We bought a car, when we went to do the finance and they told us this bank with them do the…read moretraditional bi-weekly payment and when it was time for me to set it up, that was not the case. I call the dealership and they were not helpful. I didn't have any issue with the sales but finance person lie to us. Also we told them who we work for, didn't even bother to look the discount for us. After we sign the paper, we told them we have family work for GM, they will unwilling to redo the contract. So we lost out at least $1200 out on it. The whole thing is very dishonest. The extended warranty was 2000 more then another dealership, I won't be surprise any else is too. I would not recommend them to anyone unless you want to get screw over. All they care about was sale, but not the customer. This would be the last car I would buy from them.

The worst experience ever!!!!! Could never get the paperwork correct!!! Still not right. Bought…read morea truck less than 12000 miles and has electrical issue and they refuse to take care of it!!! Other dealerships we have talked to said they are the worst to deal with to repair issues!!! Will never go back!!! Will let every person we know , know about this and to stay away from this company!!! When other dealerships stated to stay away from Shottenkirk in Waukee, we should've known better!

Wonderful and Seamless... I purchased from Willy/ MINI of…read moreDes Moines a Certified 2021 MINI Cooper GP, which I purchased out of state. They were very courteous on the tele and made the transaction simple and seamless... As for staffing 10 out of 10 - Service Mgr John L, Salesperson Ann P, and Charles Finance were great. They can handle the online e* Purchase quickly and also followed up - post delivery. Would I buy again from Willy -absolutely... Dee

WILLIS you have had my 2008 SRX for over a month ( May 4th). I was told by Logan, the service…read morerepresentative that the instrument lights on the dash was fixed -- but in the interim the technician damaged my dash and WILLIS would repair it once they get the part from a JUNK yard. I understand the numerous delays in shipment but it has now been over one month -- the last two calls I had from WILLIS were on May 27th and May 28th (Dan) which was repetitious and the other from the Cadillac Used Car Section wanting to know if I wanted to sell my SRX and the answer is NO! I love my SRX because it had been very dependable to get me to Iowa City University Hospital for the last few months for my cancer treatment. So Mr. Willis please hurry and fix my reliable Cadillac. Thank you.

Service like the "old days"! Porsche of Des Moines opened like a month ago. Gorgeous everything!…read more I am in Illinois and was looking for a new Cayman GTS 4.0. Closest one to me (and the only in the country spec'd like this) was 300 miles away at this new dealer. Called Kenneth Rice, the Brand Ambassador, and he told me I could have it for sticker, no ADM. There was no crap installed on the car that I was forced to buy which is the normal practice if you get something with no additional markup. He offered to ship it to me but I covered the nose in blue painters tape and drove it home. If I would've had time, I would've had his PPF guy cover the front end. His work looks top notch. Kenneth is a great guy that loves what he does. More importantly, he does everything that he promises, which is very unusual today. He sent me to see Carla Gillotti in finance. She's very nice and low pressure, again, unusual. It was such a great experience. I wanted to help them out, so I agreed to a couple years of prepaid maintenance, stuff that I was gonna pay for anyway at my local Porsche dealer. (I figured I saved at least 10k with the zero mark up) Overall, a fantastic experience, and I cannot recommend them higher. As an old guy, I have purchased approximately 50 cars over my lifetime and I can honestly say this was the best and smoothest transaction I have experienced.

From the owner: Discover the pinnacle of automotive excellence at Porsche Des Moines, Iowa's exclusive destination…read morefor luxury performance vehicles. Located in West Des Moines, our state-of-the-art Porsche Center offers a curated selection of new and pre-owned Porsche models, from the iconic 911 to the innovative, all-electric Taycan. Whether you're searching for exhilarating performance, timeless design, or everyday luxury, our team is committed to delivering a premium ownership experience with personalized service and expert Porsche care. Porsche Des Moines is where luxury meets performance.

Last car I'll buy here. Multiple items needed to be fixed (bald tires, etc.) for which I was…read morepartially reimbursed. Also, the male-dominated competitive culture seemed to dominate which boiled down to rudeness with a smile at times. Phone calls were not returned as I was told and an argumentative guy sold me my car. I should have walked out early on-that's on me. Overall, a bad experience.

Purchased a 2016 Infinity from Stephon at Enterprise on 100th St in Urbandale. I feel I received a…read morefair deal on both the purchased vehicle and my trade. The staff and Management couldn't have been nicer. I would recommend this store if you are looking for a low mile used vehicle. Keep checking their website, it's highly likely what your looking for will show up at some point.

