Smooth, No-Pressure Experience at CarMax Bakersfield…read more After months of visiting multiple dealerships in search of a very specific 2019 BMW 540i with the M Sport Package to replace my 21-year-old 525i, I found the right car at CarMax. From shipping the vehicle from Riverside to Bakersfield to driving off the lot, everything was straightforward and well organized. The Bakersfield team was consistently friendly and professional, and there was never any pressure--even when we declined the MaxCare extended warranty. The paperwork was handled quickly, and the entire pickup took less than two hours. Our sales associate, Keesh, was knowledgeable, attentive, and easy to work with, which made the experience even smoother. If you're looking for a transparent, low-stress way to purchase a quality used vehicle, I highly recommend CarMax Bakersfield.

If you are bringing your vehicle to CarMax Riverside for service, please be aware. My experience…read morewith this location has been the most unprofessional, frustrating, and careless service I've ever dealt with in the automotive industry. I picked up my transfer vehicle and immediately noticed cosmetic imperfections. CarMax chose to treat them under warranty, but once I got home, I found pinholes in the paint, a broken left taillight, and the start/stop service light on. I sent photos, and they scheduled me for the following week, saying they needed to "verify" the damage because they didn't trust their own service department. After inspecting the vehicle, they told me the taillight was on backorder, even though another dealer had it in stock. They insisted they had to use their local vendor. I dropped the car off the following Thursday. By Tuesday, they called saying the part was defective and needed to be reordered. They also said they couldn't handle the cosmetic work and would have to sublet it out. When I picked up the vehicle, the service advisor, Steven, gave me an excuse--but I immediately noticed they had installed a broken, used taillight. They scheduled me again. When I returned, they said the sublet shop had taken care of everything. That was not true. Upon pickup, I found new scratches and a dent. Steven said he would notify a manager. I called back and spoke with Bryan, who claimed he had multiple vendors who could fix the scratches and PDR the dent. I told him the scratches were too deep, but he insisted someone could handle it. I trusted him. The next day, I picked up the car--nothing was fixed, more damage was added from poor workmanship, and now my check engine light was on. I contacted corporate. Ariel promised a call the next day. No one called. I escalated to her manager, Dani. I told them I wanted the vehicle repaired at a certified shop because CarMax clearly didn't know what they were doing. They kept insisting I bring it back to the same location that kept damaging it. I called again and spoke with another manager, Rick, who said he could take me in--but not for nine days--even though I had already been there three times. He also admitted Steven and Bryan only told him about the warranty issue, not the damage their shop caused. Corporate was no help. I eventually reached the LGM, Tony. I explained the situation, the poor communication, and the fraudulent behavior. He said he would speak with Rick. They called me back and asked me to bring the vehicle in so they could "see the damage"--a full month after I purchased it. When I arrived, there was a man standing with his arms crossed like loss prevention. It turned out to be Bryan, the same manager who ignored my calls for five days. During the walk‑around, Rick immediately took an arrogant tone and told me, "It's a used vehicle, it will have scratches." I explained the damage occurred while the vehicle was in their possession. He claimed they had signs saying they weren't responsible for damage--signs meant for customers browsing the lot, not for service vehicles. He then asked how I knew the damage happened there. I asked why they attempted to fix it if they didn't cause it. He said it was "a courtesy." Their "courtesy" caused even more damage. When I tried speaking to Tony, he stayed silent while Rick dominated the conversation. Bryan then inserted himself, accusing me of being aggressive. When I told him he needed to be demoted, he became hostile, breathing heavily, and had to be physically held back by the other managers while threatening me. In the end, they told me I could either drop the vehicle off again for the check engine light or pay my deductible and go elsewhere. It has now been a month, and no one has called me back regarding the damage they caused, despite promising they would. CarMax Riverside has shown zero accountability, poor workmanship, dishonest communication, and unprofessional behavior from multiple managers. Rick needs training or demotion, Tony needs to retire, and Bryan should not be in a management position at all. Bunch of clowns.

My experience has been great over all, I had to adjust to the gear shift to get comfortable with…read moreit, I thought it came with a CD player-- but that's okay, other than that, I'm happy with the purchase, I love the color; and it rides so smooth... i'm happy with the way that it runs, it is very quiet, I believe I will be very happy with it. Thanks Andre Johnson

Worst company on my life , my first experience was the worst , i got a car Ford escape 2020 a…read moreSaturday and next two days , 4 recalls , light engine on , wrench light on , and worn and bald tires, they want me to wait 1 entire week for the repairing without a car to use, then exhaust and disappointment for the issues i try it to exchange for another of their cars , telling them that i don't wanna have another issue with the new car for exchange, and the next that happen the other car that i pick that was a nissan kicks 2020 they found a issue, that need it to wait 2 weeks for get that car!!!!!! Soooo what type of car this company provides??? its seems lemons cars , i really dont recommend to buy cars from here , have a lot of issues , the only thing that they said is we are sorry , and that you can change your car for other one, that not at all a solution. At least the people from call center are good , but its seems that the cars no!!! At the moment my problem had no solution yet, i have the car with problem atm and no other car to use.

