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    Raindrops Home Preschool

    5.0 (1 review)
    Closed 7:30 am - 5:30 pm

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    Services - Raindrops Home Preschool

    Multiple children care

    Single child care

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    1 year ago

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    The Learning Experience - Leander

    The Learning Experience - Leander

    4.7
    (12 reviews)

    Children feel safe and happy in this clean and well maintained center, Teachers and staff are…read moreenthusiastic and loving. Children enjoy outside play and fun educational instruction throughout a well structured day.

    My fellow Yelpers…read more About 2 weeks ago now my wife handed her cell phone to the teacher as I was at work and wanted to tell the new teacher " I appreciate your work and attitude you are giving us" as this is my sons 4th new teacher in 8 months. Apparently that is against the rules and the owner let us know we put the staff in danger. Crazy right? My 2 year Old son was a bit for the 4th time. Yes 4. 1st time - I get it. Kids will be kids. 2nd time - make sense please don't let it happen again. 3rd time - ok let's have a quick in person meeting with the GM. Which we did just to see if there is a way we could help out. 4th time - I wrote an email saying " franchise owner - while giving my son a bath tonight I realize he had a bite mark on him. I don't see a report. " Leena the franchise owner responded with " oh no let's have a meeting. And so we are clear we DO NOT have to give you a report for 48 hours as it didn't break the skin". (not being a human being or mom and saying hey kid was bit all good I'll Get your a report. They just avoided it. That's not loving or mother like if you ask me. But to each their own) Me - " I have already met with your GM so I am not sure what another conversation is going to do but nonetheless let's do a phone call." Leena - " I can't let me know when a good time to talk is" Me - " anytime after 515pm works for me and my fiancé" Leena - then calls me at 11am and 3:45pm the next day. Leena - " hey I have been trying to reach you guys. If this is not an issue please just let me know and I'll stop calling." Me - leena you called before 5:15 we can't answer as we are working" Fiancé - " leena I will be there today at 5:30 to pick the boys up let's chat". Leena - " it's seems we have lost your trust. And we are now canceling your enrollment." - then proceeds to bring up handing the phone off is a violation as she had no other ground to stand on. She used the week and a half old excuse of my fiancé handing the phone to the teacher as a protocol violation...lol stop it. She then tries to explain that's it's for the love of the kids. Riiiiight Taking your frustrations with us out on the kids really exemplifies love. Up rooting friends and memories the built of the last two years is love? All a dad was doing is making his kids re safe and not bitten for a 5th time. So that brings me to this review. This all happened Friday. The weekend of Presidents' Day. So guess what schools are closed Monday how do we coordinate with work and get us a new school in time? Super inconvenient and very impulsive on her part. Should have said we will give you a week at the minimal. You know act like a parent/human being. Now for the honest review: My kids went here for just under two years. we were the 5th kid enrolled here so I have room to talk. They Simply can't handle the growth of the Leander. - Understaffed. - Now extremely Over priced for being so tiny in comparison to others. - waiting lines to drop off are INSANE. Especially on cold days. - Small play ground. like tiny and it ruins the kids shoes as they turn dark black. It's cheaply made but at the time we signed up there we only 10 kids and now at 75+ - dirty facility (ie: a yogurt was on the spilt on the ground when we dropped our boys off. We came back 8 hours later and it was still there just now full of ants) - Constantly closing down with minimal lead time for the parents. Never know what to expect really. Not to mention now all the new teachers have their kids go here and have "different rules" if you will. This wasn't a thing before. You will notice the kids behind the front desk right when you walk in. There is a tiny cubby behind the front desk to the right side just look in there and you will see what I am talking about. Their head teacher Ms. Elizabeth was "promoted" about 8 months ago and the place went to downhill from there. They hired ms Normandy who is under qualified and under staffed. From the missed emails, giving my child face rub with no Medical papers signed. Giving my child milk after saying he can't have milk etc. The owner leena or the GM normandy will comment something witty like "we are doing our best to accommodate" and then never proceed to change anything.. they are trained by the franchise to use catchy phrases like " we care" or " align our souls" " we Strive to be the best" but let me tell you from a person who has been paying 2600 a month for convenience ( literally next to my house) that It's all smoke and mirrors. It's turned into a franchise only trying to gain as much ROI as possible. which I totally get but it devalues the love and care that they preach but don't practice. But man I do have to say this was a blessing in disguise we got our kids set up at new school. GM has a PhD, met the owner IN PERSON first day and they gave us all their personal contact info incase we feel like we need to talk.

    Prep N' Play Academy

    Prep N' Play Academy

    4.3
    (3 reviews)

    I completely agree with some of the other reviews. My daughter's main teacher Ms. Christina was…read moregreat. She cared and when I had a concern she would address it then followed with a change. The rest of this review is an issue with the owner, Rochelle. To sum up she made me feel like my daughter was unsafe and this issue now made my daughter unwelcome to return to class. The issue began when Christina was gone and no one else confirmed my daughter was ready to come back to school after being sent home with a fever (I sent a note via chat letting them know she will be returning the next day). I understood that they needed a Dr.'s note or that we wait a full 24 hours (her fever broke at noon that same day). What I felt was unnecessary and set the rest in motion was when another teacher, Ms.Vanity, felt the need to apologize for the situation and say she saw my message and figured someone else would respond. No one else responded and now I had to make adjustments at work. This made me distrust Prep N Play. If an incident were to occur and Ms. Christina wasn't there, no one would feel the need to help, protect, and ensure my daughter's safety. When I addressed this with Rochelle, she apologized BUT they were just following policy in sending her home. I brought up other issues where communication is not being received by other teachers that sub in and she felt the need to explain to me why that is inaccurate. Rochelle could not understand my fear and left me feeling like my daughter was completely unsafe. After that emotional conversation, Rochelle called back at 6pm and confronted me saying I was rude to her and she is wondering if my daughter would be a good fit for the school. This made me feel that whenever I have a concern, Rochelle is unwilling to address and follow with a change. Her ego is more important to her than my daughter's safety. She has no empathy or sense of understanding. I was in shock that if she was going to make this call she couldn't have waited until the morning. Her lack of professionalism amazes me. I can't expect that only when Ms. Christina is there that she will be safe. The purpose of this review is to remind parents to really get to know the owners, sometimes accidents happen due to their inability to take action. This was a result of a simple issue. I can't imagine how she would handled a larger issue of any kind.

    Let me start by saying that I cannot say enough good things about Prep N Play Academy! My daughter…read morehas grown tremendously in this program over the past couple of years. We were part of a larger brand name daycare before we moved here and it not did deliver the way Prep N Play has. Rochelle, Jeff, and everyone at Prep N Play really love my child and take their time with her. She comes home happy every day chattering away about all the activities she did or about all the new things she learned. Our pediatrician is so impressed with how advanced she is for a child her age and I give Rochelle all the credit. The way she structures her Montessori curriculum with life skills application is genius. I am a former public school teacher and I can see how my daughter not only learns the material but can also apply that knowledge. My daughter has also made lasting friendships and is excited to go to school in the morning. This makes my life so much easier. With the brand name daycare she would cry and be upset she had to go. Now, she is happy and cannot wait to see her friends. I am so grateful to Jeff and Rochelle for all they have done for my girl and her little sister will be joining Prep N Play very soon!

    Raindrops Home Preschool - childcare - Updated August 2026

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