I've been going to this place over a year at least. I like the cashier he's a nice guy but they…read morestarted selling faulty products. I've purchased two geek bars right after another and they were both faulty. The first one I thought okay it's probably a one time thing and didn't even go back to address the faulty product, but the second one I went there and told him it was faulty and he said everything is final and I couldn't exchange. The problem is that after about 20 puffs all I can taste is the battery no flavor. So I essentially wasted $76 within a week, which is disappointing and never going back again!

I will always visit and purchase from this smoke-shop. The owner is the only person there,…read moreEVER..... and despite losing the first location in Redmond to a fire, he opened up a new shop and has always been friendly, respectful and professional. I always leave smiling and with a mint in my hand. Good selection and great service!

Friendly staff, great environment, excellent selection of cigars. Very satisfied with my purchase…read more I will definitely keep going back to this place.

For a specialty cigar shop the prices are.... extremely good…read more Store is clean and well kept. Clerk was attentive and asked if I needed help (I didn't but the gesture was nice) and seemed very knowledgeable on the subject. No complaints, if you're in the area no sense getting your sticks anywhere else

Just left this place after picking up a geek bar. They had at least 40-50 different flavors. They…read morealso had other brands a well, so if you want a vape, this is a great shop to visit. I definitely recommend this place. The guy who helped us was really friendly and talkative... So much so that I made a comment to the person I was with on how nice he was. If I come back to factoria for a vape I'll definitely be coming back here with no hesitation.

Never shop here. This place has an absolute no returns policy, regardless if it's defective, or…read moreunused because they gave you the wrong product Just hours ago. The management stands by their ridiculous policy and wouldn't even allow exchanges. in fact, they seem rather proud of it. people think this place is fine until they have problems with the product. The nazi like attitude from the young lady, who claimed to be the manager was very refreshing. She accused me of using it, pointing to its new, pristine condition. She said there were stains on the atomizer, which were not visible. Then she pointed to the additional stains on the box, which were also not visible. Then, she said she had sold this numerous times to puffco peak owners without issue, further supporting her theory that I was trying to pull a fast one. I pointed out: The atomizer for the puffco peak pro does not fit the regular peak, and thus could not have been used. The threads are different size. The owner sold me the wrong part, which admittedly says "peak", not "peak pro". Honest mistake, right? Response: Wrong. all sales are final. no exchanges for scammers like me. MSRP is $40. They charge $45 And force you to keep it. A simple look at the pictures on the box is all it requires. Treating your customers like they're criminals is wrong, especially after charging 10% over MSRP. This place is simply ripping people off. It is a convenient location, but this place is worth avoiding. Don't support businesses like this. Smoke shops business model is sketchy to begin with. Add the price gouging to the formula and you have next level shadiness. This chick with a scar on her lip, who claims to be the manager, is straight up delusional. it's a simple exchange. She threatened to call the cops. Yeah, I realize your policy is terrible. But, do you have to be a terrible person too? Do you have to be that way? There's no way to exchange something that was given to me in error? In what way could I come up on your stupid business, and why do you care so personally about it? Next level customer service. Never again. F this place.

Friendly people at the tasting bar. They explain the wines well and make good suggestions. I wish…read morethe rose and bubbles were colder though. And if you dont like one you should be able to double up on another. The fact that you can't is super weird. Anyways go check them out and maybe you'll learn something and find a new favorite item.

I usually shop at Puyallup or Federal Way location as they are closer to home, however Bellevue is…read moreright next to my work. So it's convenient at the end of the day. I must say the last few times I've been in there the customer service needs some work. When you ask somebody how they are or say hello you assume you'd get a response ?? Nope! Literally crickets. Nobody asked me if I needed help. I wasn't greeted when entering the store, the other locations are always way busier and always say hello and go the next step to ask if I need help or they can point me in a direction . Working in customer service myself; it's not hard to give a smile and say hello. Select selection is great most of the time.

Really cool and friendly owner! I'm always able to find whatever I need here, even when a lot of…read moreother shops were having trouble with tariffs. Glad they sell foggers! Affordable prices as well.

Mr K inside is always friendly and kind. There's a good selection of pouch and canned tobacco and…read morenot many places sell as many cigars Thanks guys

The best tobacco shop. Has everything and tons of inventory. Super nice guy that works there. Only…read moreplace I go to if I can't make it out to the Indian reservations

Sami was extremely helpful and explained how the caliburn system operated and what the different…read morecoils were like. Thanks!!

They were very nice and accommodated and helped me out while I was in Seattle!…read moreEvery time I go to Seattle I go out of my way to go over to City smoke so that they can help me!

Every time I come here it's the same great service no matter who's working. I come here at least…read moretwice a day