The sales person is very nice and friendly. It is a wonderful selling experience with Carvana, even this is my first time to sell a car with Carvana. I am so surprised that and super convenient! Highly recommend! read more

Great Experience Selling My Car to Carvana I want to give a big thank you to Carvana for making the process of selling my car so easy and stress-free. Carvana offered me about $3,000 more than CarMax and other competitors, which was a huge difference. The estimate process was also much easier. With CarMax, I felt like they were just lowballing the value of my car. With Carvana, everything was straightforward. You simply enter your car information on the website, get your offer, and once you're happy with the price, you upload a few documents and schedule either a pickup or a drop-off at a nearby Carvana location. At first, I was a little worried that Carvana would be very strict during the inspection. But I was pleasantly surprised. The entire inspection took less than 10 minutes! After the inspection, the employee came back into the office and printed out the DMV paperwork. I just scanned the QR code and filled out the information needed to release the title. The whole process was simple, fast, and much easier than I expected. And most importantly, Carvana gave me a much better offer than the competition. Highly recommend Carvana if you're thinking about selling your car! read more

Carvana Ontario - Office - Car Dealers Near Me - Ontario, California

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The staff member I dealt with this afternoon had an absolutely terrible attitude. I haven't been this angry in a year or two. I had an appointment scheduled for 4:00 PM, and I arrived right on time. However, when I got there, the lobby was completely empty. After waiting for a while, an employee finally came out and told me that the person responsible for my appointment was dealing with something else and would be there shortly. I waited for about 20 minutes before a woman finally showed up. She did not seem happy to see me at all. It felt as though my appointment had disrupted whatever plans she had for the afternoon. She asked for my information in a very aggressive, almost interrogative manner, and her attitude was extremely rude. It honestly felt like she was looking for someone to take out her frustration on, and unfortunately, that person ended up being me. She then tried to cancel my appointment over what seemed like a completely arbitrary excuse, and she refused to give me her name. I hope you can identify which employee this was and have her spend a week working in the CarMax lobby to learn how to properly treat customers before returning to her position. Otherwise, an employee with this kind of attitude is going to cost your company a significant number of customers. read more

Carvana Ontario - Car Dealers Near Me - Ontario, California

Fast and easy process Delivery was on point Help me with all the step by step of what to do read more

Sold a car to Carvana for second time - easy straight forward process with no unexpected surprises - fair price - Yes you can get more selling private, but this expedited process is easy to plan around when buying a new car providing transparent pricing with value more than a dealer would have given on trading in. read more

I was very excited to purchase my Mercedes-Benz E350 from Carvana, but unfortunately my experience was disappointing. After taking delivery, I discovered that the windshield had **two repaired cracks**. In my experience, the temporary registration was placed over part of the windshield in a way that made the damage much less noticeable at delivery. I also do not believe the online listing photos adequately disclosed the condition of the windshield. The listing referenced only "minor pitting," which I believe is very different from two repaired windshield cracks. When I contacted Carvana, I was told that because the cracks were not on the driver's side of the windshield, they would not repair or replace it. I found that response unacceptable, especially for a vehicle that cost nearly **$20,000**. A repaired cracked windshield can affect the vehicle's value and may require a costly replacement in the future. I expected greater transparency and better customer service from a company that promotes a hassle-free car-buying experience. Thankfully, Carvana's return policy gives me the option to return the vehicle, and I intend to do so. I hope Carvana improves its inspection and disclosure process so future customers receive complete and accurate information about a vehicle's condition before making such a significant purchase. read more

I'm the last person you want a rating from. 12 days after I purchased my truck, the engine shut down and I was left stranded 30 miles from home. Since that day, 9/2/26 . I have been to your approved mechanic, only to be told that there are 17 major engine codes and they could not help me and also told me that 1800 miles ago, those codes were erased! Silverrock now wants me to take it to a Chevy dealership for further diagnostics. Meanwhile, I am without transportation and looking at a potential Lemon!! read more

Our experience with every aspect of selling our automobile to Carvana Ontario was exceptional! From the quick and easy to navigate online process, to the communication, staff and delivery aspects, it was unbelievably painless, quick and easy! Thanks Carvana for a most satisfying experience!! read more

the best way to sell a car in my view. filled some forms online about the car and they came on the time I set up. The person that came to pick up the car was communicatI've and friendly .. it was the best decision to go to CARVANA to sell a car. read more

