I recently had a backflow device that failed inspection. I called Bob's Backflow when I was tired of the other companies' poor customer service and hidden fees. Mr. Daniel Ball was the technician who replaced my backflow device. He was courteous and professional. Mr. Ball also meticulously insulated the backflow meter. I am happy I called them. read more

Definitely recommend Bob's Backflow & Plumbing!!! The old Backflow Preventer Valve was installed back in the 1990's along with the JEA irrigation meter. 3 weeks ago a guy just showed up at the door (not from Bob's Backflow and Plumbing) and said he is here on behalf of JEA to inspect the Backflow Preventer Valve. Luckily I was home because we were getting ready to leave. I showed him the location and watched him preform the test and he said it fail. One of the valves didn't open. Then he said he could repair it with a new one but I have to pay upfront.... Yes you're right I said "heck no sir I'm not paying you first". * So just added info: JEA's website states they will notify 6 months prior and then 30 days prior before the inspection. I never got any notification...... I called JEA to confirm and yes the inspector at my house was legit. I called two companies for a quote and wow they both were over $1,200. * I called Bob's Backflow & Plumbing and they answered right away. They were very friendly and understanding of the problem and process. They stated they could have someone out next week and would also send a passing letter to JEA for me. Their quote was HALF the cost of the other two companies I called and were much friendlier! * Jaren Hudson from Bob's Backflow came out today and was on time. He did a great job replacing the valve! He was very friendly and knowledgeable. Yes I definitely recommend Bob's Backflow & Plumbing! *** Also as an added note; according to JEA's website they are supposed to send notification 60 days and 30 days by letter and or email prior to coming for the inspection. Homeowner pays $35 for the inspection through the JEA bill. Inspections are done every two years. read more

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I had my annual Backflow Device checked by Bobs Backflow Device today, Antwann was great, he was very knowledgeable and professional, and even gave tips on how to keep the system up and running. The 3 support girls also kept me updated of what was going on with the upcoming inspection. Great overall experience with Bobs Backflow Device, thank you. read more

Shane with Bob's Backflow performed a repair on device this evening. He stayed in touch with me throughout the process originally it was thought it had to be replaced, but Shane did further investigation and kept at it and was able to actually make the repair saving Flagler Hospital a lot of money Shane read more

They do not respond to multiple calls or messages to install a new backflow meter. i have left three messages and emailed through their website without any response. Would hate to see how they respond to existing customers read more

I got back from vacation recently to a door hanger from JEA stating that I would need my backflow preventer to be inspected as part of a routinely scheduled check. I think they send them out every few years. Included was an estimate from a competitor for $395. It's not huge money, but I thought that I would call someone else and get a quote just to make sure that it was a fair price. I found Bob's as a preferred vendor on the JEA website so I gave them a call. I spoke with Wendy at Bob's backflow, and she informed me that they could beat the price on my previous estimate and that if the unit could be repaired instead of replaced I might even be able to get it done for less. Great news! I scheduled it, they made the repair promptly and were able to simply repair the unit. So to recap - the work was done on time and under budget. How often does that happen these days? Thanks guys! read more

Purchasing a house in Jax Bch we needed to have the backflow valve changed out. Bob's Backflow & Plumbing immediately responded to our needs and coordinated with the City of Jacksonville Beach to ensure we were compliant. I would recommend them for the great customer service and also Roland Szukhent for his professionalism in changing out the valve. read more

I found this business because they came out to my place of work to inspect our back flow system and at the time I needed a back flow installed at my house so I asked for a card. I called and requested an estimate for a back flow system and was told someone would call me back for scheduling. That never happened so when I called back two days later I was told that the person that was suppose to call me got really busy and that they would make sure someone calls me back that day. So I did receive a call that day but the guy I spoke to was very unpleasant. First question I was asked was why am I not having the person installing the irrigation system install the back flow.... That's like asking someone why their mechanic changes their brakes but they change their own oil... Anyways once that was out the way he continued to ask me all of these silly questions that could of been answered if they would of sent someone out here to survey the area like they are suppose to. He uses google map to give me a guesstimate of about $600 and said it could be more if they have to dig more than what he's guessing and also if a permit is needed. I'm guessing that's a no go for me Matt. read more

I recently gave them a 5-Star review for installing a backflow preventer and, if a could, I'd add a sixth star. Brittney called and told me they realized they may have charged me for a part I didn't need. At first, I couldn't understand what she meant, mostly because some businesses might not even let me know that. Beyond that, she told me she was processing a refund for the amount I was charged. This 5-Star review is for their honesty! I am still amazed that Brittany called and, I also credit her for how personable she was and I appreciate her honesty! read more

Nicholas from Bob's Back flow arrived at my house early this morning. He replaced the BFP promptly. He was so professional and knowledgeable regarding the BFP and did a fantastic job. The office staff was very helpful and so kind. Now I am in compliance with JEA. Give them a call, you will be very satisfied. read more

I have to put a star because it won't let me leave none. I have never personally used this company and I PLAN NEVER TO! I called the 24 hour emergency number requesting help for a pipe that is pouring water out of (and has their card tied to it for emergency reasons) and was questioned why and how I got their number. I gave the exact location, situation and, most importantly, it supplies a daycare center. I was told that "sorry, we are a private company and we can't help. Try JEA to shut the water off." His response was lazy, immature and, honestly, is a great example for the continued decline and loss in hope we have for humanity. Thank you for staying in bed for 3 important reasons: 1. This allows potential customers to realize you may complete a job but you don't stand behind it, although your card and company website implies differently. 2.This pipe and water supply, most likely, is what the daycare and surrounding businesses use to operate. Calling JEA to shut off the water instead of fixing the problem impacts every parent who now doesn't have daycare and those businesses, many barely staying afloat, probably can't afford to close due to no water. 3. In case you haven't been informed, I'm going to let you in on a secret... we are in the middle of a pandemic! Many people, including our community, are unable to pay for food, medications, RENT, and yes (I'm hoping you guessed) WATER. Water you are deciding is the problem not the pipe and/or other pieces that have your company's card hanging from it. FYI if you aren't standing behind your services then do yourselves a favor; remove the date of last inspection because that's embarrassing lasting only a month. read more

Service on site was fantastic but when they called me a few days later for payment the amount they wanted was more than what they quoted while they were here. When I brought it up to the manager she just said the driver must not have included the price of the part. I told her I would pay full price but would not use them again and she just said okay and hung the phone up in my face - I then had to call back to make the payment! If they are doing this to everyone I am sure they are making a killing. Will never use again. read more

Great experience working with the owners and the employees. They took care of everything in a timely and professional manner. They are incredibly knowledgeable and did a great job. The office staff made everything so easy. Thank you! read more