I was already wrestling with the idea of purchasing a new car, but my Hyundai Santa Fe drinks a lot…read moreof gas for me to justify keeping an SUV as a daily driver with current gas prices and the amount of driving I do as well as mileage I put on my vehicles during the school/work week. Having rented a VW Passat recently, I fell in love with VW quality, handling and overall value. After prequalifying with Capital One via Auto Navigator (3/19), I took a couple days to research and do a bit of online browsing and found myself at the certified pre-owned section of Jim Ellis Volkswagen. I settled on a few possible winners and headed up on Tuesday, 3/22. The drive from the city to Chamblee wasn't the shortest, but definitely worth it as I was able to make a same day purchase. I walked in expecting to be bombarded by sleazy car salesman, but I was actually approached by a very friendly and warm saleswoman by the name of Jessica Atkins. Not only did she take the time to walk me through the showroom, but she also sat me down to listen to my needs and preferred price range to come up with a few suitors. We looked at pre-owned models, but I quickly abandoned that plan after I looked at the options in the showroom and smelt the new car smell and got an idea of just how nice the newer VWs are. We test drove the Toas and a Jetta SE, which was my favorite! We also looked at a few other Jetta's (R-Line, SEL and another SE) and Toas models, but as I am hella indecisive, I knew the SE would be a perfect fit! I arrived around 3:30 and left by 6pm with my registration and keys in hand! Nelson in finance was also great as he was able to shop the loan for an interest rate well below what Capital One offered and for $0 down (if I so chose, but I wanted lower monthly payments so I opted to put money down). If you're looking for a new car, please consider Jim Ellis VW as I walked in extremely hesitant, but walked out with a HUGE SMILE!

What is JIM ELLIS CHEVROLET ATLANTA HIDING!!!!!!!!!!!!!! I scheduled an appointment for my 2025…read moreTraverse b/c it was overheating & idling rough. Upon arrival 4-1-2026, I spoke with several different service staff members who both lied by stating they were my scheduled service advisor. Then, I was passed along to another staff person, then another staff person, who then told me that I would be issued a loaner vehicle after I provide my driver's license and a copy of my auto insurance declarations page and a credit card, issued a loaner. Day 2, no call from Lauren Cusson service advisor. Day 3, I call Lauren, who states your vehicle is ready for pick up, no diagnostic test was performed, but a video inspection of the vehicle revealed the upper coolant hose leaking coolant, they replaced the hose because they had a new hose already in stock, they test drove the vehicle and now is ready for pick up. Keynote: (The vehicle is still under manufacturer warranty). On 4-3-26, I return to retrieve my vehicle, I was provided with a multi-point inspection report indicating that my engine oil condition was "OK". However, I later discovered that my vehicle was in fact about 600 miles over do for an oil change at the time of inspection and coolant hose repair service. This discrepancy is both concerning and unacceptable. To better understand the situation, I contacted Service manager Thomas Webb and requested an explanation. I was informed that I should have been notified that the vehicle would need attention soon". This response does not adequately address the core issue; the inspection report itself was inaccurate and failed to reflect the true condition of my vehicle, no diagnostic test was performed but they claim the coolant hose was leaking coolant and they had the part in stock and changed it which was causing the vehicle overheating, the complaint for rough idling was never address and still exists. A multi - point inspection and proper diagnostic testing is intended to provide customers with reliable and transparent information to make an informed maintenance decision. Provide incorrect or misleading information undermines trust and raises serious concerns about both the competence and honesty of the service process and service repairs. Because of the dishonesty and the circumstances, I experienced at Jim Ellis I formally requested both verbally and in writing a complete, itemized history of all maintenance, repairs, and warranty claims performed on my Traverse. Jim Ellis Chevrolet Atlanta, has refused to provide me with these documents. Service manager Thomas Webb called my cell phone and left a voice mail message stating that service advisor Lauren emailed me the requested documents this is COMPLETELY FALSE. I called Thomas back an informed that Lauren Cusson had not emailed me the requested documents as stated in his voice mail. Thomas stated, ok when she comes back to her desk I will have her email you the documents, it's only a few, I think you only had service here a few times". I never received the documents. As stated before "WHAT IS JIM ELLIS HIDING"? Release the files, Jim Ellis Chevrolet Atlanta. Release the files.