I bought a 2023 Jeep grand Cherokee and I dislike it to the most , it isn't comfortable to sit or…read moredrive . I wish I would've kept my wrangler and since my ex talked me into it, there's no trading it in or getting rid of it because of having multiple surgeries in the last year and not working I can't and we are no longer together so I'm stuck with it

Disappointing Experience with Service and Communication I…read moredon't normally write reviews, but my experience was so bad that I feel like I should warn others. I took my 2016 Jeep Grand Cherokee to Stew Hansen's in Urbandale after a diagnostic for air suspension issues. They charged a $230 diagnostic fee, I was told that the diagnostic fee would apply toward repairs, but I later learned this was not the case. They quoted around $3,000 for a compressor replacement. Wanting to save money, I opted for an aftermarket compressor + valve block set (my responsibility for choosing non-OEM parts). A third-party shop installed the compressor but couldn't handle the valve block, so I brought the vehicle to Stew Hansen's for that portion. I left a message and waited 1-2 days for a callback. They agreed to install the valve block. I dropped it off after being told it would take an afternoon to install. Communication quickly became a major issue, multiple calls went to voicemail with delayed or no responses over several days. They eventually reported the aftermarket valve block wasn't communicating properly with the compressor. I asked for error codes, scanner details (to try and troubleshoot), and a quote for OEM parts, but follow-up was slow, a total of 3-4 days slow (After calling a total of 6 times including 1 to the service manager to have Jose give me a call back) After several days and more unreturned calls, they quoted an additional ~$800 for an OEM valve block. Frustrated by the poor communication, I decided to pick up the vehicle. I was charged $90 for the attempted valve block installation. Despite being told the vehicle would be ready, I waited over 1.5 hours for minimal notes on the invoice (1 sentence) -- and no error codes. They promised to text the codes later, but days passed without them. I had to take time off work again just to get the codes pulled in person because as it turns out their technician never printed/wrote them down. While I acknowledge my choice of aftermarket parts contributed to the complications (and they could have declined service upfront), the repeated lack of communication, unfulfilled promises on timelines and information, and overall service left me very disappointed. I expected better from a dealership, especially after the initial diagnostic fee. I strongly advise looking somewhere else if your vehicle needs servicing.

Where do I even start. If I buy another Subaru I will be…read moregoing to Omaha. Sales manager & loan manager would not let me leave with the car if I didn't sign for the perma plate and forever start, $700 each. Also good protection film for transport was still all the way around hood.

Genuinely one of the worst experiences I've ever had when it comes to sales. The misleading…read morecommunication is done to influence car sales by promising and encouraging customers to place a deposit and pressure to hold a vehicle only to do a bait-and-switch to order from factory. I was charged a $1000 deposit. What was told to me would be a 2 week process for a dealer trade became a 2 month process of a factory order which was never communicated. The intentional miscommunication and lack of customer service was so terrible that ended in seeking business elsewhere and filing a complaint with the DOT out of concern for how many others have been mislead. I would highly recommend looking elsewhere for honesty and have very little faith in the business practices of this dealer.

I have to start this by saying the local staff at the Carmax in Des Moines was great to work with,…read morethey tried. But Carmax financial in Carol Stream Illinois, was of no help at all. I'll try to make this brief. I went to Carmax to sell my 2020 LT1 Camaro but we ran into an issue. An individual bought the car from Carmax in 2021 they say he still owes $30k on it. He apparantly abandoned the vehicle at a repair shop and walked away from the repair shop bill and the loan. The repair shop went through the process to legally acquire the car and get it titled. They sold it to a dealership (who I spoke with), who sold it to the person I bought it from. Carmax Financial is telling me I have to go back to the repair shop (No clue what the shop is) and get them to figure it out, even though they went through the legal process in Tennessee to get the title. In a nutshell, some lowlife in Tennessee owes Carmax money and Carmax is making it my problem.

I was in search of a Toyota Highlander Platinum with low miles and found one at a CarMax in…read moreIllinois. After doing my own research on the vehicle, I paid $199 to have it shipped here. The vehicle arrived on time, and I was notified it was ready to test drive. My sales rep was Andrew Nyongi and I can't say enough great things about that young man. He was responsive, caring, thorough, and just a joy to do business with. We test drove the car and it was perfection! A few days later, we arrived to purchase it. The whole process took less than 30 minutes. Best car buying experience we have EVER had! Based on this interaction, I would not hesitate one bit to purchase another vehicle here. The car drives like a dream and we cannot wait to take it on a nice long road trip. I will try to update this review every so often to inform of any issues, or hopefully, no issues at all.

I live in Omaha but bought a 2024 Corvette from Karl over the phone. When I arrived from start to…read morefinish had a wonderful experience The Corvette was nicer than the pictures showed and had more options that only a true Corvette lover would have ordered. What I'm saying is I got a really good deal on a really great car! Thanks Dylan Sanders for selling me the Corvette!

We bought our new Chevrolet from Stuart iowa..we were told we could get our oil changed here in…read moreAnkeny...The people in the service department here were so rude and acted like they were doing me a favor changing the oil in my truck..yesterday, I drove clear over to karl Chevrolet in S tuart and got the same treatment...we will NOT be buying another Chevrolet.... The sales people we dealt with in both shops were awesome..it was the service department in both towns that were terrible.