Here's a polished I came to Rain City completely overwhelmed after my washing machine flooded my entire downstairs on laundry day for a six-person household , so you can imagine the amount of laundry I had to deal with. From the moment I walked in, I was greeted by ALEX who kindly opened the door for me and helped me get set up with all of the machines. At first, I thought he was only being extra helpful because I looked stressed, but I quickly realized he treated every customer with the same level of kindness and attentiveness. I haven't experienced customer service like this in a very long time. Alex consistently kept the facility clean, even with the dreaded Washington pollen constantly blowing in. I don't typically need to use a laundromat often, but the ease of use, cleanliness, and exceptional customer service genuinely make me want to return. Thank you so much for turning a stressful day into a positive experience! Also, they have tap pay which made my life even more easier! read more

Rain City Laundry - Dryers - Laundromat Near Me - Auburn, Washington

This Laundromat is clean, well taken care of and friendly. They had someone on-site checking with customers and keeping area organized and clean. read more

Rain City Laundry - Laundromat Near Me - Auburn, Washington

The attendant is such a warm and welcoming person. He is also super helpful. I hate doing laundry but he makes the whole experience way less painful. Thank you so much!! read more

Came to wadk my king size fluffy comfort. Very clean. Takes credit cards or tap. If cash only, you can buy their gift cards. Someone on ste too! read more

Clean, courteous and done and 60 minutes.... Washers and dryers to fit all sides loads and it is very clean

First time using laundromat in 40 years, as a senior needed help with all new way to pay on machines. Not used to all the choices the machine offered so I selected what I thought was logical, hot water, heavy wash, extra rinse, not knowing selections I was making added more than the base cost. When I looked at my bank statement was shocked the $11. wash was nearly doubled. Called laundry to inform then of my mistake, they were extremely courteous, and adjusted cost. Gave me excellent customer service! despite my mistake. The machines cleaned well, and the dryer dries very fast, I was impressed with the whole experience. Highly recommend this Rain City Laundry read more

This is a very clean and well kept laundromat. The washers and dryers take cards and Apple Pay. The guy that works there or owner idk is very nice, always holding the door open or trying to take care of people. Negatives: Dryers are expensive as you have to pay a minimum and most times don't need that amount of time. They have a few small dryers and the bigger ones cost even more, so you either wait for a small one or pay more for the bigger one. Last time I went there I couldn't use a medium washer that was wide open because somebody else was waiting for one as he said. Soooo holding washers. I ultimately won't be back but a decent place. read more

Rain City Laundry is a really great laundromat. This place was my first experience with a laundromat and I am very pleased with everything that I've come back. It's clean, sleek and easy to understand. So far I've paid 4.25 for a light cycle on a small machine, $8~ for a medium machine and I don't remember the price for the jumbo dryer but it was pretty cheap! read more

I take bedspreads and rugs in to wash a few times a year. Have tried different laundromats in the area and prefer this one. Variety of machine sizes. Equipment seems new. There was a helpful attendant onsite today who politely told me it was a fire hazard to dry rubber-backed rugs. He offered a plastic bag to transport rugs home. Also, a nice variety of things to do in the strip mall whole waiting, bakery, salon, two restaurants, grocery store and AVHS thrift store (where Peckenpaugh's used to be). read more

Clean and everything worked well. I like that they have large machines. The prices are online with other local laundry mats

Prices are high but it's clean, the hours were great, and employers or owner/workers were always there, available to help and nice! Thx. :)

Well, I was going to give this laundromat a one star; as they apparently didn't offer "hot" water as said on machine.... Pre-rinse runs out cold and it looks like the regular wash DOES, in fact, load with HOT water. Just a little bummed that my (pre-wash) detergent packs didn't desolve completely. But main wash had suds and regained my confidence in this little place. Not to mention it's near/in a little shopping center, near a thrift store, so there's a little something to kill the time with. read more

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Really good customer service help out customers if needed help and can spot when someone needs help especially with first customer coming here not like the other ones in Kent where it's pack all the time around this time would definitely recommended coming back here again read more

Rain City Laundry - Rain City Laundry sign - Laundromat Near Me - Auburn, Washington

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I have to visit a laundromat every so often and this one is clean with newer machines that work well. However, I don't like the fact they no longer accept cash directly in machines and it's somewhat pricy (this is ok since they maintain it). Also, the stickers over the machines show a Discover logo, but they're not actually accepted and my Visa was declined for no apparent reason. It shouldn't be this difficult just to pay! read more

Very clean. Video monitored. Good machines for the money!! It's the end business in a strip mall It can be hard too spot.