I was referred to CarStub by my boyfriend, who had previously used them to sell a couple of older…read morevehicles, so I decided to give them a try when it was time to sell mine. As a nice bonus, CarStub also honored their referral program and gave him a $50 gift certificate for referring me. One of the biggest advantages for me was the convenience. As someone with a busy schedule, I appreciated that they came directly to me rather than requiring me to drive somewhere and spend hours waiting around. It made the entire process much easier to fit into my day. After providing some basic information over the phone, I scheduled a convenient time for them to come out and inspect the vehicle. Robert reached out ahead of time to let me know he was running earlier than expected, which I appreciated. Once he arrived, he took the time to explain the process and perform a thorough inspection. There was no pressure or hard-selling involved. If you have a realistic price range in mind, the negotiation process is straightforward and respectful. After agreeing on a price, we completed the paperwork on the spot, and I received payment the same day while arrangements were made to pick up the vehicle. What stood out most was the customer service. Robert needed one additional document after the sale and was willing to work around my schedule, even returning the following Monday to make the process as convenient as possible. Selling a car can often be stressful, but this experience was refreshingly hassle-free. Between the mobile service, same-day payment, and attentive customer service, I can see why they came highly recommended. If I ever need to sell another used vehicle, I wouldn't hesitate to work with Robert and the CarStub team again.

So quick! fast and easy. In search of getting the best…read moreoffer on my car and came across Car Stub by Inspector Adrian Flores. He was very professional and we countered the offer- after making a call it was a success! Thank you Adrian our family appreciates you and will be in contact for our future car needs. He explained they also take Leased and financed cars. Thank you Carstub. By the way, the come to you! And pick up next Day. We are located in San Bernardino, CA

Jonathan from AutoXit was extremely pleasant to work with from start to finish of selling my car…read more It's my first time doing anything like this as I've always traded in or sold my cars directly at a dealership, so obviously thoughts of legitimacy arose. The TLDR: this is legit and the process was better/faster than going through a dealer. Highly recommend! I'm located in NorCal but Jon made it happen by booking a flight basically the next day upon the sale agreement. Communicated with me through the entire process which was comforting to know that this was real and that I could trust him. Unlike going through a dealership, this process was made extremely easy and almost effortless. Explained all the docs I was signing, allowed an opportunity for me to retain copies of the docs, and made the whole transaction super smooth. Check was already made out to me and given to me during the transaction. Jon is a super chill guy and easy to talk to, but make no mistake he gets the job done and makes you feel confident in your decision to work with him. I'd highly recommend AutoXit to anyone who's on the fence of giving them a try - GIVE THEM A SHOT!! Thanks Jon!!

We sold a vehicle to these folks. They sold it to someone, but left it in our name. Now someone is…read moredriving around getting tickets in our name. Be Careful of these people !!!!

Thank you so much to everyone who helped me buy my first car! Shout out to Irvine and Val they were…read moreso helpful and patient with me. Val was so nice and really patient when I was checking out different cars that were under a considerable budget for me. I finally found the car that is just right for me.

I had a great experience the customer service was amazing. I loved how Magic treated me and my…read morefamily since they also shop here for their cars . They had a great selection but I loved the option I took him lol. A shout out to CarFam

I needed to sell my car and didn't want to deal with a low dealer trade-in, so I got multiple…read moreonline quotes. CarMax offered $11,500, another company offered $13,000, and Kelley Blue Book estimated $12,226--which also resulted in my info being blasted to tons of buyers. One of those texts came from Jay at Car Trackers, and thank goodness it did. I was at my son's jiu-jitsu class when he contacted me, and I stepped outside expecting another lowball offer. Instead, we talked for almost 30 minutes, connected instantly, and he told me confidently that he could beat everyone's offer. I sent him photos the next day, and within 45 minutes he called back saying he could get me exactly what I wanted. I researched the company (they even have a TikTok!) and was impressed, so we moved forward. I met Jay at their Anaheim office, filled out one DMV form, and within 15 minutes, the money was in my account. Smoothest transaction ever. No stress, no games, no back-and-forth. Jay's customer service was outstanding. He understood that I needed to sell my car quickly so I could head straight to the dealership to pick up our new one, and he made it happen without any hassle. If you're in Southern California and need to sell your car, I highly recommend Car Trackers--especially Jay in the Anaheim office. I wish I had found these guys years ago.

