I was already wrestling with the idea of purchasing a new car, but my Hyundai Santa Fe drinks a lot…read moreof gas for me to justify keeping an SUV as a daily driver with current gas prices and the amount of driving I do as well as mileage I put on my vehicles during the school/work week. Having rented a VW Passat recently, I fell in love with VW quality, handling and overall value. After prequalifying with Capital One via Auto Navigator (3/19), I took a couple days to research and do a bit of online browsing and found myself at the certified pre-owned section of Jim Ellis Volkswagen. I settled on a few possible winners and headed up on Tuesday, 3/22. The drive from the city to Chamblee wasn't the shortest, but definitely worth it as I was able to make a same day purchase. I walked in expecting to be bombarded by sleazy car salesman, but I was actually approached by a very friendly and warm saleswoman by the name of Jessica Atkins. Not only did she take the time to walk me through the showroom, but she also sat me down to listen to my needs and preferred price range to come up with a few suitors. We looked at pre-owned models, but I quickly abandoned that plan after I looked at the options in the showroom and smelt the new car smell and got an idea of just how nice the newer VWs are. We test drove the Toas and a Jetta SE, which was my favorite! We also looked at a few other Jetta's (R-Line, SEL and another SE) and Toas models, but as I am hella indecisive, I knew the SE would be a perfect fit! I arrived around 3:30 and left by 6pm with my registration and keys in hand! Nelson in finance was also great as he was able to shop the loan for an interest rate well below what Capital One offered and for $0 down (if I so chose, but I wanted lower monthly payments so I opted to put money down). If you're looking for a new car, please consider Jim Ellis VW as I walked in extremely hesitant, but walked out with a HUGE SMILE!

I have been an Audi Q5 owner since December 2023, when I chose Jim Ellis Audi Marietta after…read morerunning into logistical issues getting my preferred vehicle through my local dealership in Nashville. Unfortunately, my experience with Jim Ellis Audi Marietta trying to move into a new lease has been extremely disappointing. After reaching out about a trade in and loyalty offer, I dealt with long stretches of silence whenever I asked follow up questions on pricing. When I finally connected with a salesperson, I was offered a base model Q5 with fewer features than my current vehicle, even with all incentives applied, and was told I might be better off just keeping my current lease until it ends. I escalated this to the General Manager and to Jim Ellis Automotive Group leadership directly and still did not receive a meaningful response. When things were getting out of hand, I decided to reach out to the executive team at Jim Ellis since they own Audi Marietta. They never responded via email or even called to offer any clarity or apology. Yes, this included Wesley Ellis and Stacey Hodges Ellis on the correspondence. As a current Audi customer, I expected loyalty and communication to go both ways. Instead, I felt like an afterthought throughout this process. I had hoped to share a positive experience upgrading my lease, and instead I am left writing this review. I would encourage Audi shoppers to consider other dealerships and be cautious about the level of follow up you can expect here.

I have been coming here for my regular maintenance for a while and never had any issues - you drive…read moreup and drop off your car while they take pictures, and they call or text you back within 2-3 hours. The people are generally friendly and have always been on time for me. I do think they charge a bit more for replacements if needed, but don't feel the prices are too high or that they are trying to replace what is not needed. They send video evidence of what they are trying to replace too, and confirm with you before doing. Cannot vouch for other services but have been enjoying my half yearly maintenance here!

I would like to express my disappointment with my recent experience at this dealership…read more Initially, I was assured that the vehicle I purchased would be thoroughly detailed; unfortunately, this did not occur, and the car was delivered in an unsatisfactory, filthy condition. As a result, I had to hire an external company to detail the vehicle because it was unacceptable. I will be sharing images to illustrate this issue. Additionally, I was expecting a follow-up call from the service manager, Kristen King, but I never received any communication from her. I chose this dealership based on their advertised commitment to customer service, but my experience has not reflected that standard. The service advisor, Ron, who was assigned to my vehicle, also failed to respond to my inquiries regarding the work performed on my car. I was promised a return call that I have yet to receive. Overall, my experience has been far from satisfactory, and I would not recommend this dealership based on the lack of follow-through and consideration for customers.