I just purchased my first ever new car (Corolla Hybrid) from World Toyota and had a great…read moreexperience. My salesperson Faheem was fantastic to work with, he didn't play salesperson games, hide the ball on pricing, or put any pressure on me to buy. Greg in financing was also pleasant and great to work with. I recommend this dealership and would buy from them again!

I ultimately did not purchase my vehicle from World Toyota, but I HIGHLY recommend anyone shopping…read morefor a car speak with Faheem. You'd be hard pressed to find a more straightforward, professional, and genuinely pleasant person to work with. He beat everyone else's offer on the first try by a mile. Ultimately, logistics and a few circumstances beyond his control affected my ability to complete the purchase, but my experience dealing with him personally was excellent from start to finish. I would not hesitate to work with him again in the future. In an industry often filled with pressure and gamesmanship, Faheem stands out. He's different

Hello $15 emissions inspection! It's hard to beat that price…read more The family who works here was really nice and my car was ready in a flash. I'll be back next year...

So, I have a sweet 1994 Buick Regal, which means most emissions testers will not test my car (they…read morewant the '96 or newer with easier to read computers, or some BS). I was referred here by another shop who couldn't work on my car. So, I drove up Buford Highway, and I thought I remembered seeing this place before. It looks a little sketchy, as the place is most likely held together with 60% duct tape. However, the Korean gentleman/technician was very friendly, and got my car in as soon as I arrived. He hooked up my car, made sure my lady was secure, and all was in good order. Good news, she passed with room to spare (they just don't make long-lasting cars anymore!). So, I paid $25 (they do '96 and newer for $15), got my certification, and I was in and out in a flash. Can't ask for much more!! Thanks, guys!!

i did not like that my initial offer was changed when the car was picked up and now have to Waite 3…read moreto 4 business days before i receive my new offer check in the mail. if they changed there offer i should off being advised before the car was picked up and a new check shoild off being provided on scene.

Amazing experience with everyone I talked to over the phone, and the person who came to pick up/…read morecheck on my car to purchase it. Thank you so much!

awesome service pretty quick their very patient with you and the bosses are even more amazing they…read moreare very straight up they let u know what's going on with a vehicle COMMUNICATION IS GREAT I HIGHLY RECOMMEND

This is what racists do to impede Black citizens. See a great deal online? An affordable item? Well…read morecome on in and we will pretend it never existed, then try to get all your money with some inferior crap. Thats Frank, as soon as he saw a Black dude walk in, coming out of an Uber. I saw a vehicle online, checked website prices, came here and Frank wanted to play games rather than sell me a damn car. He started telling lies about the prices, shamelessly engaging in bait and switch. He tells me the prices on his website "are not true" and attempts to hose me for another $2000.00 on a vehicle with a "rebuilt engine" - not disclosed until I got there. He seems to be happy with a lot full of unsold cars, lying and jacking up prices. I told him bluebook price and he says a rebuilt engine is $2000.00 as if that justifies jacking the price. There must have been issues he was hiding - but thats a cost Im not willing to absorb. Must be crazy. Frank doesnt care if he is wasting your time. The interior of the car was ragged, but I could have fixed that - but plopping $2000.00 extra on a vehicle he was trying to get high bluebook for already??? Hell no! That car has been sitting there and wil continue to sit there as long as Frank wants to shit on people and tell them its chocolate. Its a 2008 Ford Expedition thats very used. Hes trying to get 8000.00 for it! What a nut! My money isnt good enough for Frank. He blew me off before even seeing my finances. I just got up and left at that point.

