The best tobacco shop. Has everything and tons of inventory. Super nice guy that works there. Only…read moreplace I go to if I can't make it out to the Indian reservations

Sami was extremely helpful and explained how the caliburn system operated and what the different…read morecoils were like. Thanks!!

I usually don't leave bad reviews, but the way the guy at K-Smoke Shop treated me left me no…read morechoice. I've been there a few times, and the customer service has always been poor. Last week was the final straw -- I've decided I'm never coming back. It shouldn't be this hard just to make a simple purchase. I'm sorry, but I can't recommend this place to anyone.

The reviews on this place is very misleading... I been coming here and buying my vapes and dab…read moresupplies since January 2025. They have the best deals in town no doubt and they do ask to try your vape before leaving to make sure it works because there has been incidents where people will fake swap the new vape with a broken vape which I don't mind doing at all never have I had a broken vape from them and they are super cool people. If you wanna stop by and grab some vapes they got it and they got it for deals they also keep stock updated to the newest vapes.

I've been going to this place over a year at least. I like the cashier he's a nice guy but they…read morestarted selling faulty products. I've purchased two geek bars right after another and they were both faulty. The first one I thought okay it's probably a one time thing and didn't even go back to address the faulty product, but the second one I went there and told him it was faulty and he said everything is final and I couldn't exchange. The problem is that after about 20 puffs all I can taste is the battery no flavor. So I essentially wasted $76 within a week, which is disappointing and never going back again!

I will always visit and purchase from this smoke-shop. The owner is the only person there,…read moreEVER..... and despite losing the first location in Redmond to a fire, he opened up a new shop and has always been friendly, respectful and professional. I always leave smiling and with a mint in my hand. Good selection and great service!

Just left this place after picking up a geek bar. They had at least 40-50 different flavors. They…read morealso had other brands a well, so if you want a vape, this is a great shop to visit. I definitely recommend this place. The guy who helped us was really friendly and talkative... So much so that I made a comment to the person I was with on how nice he was. If I come back to factoria for a vape I'll definitely be coming back here with no hesitation.

Never shop here. This place has an absolute no returns policy, regardless if it's defective, or…read moreunused because they gave you the wrong product Just hours ago. The management stands by their ridiculous policy and wouldn't even allow exchanges. in fact, they seem rather proud of it. people think this place is fine until they have problems with the product. The nazi like attitude from the young lady, who claimed to be the manager was very refreshing. She accused me of using it, pointing to its new, pristine condition. She said there were stains on the atomizer, which were not visible. Then she pointed to the additional stains on the box, which were also not visible. Then, she said she had sold this numerous times to puffco peak owners without issue, further supporting her theory that I was trying to pull a fast one. I pointed out: The atomizer for the puffco peak pro does not fit the regular peak, and thus could not have been used. The threads are different size. The owner sold me the wrong part, which admittedly says "peak", not "peak pro". Honest mistake, right? Response: Wrong. all sales are final. no exchanges for scammers like me. MSRP is $40. They charge $45 And force you to keep it. A simple look at the pictures on the box is all it requires. Treating your customers like they're criminals is wrong, especially after charging 10% over MSRP. This place is simply ripping people off. It is a convenient location, but this place is worth avoiding. Don't support businesses like this. Smoke shops business model is sketchy to begin with. Add the price gouging to the formula and you have next level shadiness. This chick with a scar on her lip, who claims to be the manager, is straight up delusional. it's a simple exchange. She threatened to call the cops. Yeah, I realize your policy is terrible. But, do you have to be a terrible person too? Do you have to be that way? There's no way to exchange something that was given to me in error? In what way could I come up on your stupid business, and why do you care so personally about it? Next level customer service. Never again. F this place.

Top Vape is the Hallmark of Vapor products!…read more Upon walking in I noticed the shop was cleanly and the music was relaxing but, more importantly the Customer Service I received from Kyle was by far a 5 star! Top Vape has a loyal customer! The device I was recommended fit all of my needs from in the car to work to relaxing at home! Phenomenal rareinspection and in person repair! Genuinely, Thank you!

I requested 2.5% at the counter and received 5.0%. I called them and they returned my call…read moreimmediately to resolve the issue. Great place and friendly service.

Over the past few years I have spent hundreds if not thousands on vape products, both online and in…read morelittle stores. Although this stores prices are more than online, I do appreciate having a local store that stands behind their products and will help when they arent functioning as desired or designed. Ali and his uncle Abdul both knew their products and features of them.. they swapped out a defective beast tank on my spriv mod and gave us good discounts on some items for spending so much with them. We will continue to shop and recommend this store.

Warning, this company does not refund verified purchases or exchange the wrong parts. I asked…read morethe salesperson for a filter for my device. He didn't ask what type I need, just sold me the first one he grabbed. I came back five minutes later having realized he sold me the wrong one. He wouldn't exchange for the right one, but tried to sell me another one. I left furious I've been doing business there for ten years and they've alway been sketchy. Now they've confirmed they dont want your business and the don't have mine anymore. Bad policy and bad service.

Bought a vape opened it in the store and it was dead. Assumed it needed to be charged I've had this…read moreproblem with them before, so I went to car and put it on a charger. Did not pick up a charge, so I went back inside less than two minutes later to ask for an exchange. Got accused of trying to scam them while he charged me an extra five dollars for a vape that cost said it was 3 dollars more than what I paid for on their posted prices. At least be somewhat understanding when someone brings back faulty products you sold them

From the owner: We have all smoke shop related items, wide verity, large selection of cigar and vape. We have…read morereally good customer service .

I'm going to start this review by saying that I understand this store is located in the downtown…read moreRedmond area--but that does not justify the prices. I absolutely refuse to pay more just because of the location a vape store happens to be in. It's ridiculous. A product that costs $20 elsewhere is almost $30 here--for just a refill pod, not even the full kit or device. I'm not getting scammed. I'd rather drive to Seattle and pick up a vape than pay these inflated prices. This is absurd.

I found this place when I first moved to kirkland, the associates in the shop are kind friendly and…read morevery knowledgeable to cater to the needs of the customer! They don't rush you make you feel like your bothering them when questions are asked. I have had the pleasure to see the new shop and its a kool setup and still the customer service has not changed! This is my shop I won't buy vapes or cbd anywhere else just because of the service I recieve each and everytime I walk in to purchase something! Keep up the good work!

Great selection, nice location right by Pike Place Market and the employee who helped me - i didn't…read moreget her name but she had the most awesome purple hair - was so upbeat and welcoming. I'll definitely be returning!

Very cute spot with a great concept! The vibe is adorable and the staff was super nice from the…read moremoment we walked in. They offer samples, which is always a fun touch, and there are even games inside that make the experience feel more interactive and relaxed. The only reason I'm giving it four stars is because the selection was pretty limited. It feels like they might be new, so I'm hoping that with a little time they'll expand their offerings -- the potential is definitely there. Overall, a charming place with friendly staff, fun extras, and a lot of promise. I'd come back to see how they grow!

I've had nothing but great experiences with both the employees and the owner. I drive from Seattle…read morespecifically for their selection and good service. 10/10

10/10 Customer service 10/10 product knowledge…read more 10/10 prices 10/10 selection 10/10 for authenticity Sami is the most helpful, honest and kind individual. I drive all the way from Seattle just to come here. He is so helpful in finding exactly what I need without being pushy. He just genuinely wants to help determine the best products for you. I'm shocked this is not the highest rated vape shop in the area. Not ego, "fat cloud", annoying vibe. I'm a customer for life.