Patra at Resorts Services made our experience at Resorts World Conrad amazing. Her empathy,…read morecommunication and problem solving allowed us to enjoy an additional day with ease. With regards to the room, Conrad, this is second time I am staying with you in less than a year and the room has declined.

Really can't understand these bad reviews. Its like social media and reviews have an agenda against…read morethis property. Its clearly one of the best properties on the strip. Yes, its further down from the chaotic center, but is that a bad thing? For this traveler thats sick of crowds, its a blessing. You can literally walk to Bagelmania, and that famous Mex al pastor taco place, Fountainebleu is right across, wonderful walking areas with an attached mall (ok the stores are whack as fuck but hopefully will be better), their street food court is so innovative and cool, always find some good things to eat here (the fried chicken was my fave, and somewhere had this hong-kong stlye pan wok'd noodles it was very good too.) Never crowded. Great colors and casino layout. The pool is very nice and easily in my top 5 in Las Vegas. The rooms are very modern and clean. Great bar called the Gatsby. Nice Mex Restaurant right when mall area starts near the back of the casino past the Gatsby bar, and a by-the-slice pizza place thats also very good. Wally's restaurant is somewhere I hope to try one day. LOTS of food options, even a buffet type, and an Eggslut-typa breakfast place, forgot the name. Great looking sportsbook and the western-like sportsbar next to it upon entrance both on the left. Theres also a steakhouse in a very bizarre location upper level and waaay to the left, isolated. Lots of places want to try in the future. If anything, it is a massive place when you venture out into the mall part (the convention and private event areas walk and walk and walk, too much empty room here, thats really the only flaw.) I have my top 5 places to stay in Las Vegas: 1) Durango, (this will never change) 2) Fountainebleu 3) Resorts World (a very close 3rd to FB) 4)Wynn (if you can afford without cramming 8 people in one room) 5) Aria If you want a shit show, stay at MGM, Bellagio, Caesars Paris, Flamingo, Planet Hollywood etc.) If you want simplicity and luxury feel without the massive crowds, come here. Resort has Crockford, Hilton, and Conrad for the rich. A regular room at Hilton did us just fine and it was beautiful, lobby smells great.

Special thanks to Veronica U in VIP services. She was amazing to us. My husband and I are here to…read morecelebrate our wedding anniversary, second baby moon, and milestone birthdays. Veronica made sure our room was ready early, upgraded us, and gave us a very generous gift of money towards dinner . She was very kind and professional, and made us have a special experience. Matt and Janna

Linda in retail at the gift shop was amazing! very personal service, extremely helpful and so kind…read moreand friendly. can't wait to go back and visit her and make more purchases! Thank you for making shopping even more fun Linda, for this lady from Oregon!

This is the first time staying here and I am really pleased!…read more The staff at check in and valet are super friendly! The lobby is gorgeous. Lots of Raiders memorabilia. ( I'm a fan....so ) but wait!... the scent as you walk in, very slightly there, and I can't even name it, but it's PERFECT. We got a room facing the strip for the night lights, however the sunrise was the real show stopper. There are some really comfy chairs to sit right at the floor to ceiling window to take it all in ... or you can see it from the comfort of your bed. What was missing was a coffee maker and robes in the room. I like to have a cup when I wake up. We are not big gamblers, more people watchers, so we walked through the casino. I did not notice one cocktail waitress on the floor. Is this a new thing? A few ( and only a few) people had drinks. The bathroom is spacious and has all the things!!! I love a tub in a hotel and this tub is the perfect size and angle to lay your head back for the ultimate soak. There is a tv screen in the mirror for your morning news or music videos.... Or a window shade that can go up or down for privacy or to look directly through the room out to that view I mentioned. Ahhh. If you come, be sure to visit baby cakes ( they're in house sweets shop- conveniently located on your way to the elevators ) for gelato or ultimate baked deliciousness or coffee drinks omg it's dangerous.... Overall, a lovely hotel off the strip ( but close enough) at a great price. We will return!