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The driver was respectful and knowledgeable. This experience made me feel really special. My grandchildren enjoyed the experience as well. Thank you Carvana! read more

This is my first time selling my car here. There was very little interaction as most work are done online. It was actually super easy, a child can do it. But they're not of legal age. It starts with Carvana's website to sell or buy a car. Go through the questionnaires and steps. Towards the end, they break down what you need to upload to Carvana. Once it's all done and submitted, you can either have them pick up your vehicle or go there in person. Since I live so close to Carvana, I drove my car there for drop off. Keep in mind that once you go through their website and completed the paperwork, you can still keep driving your car even though you've already submitted your mileage. At the actual Carvana location, there is a sales associate who finalizes your transaction. He/she will give your car a look over and make sure everything is in order. The they hand you a check, boom, you're done!!! My car was paid off by Carvana in a little over a week. Zero balance. Overall, super quick, super easy. And this is from someone that has never sold a vehicle before! I got more money from Carvana than Car Max and various Toyota dealerships. Nice! Inside, is like a high tech machine inspired by the Japanese. The rotating platforms is amazing to watch. You can stick around and watch if you like. It's neat. All the cars you see inside the glass tower are all sold already. They're just protected from the elements for the buyers so they're not sitting outside collecting dust and getting dirty. Will I go there again to sell future vehicles? Yes. And I've already made a couple of referrals already. Will I buy a car from them? Most likely not. I prefer new cars. Always. read more

Carvana Ontario - Vehicles that are sold. - Car Dealers Near Me - Ontario, California

Poor customer service with a take it or leave it attitude from employees. Vehicle advertised and sold online with pictures of accessories that are no longer on the car when picked up. This particular accessory was a rack on top of the vehicle so missing changed the look. Guessing employees probably take the items considering they are 500 plus for separate purchase. Last vehicle I purchase from this particular location. read more

Retired Law Enforcemen. I was skeptical. This transact was seamless. Highly impressed. I would do it again for sure. read more

Super easy sale, the process was quick painless and they beat all other offers! best part is they came and picked uo my truck too! didn't even have to leave my house. read more

My initial offer was 31,800. I noticed there were some additional vehicle options wernt selected such as xm radio, things like that. After adding these options my offer went down $600 to $31,200. How could additional options lower the offer if the car. I called and they said sorry, nothing they could do. Otherwise the process was smooth and easy. read more

Simple and easy to use. Support staff was responsive & very helpful. The car was owned by my 98-year-old mother who lives in a senior living center, so we opted for a pick-up. I live about 3 hours away from my mom, so I stayed on the phone during the entire pick-up process. The driver was punctual and very helpful. He was very nice & accommodating to my mom despite her mobility issues and hearing problems. I initially started the process with CarMax but I got frustrated with their process and especially their support staff, so I decided to give Carvana a try. Carvana's price was slightly better but the difference in service was like "night & day." I'm really glad I made the change! read more

This was a great experience and so pain less,I even returned to the truck I originally purchased because it didn't quit fit my family's life, I it was easy and got my new truck 2 day later.. I would definitely buy another vehicle from them read more

No hassle transaction. Tow truck driver was professional. Highly recommend. Payment was extremely fast only 24 hours until it posted to my bank account. read more

Carvana Ontario - Car Dealers Near Me - Ontario, California

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Found vehicle I wanted, completed everything online- including a trade in. Selected delivery date and all on time. Delivery driver was great and vehicle looked good- that is until the next day in the light. The underbelly of the vehicle was caked in mud. No big deal, I will contact Carvana and they will make it right- nope. They said sorry and offered me $100 toward a detail- that will take about three weeks to receive OR I could just return the vehicle. Now if this was at a standard dealer they would have made it right. They tripped over $100 to never have a return customer read more

Carvana Ontario - Underbelly of vehicle received. Full of mud. - Car Dealers Near Me - Ontario, California

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Chose Carvana If you want no dealership wasted time bs experience. Shopping online, approval process and payment options at your preference. Car pick up at vending machine in 15 minutes in and out. Best experience ever. read more

Carvana Ontario - Porsche 718 - Car Dealers Near Me - Ontario, California

wow very easy to sell your vehicle. They had a check ready for me and it took 20 minutes for the paperwork start to finish. Went on line to start the process. Great staff read more

Carvana provided an offer $800 more than CarMax and picked the car up the same day. The process was unbelievably easy.

