As a driver who has been in a few accidents, the experience with other shops and this one is uncomfortable. Auburn collision 1 customer service is fantastic. Desk lady was very nice and always has a smile on her face, and the estimator Brandon was a great man to speak to who expressed kindness and respect. He cared about how my service was. The manager must be doing something great with his team. The shop went above and beyond with the care of my vehicle. Very satisfied. Highly recommended this shop 5/5 Stars read more

Too bad all the reviews are the owner's son's friends. I have taken a few vehicles here and since the owners son took over this place has gone to shit. They broke my door panel, left my vehicle unsafe to drive and the paint is already bubbling. After I brought this to their attention they informed me that I need to bring it up to my insurance company and they will not fix anything. Well, that's ok. Lifetime warranty means I will take it to a reputable collision center, repair the paint and broken parts then they will bill you. If you like crap parts, overcharging your insurance and zero integrity in their work take it read more

My car was rear ended after just purchasing it weeks ago. Collision 1 was recommended to me by my insurance company that also had Hyundai parts. My car was returned better than ever. I love how they texted me daily on the progress of my car. I'm so grateful that they got my car back to me in two weeks. read more

I just recently had my 04 Chevy Silverado in at Auburn Collision One , and they did amazing work on my truck I would highly recommend them I've been using them for OVRR 30 years . I was working with Brandon and he made sure things were done right . I will be back again! read more

The winter season gets all the collision centres busy and backed up with vehicles. I was lucky to get my car into the shop on a Friday and pick it up a week later; no Honda parts on back-order. Excellent service and friendly staff. Shout out to Chris for his knowledge and honest work. The guys in the back worked their magic and brought my 2017 Civic back to life. The job was finished with a wash, wax, polish, and interior clean. Collision 1 is wonderful and I highly recommend their work, but I don't want to come back any time soon... read more

Auburn Collision Center - Body Shops Near Me - Auburn, Washington

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Good service. Was pleased. What I expected so it went well and would recommend this business

This shop consistently over-promises and under-delivers. I cannot recommend highly enough that you take your business elsewhere. My car went to this shop on July 6. At that time, they told me the repair would take 3-4 weeks. 6 weeks later, my car still isn't fixed. I've spoken with them on the phone several times over the last few weeks and each time they've given me a new timeline for the repair. When I spoke with them last week, they said it would be done by today. I called today, and now they're telling me it'll be another week. They also told me multiple times that when my car got into the paint stage it would be only 2-3 days away from being done. On August 8 (10 days ago) they told me it would be "in paint soon." It didn't actually go into paint until a full week later. On August 15 they told me it went into paint, but somehow, 3 days later, it's still going to take another week. This experience has been incredibly frustrating. There are tons of other body shops in the area. Take your car to any of them, not Auburn Collision 1. read more

Very professional and thorough. They took their time to give us an estimate and explained everything they found. Shop was very clean. Would be my first choice. read more

They always do good work and are nice people to work with. I had an issue where my insurance company wasn't on their list of companies they work with, but having worked with them before and knowing the quality of their work, I persisted a little and they were willing to talk with them and make arrangements for me anyway. Good people. read more

This place was part of a list provided by insurance and I decided to go with them for a bumper replacement (BMW x3) based on their reviews. I'm SO glad that I did. They are amazing! And Chris made the whole process so smooth - he kept me informed both via text and calls on the status of my vehicle - and the car was done right on schedule. Not only did they do the repairs my car came in for, but they detailed my car as well. Nicest crew, highly recommended! read more

I AM OVER THE MOON HAPPY WITH AUBURN COLLISION Center! I have been jumping up and down with joy since picking up my "baby"! Miata! They repaired my car, due to an accident over 10 years ago and the paint eventually started to come off on the hood. I contacted them and they had me drive it up from Las Vegas to get repainted!! They not only upheld their lifetime warranty, but they matched the paint and completely repainted my entire front end including taking out extra dents! It is beautiful!!! A true metallic green with blingy sparkles!!! I can't thank them enough! I would recommend EVERYONE to use them for any jobs because they are absolutely the best place anywhere in the world!!! IF YOU EVER FIND YOURSELF NEEDING AUTO BODY REPAIRS, OR JUST A BEAUTIFUL PAINT MASTERPIECE, PLEASE USE AUBURN COLLISION!! You will be HARD PRESSED TO FIND A BETTER PLACE AND EXTREMELY glad you CHOSE THIS ESTABLISHMENT!!!!!!! I WOULD GIVE THEM A 20 out of 10 if I could!!! read more

