The best tobacco shop. Has everything and tons of inventory. Super nice guy that works there. Only…read moreplace I go to if I can't make it out to the Indian reservations

Sami was extremely helpful and explained how the caliburn system operated and what the different…read morecoils were like. Thanks!!

I've been going to this place over a year at least. I like the cashier he's a nice guy but they…read morestarted selling faulty products. I've purchased two geek bars right after another and they were both faulty. The first one I thought okay it's probably a one time thing and didn't even go back to address the faulty product, but the second one I went there and told him it was faulty and he said everything is final and I couldn't exchange. The problem is that after about 20 puffs all I can taste is the battery no flavor. So I essentially wasted $76 within a week, which is disappointing and never going back again!

I will always visit and purchase from this smoke-shop. The owner is the only person there,…read moreEVER..... and despite losing the first location in Redmond to a fire, he opened up a new shop and has always been friendly, respectful and professional. I always leave smiling and with a mint in my hand. Good selection and great service!

I don't smoke cigarettes or cigars, but the gentleman who works there most of the weekdays is such…read morea joy and he always offers the best service possible for your needs. He gave me a tour of the humidor, too, and it's beautiful.

MOLD MOLD MOLD DO MOR WASTE YOUR MONEY…read more kid working the counter wanted to sit there and argue and try to sell me a box of cigars anyway! all their $30+ "premium cigars" were quite literally MOLDING. make the drive to a real, quality cigar shop.

Just left this place after picking up a geek bar. They had at least 40-50 different flavors. They…read morealso had other brands a well, so if you want a vape, this is a great shop to visit. I definitely recommend this place. The guy who helped us was really friendly and talkative... So much so that I made a comment to the person I was with on how nice he was. If I come back to factoria for a vape I'll definitely be coming back here with no hesitation.

Never shop here. This place has an absolute no returns policy, regardless if it's defective, or…read moreunused because they gave you the wrong product Just hours ago. The management stands by their ridiculous policy and wouldn't even allow exchanges. in fact, they seem rather proud of it. people think this place is fine until they have problems with the product. The nazi like attitude from the young lady, who claimed to be the manager was very refreshing. She accused me of using it, pointing to its new, pristine condition. She said there were stains on the atomizer, which were not visible. Then she pointed to the additional stains on the box, which were also not visible. Then, she said she had sold this numerous times to puffco peak owners without issue, further supporting her theory that I was trying to pull a fast one. I pointed out: The atomizer for the puffco peak pro does not fit the regular peak, and thus could not have been used. The threads are different size. The owner sold me the wrong part, which admittedly says "peak", not "peak pro". Honest mistake, right? Response: Wrong. all sales are final. no exchanges for scammers like me. MSRP is $40. They charge $45 And force you to keep it. A simple look at the pictures on the box is all it requires. Treating your customers like they're criminals is wrong, especially after charging 10% over MSRP. This place is simply ripping people off. It is a convenient location, but this place is worth avoiding. Don't support businesses like this. Smoke shops business model is sketchy to begin with. Add the price gouging to the formula and you have next level shadiness. This chick with a scar on her lip, who claims to be the manager, is straight up delusional. it's a simple exchange. She threatened to call the cops. Yeah, I realize your policy is terrible. But, do you have to be a terrible person too? Do you have to be that way? There's no way to exchange something that was given to me in error? In what way could I come up on your stupid business, and why do you care so personally about it? Next level customer service. Never again. F this place.

Really cool and friendly owner! I'm always able to find whatever I need here, even when a lot of…read moreother shops were having trouble with tariffs. Glad they sell foggers! Affordable prices as well.

Mr K inside is always friendly and kind. There's a good selection of pouch and canned tobacco and…read morenot many places sell as many cigars Thanks guys

Came to my second home away from home, and this location was in Seattle…read more This location was smaller than the ones here in Texas, but still had a huge selection. The staff very friendly and VERY helpful. I do not know if you know, but in Seattle, they charge a crayz tax for liquor (not beer and wine). The staff member had to point it out to me, or I would not have known. In addition, they are not allowed to sell THC drinks because of rules and regulations. I don't think you can blame Total Wine for that, but I am sure people do. HOWEVER, they do try to hide the true costs when it comes to liquor, and that seemed a little sketch. If we see a large price sign, that usually indicates a price, and that is not how they did it there. However, the prices there are still the cheapest, so whether it was Texas or Washington, Total Wine is still my favorite place to buy drinks.

I usually shop at Puyallup or Federal Way location as they are closer to home, however Bellevue is…read moreright next to my work. So it's convenient at the end of the day. I must say the last few times I've been in there the customer service needs some work. When you ask somebody how they are or say hello you assume you'd get a response ?? Nope! Literally crickets. Nobody asked me if I needed help. I wasn't greeted when entering the store, the other locations are always way busier and always say hello and go the next step to ask if I need help or they can point me in a direction . Working in customer service myself; it's not hard to give a smile and say hello. Select selection is great most of the time.

Come for the smokes and stay for slots and a show. I've always walked away Happy and full. They…read morepull in some good show's keep an eye on the schedule.

I am a regular customer here and want to express my disappointment. The product I purchase has…read moreonly one other customer who uses it. The staff is aware of this. The other customer usually makes a large purchase and I return weekly for my purchase. I just tried to purchase my favorite brand and was told "I just sold 38 cans to him"......really, as a regular you couldn't think to save one can.....really? The next order is Thursday and it is Saturday..........Thanks. I realize a sale is a sale but this product is not a super seller and easy to find elsewhere in town. A little consideration goes a long way. Thanks again.

It's not Cigar Land anymore, it was bought by another company…read more I went in there over the weekend and it was disturbing. Two young children that belong to the guy helping us. The kids where pushing an office chair around the small store, the wife walks in with a baby. She looks like a porn star It was really bad and we don't ever wanna go back. Mediocre customer service too

I'm gonna start off with the positive. The cigar selection is pretty good. Not great, but pretty…read moregood. All the major brands represented. There are a variety of price points (though see below regarding prices). The cigars seem to be in pretty good shape. I don't really judge places by customer service, but the guy in there was fine. Not overly friendly, but not standoffish either. But, again, that doesn't matter too much to me either way. There are two major negatives. As mentioned in other reviews, this place is expensive. More than Seattle expensive. More than boutique cigar shop Seattle expensive. The average markup seem to be about $3 for anything in the $10-$12 range. After tax I basically paid 20 bucks for Montecristo White Churchill, which I can get in Shoreline or Seattle for less than 15 usually. If I lived in Issaquah, I would order my cigars online. The cost of a humidor is worth the savings. As it was, I was visiting, so I had to bite the bullet. A smaller negative, is the lack of box matches. Any decent cigar stores ever visited gives away cheap box matches to light your cigar. He only had book matches. That to me is like having bad mac & cheese at a barbecue joint. The brisket may be phenomenal, but you wonder how they can screw up something as simple as mac & cheese. Note to cigar shop owners: invest in cheap box matches. There's nothing more annoying than having to light a cigar with book matches. Especially when you're charging so much for cigars.