I went to M for a concert and was greatly disappointed in the whole experience…read more I understand that M is not entirely responsible for every aspect of the concert experience but there are a few things worth mentioning. I'll start with the parking and the way traffic was directed. For this specific concert it was very confusing, and the lack of signage did not help. Getting out of the parking garage was the most difficult and it took about 30 minutes. Also, when the concert was announced online, there was no mention that it would be held at the pool. So this concert was held by the pool in 107° weather and it was not fun at all. I could be wrong about this, but the band only played 1 hour 20 minutes and I think it's because it was so darn hot. And I was not happy about this at all. If I was overheating being in the audience, I can't even imagine how much hotter it was up on stage with the lights, smoke, leather pants... lol. So in the future, if there is a concert held at the M I would make sure to research and make sure that it's not at the pool in summer. So basically, I paid $175 per ticket to go see a band at the pool totally not worth it especially since they only played less than two hours. For those who wanna know I saw Stone Temple Pilots and unfortunately it was not worth my time or money. After this experience, not only will I probably never go to the M resort to see a concert, but I also will never again go and see Stone Temple Pilots. If you're gonna pay almost $200 per ticket and spend three hours of your time preparing and driving there you gotta at least give me two hours of your time for it to be worth what you're charging. The other thing I want to mention is the security guards and customer service staff weren't very efficient in crowd control. People were just gathering right in front of us who paid $175 for their tickets and it took about 30 minutes to get all these clowns out of the way so the rest of us could enjoy the concert. In my personal opinion this might've been one of the worst concerts I've ever been to and it really left a bad taste in my mouth concerning STP. Sadly I believe STP died the day the original front man died. RIP Scott Weiland. You are greatly missed.

We had a fantastic stay !…read more We checked in on Friday and the check in line was almost out the door ! It went by fast (less than 30 min) but as we were waiting in line they passed out mini bottles of water which was nice . Our room was a king bleau - perfect size room with separate shower and tub . The tub was a deep soaking tub . Our view wasn't the best but we didn't care . As a local they have a few deals !!! * free parking *20% off at certain restaurants * 250 slot play - $50 dining credit Let's just say we will be back

8/31/26- Things…read morehappen for a reason.. and I am so happy that it worked out-.. Took advantage of using a credit I had for the airlines.. Never really bother with reading all the emails, until I saw Fontainebleau .. Called and booked the room. First time actually staying here and so far it's hit all the marks.. Call me spoiled, but for the average room, it's very nice.. Best part: I have a big bathtub ! Love the 28th floor view..! Happy that the room was ready early too!

Great stay!! We got a room upgrade on a single Sunday night stay. Ended up with a room with a…read moreliving room and bar on the 53rd floor overlooking the pool and could see the buildings on the strip in the distance. Everything was really clean, and thoughtfully appointed. Our room had a moody whiskey bar vibe. Excellent location on Fremont street. Parking was half off due to staying... Very pleased and will definitely be back. Loved they open the pool until 11 and 21 and over is a nice touch!

This is the extremely tone deaf reply I received from the business after I reported about valet…read moretaking my car for a joy ride. Clearly, they do not value their clients and laugh in my face offering me the pleasure of bringing my vehicle back for more joyrides. Hello Crystal, Thank you for taking the time to share your recent experience with us. I sincerely apologize that your visit did not meet the level of service we strive to provide. We value every guest's feedback and appreciate the opportunity to learn from your experience. Our department will be conducting an internal investigation into your recent visit with us and will reach out to you once that investigation is complete. As a gesture of our appreciation and in hopes of welcoming you back to Circa Resort & Casino, I would like to offer you complimentary valet parking during your next visit to our establishment. Please feel free to contact me in advance or simply have a Valet Team Member reach out to me upon your arrival. Thank you again for bringing your concerns to our attention. We truly appreciate your patronage and look forward to the opportunity to provide you with a much better experience in the future. Sincerely, Andrew Eliazar Transportation - Manager

Playing to a packed house, the music group, "Starship" performed many of their familiar songs and…read moreone of their most popular, "Somebody to Love. Although, a little more seasoned in age and with over 40 years in the business they sounded great. Special shoutout to Mickey Thomas, lead singer, he sounded amazing. Should you have the opportunity to see them in concert, I recommend you do.

