I would give a negative number if I could. We have a commercial water cleaning system (8K) we purchased from this company 8 years ago. Since then, they are the only company to come out and service the system. Five months ago, a technician came out and after he left, suddenly, the system was broken. I called to tell them that the salt in the tank has not gone down (when I was going to refill it-which I normally do every 4-5 months with new bags), the salt level was still at the top. They told me I only had 30 days to have someone come back out. Otherwise they charge me. This system is in my garage. I would NEVER know if this wasn't working. I work, have children and have a life. How would anyone know if the system isn't working. The lady said "well, maybe you would notice water spots." Please... So, now they are charging me for another man to come fix what the other guy broke because I didn't notice water spots. (Which i didn't, so it makes me wonder what exactly this system does at all).
Obviously the system was working before the technician came out (no notes that anything was wrong with the system-never said anything to me). The same technician came out and asked me for the manual so he could fix it. He said he didn't really understand this commercial type of system and needed to go back and research it. They obviously did not charge for this service because the technician was not able to do anything. I have spent a lot of time on the phone with two separate women and have been treated so poorly and unprofessionally. I have requested numerous times for the owner to contact me. They keep telling me he is on vacation. Last week they told me he would be back on Monday and call me. He never called me, so I called today (Tuesday) and was told he was on vacation again. The last representative hung up the phone on me.
I also now understand that they lied when we first went to them for a system. There is NO possible way we needed a commercial sized unit in our residential house. They lied and told us this is the size we needed. I now understand from the technician that no residential houses have this enormous unit. Definitely over sold and lied to. I plan to file in small claims against this company. I already filed with the BBB. Don't use this company. Don't buy from them and don't get talked into any system. read more