Smooth, No-Pressure Experience at CarMax Bakersfield…read more After months of visiting multiple dealerships in search of a very specific 2019 BMW 540i with the M Sport Package to replace my 21-year-old 525i, I found the right car at CarMax. From shipping the vehicle from Riverside to Bakersfield to driving off the lot, everything was straightforward and well organized. The Bakersfield team was consistently friendly and professional, and there was never any pressure--even when we declined the MaxCare extended warranty. The paperwork was handled quickly, and the entire pickup took less than two hours. Our sales associate, Keesh, was knowledgeable, attentive, and easy to work with, which made the experience even smoother. If you're looking for a transparent, low-stress way to purchase a quality used vehicle, I highly recommend CarMax Bakersfield.

If you are bringing your vehicle to CarMax Riverside for service, please be aware. My experience…read morewith this location has been the most unprofessional, frustrating, and careless service I've ever dealt with in the automotive industry. I picked up my transfer vehicle and immediately noticed cosmetic imperfections. CarMax chose to treat them under warranty, but once I got home, I found pinholes in the paint, a broken left taillight, and the start/stop service light on. I sent photos, and they scheduled me for the following week, saying they needed to "verify" the damage because they didn't trust their own service department. After inspecting the vehicle, they told me the taillight was on backorder, even though another dealer had it in stock. They insisted they had to use their local vendor. I dropped the car off the following Thursday. By Tuesday, they called saying the part was defective and needed to be reordered. They also said they couldn't handle the cosmetic work and would have to sublet it out. When I picked up the vehicle, the service advisor, Steven, gave me an excuse--but I immediately noticed they had installed a broken, used taillight. They scheduled me again. When I returned, they said the sublet shop had taken care of everything. That was not true. Upon pickup, I found new scratches and a dent. Steven said he would notify a manager. I called back and spoke with Bryan, who claimed he had multiple vendors who could fix the scratches and PDR the dent. I told him the scratches were too deep, but he insisted someone could handle it. I trusted him. The next day, I picked up the car--nothing was fixed, more damage was added from poor workmanship, and now my check engine light was on. I contacted corporate. Ariel promised a call the next day. No one called. I escalated to her manager, Dani. I told them I wanted the vehicle repaired at a certified shop because CarMax clearly didn't know what they were doing. They kept insisting I bring it back to the same location that kept damaging it. I called again and spoke with another manager, Rick, who said he could take me in--but not for nine days--even though I had already been there three times. He also admitted Steven and Bryan only told him about the warranty issue, not the damage their shop caused. Corporate was no help. I eventually reached the LGM, Tony. I explained the situation, the poor communication, and the fraudulent behavior. He said he would speak with Rick. They called me back and asked me to bring the vehicle in so they could "see the damage"--a full month after I purchased it. When I arrived, there was a man standing with his arms crossed like loss prevention. It turned out to be Bryan, the same manager who ignored my calls for five days. During the walk‑around, Rick immediately took an arrogant tone and told me, "It's a used vehicle, it will have scratches." I explained the damage occurred while the vehicle was in their possession. He claimed they had signs saying they weren't responsible for damage--signs meant for customers browsing the lot, not for service vehicles. He then asked how I knew the damage happened there. I asked why they attempted to fix it if they didn't cause it. He said it was "a courtesy." Their "courtesy" caused even more damage. When I tried speaking to Tony, he stayed silent while Rick dominated the conversation. Bryan then inserted himself, accusing me of being aggressive. When I told him he needed to be demoted, he became hostile, breathing heavily, and had to be physically held back by the other managers while threatening me. In the end, they told me I could either drop the vehicle off again for the check engine light or pay my deductible and go elsewhere. It has now been a month, and no one has called me back regarding the damage they caused, despite promising they would. CarMax Riverside has shown zero accountability, poor workmanship, dishonest communication, and unprofessional behavior from multiple managers. Rick needs training or demotion, Tony needs to retire, and Bryan should not be in a management position at all. Bunch of clowns.

Jonathan from AutoXit was extremely pleasant to work with from start to finish of selling my car…read more It's my first time doing anything like this as I've always traded in or sold my cars directly at a dealership, so obviously thoughts of legitimacy arose. The TLDR: this is legit and the process was better/faster than going through a dealer. Highly recommend! I'm located in NorCal but Jon made it happen by booking a flight basically the next day upon the sale agreement. Communicated with me through the entire process which was comforting to know that this was real and that I could trust him. Unlike going through a dealership, this process was made extremely easy and almost effortless. Explained all the docs I was signing, allowed an opportunity for me to retain copies of the docs, and made the whole transaction super smooth. Check was already made out to me and given to me during the transaction. Jon is a super chill guy and easy to talk to, but make no mistake he gets the job done and makes you feel confident in your decision to work with him. I'd highly recommend AutoXit to anyone who's on the fence of giving them a try - GIVE THEM A SHOT!! Thanks Jon!!

We sold a vehicle to these folks. They sold it to someone, but left it in our name. Now someone is…read moredriving around getting tickets in our name. Be Careful of these people !!!!

Honestly I would rate this even lower. Worse place ever! I sold them my car for $130 an there check…read morebounced. How's that even possible! Know I've been arguing with the assistant Maria on them giving me my money but they keep making excuses. I sold them my car last month on July an it's already going to be April an nothin has happened. I would NOT recommend this place to anyone. Poor service an company doesn't even have money to pay for the cars.

Thank you so much to everyone who helped me buy my first car! Shout out to Irvine and Val they were…read moreso helpful and patient with me. Val was so nice and really patient when I was checking out different cars that were under a considerable budget for me. I finally found the car that is just right for me.

