Its been 10 years since I had work done at this dentist and I regret ever coming to this place as it changed my whole life. The extraction and bone graft work that was done never took. My jaw bone deteriorated and I have irreversible bone loss in my jaw resulting in complex bone loss and reconstruction surgery and gum grafting. This place should be shut down for malpractice! read more

Unfortunately I had a bad experience there today. Got there early and didn't get seen until an hour after my appointment time. Only got seen to take my x-rays and then was left alone in a room in the back and told someone would be with me shortly. 30min later, I'm looking around and only see 1 doctor, two people in dentist chairs, me in the small room, and a bunch of people in the waiting area outside. I asked someone how many people were in front of me. The lady said "two people...um or maybe just one". This just made me give up and I told her I wanted to reschedule. When she took me to the front to reschedule, I asked her if my insurance would still be charged. She looked and said yes, but just for the x-rays. I asked for a copy of the x-rays and was told it would be a $50 charge for these and then told it would be a $85 charge instead. Never in my adult life, have I had to pay to have my dental x-rays for my records. They are charging my insurance already, so why not just give me the x-rays? Why the need to make even more money out of us? She saw my frustration and said "as a courtesy" she can send them to another doctor's office without charge. Does that mean normally they charge for that too? At that point I just gave up and asked for their contact info and hope to get a more professional place that doesn't book SO many appointments for the same times and respect people's times more. Unfortunately, the other reviews saying that this place only cares about money are right. The doctor heard everything and did not have the decency to come help the poor front desk girl who had to just repeat their policy back to me a million times. 1. Don't charge people for something you are already billing insurance for. This is dishonest and puts people with lower resources and limited time in a very tough spot. 2. Don't book tens of appointments at the same time and have people waiting for long periods of time. If someone is waiting for a long time, BE COMMUNICATIVE and honest and let them know what is going on without them having to hunt someone down for answers. 3. Help out your front desk employees when in a tough conversation. Don't just sit there and watch it happen. read more

I got a referral from my child's pediatrician dentist. I was unsure about this office from the reviews. But it exceeded my expectations. I was able to go in with my daughter for the consultation since I had a question for the dentist. She showed me the X-rays and told me what needed to be worked on. We went back for her for the procedure. My daughter felt comfortable the first time in. The front office staff was kind and helpful. read more

Title: Friendly Staff, Clean Office, but Frustrating Billing Practices Review: I recently visited Rancho Dental Office, and as a 79-year-old who values honesty and transparency, I wanted to provide a balanced review of my experience. Pros: * The doctor and front office staff were friendly and welcoming. * The office itself is very clean and well-maintained. * The treatment I received was done well and professionally. Cons: 1. Communication Issues: The phone number listed for the office only allows for voicemails, making it impossible to speak to someone directly. This has forced me to go in person to ask any questions. 2. Lack of Transparency in Billing: My daughters and I requested an itemized treatment plan that shows the procedures, the cost to the patient, and the cost to insurance. We were told that they couldn't print one out and that we had to contact billing, which only allows for voicemail communication followed by a text message with an email address. Every other dental office I've been to can easily provide this information. 3. Unclear Billing Practices: I paid $20 for my initial exam and was later told verbally I hat my insurance would only cover $200. My caretaker was whiteness to this as well 4. I ended up paying over $1000, but I still do not have an itemized receipt. To best of my memory, My insurance told me they were billed for over $500, which included the exam maybe a limited exam as well (not sure if it's what I already paid for), an extraction, and possibly a cleaning. When my daughter questioned the doctor about this, the responses were unclear and contradictory. 5. Difficulty Accessing Records: When I requested a form to obtain my dental records, I was again directed to the same billing number that only accepts voicemails. My daughter expressed concern that they were denying us access to the records, but the office assured us they would provide them after calling billing. This process is unusually cumbersome and unlike anything my acquaintances in the dental field have experienced. Most offices have the appropriate paperwork on hand to request dental records and should be able to provide an itemized treatment plan easily. I truly wish it were easier to obtain my information because I genuinely like the doctor and the care I received. However, the way they manage customer service, particularly regarding billing and record access, is very disappointing. If these issues were addressed, it would significantly improve the patient experience at Rancho Dental Office Update: I just received an email with itemized information but I will send to my insurance to make sure it all adds up. They made this so difficult. read more

They are nice but they are all about MONEY. I stopped taking my son because every time I went there they wanted to pull his teeth because they said his new teeth were coming in. They pulled his two front teeth and his new teeth didn't come in until a year and half later. I have different insurance than my son and I went in for an appointment they made me wait almost 2 hours before they bought me to the back to tell me I can pay in cash because they don't accept my insurance- why would I pay in cash and I have GREAT insurance?? The male dentist insisted I let my son go in the room by himself and my son told me he was extremely uncomfortable with him. He told me that the dentist kept pushing my son's face so he would move right- my child is afraid of the dentist because of this sorry excuse for a dentist. If you go please stay in the room with your child read more

I'm sorry but this is one of the worst experiences I've had in my life.... Staff is very nice, DDS is nice BUT I came in for a cleaning and get a filling redone which is fine but then after that I'm assuming the "hygienist" just cleaned my teeth with prophy paste & applied fluoride after... she didn't use any instruments or cavitron to clean ANYTHING. I looked in the mirror afterwards and I still had plaque at the gum line. The DDS was pushing so hard for me to get a $400 mouthguard which I understand is helpful but idk what they're intentions are anymore.. other red flags were the fact that they didn't apply safety glasses while working on me. If you want real dental care don't come here I'm sure your dental won't improve much. (Former dental hygiene student) read more