Man! Absolutely outstanding customer service today! First time buying from Carvana and it was not only easy, no cheap sales pitches, just simple good prices. We arrived early for our appointment and the staff was super friendly and helpful while we waited. Hamilton assisted us with the pick up and was very polite! I really appreciate it! Seriously thank you guys and Hamiltons Manager. She was also so kind! We will definitely be back for the next Tesla! read more

Great experience with Carvana selling my car. Quick to get an offer on selling my Lexus 2019. Carvana offered best price out of three I checked. Just signed the paperwork online and the pickup arrived to check out and collect my car. Very smooth and the funds arrived Ed in my bank account the next day. Highly recommend. Great and easy service. read more

Professional, effective and friendly! I think I will 100% recommend the Carvana! I love the platform and the people work there! read more

Carvana Ontario - Car Dealers Near Me - Ontario, California

Paid 30,000 cash for a truck and they want to give me only $100 for a missing jack. A safety feature for the truck. If I have a flat on the side of the road I would have no way to fix it. The jack is $300 brand new and $200 on sale. I just gave you all my money. Sad they can do customers like this. read more

Smooth transaction, delivery of myt new vehicle was awesome. Look forward to future interactions.

I still can't believe how easy and professional the sale of my vehicle was to Carvana. Everything handled online, no surprises or last minute changes. The price they offered me was the Blue Book value for the truck. In my experience negotiating with a dealer on your trade in value results in an offer far lower than Blue Book. They picked up my vehicle exactly when I scheduled it. Did a quick inspection and handed me my check. The whole process took about 30 minutes. I can't recommend Carvana enough! read more

Great and easy experience. The lady that helped us and picked up the vehicle was super nice as well. ​

They took the down payment from my bank account before telling me I didn't qualify for the car I wanted. Now I have to wait 10-15 days before I get my 3600 dollars refunded. This is some shady business behavior! I highly recommend for anyone looking to purchase a car, look elsewhere before using Carvana. read more

Carvana Ontario - Proof they took the money - Car Dealers Near Me - Ontario, California

Detailing never done, and advertised "installed options" missing. This was my first experience with Carvana, and it was a big disappointment. Although it took over one month for me to be able to take possession of the car after I committed to buy it and although I was told during that time that it was going through the intensive 150 point inspection and full detailing, much of that was untrue -- in fact, the car appears to have had no inspection and no detailing. -- when I arrived at the Ontario, California pickup location, the employee told me that it had "just been detailed" there, which didn't match what I had been told previously. At the pickup location, I noticed that: -- there were (removable) stains on the seats; -- there was sand under the front and rear seats; -- almost all the switches and buttons had dirty fingerprints all over them; -- the jack and all tools were missing; in their place was an old baseball -- the original floor mats were not in place and non-fitting very cheap ones were there instead, including a loose and dangerous one on the driver's floor -- upon arrival at home, I noticed that there was an old vape pen stuck with tar residue to the side of one of the rear storage shelves; there was dust all over the engine and some leaves; there were more stains on the seats and some sticky stain on the driver's seat, and there was a "popping sound" every time the rear passenger side door is opened. (Thankfully, the popping sound was fixed by tightening a bolt inside the door) KIA did an inspection and reported that the battery is weak and should be replaced ($ 430 including tax plus $ 113 labor) parts that were missing: - OEM Kia front passenger floor mat - Jack and tools - Cargo net - Cargo cover When I asked Carvana about the missing jack and tools, they argued that they were "removable accessories", which is absolutely crazy. The jack is necessary for basic roadside safety, and the tools are required to lower the spare tire... How could that miss their 150-point inspection and "road ready" inspection? Carvana offered $300 to address all identified issues and missing parts. Based on this offer, and because we had already completed a Kia dealer inspection and replaced the cabin air filter at our own expense, we reluctantly chose to keep the vehicle. read more

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From start to finish the process was clear, upfront, accurate and very quick. The price quoted online was accurate to the penny as to the amount received for my vehicle. I researched other competitors, but Carvana was hands down the best offering $1400.00 more than the others. The technician that arrived to my home was professional and explained the paperwork process answering all my questions. All and all the transaction was done in 20 minutes. I would definitely consider Carvana for your vehicle selling or buying needs. read more

Website lies! Says you can get the car within a few days. Total lie. I paid for the car in total the moment I clicked on it and they still took a week and two days to let me have the car. read more

