Very good service. Service person was on the money. He tested my equipment and water.

Got the contact info from Home Depot (wish we hadn't). Booked an in home "free" water testing (complete sales pitch not so much a water test). The sales guy shows up late, poor self care, and didn't seem professional at all. Here we are in the kitchen and this guy plops down a black case on the counter abruptly. Right off the bat this guy demands all adults in the home stay present the entire sales pitch (mind you, we have young children) and states "if anyone leaves the kitchen the water testing will be over" so our kids start crying and one of leaves to see what's wrong and this guy closed the testing case and threatens to leave if it happens again. I told the guy that we clearly have children and they are first and this was his sales pitch response, "well don't you care about your kids having safe and clean water" as if we'd say no we don't care. Of course we care and that why he's in our home. Fast forward, they quoted a price of over $9k but offers us a discount because we bought the house with an older unit installed already. They charged us $4,900 (we thought it was a great price since the initial was $9k. Booked the install and here comes another poor situation. They installed the system and come to find out that every time we bathed our kids the water smelled like sulfur. Had called them to ask why and they said it's old pipes likely (I'm an engineer (electrical/plumbing/structural) who knows this is not possible since the house water lines had been flushed). We waited and finally pushed for them to come out and they charged us a service fee. Their findings, nothing is wrong with your system they say and left. I dug up where they tied into the water main (they are supposed to tie in before the house unless to leave a house bib for non treated water) and they missed an entire bathroom's water line and installed the system after that. We called and they sent a tech out to fix it. The tech was nice but the lady in the office was as rude and condescending as they come. We had to constantly call them back out for issue upon issue with their proprietary system. They up charge the media because they say it's proprietary but in the end, charcoal is charcoal no matter how you spin it. They say if you touch their system (you own it) they will void your warranty. Issues with the circuit board, to the tanks, to the media, to the seals keep going out and then they blame us or the weather. Anything but warranty their faulty and sub par performing equipment. Their contract states that if they are back out for warranty work within a small window we wouldn't be charged. However they find a way to snake money from you because they say the media or something else that isn't warranty covered is the fault. The owners will not respond, the manager "Jennifer" is as rude and condescending as they come, and their tech "Alex" backs the company by stating what the issues were and why it's will be a billable item. I am not sure how this company continues to scam (yes is said it) customers with no said knowledge on their system or others. They are a predatory company and gives rainsoft an extremely bad name. Rainsoft used to be a good product many long years ago but it's old tech and extremely overpriced for what it barely does. Please consider saving yourself the ongoing frustrations we still face and chose a more local and educated water company to do business with. Their are a couple very great options and they are a lot more versed with the area water and will build you a fair priced system for your needs. They also have filters you can service yourself. In closing, this has been the worst company to deal with! read more

Very drawn out presentation that I only put up with for the free Home Depot gift card... NEVER GOT THE GIFT CARD.

Terrible experience. High pressure sales tactics. Couldn't hardly get him to leave my house. High prices and a bunch of BS

The sales person was wonderful, but his pricing was off the wall compared with competitive companies.

A person approached me at he Home Depot for a free drawing. To end up having a Rainsoft employee arrive at my on Dec 7th (A day that will forever live in infamy) residence, and attempted to insult our intelligence ( wife and me). A rather condescending individual. The individual must not be aware of the stolen valor law. He pretended to be a retired 1SG, then a West Point graduate ( no West Point ring,) Huge clue, then he was in Somalia, following all of this, stating that he was a CWO 2. Come on Home Depot please do some vetting on your agents. Why does it matter? Because I stopped counting Dead friends after 30 of them in Iraq/Afghanistan/Bosnia and many other tours. Why on earth would you send a sleaze bag like that to a Combat Veteran's home? Note to Chad (HD) manager the contractors behavior falls within the unethical scheme of business. It erodes the trust and confidence in your business and Home Depot. One of the best part is when he had the audacity to tell my wife where to sit in our home. Last time I checked, our names are on the deed of the property. Also the individual, covered the test with his back and no explanation. Did not even take the time to show the results. Furthermore, the Rainsoft number leads you to A&B Marketing.. The price quoted was over 9000.00 USD, never mind that you can find similar products for under 3000.00 with the same specifications. SFC Gonzalez (R) read more

I'm giving one star because the system will not allow less than that. This is my experience with the rep for Rainsoft. Company representative was VERY unprofessional. Too much negative connections with this man (Anthony Valencia). He talked to me as if I was below him. Called company and spoke to manager (Jason M) and explained my experience today and I will share it with everyone I know. read more

