Car wash biz heating up around West Chester. I was so happy when this place opens. But I feel like it's starting to slide a little bit. I just purchased a premium car wash, a $25 wash, but it up paying $48 as it gives me for visits. So I'm happy. But after I go to the car wash, I noticed there's zero tire shine applied to buy tires. I'll bring this to the attention of a employee. He is a 30 something, a little on the Husky side and balding. He was very nice, but offered no resolution. He stated that their tire shine applicator is hit or miss. Well it looks like I got a missed this time. Again no resolution. So I guess I have to go home and apply some tire shine purchasing some at the store on the way home. Not very good customer service. Also about a third of the vacuum is here have very little suction. I am guessing as to other people were complaining and one of the vacuums on my driver side had almost 0 section please note I do come to this car wash several times a week with my company car, and I've noticed the zero suction on mini vacuums several times. read more

Rainstorm Car Wash - One dry tire , I paid for the tire shine, none of my tires seem to make the cut this time. - Car Wash Near Me - West Chester Township, Ohio

Now goes by Whitewater Express BEWARE! They will not cover damage even if it is witnessed by staff! Use at your own risk. On 3/24/22 at 12:14, I drove my 1 month old Toyota Highlander in for a car wash. We have 3 cars which each have monthly subscriptions that we have had since the car wash opened. I have been through many times. On this day, something went wrong snd my car suddenly jerked left snd went off the track. 3 employees had to help extricate me from the car wash. My car unfortunately suffered several deep scratches in the left side of the car. The employees remained calm and filled out the appropriate incident reports. I was confident the company would take care of the damage. I was wrong! 2 days later I was notified by Rachel Sprague, the general manager that it was my fault. She stated I must have steered the car out of the track. When I told her my hands were not in the wheel, she stated I should have been paying attention. What?!?! I contacted Brittany Wiese the area manager who stated that they would not cover the damage because there was no equipment malfunction. Again blaming me when all I was doing was going through the wash the exact same way I had done many times before. I had been a loyal customer and had told everyone I knew about how convenient this place was to clean your car. NOT ANYMORE! If they can not pay for damage caused by their car wash - STAY AWAY read more

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This is a brand new location. I took advantage of their Grand Opening free car wash special. Their free offer was generous, so I hate to report a problem, but I think people need to know my experience. I drive a white 2014 Toyota Prius. Moments after my car passed through the brush section of the wash, something hit the right rear side of my car, causing a "bump" sound. I checked the car for damage after I got home, but all looked OK. That's when I noticed a black powdery substance on the top of my car. I suspect it came from the air dryer tubes in the car wash, but I don't know for sure. The powder wasn't there before I got my car washed. I took a wet soapy sponge to the roof, and there is definitely a film of a dark powdery substance. The reason I think its from their drying system is because I can see where the hose locations were in the car wash by how the powder was spewed on my roof. The dark powder was ingrained in the finish, I had to rub hard with the soapy sponge to remove it. If I can upload a photo here, I'll try. This is my first time posting on Yelp. I'll be contacting the business when I find their phone number. It's too new, there are no phone number listings for it yet. read more

Rainstorm Car Wash - Rows of a dark powdery substance along the length of my car roof. The rows appear to me to align with where the dryer nozzles were. - Car Wash Near Me - West Chester Township, Ohio

I love this place. Clean, no fuss no muss, and I can be in and out of there. It's convenient, I am cool with the prices, and I feel like my car is thoroughly clean with my assistance to finish it off with a good wipe down and vacuum. It's a win-win in my book. read more

The actual car wash was fine. Do NOT purchase a car wash plan unless plan on keeping it FOREVER! I have been trying to cancel. Client portal does not work properly. The actual store location does not answer phone. I emailed customer service 2 days ago and still no reply. I guess I'll have to dispute with my credit card company once the charge is posted. Very frustrating! read more

Well since i all about a good carwash this one did not impress me. Positive: no brushes nor hanging-cloths & easy in/out. Negative: expensive, dont dry well & fine residue left on windows & windshield. And I would use as last resort only read more

