 0 ratings if that was even possible.

Had an interesting experience here. I was having issues with…read moremy BMW motorcycle so I called to see how much it would be to get it checked out. They told me it would be $250 to diagnose the issue. I brought it over and dropped it off and confirmed how much it would cost. I got a call a few days later saying it's one of two things that could be wrong with it and it would cost me $800 to fix. I said I'd think about it and the owner said I had to pay that amount - no questions. I said no, I'll just take my bike and give you the $250 we originally agreed upon. When I went to pick up my bike, it was literally in pieces. I was baffled. I took my bike back and after a month or so realized maybe there was a miscommunication so I called him back to get it fixed and over with. I told him, go for it but if it costs more than the bike is worth (about $4000) then don't bother. He then fixed it and tried charging me $4500. I told him to keep it. I went over there and signed the title to his name. It was just an overall bad experience. Not sure if it was miscommunication or he's actually a bad person. Either way, that's not how you do business.

I recently had my 97 softail updated and customized by performance…read more I can't believe how great it looks. I would highly recommend Performance for any custom work.

What can I say about a business that does this kind of awesome work. My chopper was built by them,…read moreand it was everything that I wanted right down to the paint. No issues at all with the bike. If you need parts for your motorcycle, I would highly recommend going here both for the service and the price. He will not overcharge you on anything. I dont know how he does it..... A++++++++++++

Bought a sportster here 3 or 4 years ago. Transaction went smoothly. No issues with anything. Will…read morebuy from here again.

Was looking for a HD sportsters and came across their ad on Craigslist, and Fb. I inquired via…read moreemail several times and did not get any response. 3 days after I got a reply and I told them I would come check out the bike in person. They are 30 mins away from me. I get there and waited around to be acknowledged. One guy stared at me and went back to his computer. The other came out of his office, looked around, and went back into his office. I asked the guy at the computer for help and he said he'll send someone. I went into their showroom and took a lap, came out, guy was still on his computer and no one came to help. Asked the guy AGAIN and he looked annoyed. He pointed at a salesman across the floor and said go to him. So i go to him and ask about the bike, and he says unless you're looking to buy I can't help you. This place is a waste of time and a joke. 1 hr round trip wasted. Don't bother with this junk of a dealer

Time for my annual review on this sorry ripoff outfit,"HD Cycles" Please read my previous posts to…read moreprotect both you and your beautiful ride from letting these guys get their hand on it. Trust me, if you give your bike to them and allow them to work on it you will regret it! Keep the top end up and be safe.

I have read the reviews here and I get it that sometimes shit happens. I would like to share my…read morepast two experiences using these guys. Last fall my charging system went on my bike. I called two maybe 3 places to get the job done. No one could fit me in. Not being from the area and not having a garage of my own I was jacked up. I found these guys on the internet. My street glide is gorgeous and I was nervous. I picked it up two days later running like a top. Zero issues, scratches or dents. Great Job ! Second experience. I needed front fork seals in my Dyna. Weymouth Roads suck. I called them they said bring it down. Two days later I picked up my Dyna front end tight as a drum. I just wanted to say they are capable of helping you. While I was there I had a part fit question for my street glide and they helped me out by looking up what I needed for the other bike they was not fixing. Give them a try. They will save you money,time and use the right stuff for parts.

When purchasing from him be sure to check the receipt or paperwork because he hand pens no refund…read moreor exchange I bought a bike from him that had an electrical issue I had it for one day and he did not want to refund me my money even though the law says if a vehicle issue affects the inspection or the road worthiness it is my right to get a full refund to avoid going to court I had to literally twist his arm and I mean this by figure of speech I had to basically threaten to call the better business bureau for letting unlicensed people buying 150cc motorcycles to drive off the premises after purchasing be careful with this guy he is extremely shady

I absolutely love this place me and my wife each bought a scooter from Ming and his wife, very nice…read morepeople to deal with. Ming motor city has the best prices around. The deal that we made could not have gone any smoother, purchased in the morning and Ming delivered right to my house the same day.