Overall, it's a cool casino with plenty of energy, but the constant smoke made it harder for me to…read morebreathe. The noise from machines and crowds is overwhelming too. I came for the dining rather than gambling based on friends' recommendations, but the food is a hard pass. That said, the staff here genuinely stand out. They're attentive, motivated, and clearly committed to making guests feel welcome. The Mermaid show is the real highlight. Watching a performer swim underwater in full mermaid gear without scuba equipment is genuinely impressive and unique. It's worth experiencing at least once, and kids especially will be captivated by it.​​​​​​​​​​​​​​​​

Durango just keeps getting better and better! The new parking structure right by the hotel and the…read moreexpanded high-limit area are awesome additions, and hearing that movie theaters, a bigger casino, and a concert hall are coming soon gets me so excited. ​Huge thanks to Jonny at the front desk for taking such great care of us during our late check-in around midnight. He was super welcoming, friendly, and informative. ​As someone who much prefers local casinos over the hustle of the Vegas Strip, Durango is top-tier. Do yourself a favor and check it out if you haven't yet..it only takes one visit!

Durango Casino & Resort has always been on my list of places to visit ever since they opened. Their…read morefood court is a shining example of how you attract patrons with high quality food from Prince Street Pizza, the ever so popular Oyster Bar, Hawaiian Food, Sushi and Noodles. Even their restaurants such Mijo and Summer House all look wonderfully executed. The casino as a whole is well designed from the decor to the layout as it just feels really new and refined. Put Durango Casino on your must visit list as the food court alone is packed with so many good dining options that it will be hard to choose.

I stayed at this resort a whole business week for a professional conference. I booked 2 months in…read moreadvance because I was selected to be a speaker/presenter at the conference. When I arrived, by rideshare, I was dropped off at the front entrance. It was super busy and there were a whole lot of cars. I walked into the lobby with my luggage and went to the registration counter. The person who checked me in was awesome. After receiving my room keys, I made myself up to my room. I had to walk through the casino, and there were a lot of people inside. It seemed like a very lively place to be. I got to my elevator area and it was great because they have guards verifying that only hotel guests are entering the room towers. They have a scanning machine where you scan your room key to verify that you are a valid guest. This made me feel very secure and happy about where the conference chose to host us. I had stayed at the Palazzo before and I was super impressed with that property in this resort. Let me tell you the Venetian was five or six star to me. This place is super luxurious and well appointed all throughout. My room was absolutely fabulous, very clean, smelled awesome, and I didn't itch at all during the whole week of staying in this room and sleeping in this bed. The marble floors of the bathroom were phenomenal. The shampoo, lotion and conditioner, plus body wash was amazing and smelled wonderful. I will happily stay here again and I signed up for their Venetian rewards before I came. Unfortunately, my $1700 stay did not make it onto my Venetian rewards account for some reason, I even paid 2 months in advance. I went to the Front Desk of Venetian rewards when I checked out and they were not able to help me to apply the $1700 stay to my Venetian rewards. This was super disappointing and so I should have taken a star off for that, but the stay experience was awesome. The pool complex is amazing as well as the conference center. Everything at this resort is fantastic and I highly recommend going to the: Grand Canal shops to peruse, enjoying the gondola rides, the wonderful shops, being able to go to the Wynn property, and the Palazzo property, from this location, was all awesome. Venetian is my new LAS VEGAS GO-TO Resort!

Visited for the first time in June. Loved our room and all the fabulous food options…read more Absolutely loathed the fact that the indoor walkway to the Sphere was closed. The only reason we even booked the hotel was because we knew it would be 110 degrees outside in the middle of the day and we didn't want to subject ourselves to that horrific walk to the Sphere. When I asked why it was closed and if there was a shuttle instead, I got no clear explanation and was categorically told we could use a rideshare service (at our own cost). Disappointing customer service.

1 of 2 reviews. Note…read moreto self - Come for the beer, skip the food. Quality/Quantity - Ellis Island Brewery has been on my list to visit for years... Out of all the restaurants here, this one is my favorite. And I finally got to visit 1.5 years ago and fulfilled my promise of bringing my buddy here today. Today we got the following during Happy hour: My usual Amber. My buddy's usual IPA. And too many glasses of Double IPA... Onion Rings - Good, but not much quantity. Fried Pickles - Good, and with generous quantities. I did not finish. Lots of breading for both dishes. Brunch is also available. See their website. Atmosphere - Love the huge indoor/outdoor space, see pictures. But both my buddy and I said AC would be nice. My last visit in January '25 was NOT this hot. Plenty of bar, table seating. TVs for entertainment and of course, for sports. Gaming available, but not today. Well I am sure they have gaming if you sat at the bar which we did but still did not play. I love the modern restrooms and the outside sinks, see pictures. Events, Mega Mondays, Trivia Tuesdays, Wine Wednesdays, watch parties, games, live music, extended HH, etc.; see their website. Two stories. 350 capacity. Lots of regulars here, where everyone seems to know everyone. I like this atmosphere, and might make this a regular LV visit for my HH. But again, I really should skip the food... Service - Jo and the new guy were both 5 stars; friendly and efficient. Price - $37 + generous tip. Owner Comment - Congrats on your success since 2019. As mentioned from the previous review, I brought my buddy.