They got the job done and even went beyond customer service to make me happy. Eileen Porte was very good with giving me updates and professional as well. read more

I highly recommend going elsewhere if you want your repairs done correctly. I brought my vehicle in because someone had hit me and damaged the rear quarter panel rim and door on the driver side. I brought it here because I was told they do "great work". The front office staff was helpful and I had no issues with them whatsoever. I dropped off my vehicle for repair and they asked me for the key and said they would update me with the process. We did not go out to the vehicle to inspect it when I dropped it off. There were no pictures taken upon drop off while I was there. They did keep me up to date on the process and I appreciated that. When I picked up my vehicle there was damage to the front bumper on the passenger side that was not there when I dropped it off for repair. I told the front desk lady that I wasn't sure if it was dirt or what but there was a mark on the front bumper. Eileen came out and said "that was there when it was dropped off and it's not dirt I can guarantee that". I told her that it was not there when I dropped it off and she mentioned pictures. I asked to see them and she went to the back to find Jym. I went outside to take a closer look at the damage and when I can back in Eileen told me "it looks like he just left for the day so I don't have the pictures but just bring it back and we will fix it for you". I asked her when I should bring it in she said anytime just give them a heads up. After leaving the office I examined everything more closely. I noticed that the trim on their repair doesn't even sit flush to the car like the other undamaged side. There was a scratch by the taillight they replaced. There was paint on the taillight and what looked like grease spots all over the exterior even though they washed it. There was also white powder all over the steering wheel. I was less than pleased. I dropped off my vehicle for the second time and again no pictures when getting dropped off. I showed Eileen the damage by the taillight and asked if they could fix that as well. They repainted the front end damage but you can feel where the damage was and not all of it got repainted. Also the part by the taillight was completely ignored. I was done at that point. I left and decided I will take it to another shop soon so they can fix it. I left a review on Google for them and the owner responded. They called me a liar and told me that I did indeed have that damage when I dropped it off and they took pictures immediately when dropped off and pointed it out to me. Lie! They told me that they showed me the pictures they took when I dropped it off. Lie! There was more that you can look at if you look at the review on google. Is that really how you react to a customer that is unhappy? Completely unprofessional and straight up lies! read more

Auburn Collision Center - This is what they did to my car - Body Shops Near Me - Auburn, Washington

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I was in a car accident this past summer and Auburn Collision Center took care of all my repaired work. I've used them in the past so I knew that they would do a great job...and they did. So happy with the customer service that Jamie provided and I would highly recommends using them the next time you need your car repaired! Great job and keep up the good work! read more

WOW, far exceeded my expectations. I dropped the car off on Monday and they said I would have it no later than Friday. I received a call today Tuesday and the car was ready. From check-in to pickup a completely satisfying experience. The work is outstanding and they used all OEM parts. Not my normal experience with body shops. I highly recommend them. I just hope I won't need their services for awhile. read more

My daughter was in a hit and run and her car was in pretty bad shape, not to mention she was super upset. After we brought the car to Auburn Collision who fix it . However we encountered some issues but the manager took care of it, with no hesitation. So I just wanted to say sometimes we have some bad luck and encounter some good people to help us out. Thank you Auburn Collision Center. The car looks like it wasn't even In a accident! read more

Great people! Great service! I had to go back to Auburn Collision, now it was my Toyota that need help. As always we were greeted with smiles. Both girls up front being so nice and helpful, take some of the sting out of having to be there. Barrett the owner ,was the one handling our repairs. Repairs done on time. When we took our vehicle in it was not the cleanest. When returned to me and my wife it was very clean. Not a full all out detail, but you can tell they spent there time cleaning inside and out. Now we are talking a 2 day bumper repair. Not a 1 or 2 week heavy repair. Way to go Barrett and crew! read more

