I had a fender bender and didn't want to involve my car insurance and I also didn't want to go to a…read morebody shop where they would charge me a fortune to replace parts. I went to Nextdoor Neighbor to get recommendations. I ended up at The Dent Whisperer and boy am I glad. I couldn't believe what a good job he did. He estimated it would cost $300. I took it to him to work on, killed time in an excellent restaurant (check out their Mac and cheese). Tom called me when it was done. He said he fixed it in less time than he estimated and charged me $275!

If you have a dent on your vehicle. Even one that others say they can't fix take your vehicle to…read moreTom. He does great work and truly is a master. I was quoted "Tesla tax" on my son's Tesla with a small dent. Tom didn't do that. He quoted me a fair price and did the work. It's flawless. I will take all my vehicles to him when I need a dent pulled. 5

This is a top notch shop. Martin and his crew painted the front end of my car, installed new…read moreheadlights, and rear spoiler. They also buffed out my entire car and it looks like brand new! I use to own a body shop, and this is the first shop that I am impressed with. If you are in the Tacoma, Lakewood and surrounding areas, I HIGHLY recommend this shop, and it's easier on the wallet then the "big guys" This is the only place I will use now!!

I couldn't recommend Martiniano's enough! I got some paint scratches on my front bumper (pictured)…read morefixed, and they went above and beyond to sand down and repaint the entire bumper to prevent further peeling and scratches. The staff was extremely helpful, knowledgeable, and friendly. They worked really quickly and made so many efforts to make getting the work done easy for me. They were also much less expensive than other shops that I got quotes from!

I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

Had pads/rotors replaced on my 2019 4runner. Second car I have had Spencer work on. Upfront…read morepricing. Shows up on time. Quality Work completed quickly. Can't recommend Spencer enough.

I hate to do this, leaving bad service reviews. especially when you provide opportunities for the…read moresituation to be corrected. But when people don't want to be accountable, you must make them accountable. I have had two vehicles that have been serviced through this collision center. PCC was referred & as they are on auto row in Fife & where some of the dealership, specifically Audi, send vehicles for work. My first encounter with PCC pre-Covid went without a hitch. Great service. However, my most recent interaction in the last two months has not been nothing but an absolute nightmare and this review must be submitted. I unfortunately was in a hit-and-run over the summer. Impact was to the passenger door and front panel. Two weeks into the repair I returned to the shop for updates only to appreciate and have to inform the shop manager that the front windshield had been shattered. Paramount took ZERO accountability despite they're being intake photos that showed no damage. They then turned it over to the insurance company, which then only disappointed me even further blaming it on a rock chip. Again, the intake photos show no damage to my windshield. Refusing to take accountability of this new damage, at least Paramount then gave me a $200 discount, essentially the cost of my windshield deductible as i had to open a 2nd vehicle claim for that repair. Subsequently, weeks later when I took my vehicle to my import shop for standard maintenance and oil change... Their technicians appreciated that undercarriage parts along the passenger side front axle were just sitting atop axle, broken and clearly not in place (Rolf's Import Auto btw & highly recommended). When I presented this information to PCC, immediately their response was well we weren't in that area of the car and that we won't take care of restoration unless we reopen another claim through your insurance company. This was rather astonishing for them to claim as they had removed the passenger door, front passenger panel, and front bumper for my repair (correction...not the front passenger side panel as you can see in the image I've provided). Prayerfully, I will not be in another collision however, if I do... more likely than not I will NOT return to Paramount as they've demonstrated their lack of accountability and full service. It is rather unfortunate and poor experience in service overall.

Communication and estimated repair time could have been better. When picking up our car we had a…read morequestion about the paint. The super tall, derpy guy "helped" us. Then proceeded to tell us what "trash" and "garbage" the paint on our 2025 Lexus is. So unprofessional and rude. Will never go back to Paramount Centre and will discourage others from taking their cars too.

The customer service was outstanding. They resolved my issue quickly and were very polite…read morethroughout the process. I can't say enough positive things about Apex, the quality of service is unmatched. They were always willing to go above and beyond even staying open late for me. Thank you!

Quoted one price then ended up doubling it with no other additional work. Was basically bull…read moreshifted about restocking fees and diagnostic testing (one electric clamp in the system) that created the additional cost and this is with me bringing in the part I paid $11 for and they quoted me $300 for a used one. Sad what people will do to seniors who,are disabled (veteran 20 yrs) who are at the mercy of bad actors. Don't recommend them. Shame they were good several years ago.

Old owner was great new owner is horrible told me a minor oil leak meant I needed 15 thousand…read moredollars for a new engine or for 12 thousand he would reseal every seal and gasket my car is worth 7 grand second opinion fixed for less than 1 grand scam much????

Amazing reception and technical staff. Friendly, knowledgeable and accommodating. Explained the…read morerepairs needed to my 2003 PT Cruiser and got them fixed up very quickly. I will absolutely be returning for my future repair needs.

Called a couple of auto repair businesses; weeks to get into any of them. Called Midland…read moreAutomotive; called Friday morning; made an appointment for this coming Monday for evaluation of problems caused by JiffyLube and ( hopefully, repairs ). What problems? JiffyLube on 72nd messed up the transmission with a mere transmission fluid change. The transmission now won't shift through the gears when starting / stopping. I have to manually shift. A few weeks ago JL replace the battery; now the engine struggles over a couple of minutes to start. "Convenience" at JL is expensive in terms of time & money. : /

Midland Automotive ownership is not the same as it was a few short years ago. If you decide to go…read moreto Midland Automotive, I strongly suggest that you ask for a consultation without a fee for an estimate about your automobile's repair recommendations. If they are a legitimate business that is willing to provide a "free" estimate, broken down line item for line item, it might be well worth your while. Otherwise, save your pocketbook and your time and look further to find an automotive repair shop that will do that. Timing is also an issue. Time and money. Everyone wants to save time and money. Businesses are in the business of making money or they cannot stay in business. A legitimate and on the level business owner also acknowledges that without transparency, and fair marketing and pricing, they might have an individual's business one time but they will not receive an individual's repeat business. Some businesses play the numbers game and believe that if they can entice thousands of individual's willing to take their business to them at least once and pay them for an estimate, they will stay in business. Unfortunately this new model business practice of getting a customer in the door, if only one time, is becoming the norm.