The sales pitch is super condescending. It feels like it's made for elementary school children. I've been looking at water softeners so I had the rain soft guy come out. I'll keep a long story short the salesman got SUPER hurt when I didn't commit to spend over 10,000 day-of. I would NEVER spend that much money without thinking on it for at least 24 hours. After a very loud rude phone call to his boss about how I don't prioritize my family having clean water he practically ran out the door. Didn't leave a card or his phone number or anything. If the company is that good why wouldn't you leave a card and trust that when I shop around I'm gonna come back to you..? Pushing as hard as he did for me to sign up right that second made me super concerned. read more

Salesman didn't listen to customer needs and installer was awesome! Home Depot claimed we had arsenic in our water and we never got copy of test results. As far as I know it was never addressed with the whole house water system! Be Careful! Our TDI water tester reading had not change after installations we had 3 days to back out and we did. read more

Terable!!!! This company installed my solar barrier in my attic. The two employees that installed the barrier did such a bad job that they had to send someone two more times to fix what they never did right. They also messed up parts of my ceiling which they never repaired. I never noticed any savings by installing the solar barrier. I also paid for the service on my Rain Soft system. They sent a someone to my house to do the service and all he did is tell me that there is no way to sensationalize my system and my system and the alarm on my system doesn't work. I asked him why on earth should I pay for this service??? They guy said I was throwing money away. I called the company and asked to speak to a supervisor. The lady over the phone told me that she will leave a message. After calling the company twice I still have not received a phone call! Total Scam!!!!! read more

I received a call for an in-home evaluation after completing a survey in Sam's Club. The sales associate was really nice, however, the presentation been shortly after 10 AM and didn't conclude until around 2 in the afternoon. To say I was starving is an understatement. That should have been my first clue that this would not be an overall positive experience. Since I had already been considering a water softener, I didn't need much convincing. The entire presentation is designed for someone addressing a preschool child, condescending. I ignored that because I just wanted to roll it along. I got to the first close (finally) and was able to get financing with a six month trial before making payments on the $10K system (yup! You read that right!), but I wanted to opt out of part of the system because I simply don't like the taste of the water. At that point, the salesman got his closer in the phone to mansplain the benefits of the system to me all over again and to ensure that I understood that the water tastes great, it's just that they've just done too many demos with the test unit and that's why the taste is off. Yes, that's it! Honestly, I was so hungry at that point that I would have agreed to anything to get him to just go. Finally we had to arrange an installation date. I initially chose Thursday and was strong arms into changing it to Monday. Another mistake since Tuesdays are my early days and I have to go to bed earlier on Mon/Wed to be at work an hour earlier on Tues/Thurs. So installation day comes... Y'all, how come this guy took four full hours to install this thing? Not only that, but the kitchen unit that I didn't want in the first place? Yeah, dude drilled a hole in my flawless granite countertops to install it. I died a little inside, I swear. The filtration unit had to be installed in my office/guestroom closet and takes up about 1/3 the space. I have way too much crap to lose closet space. Not only that, but the installation guy never did get the accompanying reminder app to work on my phone, and I'm praying that I don't have to have any hard conversations with my HOA about the above ground plumbing that he assured me would be buried. Overall, I had planned on getting a water softener anyway, so I don't regret the decision to get it. I believe in the benefits of a water treatment system. But now I'm an hour past bedtime because they insisted on a Monday installation. I'm mourning my kitchen counters. If I had it to do over I would because I'm looking forward to the benefits to my appliances and personal belongings. I'll probably only use about half of the cleaning supplies that come with the system, but I'm hoping I can do some exchanges because some of these products are undoubtedly for white people. I'm all about making a buck, but this company needs to learn a thing or two about listening to the customer and not bullying people (women?) into agreeing to things they are not comfortable with. read more

terrible!!! all a lie!! we see no benefits! 10k down the drain. im scared to drink my water now it always stinks they never fix the problem. seriously huge regret a year old and the product does not work! please do not do this. If I ever see them doing their sales pitch in homedepot I will warn everyone. I have spoken to others as well who feel the same way a Huge ripoff!!!! Lots of promises of benefits and yet I see no evidence of the benefits. read more

I have Had this system since 2011, with the exception of some minor issues I have been pleased overall. But when this system was purchased Mr. Blitchington said the only thing I would ever have to pay for is the yearly maintenance and of course salt. The price of the system was quite high but I thought I was paying for quality. This past week I realized my Well was running consciously and upon future investigation realized it was the water system stuck in regeneration mode. A & B sent out service person since I was due for my yearly service. problem is, I am told the electrical boards and transformer need replacing at a cost of almost $1,000 and it turns out after year 5, its pro rated so I will be responsible for 90% of it. doing the math. taking the total purchase price and service fees and cost of repairs. that is over $1,000 a year for this system Not including salt. So NOT worth it. read more