I had a great experience the customer service was amazing. I loved how Magic treated me and my…read morefamily since they also shop here for their cars . They had a great selection but I loved the option I took him lol. A shout out to CarFam

My experience has been great over all, I had to adjust to the gear shift to get comfortable with…read moreit, I thought it came with a CD player-- but that's okay, other than that, I'm happy with the purchase, I love the color; and it rides so smooth... i'm happy with the way that it runs, it is very quiet, I believe I will be very happy with it. Thanks Andre Johnson

Worst company on my life , my first experience was the worst , i got a car Ford escape 2020 a…read moreSaturday and next two days , 4 recalls , light engine on , wrench light on , and worn and bald tires, they want me to wait 1 entire week for the repairing without a car to use, then exhaust and disappointment for the issues i try it to exchange for another of their cars , telling them that i don't wanna have another issue with the new car for exchange, and the next that happen the other car that i pick that was a nissan kicks 2020 they found a issue, that need it to wait 2 weeks for get that car!!!!!! Soooo what type of car this company provides??? its seems lemons cars , i really dont recommend to buy cars from here , have a lot of issues , the only thing that they said is we are sorry , and that you can change your car for other one, that not at all a solution. At least the people from call center are good , but its seems that the cars no!!! At the moment my problem had no solution yet, i have the car with problem atm and no other car to use.

The buying process went super smooth, they worked with my credit and work history to get a good…read moredeal. I walked out with a 2013 Honda civic coupe with a great deal. I would 100% recommend UAC if you're looking for a decent car with a really good warranty, come here!

Greedy and liars. ‼A car listed around $13k ended up being nearly $20k out the door due to added…read morefees and extras like LoJack, paint protection, and warranty. I was also given conflicting information about the pink slip/title, which was concerning. One person said he didn't, like he wanted us to leave, the other person said they did and they could just order it. Make sure to get a full itemized out-the-door breakdown before visiting. You're charging 3k or 3.5k mandatory warranty although I see many reviews talking about how cars need repairs or selling them lemon cars and people are having to pay out of pocket. Wasted time and gas driving here, it's an hour drive for us, they force you to come in or wont give you the actual break down. Surprise here's the extra mandatory fees. I did tell them I had my own credit Union, so there's that. Edit: they were not optional

Within a few hours of my online shopping. Connor had a deal on a new BMW 5. Connor saved me almost…read more$7000 with no negotiating with a dealer. Connor had immediate answers about the car and how my trade was to be handled. The new car was picked up at the dealer and I only had to hand the dealer keys to my trade sign a few papers and drive off in a brand new awesome BMW 5. This is the only way to save and get the car you want with no dealer hassles.. just tell Connor the car you want and he shops or find a car at a dealer and Connor handles the rest. Connor if I could give 10 stars I would

From the owner: We deal with the hassle, YOU get the best deal. Connor…read moreSchultz is an expert in the Automotive Industry, helping you skip the dealership games when buying or leasing your next car.

Literally horrible not even two weeks into having my Mazda and the check engine comes on took it…read moreback to the dealer they said they will fix it they give me a call back to pick it up because supposedly it was working and ready to go but when I go to pick up the car the engine was smoking up and the rims were all scratched up and with a crack going down the bumper and the car still had the check engine light on.

At first I gave them a good review, but after having the car for less then a week it had nothing…read morebut problems. My 18 year old had to keep fixing all kinds of things on it were still waiting on shocks and yes I understand they're on back order but it's been 4 months. They have a few people that work their and I don't remember the guys name, he was so nice and said we could take the car and they'd fix all the lights that were coming on and check why she had to connect the battery and disconnect everyone she comes and goes. The car wasn't drivable for 2 months. We fixed a few things and went down there to the car place. The guy I had talked to on the phone (can't remember his name) was so nice and kind said he'd make sure everything is taken care of. We get down there and the rude guy said we're not doing any kind of work on this car til you pay the 250 that's owed. Ok that being said , she put over 2000 down and she has paid over 3000 to fix it here and there. I told him to wait til Jan 20 he said no I'm not waiting it's going to collections. I wouldn't recommend this place to anyone we got a bad car and the rude guy told me to tell the financial company that the car was perfect running ( it was for a min) so they'd finance it. The car is beautiful but it wouldn't pass smog if it needed to.

Great experience! I met with Kiara at 10 this morning and was approved and left with a new (used)…read morecar by 11:30. A very easy and painless process.

Absolutely unprofessional. I made an appointment with Eduardo for a specific car. I spoke with the…read moredealer on a Friday and scheduled the appointment for Monday. I drove over 30 minutes and the guy knew where I was coming from. I get there and he tells me the couple sitting in the other room just came in that day and bought the car I made the appointment to buy. Telling me it's first come first serve and that he can order me another car and I can wait for it to come in. I walked out without a word. Why are they scheduling appointments on a promise for a specific car if they are just going to sell it to someone else. When I called for the address 45 minutes prior to the appointment I should have been told the car was sold. Instead you wasted my time and I had to drive all the way there because they thought I would still buy a car from them. They lost 2 sales because my mom was going to get a car through them as well. we are both going somewhere else.

My boyfriend & I recently got a car maybe like a month ago. It was such an easy process thanks to…read moreJulio who helped us out! Everything went smoothly. We love our car!

Good place to purchase a vehicle, I just purchase a Honda and I'm loving it Fredy was very helpful…read moreand answer all my questions recommended