What a disgusting and unprofessional company. An elderly cancer patient was taken to his…read moreappointment an hour early and before the appointment could even start, thirty minutes before the scheduled time, they took the patient back stating "they have other jobs to pick up". We will be reporting them to DOT and Medicare/Medicaid.

Complete thumbs DOWN‼! There is nothing 'elegant' about "Elegante Car Service." They're always…read morelate, picking me up for my dialysis appointments and for going back home (anywhere from 30 mins to 1 1/2 hours late). My insurance pays for ambulette service, yet they send me a car instead, which aggravates my bad back (getting in and out of the vehicle). Once the driver arrives, they don't call you; the dispatcher does, and quite often, the driver will just leave if I'm not outside already. Go with a reputable company and pass this incompetent car service! :-(

My sister and I had to maneuver our mother to the ER (non-emergency/ 911). We are not from the…read morelocal and so just started searching local companies. How extremely fortunate we found Green Trips! The dispatcher was knowledgeable, quick and professional. Within 30 minutes our wonderful driver, John, arrived. He was courteous, helpful and kind as he helped us get my wheelchair bound mother down 15 exterior steps. Highly recommend - thank you Green Trips!

With less than one day's notice, Peter and John at Green Trips help orchestrate a pickup and two…read moredifferent medical drop offs with a final return for my mother and her aide. The driver was on time, helpful in getting her wheelchair in the vehicle and courteous. I would not hesitate to use them again.

I used this service for the first time ever and I'm very disappointed with the people that answer…read morethe phone. The first guy that answered, I asked if they took CC, he said yes then put me on hold and left me there. Then all of sudden a text comes into my phone telling me that a cab will be there in 3 minutes...remind you I'm still on hold. Nor to mention that not once did they ask where I was going, which also meant they didn't give me a price. Then a car shows up and the driver, although very nice, attempted to guess a price. After I got in, I had to get right back out because the driver didn't have the CC device. Then I called back so they could send another car with CC capabilities and again, they still have not asked where I was going and left me on hold again. When the guy (different from the first one) finally came back, I had to quickly ask for the cost of the trip. I told him that the first guy put me on hold without even asking and I was rudely told "we stopped asking people where they were going". My rating would have been a 1...lower if I could but the second driver they sent was very nice and got me home quickly. Tonight was the first and last time I use this car service!

If a driver from this cab company shows up one more time and says he does not have change, I am…read moregoing to get his information, license plate and such. I have been taking their service for some time now and I am starting to hate it. Not only did the prices go up, but now drivers don't carry change? How is this possible? This is the second time this has happened and it will not be a third. So I got charged $18.00 from Mosholu Parkway to Parkchester. At the end of the trip, I gave the driver a 20 and he asked if i had change. No bueno. Again. This is not the first time and they know what they are doing. Unacceptable! I should have made him drive to the store and get the change!

This is the worst transportation ever literally the worst they are never ontime and they lie about…read morewhen they said they send out a car to pick you up if they had zero ratings that's what I would put

I was left stranded outside in 32 degree weather by this company. When I called, I got voicemail…read moreseveral times. When they finally answered, they put me on hold for 20 minutes so i hung up. I ended up getting an Uber. And they charged my insurance company for the ride.

This is a Horrible transportation service; the dispatcher was highly rude when I called to ask…read moreabout the scheduled pickup. My mother was scheduled for pickup at 9:30 am, but they picked her up at 10:20, then were rude about it. I suggest avoiding this company.

They picked me up at 8:30am, when I told them my medical appointment was at 8:30am. This means that…read moremy time was not valued. I had to cancel my medical appointment, and let's see when I will be able to reschedule it, and if it will be within a reasonable amount of time. I will try everything in my power to avoid this transportation service.

Avoid this one if you can! We could not - my husband was recently at the NY Hospital for Special…read moreSurgery - which is excellent and he received great care. When he was efficiently discharged on time before his noon pickup, it had been arranged by the hospital. The noon pickup became sometime between noon and 1PM and then when we asked where the driver was (at 10 minutes to 1) we were told that due to traffic it would be 2 PM. At 2 PM we made the nurse call and they told us that the driver was looking for parking and would be there. He showed up at about 2:15 - one guy - with a grotty wheelchair which he proceeded to manhandle my husband into and down we went. The car was filthy and the driver - despite using his phone GPS and two GPS units that were in the car - managed to get lost twice between 70th and York and the 73rd St. entrance to the FDR Drive! The guy spoke limited English but was busy texting on taking phone calls in Spanish while trying to navigate. If we had not known the way to our house we might have ended up in the Bronx or Yonkers somewhere (I stole a peek at his GPS while trying to correct his navigation) When we arrived, he would not take my husband up to the apartment in the wheelchair (it required a short walk through the lobby to the elevator) because he was concerned about leaving the car - so I paid our doorman to stay with the car so that I could get my husband settled. Shame on the HSS for even using these people - there is nothing commendable about them - service poor, vehicles poor, we feel lucky that we survived the trip. DO NOT CALL this company if you value your loved ones.

This cab company is the most racist company ever. They dislike blacks and say that we are all…read morethiefs. I called a cab for my friends and when the driver showed up to my building and realize I was black, he drove off. I called the cab company and the owner stated they don't pick up black people.

Retrain their people to learn how to follow procedure properly and transport more safely.read more

This company for the past month keeps it ambulance parked 24/7 on 6th ave between 11th and 12th…read morestreets with its motor idling relentlessly polluting the air w/o regards to the residents. I have contacted the operations manager who states they are "on a job" and cannot reveal the nature of the job. This is their response: In the interest of addressing your concerns, we will use several alternative locations in the area. However, this unit will be in the area for several more days, and the unit will remain idling. I hope you can appreciate this is a sensitive, confidential detail, and I truly cannot discuss it any further. Thank you, Ross Terranova | Director of Administration SeniorCare Emergency Medical Services 700 Havemeyer Ave | Bronx, NY 10473 O - 718-430-1525 Ext. 1209 | M -347-802-6769 e-mail: rterranova@scemsny.com THIS IS SOME HIGH LEVEL STUFF. Meanwhile I have videoed the vehicle which as I write this is idling below my window with a sign in the windshield that states the ambulance is "not in service." Secret mission or just an attempt to poach the sick that might be in the area. Ambulance chasing an ambulance ...now there is a switch.

Highly recommend! Ride a Wav exceeded my expectations in every possible way…read more Professional, courteous, prompt, our driver - was exceptional, provided a safe, comfortable 84 mile ride for my invalid sister and me. In the future, I would not choose any other company. In addition, the staff arranging this trip was excellent! Ruby coordinated our journey and even made me laugh (a lot!) to my surprise in the midst of a extremely emotionally difficult situation. Best Driver, Larry .. Thank You! Five stars from me!!

Great experience! Courteous drivers, and most importantly they are on time. This has been my 4time…read moreusing them, and have experienced all the same results.

They are on time they also keep you post if the driver is in traffic,friendly driver they make you…read morefeel welcome,Communication with office staff is very good.

Los representantes en el teléfono son muy amables y me llamaron para asegurarse de que mi conductor…read morellegó a tiempo. muchas gracias me gusto el seevico