Megan Kennedy was really kind and helpful in communicating the status of a recent mold remediation…read moreproject. She went above and beyond by reading the details of the protocol document and scheduling the clearance phase of the project for an out of town consultant. Great Job and Successful project!!!

Glen from Serve Pro arrived within less than an hour of our calling to notify them of a leak we had…read morewhich soaked the master bath, master closet, master bedroom and adjoining study, ruining our new engineered wood floors. Shawn came out day two and helped make sure everything was under control and by the end of the week they had removed our bathroom vanity, two feet of drywall in the affected areas, and the wood "judges paneling" throughout the study and dried everything out plus treated to prevent mold. Everything was ready for our contractor to come and rebuild the damaged areas and replace the floors. This is the third time I have used Serve Pro and they are the best in the business.

I have had Michele's Maids clean my house twice and both times they left it spotless and pristine!…read moreThey even impressed my husband with their organizational abilities! I am very grateful for them and will suggest them to our friends! People notice my home when they come over and make great remarks at how clean it is! The first time they came with 4 maids and the second time they came with 2 but they were thorough and excellent! I look forward to next time with great eagerness! Another plus is I can smell how clean it is, I know that sounds weird but it is not bleach or fabulosity but it just smells great! I could not recommend a better service! When they do what they are supposed to it makes a tremendous difference and everyone can tell! Thank you Michele's Maids! You do a phenomenal job and I appreciate you!

We have used Michele's Maids for the last 10 years and I just wanted to HIGHLY recommend them. They…read moreare punctual, nice, detailed oriented in everything they do, respectful of our property and certainly leave our home better than when they started! I can't tell you how wonderful they are! A Great service.

These guys are great! Instead of selling me on an expensive package, they let me know my damage…read morewasn't too bad and gave me free advice to fix it! I will definitely call them back and trust them if I have any other water damage.

TLDR: Though we had no issue with the quality of Austin Flood & Fire's work, we had multiple…read moreegregious billing issues, to the point that it's difficult to believe they weren't intentionally trying to overcharge us. 1. Austin Flood & Fire responded to our call on a Wednesday night to begin drying our house out after a flood. On Thursday morning, Alex Zimmer put together a complete quote for the full remediation. We found the quote high, and got a second quote from another provider. On Friday morning, we called Alex to let him know that we were going with the other company because of cost (paying out of pocket). Alex stated that the other company was not going to be as thorough, and convinced us to reconsider, offering to work on getting his quote down. He met us in the middle and offered to start the next day (Saturday). We agreed to go with AF&F and asked for the updated quote in writing. We repeatedly called and texted Alex throughout the day on Friday for the updated quote, which he assured he would get to us. Eventually, it was close of business on Friday and we had to cancel our other company (slated for Monday). Finally, AF&F sent the updated quote at 8 pm on Friday, for only $1k less than the original quote and roughly $5k more than the price discussed. Alex admitted this was AF&F's mistake, but was unwilling to honor our verbal agreement. Considering it was now Friday night and we were urgently seeking to remediate, we felt trapped and chose to go with AF&F and hope for the best. We did ask to speak to the owner, Robin, before we proceeded, who assured us they would do everything to keep the costs down, and that the quote was the "not to exceed" number and may be less. We felt somewhat better and chalked it up to a miscommunication. 2. A few days later, we received an invoice for 20% of the total quote. We had already paid a deposit on Wednesday which was not reflected in any of our new documents. We contacted AF&F to remind them of this, and at first, our project manager, Danielle, said it would be taken off "at the end" without further explanation. Given the upfront billing issue, we did not trust that this would occur. They did eventually make this right, but it felt like clear dishonesty and/or incompetence to have two billing issues at the outset. 3. As the work started in earnest, the team was prompt and did a good job. The only issue, which we flagged repeatedly to Danielle, was that certain pieces of equipment were sitting unused. She reassured us that we would only be billed for equipment used. Because the dry out hadn't taken as much equipment or as many days as the original estimate, we expected our final invoice could be less than the "not to exceed" number. Imagine our surprise when the total invoice was $700 over the "not to exceed" number! We did not approve any work outside the original scope, nor did they even seem to notice they went above the "not to exceed" number. They simply offered us a 5% "prompt payment" discount if we paid within 48 hours. We reviewed the invoice and quickly realized that they had cited 44 pieces of equipment in our 900 square foot home. This was a clear overbilling, which we pointed out. Both Danielle and Robin immediately replied to say that we were misreading the invoice and/or were incapable of doing basic arithmetic. We highlighted a specific room to point out discrepancies, and they went silent for a full day. We received an updated quote for a decreased price on Thursday morning, with a reminder of the "prompt payment" discount (now down to 24 hours with no adjustment for their mistake). Danielle admitted they had double charged us for equipment in several rooms and sent photo evidence, which we reviewed only to find additional errors. We asked for the supervisor hours to be removed as well, considering it was not included on the original estimate and we had to spend hours of our own correcting errors. We came to an agreement and paid the rest of the invoice in full by Friday. We never heard another word from Robin about any of this. Overall, we had no issue with the quality of their work. Their on-site crew were helpful and polite. However, these issues suggest incompetence or intentional overbilling. They take advantage of the fact that they're providing urgent services to people in difficult circumstances, using scare tactics and time pressure to sell. We would not recommend them under any circumstances.