I haven't been in a laundromat in over a decade, I decided to bring my big comforters to wash. One of you guys dryer machine rip one of my 1 week old comforter. I would suggest to inspect your dryers. I seen one bad review with the same issue. Rip clothing. Please inspect it. read more

Rain City Laundry - Rip comforter from dryer - Laundromat Near Me - Auburn, Washington

Updating review since my first visit :) It looks like my bad experience was just due to it being the day after it was closed for a holiday because I've continued to use this laundromat (only two in town and the other one is pretty sketchy) and have had nothing but wonderful experiences each time. The gentleman that works here is incredibly helpful and super nice and keeps the place very clean. Also, all the machines that were out of order my first visit have all been fixed with me not seeing one 'Out of Order' since and I go one to two times every week. I also like that they are card only as acquiring quarters is a pain in the a** and this way I don't have to carry 2lbs of change with me. read more

I have used this laundry facility several times and was pretty happy with the prices and pay system(Bluetooth app) they used. However, not sure if it is do to the name change to Rain City or not, but prices have shot up. You can no longer pay in 7 minute increments for a dryer, you pay $2.25 or $3.00 for 36 mins. I don't need that long, so it was nice to put in smaller increments. I will probably not be returning. read more

This is the cleanest/finest laundry mat you'll find.... Prices are a little bit higher as it's "exclusive" & clean. My washer at home broke, I went to the other laundry mat that's in the frugals parking lot & nearly puked walking in.... This 5 star laundry is top of the list forsure! If you need a laundry mat for whatever reason , GO TO THIS ONE! read more

My wife and I walked in. Within five seconds a public speaker announced NO PETS ALLOWED. even though my wife's Service dog is registered as a legal working service dog. To our dismay, another announcement by someone else. NO PETS ALLOWED. Out loud my wife said is a service dog not a pet. They didn't answer. Instead a page said to call them on the phone number posted on the wall. Gets even Better. By calling this help number. The employee stated to my wife" we've recorded your phone number and taken a picture of you" why? The camera they said couldn't identify if it was a " Service Dog" they are shady at least. Probably breaking a law at most. read more

Rain City Laundry - Clean place - Laundromat Near Me - Auburn, Washington

Every other washer is broken. There is absolutely no snacks in the snack machine and the pop machine is broke. Total dive really but it's open all night and that alone was worth three stars read more

This is by far the cleanest laundromat i have been to in Auburn but its really pricey. They also dont have enough basket carts for people to use. I complain about the price but i come here weekly because its clean. read more

This is the cleanest laundromat I've ever been too. It's always clean. all the machines work. the people that answer the phone are responsive. i also always feel safe here too read more

Eh, it's a good laundromat. It's gotten a bit run down over the years. The washers and dryers aren't tip top shape and they overcharge. Don't even expect to go to the bathroom without waiting hours for a code. Overall, it's the best Auburn has to offer sadly. read more

Best laundromat I've ever been to in my life. Beautiful, spotlessly clean, with new machines that actually work! Lol Highly recommended.

Used this place a few times, clean newer equipment. Better then most. Would suggest a garbage can out front seems to be a bit of litter right in front of the store. :) read more

Clean and nice that you can pay with a phone app. After looking at all the reviews of other laundromats in the area this one has the best reviews read more

Great laundromat! Very clean, loved the comfy armchairs. We are traveling in an RV for 6 months and this is by far the most well maintained laundromat we've been to. ALL washers and dryers worked, nothing out of order, amazing! read more

There dryer ruined all of my clothes all of my tank tops and bra straps were broken and I had to restart the dryer 3x times for the smallest load read more

If I could give it 0 stars and still write a review, I would. I went into this laundry mat to dry my clothes as the dryer at my apartment isn't working. I put my money in the slot which was accepted by the machine but it didn't start.I thought maybe I put the wrong amount in and added .75 more cents. It still didn't work. A lady who just entered saw me struggling and told me it wasn't working. So obviously it hasn't been working and nobody bothered to put up a sign. I knocked on the employee door to find nobody there. I called the number twice before getting a response and by then I had packed up my wet laundry. All she wanted to do was send me a check for 1.75 leaving me with my wet laundry. I told her that as that was the last of my change I could meet her so I could dry my clothes. She refused. Told me it was a self laundry mat and all she could do was mail a check. So because her equipment wasn't signed properly I am left with my wet clothes and she did nothing to want to help me, even claiming I was having a bad day. Horrible service! There is a better one on Auburn Way South by the goodwill and Habitat where the owner is there to help with any issues. read more

Came here to wash two comforters. Kind of pricey in my opinion but a very clean and updated place.

I am thoroughly disappointed with the service i wasnt able to use as a single mother as i was told, even though there are toys built into the wall, that children are not allowed at this facility. After taking my 4 bags of laundry into this laundry mat i had to go straight back tonmy friends car reload all laundry and i left extremely agitated and feeling discriminated against. I found somewhere else to wash my clothing however. So all was well. I cant seem to understand why some people have to live through more hardships than other people. I must say however that i and another single father were pretty upset by the treatment we received at this very location. I'm wondering why WE were told no children could be present over an intercom while clearly children were there even after our departure. It honestly felt WRONG. Being that i suffer from bipolar disorder at the time it was best i just leave. read more