Very smooth and quick transaction. Am thinking Carvana for your future car sales, why go to haggle…read morewith the dealers and strangers if you can sell the car to Carvana for a competitive price and very pleasant experience? Highly recommend Carvana if you are considering selling your car!

Selling my car to Carvana was a brilliant choice (& I didn't even have to buy a car from them). I…read moregot a much better offer than from anywhere else, plus was quick & easy. YAY!

This is what racists do to impede Black citizens. See a great deal online? An affordable item? Well…read morecome on in and we will pretend it never existed, then try to get all your money with some inferior crap. Thats Frank, as soon as he saw a Black dude walk in, coming out of an Uber. I saw a vehicle online, checked website prices, came here and Frank wanted to play games rather than sell me a damn car. He started telling lies about the prices, shamelessly engaging in bait and switch. He tells me the prices on his website "are not true" and attempts to hose me for another $2000.00 on a vehicle with a "rebuilt engine" - not disclosed until I got there. He seems to be happy with a lot full of unsold cars, lying and jacking up prices. I told him bluebook price and he says a rebuilt engine is $2000.00 as if that justifies jacking the price. There must have been issues he was hiding - but thats a cost Im not willing to absorb. Must be crazy. Frank doesnt care if he is wasting your time. The interior of the car was ragged, but I could have fixed that - but plopping $2000.00 extra on a vehicle he was trying to get high bluebook for already??? Hell no! That car has been sitting there and wil continue to sit there as long as Frank wants to shit on people and tell them its chocolate. Its a 2008 Ford Expedition thats very used. Hes trying to get 8000.00 for it! What a nut! My money isnt good enough for Frank. He blew me off before even seeing my finances. I just got up and left at that point.

A couple of days ago, I emailed them to find out if a 2008 Ford Crown Victoria with a VIN of…read more2FAHP71VX8X114222 was still available; a woman called me back to tell me that it was still available, so I informed her that I would send a mechanic to inspect the car. She asked me if I had any questions, so I asked her for the VIN to give to the mechanic; she said she would text it to me, but I received no text by the end of the day. I checked my email, and found one from someone named Muhammad telling me to call them; I realized they were closed, so I checked the Car Fax. It had no history of accidents, so I ordered the inspection; the next day, the mechanic called to tell me that he could not test drive the car because it needed a transmission. He added that she said that she told me that it needed a transmission, which he knew was a lie; therefore, he credited half his fee to a future inspection. If they would lie to a mechanic, imagine what lies they would tell the layman; I can not recommend this car dealer...

Mi esposo compro una camioneta ahi y la verdad NO RECOMIENDO PARA NADA ESTE LUGAR, venden carros…read morechocados, con las millas malas o alteradas y cuando les reclamas te amenazan con quitarte el camioneta. Nos ofrecieron arreglarla en su taller y fuimos. Nos recibio una senora ahi que nos corrio al llegar, se porto muy grocera, corriente y mal educada. Tener a esa senora ahi y un perro piutbull es lo mismo. para correr a los clientes. PIDAN EL CARFAX DE LOS CARROS QUE VAN A COMPRAR Y VAN EL HISTORIAL Y SOBRE TODO REVISENLOS BIEN ANTES DE COMPRARLOS. Por cierto tengan presente que les cobran un interes anual del 29%. Es decir, si uno compra un carro a 5 años terminan pagando el doble. TENGAN MUCHO CUIDADO.

My experience with Univeral Cars was epic. They really went over and above to make sure that the…read morecar I choose was going to be a good fit for me. My sales person was Mr. Daniel, he was very attentive to what i was looking for. I have to say this was by far the best car experience I have ever had. The car was great price for me. I would recommend them to anyone I Know that is in the market for a car. Thank you Daniel !!!!!!