I've taken my car in for body work twice now and this shop is awesome. Reception is very nice. The work they do is near perfect. And they always clean the inside and outside of my car is cleaned super well. Highly recommend!! read more

Incredible service. They truly go above and beyond what anyone would expect from an auto repair shop. Goes against every stereotype out there. Very communicative, honest and friendly. Highly recommend. read more

Barrett in reference to original review dated 11/11/2014 I find it amusing that you wrote this review despite the fact that we talked to you, perhaps once during our whole experience at Collision 1. The main problem we had with our experience is that none of you seem to double check the work done when you sub out vehicles to other entities. Between the broken convertible handle and the spray painted interior door panel, this should have been easily seen when it was returned to your shop. Your shop clearly did not do any sort of "detailing" of the vehicle as you promised to have missed such obvious damage done while the vehicle was in your care. If you sub out a vehicle to be repaired else where you are responsible for what happens to that vehicle since your shop made the decision to sub out to these specific businesses. And despite what you say that the door panel was ordered no questions asked was a complete fallacy. You were not even present when we returned with the vehicle. Your manager made sure to come out the second I got there and tried to tell me that surely the over spray on the window was on the outside, even as I was scraping it off the interior of the window. Perhaps, instead your shop could have admitted the mistake and the damage done and agreed to fix it, rather than trying everything to try to avoid admitting fault. Not to mention offering us a $50 visa gift card to try and alleviate the issue. I should also mentioned that within a month of getting our vehicle "fixed" at your shop, we took it in to a GMC dealership to have the ignition replaced which was on the GM recall. The very first thing out of the saleman's mouth when we dropped off the vehicle was that the hood was misaligned and did not sit flush on the right side of the vehicle. Considering that it took this individual less than 10 seconds to noticed this shows the obvious neglect your shop does when it comes to checking the "quality" of work done. read more

Auburn Collision Center - Overspray noted on interior window used to cover-up deep scratch on interior door panel, happened while vehicle in Collison 1's possession. - Body Shops Near Me - Auburn, Washington

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Great customer service!! Everyone there I interacted with was very friendly, from the ladies at the counter, rental car guy who happened to be there, and the guy who drove my car around and asked if I needed help.. My car only took 2 days instead of the 3 days they anticipated. ..told me they put a rush on it cause my insurance didn't pay for rental. Steve was super friendly. .Great eye contact is what stood out. .. It made it seem like he truly cared. I'd go back again. . (But hopefully don't have to...lol) read more

These guys take care of your car and reduce insurance company pressure because Mike takes car of it for his customers. A high dollar insurance claim on a nice car, can be a negotiating headache. Trust me , I know... This multi generation, family business has the skills ! read more

I called the Auburn Ford dealer and asked if there was any suggestions for an auto body shop. These guys were awesome. My front end of my Ford Focus looked just as it did as I drove it off the lot 3 years ago. They even left a flower on the dash board when I picked it up. read more

This is a great place to take your car. They were upfront with their prices and stood by them. They were very responsive when I called or emailed-normally answering within 2 hours. I would send all my business there! read more

This place gave me great customer service!! I got rear ended pretty bad and they took care of working with the at fault drivers insurance and getting a rental for me. Everyone was very professional every time I called.. then when I got my car I was amazed what an awesome job they did, it looked even better than before my accident!! The mechanics really did a good job and made sure every little thing was fixed down to my exhaust leak.. they even guarantee their work for a life time!! The thing that I liked the most about them is the mechanics really seemed to take pride in their work, which is awesome. Thank you guys for your hard work and professionalism!! - LOVE the black Camry with the smashed in trunk read more

Last July, I bought a brand new '14 Mustang for my wife, who was learning how to drive and having trouble driving my manual transmission car. The day after I bought it, I decided to take it to work to show my friend, and when I got home late that night, I was parking it in our apartment complex's awful, tiny carport spot. I took the wrong angle and SCRAPE. $1000 worth of damage (seriously). I just had to get it fixed. Auburn Collision is the only place I went to, and I haven't regretted it since. The car looked brand new again, and 9 months later, it's still pristine. Thanks Greg and Sheri! 4/2017 update: Almost 3 years after the "incident", there is no evidence of the original damage. read more