. What I find unacceptable is when service people will come out and feed a line of BS about what they did when they were at my home. When I went to add salt to the tank, I noticed something that I had never seen inside a salt tank before and that is over a combined 35 years of looking into one when adding salt. 20 Years with Rain Soft originally and 15 years with Steeltech. It was a nasty gooey brown scum all around inside the salt tank. I also realized that the 50 pound salt blocks were still not dissolving at the bottom and became hard as rocks. I mean after 6 months it seems they should have. I explained that to the service manager Jennifer. I quit using the salt blocks and opted to add salt pellets only because lifting 50 pound blocks and putting them into the tank is extremely difficult when you are forced to hold these blocks that do not have hand grips and try to lower them down into the tank with the tips of your fingers. The tank is not wide enough or low enough for you to lean over the top and set them gently into the bottom especially when you need to have arms as long as and Octopus to reach the bottom. The tank stands well above ones waistline. If you let the salt go all the way down, you would be forced to let them drop into the bottom of the tank with the risk of possible cracking the plastic/rubber or some substance like it that they are made of. When mentioned to them they admit that that is a problem. With pellets you can open the lighter 40 pound bag and pour them in without fear of cracking the tank. I decided to call the company and asked them to please come out and service the tank explaining what I saw. When the service guy came out he explained to me that the brown gooey substance was glue breaking away from the beads within the other large tank. That seemed to be a statement that was a little hard to accept because as I said I have not only had their system before and a Steeltech system which work the same way and never in all those years was there any gooey sticky brown stuff coating the inside of the salt tank. Not only that, after calling the company to question the reasoning behind the gooey stuff they said that they would have a new service call done and would have the sales person clean out the tank. They did not clean out the tank directly, but added some sort of chemical which supposedly would get rid of the gooey stuff when the machine recycled. After it had recycled a few times I checked inside the tank and the coating was still there. I was also told that when a service man was out to the house that they are supposed to test the water to make sure that the machine is working properly. That has never been done and I mentioned it. On this last visit by the same serviceman who previously serviced the machine came up to my home and rang the bell. My wife who was watching TV got up went to the door to answer it and when she opened it there was nobody there. She looked and thought that Amazon had dropped off a delivery. There was no package either. She then stepped out and looked to see if there was anybody and noticed the Rain Soft Service truck, but not the man. He apparently came rang the bell to let us know he had arrived. He did not wait for my wife to get to the door. She was literally about 17 feet away. The walking time about 4 seconds. When I came from my bedroom and asked her who it was she said it is the Rain Soft Company. I then walked to the side of my home and looked around my house and saw him at the machine some 40 feet away. I did not bother him as I thought I would just let him do his thing figuring that when he finished he would come back and explain what he had done and to test the water in my home. He never came back to our home. He did whatever he did and left and I do not know what that was because he never took time to tell us. When I saw that he left without coming to check our water I called the company. They said that he tried to get access to my home but no one opened the door and that he saw someone peep through the blinds and never come out. First of all we have no blinds or curtains covering our huge domed window or our see through front door. LIE. My wife did in fact come to the door 3 or 4 seconds after the ring. My daughter who was watching TV with her mother confirmed what had happened. The first time he came he explained the gooey stuff was from the beads inside the tank. This time when I called the service manager she told me that he said he told me it was from the Morton Salt pellets. That is a LIE. Not only that I have used those pellets for years and there is not glue coming from them. Has anyone ever had gooey brown stuff coat their salt tank from using Morton salt Pellets? I think not. When I questioned her about checking testing my water she said he could do that from the water hose faucet on the piping of the machine. That is a LIE, because that faucet is hooked up to the piping before the city water enters the machine. read more

Excellent customer service. The technician and team all communicate well and do what they say. Great experience and great water!

Soooo... not worth it. Not a good experience. This is the Rainsoft provider that markets inside Home Depot throughout Jacksonville. There are way more cost-effective ways to soften your water without inviting these vampires into your home. By the way, when I say vampires, I mean once they are invited, they never leave; and if you sign a contract, it will completely suck the life out of you if you don't read all of the fine print. Do not fall victim to this high-pressure sale if you can avoid it. read more

Got suckered into phone calls from this company, when I answered a survey at Home Depot. They told me on two separate calls I needed to have someone come out and evaluate my new water softener. It's a month old and works great. (Not one of there's). From this experience, and past experience, avoid doing any business with these people! read more

Willie B was our installation tech. WOW! An incredibly knowledgeable guy who came to our house in the rain and did an amazing job. He had all the answers and completed our installation of the water system with competence and professionalism. we were lucky to score a system installer who takes such pride in his work and cared so much about the customer. THANK YOU QILLIE! You were a pleasure read more

Daren was excellent in all regards with this installation. Thorough, polite, and knowledgeable. He went above and beyond with the quality of the install and answering questions. Cannot say enough good about him or Rainsoft. Absolutely top notch!! read more