Mi esposo compro una camioneta ahi y la verdad NO RECOMIENDO PARA NADA ESTE LUGAR, venden carros…read morechocados, con las millas malas o alteradas y cuando les reclamas te amenazan con quitarte el camioneta. Nos ofrecieron arreglarla en su taller y fuimos. Nos recibio una senora ahi que nos corrio al llegar, se porto muy grocera, corriente y mal educada. Tener a esa senora ahi y un perro piutbull es lo mismo. para correr a los clientes. PIDAN EL CARFAX DE LOS CARROS QUE VAN A COMPRAR Y VAN EL HISTORIAL Y SOBRE TODO REVISENLOS BIEN ANTES DE COMPRARLOS. Por cierto tengan presente que les cobran un interes anual del 29%. Es decir, si uno compra un carro a 5 años terminan pagando el doble. TENGAN MUCHO CUIDADO.

My experience with Univeral Cars was epic. They really went over and above to make sure that the…read morecar I choose was going to be a good fit for me. My sales person was Mr. Daniel, he was very attentive to what i was looking for. I have to say this was by far the best car experience I have ever had. The car was great price for me. I would recommend them to anyone I Know that is in the market for a car. Thank you Daniel !!!!!!

We visited Audi Atlanta with the expectation of having to argue over price, etc. Gus, our…read moresalesman, was super easy to work with. He suggested that we look at several different Audi vehicles. We found one that we liked far more than the one we originally planned to buy. Gus worked a price that was far lower than other dealers we checked with. Absolutely great purchasing experience! I would recommend them to anyone. Added benefit, they have a great restaurant upstairs that offers a great lunch at a super price.

Audi ATL * Ahmed Elbalat ... ask for him if U've nvr been to an Audi dealership they had an…read moreattentive tech. His service is impeccable! I think he's a mind reader bc there was just a most recent visit, I called him bc I didn't know which Audi dealership I got my tires from... & he pulled it up & asked me when can I come in, it's under warranty and all I needed was the time & maybe $44 for the tax. In the five Audi dealerships I've been to, as a visiting client, bc my home shop is on NorATL, but, if I can have Ahmed @ NorATL when I have my appts then I'd be a happpppy camper!!! He's such a delight to be of assistance & he nvr has a bad day=*} #Audi ATL #AhmedElbalat

This dealership has taken a big step up with Ben the new manager as he mentioned . Their attention…read moreto detail, customer care, and support throughout the sales process make a real difference. You feel welcomed and respected from start to finish. Highly recommend to trust this location!

Great customer service! Best thing about buying cars from here is FREE OIL CHANGE!!. Not just free…read moreoil change, they will help you maintain the car until it's paid off.

Shay, the manager at Drive Rite went out of the way to help me out find my first car. He makes the…read moreexperience very personalized to every client that I would not have gotten a better deal in terms of the price and customer service. On top of that, he is always a text message away, so I appreciate any kind of after-sales service that he gives. I would definitely recommend this dealership.

Really nice guys allow you to do whatever you want to check out their cars couldnt ask for more…read morehighly recommended

I have been using Jim Ellis Chevy for years for my 2016 Equinox. I brought a 2021 Hyundai Tucson…read moreabout a year ago. I did not like the service department at the place where I brought it. Too much turnaround with people. So I decided to go to Jim Ellis for my service. To say that these are the nicest people is an understatement. There were some issues with my car and they took full responsibility for it. They gave me a loaner and sent me on my way and told me that they would take care of it. They were very professional about everything. I will continue to bring my cars to any of Jim Ellis' shops.

Service department was good, and time was prompt, however they now charge you the 3% credit card…read morecharge for using a credit card to pay for the service they recommend. I paid over $40,000 for the car, over $900 for service work today and well over $1,500 in prior service hours work, yet they still charge customers the credit card fee. Seems greedy to me especially when they know most people will have a large bill.