I have been using Bella Mia Maid service every two weeks since 2008. I appreciate their hard work…read moreand dedication to keeping our home clean. I like that they don't use harsh chemical cleaners.

After thoroughly researching this company and speaking with the owner (Petra) twice, I booked Bella…read moreMia for a deep-clean which took place on 9/26. I hoped that they would become my regular cleaning company, and was excited to find a company that uses natural products. Long story short: my oven and stove were damaged, and I will have to continue my search for a reputable cleaning company in Austin. I was a bit concerned when I walked into my kitchen in the middle of the cleaning and saw that a foaming cleaner had been sprayed and left to sit on my stove. However, I fully trusted Petra's claim that their company uses only "all natural" products "for the safety of their customers and employees." I trusted that the foam would not damage my appliance. It seems that this was a mistake. After the cleaners left, I noticed white stains on the stainless steel handle of my oven. I contacted Petra, who assured me that they only use an "all-purpose cleaner" on stove-tops. I informed her that I plainly saw a foam sitting on my stove, and asked for the names of the products that they use on stoves and ovens. Petra argued with me, but eventually admitted that they use Easy Off Oven Cleaner "only on the the inside of ovens." She assured me that her cleaners would never use Easy Off on the outside of the oven. I asked if it was at least possible that the cleaner had accidentally sprayed the handle, causing the damage. Again, Petra, who was not present at my home at the time of the cleaning, assured me that I was wrong and that no Easy Off could have possibly been sprayed on my stove or oven handle. After insisting repeatedly that damage had been done, Petra asked to come by my house to "clean the spots that her employees had missed." Once she arrived at my house, she saw the damage to the handle and said that it was "hard to say what caused it" as she hadn't seen it before the crew had been through. Given that I have a dual oven Whirlpool, I pointed out that the lower handle is a good "before" picture. She then offered to get some stainless steel cleaner from her car. As luck would have it, I had stopped at the grocery store on the way home from work specifically to buy something to try and minimize the damage. Now, to her credit, she did use that product to attempt to remove the stains herself. However, after being unable to remove them, she suggested that I see if my range's warranty was still effective. Her suggestion was to try and get the handle replaced as a warranty item. Ultimately, no responsibility for the damage was taken. Fast forward to this evening. My fiance went to light our stove and noticed that 2 of the burner icons over the handles have been completely removed. The remaining 3 have been partially removed (see attached pictures). Fun fact: paint removal is such a common side effect of Easy Off that there are a few DIY sites that actually recommend using it specifically to remove paint. After this, I have absolutely no doubt that the foam I saw on my stove was Easy Off Oven Cleaner. So, if you are looking for a cleaning company that truly uses "all natural" products, I would not recommend Bella Mia. If you are looking for a company that takes care of your appliances, I would not recommend Bella Mia. If you are looking for a company that takes responsibility when they damage your belongings, I would not recommend Bella Mia. My only recommendation when it comes to this company is to make Petra come to your house beforehand to verify the state of your appliances in case of any damage.

Sharron and Darryl did a great job. They gave a prompt quote and scheduled immediately. They were…read moreable to remediate the growth quickly and efficiently. Highly recommend!

5 starts all the way!!…read more Sherrod was amazing! We called yesterday to see if someone could come check our condo for possible mold. He called right back to schedule a visit first thing in the morning. He was at the condo right on time and did a thorough check for mold by our oven. He was very communicative and very responsive to all my questions and concerns. I highly recommend their services! Thank you so much.

Laura has been my lead Cleaner for two years for my short term, rental management company, and I…read morecould not have survived the last two years without her. She goes above and beyond. She's also handy with light maintenance work and also willing to trouble shoot things when there's an issue.I have never had a guest complaint about cleanliness on her cleans. She as an individual is has a lovely soul and absolutely trustworthy! I can't recommend her and her staff enough!

I hired Katty to do a move-out clean for my apartment and she did an INCREDIBLE job! She is very…read moregood at what she does and extremely thorough. She made my apartment look better than when i first moved in! I also appreciated that she was very affordable for the amount of work she did. I couldn't have asked for better results. If you are going to book her, she prefers text because her English is limited, but she is excellent at communicating regardless. I highly recommend her services!

I was so blown away by how exceptional my deep clean came out! From the initial consultation to the…read morefinal moping, Katty and her team were courteous, and meticulous with their work. I was so impressed I immediately scheduled bi weekly cleanings so I can fully enjoy my very clean home more often. I highly recommend getting your home cleaned by Katty!

Atex Restoration was contracted in early June 2025 to do water remediation due to a leaking hose on…read moremy hot water heater (which I replaced myself) and to repair and replace water damaged flooring and sheetrock in our house. Since then (it's now mid-September) I couldn't get Atex Restoration to schedule the remaining work. It's been 3 months! The photos show what they left us with! Thanks for nothing Atex Restoration and especially Tres Davis! The plywood is covering the large holes they left in our floor! Yes, that's an opening in the flooring by the water heater! If I could leave zero stars I would! DON'T USE THEM!

Do not use them. They have several different names. Austin Water Damage, ATEX Restoration, ATEX…read moreEmergency Water Restoration, etc... the list goes on. They don't give you a price before they start tearing your house apart, they submit invoices for work that was not done, they don't keep track of your items they remove from the house, have no communication skills and their promises are not kept. If your insurance recommends these guys, ask them to recommend someone else that is honest and dependable and let your insurance know about their bad reviews online.