The person guiding me into the wash had no idea what she was doing and screamed at me to stop so I pushed my brakes instinctively and the car wash sent me back out and then the other employee absolutely berated me for pressing my break. I don't allow people to talk to me that way, so I'll never be back. read more

Poor Quality Wash and Worse Customer Service. First visit (mountain house car temporarily back in West Chester) left much easily removed dirt (I washed it when I got home). Asked for a refund and was refused (but not told - found out a few days later when I followed up). Told to call corporate, who knew little about the issue (e.g. hadn't seen pictures I provided to local staff). At Rainstorm, the customer is always wrong. read more

Rainstorm Car Wash - Photo taken by Rainstorm employee. Look clean to you? - Car Wash Near Me - West Chester Township, Ohio

I wasn't impressed with the wash. My 2015 Impala, rims are always dirty afterwards, the back of car is never washed. Side mirrors are constantly getting pushed outwards from car. I bought the fastpass for convenience and it has never worked without having to wait several minutes for someone to help with the code. I bought the fastpass just when Covid-19 shut everything down, so I have never been able to use the free towels and vacuums, the hours changed. It has been hard to get to use since my work hours start before open and close before I get off, have to use my lunchtime. Sorry, want a clean car, not half clean, wasting my money. Had great hopes, since it was close to work. read more

Great car wash and amenities. Friendly staff whenever I've had a few questions, very convenient and I love the low price for monthly car washes. The free towels and vacuuming is a huge bonus. read more

There is something about speaking with an attendant before trying a new car wash. Not here... drive up screens, gates, no one to ask questions and get answers. Paid for an unlimited wash package, drove in.... wash... came out the other side as if the car had been sprayed with a garden hose. Went back around, tried it again... still about the same. Looks terrible. Finally found someone to ask about the less than spectacular wash job. Turns out..... get this..... when a Jeep Wrangler enters the wash, they are instructed to TURN OFF certain aspects of the wash machinery because they don't want it to become damaged by the large rear spare tire!!! Take my $$, and then turn off the part of the process that actually washes my car??? Moral of the story, if you own a Jeep Wrangler...... DON'T GO HERE!!!! read more

Dumbest concept I have ever seen. Can't come and vacuum and clean the car, they only have an interest in greed apparently. Going to Mike's! read more

I love this car wash! The unlimited wash plans are incredibly cheap. After you go through the car wash you can vacuum your car for free! They also provide towels, window, and multi surface cleaner for you. Highly recommend this. read more

Drivers aren't good ain't all. The back of your car doesn't get washed. They don't pre spray your car before you go in the wash nor does it rinse the car first u just go right to soap.. I'll definitely be cancelling my membership. Tire shine was all along the bottom of my vehicles trim as well. I'll rather go to mikes where you no your car will be shinning afterwards. As I was told the cheap comes out in the wash... I'd rather pay mikes carwash read more

Rainstorm car wash is easily the worst carwash I've been at. The manager that runs the wash is very unprofessional and rude. The corporate and the manager of the wash don't care about there employees. Mikes carwash is definitely better. read more

If you care about your vehicle DO NOT GO HERE. I signed up for their promo thinking it was worth a try. I had my truck professionally detailed a couple months ago and the paint was perfect, no swirl marks, or micro abrasions. Went through their wash about a week ago and my entire truck has scratches all over it. You can clearly tell that there brushes were the cause. I filed a complaint immediately, I followed up with the manager today and was told there was nothing they would. The reason was they said I looks like my truck goes through a lot. How in the world do they know what my truck goes through. If they did know then they would realize that I take care of my truck. It doesn't go through anything harmful beside their carwash read more

Perfect place for a very quick and clean car wash. Powerful dryers. Free vacuums and cleaning towels available too. I don't even remember the last time I had my car really shine after an automatic wash. Membership specials going on currently. Staff is awesome. read more