Willie Branch is an Installer/Service Pro with Rain Soft NE FL (Jacksonville). What a wonder he is: It is rare that we can or have raved about an installation of a household appliance, but Mr. Branch deserves it! He is a long time employee of the firm he told us and his pride, professionalism, and commitment to exceptional service was evident throughout the time he spent with us. The installation was fast and neat. He spent time to carefully complete the set-up of our water softener system and very thoroughly and carefully explained what we could expect and how to easily manage the consumer operations on our own. Oh, did I mention his wonderful disposition during the entire process. We have been impressed with all of the employees of Rain Soft NEFL office, but Mr. Branch goes above and beyond all others. read more

Wish I never said yes to get a system by this company! They are nice until you sign on the dotted line and after that the hell with you. They quote one interest rate and do the installation and 3 weeks later the interest rate is increased if you don't buy other services. Customer service is terrible and always full of excuses. read more

Other than being extremely over-priced, service sucks. Quoted $107 just for the service call. Told them the flowswitch housing was cracked and spewing a continuous flow of water (only had the system for 13 months, just outside of warranty timeframe), and they quoted me $397 for the flowswitch. Found the exact same flowswitch on Amazon for $90. You can get an equal quality system, or better, at a fifth of the cost of Rainsoft. Save yourself the money and piece together a system. Or at least anything under $3000, anything more than that is a scam. read more

Very questionable business practices here... They sold me NEW drinking water and softening systems, told me they would not need maintenance except for routine checkups every 5 years or so because they are "new" and "high quality," and then they started relentlessly calling me to sell me "required annual maintenance," filters, rubber gaskets, and other things I do not want or need. They sell you equipment and then try to milk you to death with add-on "maintenance" sales. Stay away from this company! read more

We had the demonstration done at our home and it was good. Now, if you don't know much about water softeners, the demonstration would appear like a magic show. We have had the same demonstration done in the home we had in Texas and it was great but the water there was not as bad as it is in Florida (mineral content) so we did not get it. Now living in Florida and also having eczema, having a water softener would be beneficial. Needless to say, we got the system along with some other systems. While the water softener seems to be working fine, the other systems I am not too sure. I believe that a water softener is pretty much a water softener, give or take some advantages. The laundry system "Clean Start" is a ozone infusing system that mixes ozone into the cold water that goes into the washing machine. Now they say you can wash your clothes in cold water with no added soap (that's BS). Consumer Reports has tested similar systems and that was rated low compared to laundry soaps so I think it might assist in washing but I think just having the water softener should be enough. Another system is the air conditioner uv light that is suppose to eliminate bacteria and viruses entering your air handler. Another system that I think is overkill. My house is not a hospital. Now, they gave us complementary free soaps for dishwasher, laundry, bath and shampoo. Most of it is garbage. I will use most of it up as long as it works, cause it's free stuff, supposedly, but after that, I'll go back to my usual products. All in all, the water softener is the one thing I know works but the other stuff I could have done without and it is way too expensive compared to other products that are available. I'll just say I took one for the team. I have had no issues with the company itself. They are very nice and have addressed issues promptly. They will also move your system to a new home when you move as well as fix your systems if it fails (have not used this yet. Maybe this is why it is expensive). My advice, do your homework and know what you need and stick with that. read more

Stay away from this company, they do not stand behind their product. I had to have service twice in a one year old system, they charged me for both service calls even thou they didn't fix the thing right the first time. The Rainsoft system is very expensive and should include atleast one service, but to charge me twice is unbelievable. Because the system failed it cost me over $400 in excess water bills because the system was dumping water randomly. We thought we had a slab leak and spent months trying to trace the problem. I called Rainsoft direct and was told "not their problem", then I tried three times to get a supervisor from A & B to call me, got no response. Home Depot allows them to market their product thru them so next I will be hanging out at Home Depot and trying to discourage anyone from buying this product. read more

Do not fall for this company's "free water test" thru Home Depot. They take up to 2 hrs. of your time and then try to sell you a 7K water treatment system. A water softener will do the trick for $350.00. read more

I would like to thank service Pro Darold Blitchington for coming out to our home and doing an excellent job demonstrating the rain soft water system. He was very professional, friendly, courteous, and knowledgeable. Initially we had no plans of purchasing a new water system since we currently have a water softener. But after his detailed demonstration showing us the difference between the rain soft water system and our current water system, we knew that we needed to purchase this system. Darold showed us the particles that were not being filtered out by our water system and we were shocked at this finding. We also had iron coming into our home and leaving a stain in our sinks and bathtubs. We also could not drink the water and thus needed to purchase water every month. I know the importance of having clean water for good health. I'm glad I purchased this system. It's the best investment one can make for themselves and their family. I'm excited to finally have clean water. Thank you Darold for the excellent demonstration, for answering all our questions and concerns and being very attentive to our need. Look forward to being a part of the Rain Soft family. read more