I brought my car here to have a mirror replaced and some paint bubbling addressed. The manager (or whatever he is...) who does the write ups and appears to run the show wrote things up quickly, price seemed reasonable, assured all these problems could be solved with ease, big smiles everywhere..in other words, said everything I wanted to hear as a potential customer to get me on board. Work gets "done" on time, everything seems good. Until I get home. The mirror is unadjustable. It literally won't move when you use the handle/toggle to adjust it. After much effort, it finally moves...but in a totally uncontrollable way. You push straight left, it goes upperhand right. You push right, it goes down. Something was clearly wrong. And within the week, the paint is bubbling in the same place again. I brought the car back, and the friendly "can do" manager I dealt with before was a different guy now. Short, impatient, irritated. He says he'll deal with it. And walks off. I asked him when? He says, "I don't know, you tell me." It was very aggressive, very challenging. Couldn't believe it. Kissing your a** to get you in the door, then once you pay, becomes an arrogant jerk the minute you have an issue. I set up a time to bring the car back, the work gets "fixed" again...meaning, it didn't get fixed. Same wonky possessed mirror and within a day or so the paint bubbled up again. I immediately brought it back, and the short man's syndrome manager was no longer a friendly guy. He was clearly taking it personal. He started raising his voice to me and saying how the door could be contaminated and it's not his shop's fault blah blah blah...then says the mirror is fine. That's how they come from the factory. When you press down, it's supposed to go left...yeah, that's the ticket. Tell me another one. At this point he's getting loud, he's getting angrier by the moment and shows no sign of slowing. I asked him why would I accept this if the problems I paid you to fix, you didn't fix? He just stared at me, in the middle of his Scrappy Doo "lemme at him!" rant, and just threw his hands in the air. Great answer, the hands in the air dismiss...great answer. He said he's order a new mirror, said he'd fix the paint he already "fixed"... and he'd call me to let me know a good time to bring it in. Never heard back from him. Still waiting on that phone call. The faults in workmanship are one thing. They took $400 of my cash and left me with the same issues I came in to have fixed. Why promise you can fix something, if you can't? Then try to turn into a belligerent bully when customers hold you accountable to do what they paid you to do, that you said your shop could easily do? And, kind of a side note, their site promised a $50 gas card with any service over ___ dollars. So I printed that page off and brought it in when I dropped my car off. No one had any idea what that was or that this promotion was happening. I had to remind them twice that I was still waiting on that gas card. Never got it. They instead gave me a Safeway gift card. Cheap gas, from a cheap shop, apparently. read more

I couldn't be more satisfied or impressed with the level of service and workmanship than I am with my recent experience with Auburn Collision. Every interaction I had with the front desk and the person fixing my car was so pleasant and professional, not to mention the level of workmanship was impeccable. So impressed and would absolutely recommend! read more

I had the very unfortunate experience of causing damage to a brand new ( 2 day old, 100 miles) car, I was very stressed that the car would never look new and the paint would not match. The manager, Barrett put us at ease, sending updates frequently. The work done at Collision One, Auburn was impeccable. The attention to detail was amazing and my brand new car looked perfect. The car was also repaired in 3 days. I would highly recommend this shop to anyone. read more

This was the worst experience and only bad experience Ive had with my car. The reception Sandra was the sole reason I had to cancel my appointment. If you want customer service that is fake and doesn't actually listen to WHAT your discussing come here. I went in with my car to have some body work done on my car, insurance was fully covering it and was all set up, all I had to do was drop it off. No problems...at least what normally happens.. Sandra did a great job calling up the insurance and attempting to force me to pay for extra costs, regardless of the fact the insurance was 100% covering every thing. Of course she was in the wrong (BOTH TIMES SHE TRIED). What discussed me about that was she tried to do a "secret call" so I couldn't hear her talking....It was the strangest thing I have ever seen (this wasn't a candid camera show was it..) On top of that the insurance company then called me up and asking questions about the shop! Due to suspicious activity. THEY TOLD ME TO GO ELSEWHERE! So clearly I canceled my appointment. ONLY go here if you love being belittled by Sandra and hate having your own money. read more