I contacted Car Trackers to sell my car. We agreed on a price. Then, I didn't hear from them. I…read morecalled and texted them for an update. I was told that I would be contacted by their staff the next Monday or so for pick up and payment. By Wednesday, there was no contact. I sent text and left phone messages trying to to establish contact. Finally, a week later, I got a message that they couldn't find anyone to pick up my car. I requested that we cancel the contract for non performance. They agreed and the contract was canceled. I won't be utilizing their services in the future.

This was GREAT!! I sold my GMC Acadia to them. I was skeptical that this wasn't a legit company,…read morepartially because I had never heard of this business model of selling your car, and partially because of the name (it just didn't sound serious.) But I researched it and decided to go for it. It turned out to be the perfect happy medium between doing a dealership trade in (most convenient but least amount of money for your car) and selling my car privately (huge hassle but most amount of money for your car). I made an appointment and went to the Woodland Hills location. The whole thing took about an hour. They did an inspection, posted my car on their portal, and ran an online auction for 10 minutes where we watched a TV screen as about 50 dealers looked at my car. I got about 12 offers I think (10 is average) and I accepted the highest one. You don't have to; you could walk away if you wanted. But that offer was considerably higher than if I had sold my car to the dealership as a trade in. Maybe not as high as a private sale would have been because they are a middle man, but WAY less hassle. An hour versus weeks of fielding emails or phone calls, letting people test drive it only to be ghosted ... no thank you. They wrote me a check right there and I left my car. I had a friend pick me up. It was SO easy. I will definitely do this option again next time. I wish I could remember the name of the woman who handled everything; she was great!! Shout out to her and apologies for forgetting her name!

I brought my car in and actually got LESS than the Kelly Blue Book GUARANTEED OFFER by $350 and it…read moretook them Two hours to get in and out even though I made an appointment a week earlier. I would only go there ia your car is damaged and dealers won't get you sa fair price. I Willa Los note that I had running boards installed by a certified Jeep Dealership and they apparently reduced the value of the value of the car, because of the addition.

I recently completed what was one of the best experiences in my over 40 years of buying vehicles…read morefor myself and others. I'm "that person" who helps family and friends find and make their vehicle purchases. From first contact on the phone with Highgrove Autos, until just a few days later with me starting the engine of my gorgeous newly acquired Range Rover and driving off, my entire time spent at this dealership was a pleasure. I wholeheartedly recommend Highgrove Autos!!! Thank you to everyone who made this a wonderful experience.

Recently, one of our employees vehicles had given out. After doing a tremendous amount of research…read moreon the purchase of a used truck, Highgrove Autos was most competitive and had the best reviews. I found their vehicles to be very clean and, most importantly, checked out mechanically. We also had our mechanic test drive, and he agreed that the vehicle was solid and a good value for the price. During the purchase, Jimmy went through all of the documents, explaining each and every one and how it applied to state laws. He was very informative and thorough in his preparation of paperwork. We highly recommend Highgrove Autos, especially Jimmy.

Great customer service and beautifully exotic selection of cars that are most desirable to those…read morewith faster and luxurious taste in mind. But all around good variety for all inquiries! Highly recommended!!

I bought a car with them had it less than two months I was paying my they brought it back,…read morestole and more stuff out my car before I my stuff did not give me my money back I put $4000 down $4500 down. I get a new car. I didn't get my money back. It was all fraud. I'm still having a case open against them.

If you hate to deal with the dealership Creative Auto Broker is the first place I would contact…read more Patrick has helped my family purchase our last 4 vehicles. His experience and knowledge on makes, models and the finance process makes purchasing so seamless. This last purchase from start to finish was the best and we love our new car. All I had to do was fill out the finance documents and send him specs on what I wanted. He even had the dealership pick up my old vehicle and drop off the new one at my home. I think the hardest was picking out what I wanted. I will continue to use Creative Auto Broker for all our future purchases.

I was looking for a great deal on a Lexus and I just couldn't find the price I was willing to pay…read more A friend of mine told me about Patrick. I gave him a call and he was very professional and attentive to exactly what I was looking for. He went to work immediately. He reached out routinely providing updates. He called one day and said he found my car. The process was positive, thorough, quick and easy. I will continue to use Creative Auto Brokers for all car purchases. Thank for all you do.