I recently bought my second vehicle from Carvana. First time...fast, easy, great experience. Second time...terrible. I bought the car, had it shipped and had an appointment to pickup on a Sunday at 730am, even got a confirmation CALL the evening prior. However, at 1:30am and again at 4:30am I received emails (no call, no text) stating that my appointment is rescheduled (no explanation). Thankfully I happened to look at my email before I headed over to the pickup location. So I called customer service and they were virtually no help and have no answers for me other than "I'm not sure," "We don't know why, this is corporate and that is on their end," "It shows there was a problem with registration (no further explanation)," & "I'm sorry for the inconvenience." Needless to say, this is a very stressful situation due to the last minute, vague, and brief rescheduling. I was supposed to trade in my current vehicle, so when I received the confirmation, I ended my policy for the pickup day. When I explained this, there was little to no concern. All in all, I am in a situation where I now have insurance on a car I don't have, and no insurance on a car that I have to drive for another week. On top of this, I was charged a non-refundable shipping fee on the vehicle, for what, I'm not sure, and it is expensive as I could have shipped it much cheaper on my own, but that's not an option. I am EXTREMELY disappointed this time around for the severe lack of proper communication and overall customer care. read more

Overall I am satisfied with my Carvana experience. But that's not to say there weren't some problems. First the good experiences. The Carvana website is very useful for shopping for a specific make model of the car you are looking for. The website is user friendly and easily explored. When I found the car I wanted to purchase, it was fairly easy to complete and verify the purchase went through. The first obstacle i encountered was my delivery date, I was pushed out due to "final repair" needed. I was ok with that seeing that a repair was being made. Then the date got pushed out again, this still didn't bother me to much. Then the date was moved up. Then there was some uncertainty and confusion with conflicting information from Carvana, but the delivery was finally made. I was very satisfied with the car i purchased appeared to be in. (2016 Camaro) All though there was an upholstery issue on the driver seat that was not noted on the website. Other than that the car was in good shape, and clean. I later had it detailed and it looked very nice. My wife and I used the car for a weekend trip and drove about 400 miles and the car drove really nice with no problems. A week later I drove to a function about 40 miles away and noticed a noise when I used the brakes. I took the car to my mechanic and discovered that the driver side brake pad and rotor needed to be replaced. The other rotors were checked and although worn were in working condition, I decided to have all four replaced. I addition to the rotors being replaced, the front two wheel hubs and bearing assembly had to be replaced. As of now the car is working properly. Again overall I am satisfied with the service Carvana provides, making the shopping experience more convenient and less stressful. I also realize that buying a used car from anyone includes certain risks, that was factored into my car buying decision. Even with Caravans claim of 150 checkpoints of car maintenance, some issues can be missed. If I were to be in the market for a used car in the future, I would still consider using Carvana. read more

Carvana Ontario - Camaro - Car Dealers Near Me - Ontario, California

Awesome selling experience from start to finish! Made it so darn easy to sell a used car, no hassle with negotiating price, and on-the-spot payment at pickup! Thanks again for giving me more in $ than I could've gotten otherwise and no headaches. read more

The entire process was so smooth and they delivered as promised. Theresa who picked the car up was awesome. Efficient and friendly.

Well, I wanna make sure that you as a viewer know that my interaction with Carvana Ontario was no problem at all. My issue is with Carvana online and the fact that they did not show up for two scheduled pick ups of my vehicle and that caused a tremendous amount of problems because you have to have a reservation with them. The first one I received no information the second one they called me two hours before they were supposed to arrive and told me they would not be arriving and wanted to reschedule for a week later. That did not work obviously and I was paying $40 to them for them to come to my house. So in order to make my business trip, I had to scramble and drive down to Westminster California to drop off my car, and I believe I'm out $40 for having to do that. I just thought this was bad business practice. If you make up an appointment with somebody, you keep the appointment! I will tell you that my interaction with the employees in the Westminster office was excellent! The gentleman who helped me was knowledgeable, kind fast and the process was awesome. So all in all I really like Carvana, but I don't like making an appointment with somebody and then having it canceled and being charged for it. read more

Carvana Ontario - My dog looking very confused that my appointment was canceled twice! - Car Dealers Near Me - Ontario, California

This was my son's first time purchasing with Carvana. This is freaky the best way to purchase a car: no haggling and no pressure! We arrived thirty minutes early-my son was too excited to wait any longer. Trey gave us a friendly greeting with a great smile! Trey was a great employee to pose for pictures with us!! The paper work was a smooth process and the delivery of the car was great. read more

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