I've taken numerous cars here for everything from body damage to replacing exhaust systems. They have always done an immaculate job and a speedy job as well. I have owned a series of black vehicles and they always match the paint well, so no obvious differences in paint from body work. Highly recommend!! read more

I've been to different body shops before, but Auburn collision 1 really stood out above the rest. I brought my car after being hit in parking lot. They did an amazing job and even fixed some damage that the car had prior to this accident; the car looks better than it did when I bought it. They even detailed my car and got it cleaner than an actual detailer I've gone to in the past. Thanks! read more

Great service! They gave me a written estimate in and out the door in less than 30 minutes! Who else in Auburn can do that? NO ONE- I called and they all wanted me to make an appointment. Thx so much to the staff! You Rock! read more

The service was actually completed before they quoted me and the quality of the work was very professional. My vehicle looked as though nothing ever happened. Now a couple of months have passed and it's still holding up. I am very satisfied with how easy it was to coordinate insurance information. I highly recommend this place and I will definitely use them again! read more

I had a bit of side damage to my car last year and Auburn Collision was recommended to me by a family member. The process was extremely smooth, I was kept updated along the way and my car was ready even before they had said it would be done- only a few days! Everyone was very friendly in the office and I felt very well taken care of. I hope I don't need to go back anytime soon, but if anyone has car damage or has recently been in a collision I highly would recommend Auburn Collision to you. read more

While waiting for my attorney to handle the issues I had since they had to deal with the other party's insurance company, I decided to handle it myself and contacted the owner, Barrett S. I now want to say that Barrett took my concerns of the issues I had with the repairs made to my car and ensured he would have all the issues fixed correctly. After only having my car for 2 full days, I picked up my car and I am pleased to say that everything that I had issues with was taken care of. My car looked better than it did after the initial repair and the 2nd attempt to fix what was told after the initial repair, looks like nothing happened. Everything was aligned correctly at OEM specs. read more

I took my Son's 1998 Mustang to Auburn Collision after it suffered front end damage. I dealt with Eileen. We were dealing insurance and the process of damage assessment. During that time she said they would store it for free, for a limited time. They had almost a half acre of empty storage space so that cost them nothing at all. They got the hood to open and pulled off the bumper skin so they see the damage, about an hours worth of labor. Eventually it turned out that they didn't want to repair it so it was deemed a total loss. When I got my insurance settlement I saw that Eileen charged us $570.00 for labor and administrative costs without any prior communication with us. Like other customers' reviews that I have read, once they get you in the door the tone from Eileen eventually became rather cold and impersonable. She had to get some money out of us somehow so she trumped the bill. That's a very shady practice. read more

If I could give no stars I would. My car was supposed to be repaired in 8 business days. It took a month for my car to be done. Barrett who was in charge of my claim never notified me of the delays in my repair. I had to call in to get updates on my car. They told me my car was going to be done by the end of the week two weeks in a row and I finally got my my car a week after that. read more

A plus customer service! Excellent communication with estimate and time frame of repairs. Called with an update and went extra mile on all repairs, above and beyond would recommend highly! read more

I cannot even begin to explain how happy and so thankful I am with the service that all of the people at Auburn Collision 1 provide. My insurance suggested using them because they were located close to my home and I'm so glad they did. I have never experienced this level of customer service, from any place, anywhere we've traveled. Everyone I encountered was sincere, polite, professional, and very kind. I felt at home and so taken care of during the entire process. I just picked up my car yesterday but have already been gushing to everyone about how satisfied I am. My car looks even more beautiful than the day I drove it off the lot. Besides being honest, their work is incredible, very efficient, and my car was done quickly. I truly believe that although their business is body repair, they make it their mission to really put everyone at ease and make the whole process as seamless as possible. I hope to never need work done, but if I do, there is no question who I'll bring my vehicle to. read more