We visited Audi Atlanta with the expectation of having to argue over price, etc. Gus, our…read moresalesman, was super easy to work with. He suggested that we look at several different Audi vehicles. We found one that we liked far more than the one we originally planned to buy. Gus worked a price that was far lower than other dealers we checked with. Absolutely great purchasing experience! I would recommend them to anyone. Added benefit, they have a great restaurant upstairs that offers a great lunch at a super price.

I purchased a used toyota from Audi. I was not told about the accidents on the car fax untill I had…read morealready given them a cashiers check and they had taken my trade in. I filed a complaint with the BBB but Audi submitted a false singed carfax. I have tried to send certified letters to the registered agent for Jim Ellis located on the Sec of State website but that infom is also fake. They are thieves and scammers. They are pushing people into drastic measures. Jim Ellis and his band of crooks are pure scum

This dealership has taken a big step up with Ben the new manager as he mentioned . Their attention…read moreto detail, customer care, and support throughout the sales process make a real difference. You feel welcomed and respected from start to finish. Highly recommend to trust this location!

Great customer service! Best thing about buying cars from here is FREE OIL CHANGE!!. Not just free…read moreoil change, they will help you maintain the car until it's paid off.

I came here because of course, I waited until the last minute to renew my license plate sticker and…read morehad to get a quick emissions test. I was impressed with the speedy service and friendly customer service. Not only do they sell used cars here but they also have an auto repair shop and offer full car wash services. If you're in the area or need a new place to have your vehicle serviced, definitely check them out and get an estimate. This location is bilingual and also caters to Spanish speaking clients.

I'm only reviewing their car wash services which is located adjacent in the parking lot. I have…read morebeen coming here for nearly 4 years to have my car interior and exterior detailed for $20 and always leave a tip. They do far better work than any high end detailer and pay special attention to every nook and cranny inside and out. Usually around 5-6 people work on your car, so they are quick and efficient. They accept cards most of the time unless the inside lady isn't present, but you can quickly walk next door to quiktrip to the ATM. I have referred multiple people here. Before selling his car, my friend took it to be detailed at a high end place and spent 200 to be disappointed, 20 bucks later he left here extremely satisfied. If for some reason they miss something, they have no problem touching it up.

I'm very selective about where I purchase my vehicles, and this dealership exceeded all of my…read moreexpectations. The entire team was honest, transparent, and treated me like family from the moment I walked in. They were upfront throughout the process, understanding of my needs, and willing to work with me every step of the way. It's rare to find a dealership with this level of integrity and customer service. Moving forward, I won't be buying my vehicles anywhere else. Highly recommended!

Really nice guys allow you to do whatever you want to check out their cars couldnt ask for more…read morehighly recommended

I have been using Jim Ellis Chevy for years for my 2016 Equinox. I brought a 2021 Hyundai Tucson…read moreabout a year ago. I did not like the service department at the place where I brought it. Too much turnaround with people. So I decided to go to Jim Ellis for my service. To say that these are the nicest people is an understatement. There were some issues with my car and they took full responsibility for it. They gave me a loaner and sent me on my way and told me that they would take care of it. They were very professional about everything. I will continue to bring my cars to any of Jim Ellis' shops.

Very disappointed in the service I received on 10/15. It seems the building has gotten nicer, but…read morethe service has gotten worse. This was my 2nd visit to the new building. The technician never sent the usual video of the service being done on my vehicle. I never received ANY text messages that they usually send regarding results/recommendations, etc., and the wait was over 3 hours for my 15,000 mile check up - and I arrived early. Today, my air conditioning is making an unfamiliar noise.. Wonder if it's because of the MOA Oil Fortfier that was suggested I get because the vehicle burns lots of oil ‍ Stay tuned.. I'm taking her back next Wednesday.