Ellis Island had been on my list for a while, so we went for date night. As we entered the casino,…read morea cocktail waitress offered us drinks at the door -- a nice touch. The cocktail was tasty. Inside the restaurant the server greeted us warmly and was very friendly. Large fans keep the dining area cool, and there's a TV visible. I thought there might be outdoor seating, but I didn't see any; the upstairs area was closed for a private event. Our server was excellent and very attentive. We ordered chicken wings and green beans, but the side dish took a long time to arrive. When the food did come, everything was hot and fresh. The chicken wings were especially good -- I recommend the plain, well-done wings; they were spot on. The green beans, however, were disappointing. They arrived later, were soft rather than crisp, and tasted underseasoned -- maybe a little more salt would help. Overall, the place is decent. I would return, but I'm not in a hurry to go back.

The service was just OK. The room wasn't ready at 3:00 check-in, so we waited. Also told that the…read moreking bed that was on the reservation, the one that we booked, was not available. We optioned for the only rooms left 2 queen beds. Disappointing. When we finally got a room, after going back to the front desk, another person told us that the rooms WERE ready; however, there was still no king bed. He said he would comp our self-parking. (I rolled my eyes privately) (jump ahead......did NOT work when we drove out of parking to 40.00.). Restaurants were wonderful. All the services there were very good. LOUD. Really LOUD throughout the hotel. Food was wonderful, but yelling to speak to table guests. If you want to be in a nightclub for 24 hours, this is your place. But...at some point, maybe in the restaurants......lower the music a bit.

We've stayed at the Cosmo a handful of times. This is one of our favorite hotels. On our most…read morerecent trip, we decided to book a terrace one bedroom with a fountain view. We were checked in by Isa who was very friendly. We asked for a high floor, and he went above and beyond to call around and ask if we could get it. We arrived around 11PM, so we weren't expecting much availability, but Isa made it happen. One morning, I called the number for in room dining and I spoke with Rosa/Rosie. I placed an order for pancakes, cold brew, a fruit platter, a breakfast sandwich, and eggs benedict. I asked her if I hit the minimum yet, and she told me the minimum was $160 after the service fee and gratuity. However, she told me if I wasn't going to eat all the food, just order what I wanted and then pay the $10 upgrade fee. I was very grateful that she suggested this, and I asked her to assist me in removing some food from my order. She was very patient with me, and I can just really appreciate when I know I'm being a difficult customer and the person on the other end is giving me grace. She told me my order would be there no more than 50 mins and she was spot on. I also had the pleasure with running into two other hotel staff, I wish I got their names. One was cleaning the electronic craps at like 1:30am one morning, and the other man brought in our room service. Both were so extremely friendly, sweet, and kind. I'm very grateful for all their hard work that they do to make the hotel run efficiently. They both had a smile on their faces and you could tell were just genuine people. 10/10 for the hotel staff. In terms of the hotel room, I've had some funky experiences. One time my room just didn't have a trash can, so I had to call housekeeping to request one. Another time, our bathroom didn't have the hand lotion and we were scared we were going to get charged because they were going to think we took it. On our most recent trip, I did notice some dirt in the shower and in the bathroom that looked like it hadn't been cleaned. I get grossed out easily, so i just try not to look. I think with how many rooms they have to clean in such a short time span (and considering how messy some hotel guests are considering it's Vegas), the rooms aren't going to be pristine - that's just the reality. Overall - this hotel is centrally located, has some of the best hotel staff I've seen in a long time, and the views are unbeatable. The best part is, the rooms still come with a mini fridge, and I can put all my leftovers in it!