Long time patient never had any issues I highly recommend. Staff is very helpful and the doctors seem like they know what they're doing

I'm glad I found this dentist. I needed emergency oral surgery and I needed a specialist to do it. They scheduled me for a consultation immediately and also scheduled my surgery immediately. I needed to use Denti-Cal and everywhere else wanted to make me wait weeks for even a consultation. I'm like seriously? I have a major infection in my tooth and jaw and you can't get me in for an appointment? But Rancho Dental Office did. With-in 5 day I had a consultation and my surgery. They could of done it sooner but I need to wait for someone who could take me and pick me up. Dr. Villarroel was great. Very caring and somehow actually made a really bad procedure a lot less worse than it could of been. I know because the same thing happened to me previously and that whole procedure was a nightmare. This one was a piece of cake. read more

Went in today for a 4::10p appointment, gave her my insurance card, at 4:30 asked was she still verifying my insurance she said yes, at 4:42p I got up and left, it's 2022 and I thought verification came through a call or some other protocol .. ridiculous I can't do business with businesses like this read more

Both Doctors always give you the best option for your teeth, so you can smile confidently! The Doctors are gentle and kind. The office staff and assistants are generous and caring as well. The office itself is clean and well managed. read more

Worst experience, wanted to charge me upfront for everything and said the insurance would refund me... Dr V, kept pushing me and made me feel uncomfortable. I walked out not coming back and I'll be calling my insurance to make sure they don't bill them for something they didn't do. I asked for a cleaning or to fill any cavities but Dr V wanted me to get a root canal on 3 tooth's before any cleaning to be done. He wanted $2400 upfront. His staff would than file and have the insurance reimburse me. Hmm.. no! I have a PPO, these are people that take advantage of you. I know what my insurance covers, and how this works. I felt judged, as he tried to intimidate me. Little does he know that I am knowledgeable in this area. He lost a customer that's for sure and any referrals. He is probably getting ready to retire and taking as much as he can. Pay attention to what they say and do. Do not feel pressured to do anything you don't want to or unsure of. read more

This dental office is fraudulent. They try to do work that doesn't need to be done. they want to charge you the highest price that they can and make it seem like you have no choice even though your insurance covers it. They did a filling on my son without using any painkillers or anything to numb his tooth. Insurance providers need to look into this dental office they are definitely doing illegal stuff. The Dentist there is absolutely horrible I will never come back to the dental office. This was the absolute worst experience at a dental office I've ever had. read more

If I could give a negative star I would! We brought our son in for a tooth extraction. They confirmed we had dental insurance but for some reason when they called it in they said we were not on active status yet. They said to go ahead and have the treatment done and pay for it upfront and come Monday morning they would send an electronic update to the insurance and we would get a refund from insurance. Come in yesterday for my husbands cleaning, and they said OH NO, WE DO NOT TAKE YOUR INSURANCE!!!! Then why when my son came in you did? You called it in and confirmed we were covered, but not active yet? Why do the procedure and charge us for it? Once we come in for a cleaning you no longer accept my insurance?! THIS IS A SCAM!!! read more

I just recently began going to this dentist, and let me tell you... I'm so happy I did! Dr. Laura & her staff are Amazing. They take great care of you and make sure you are as comfortable as possible during treatment. Definitely recommend and will be bringing my son in here soon! read more

Best Drs Ever very, clean office friendly staff Dr. C & Dr. V are always taking care of your teeth with the best dental material! Excellent service! read more

I went to this Dental Office in 2015. The experience was amazing, but the location was in Rialto.Fast forward to 2021 & I can't even get an appointment let alone someone to call me back. I called on a 6/22/21 Tuesday, waited for a return call. I called back on 6/24/21 Thursday. I left another message for the only person that can schedule appointments. I went in 6/25/21 Friday because I received no return call. The office staff is very matter of factly unsympathetic. I was experiencing extreme pain in a dental implant that the dentist have placed in my gums. After all of this I received a call while I was at work on 6/25/21 Friday about 4:30pm which I couldn't answer because I was at my job working. I returned Monday because the implant fell out my gums. I wanted to know what to do so I went in. I asked for a referral somewhere else & I was able to get the gum exrayed . I was told the scheduling person is busy in surgery with the Doctor & I can call back later around 5:30pm. I called back & all I received was the doctor will review your exray & she the coordinator or the doctor would contact me tomorrow. Well today is Tuesday 6/29/21 & nobody has contacted me. I'm not sure why I am running around trying to get this dental office to work with me. Clearly they are too busy or don't have enough staff . Do dental offices stand by there work ? Was it just routine to say " come back if you have any issues. If it wasn't for the fact that nobody wanna work on someone else's implant I wouldn't be bothered !!!!!!!!!!!!!! read more

*THEY JUST WANT YOUR MONEY. I had a cavity but I was having no pain & it was causing no discomfort. I came here (it was closer to home) with an appointment and they took around 45 mins to take me back. They immediately told me the tooth would need to be extracted and that I'd need a bone graft. They were charging me hundreds for work I was so sure I didn't need. On my way out, the woman in the front hands me two prescriptions and keeps repeating for me to come in the next day to apply for a payment plan. I had no idea what the prescriptions were for and the woman just told me to ask my pharmacist! I returned to my old dentist for a second opinion and they said I just needed a filling. They didn't even try to save my tooth. Refer to top* read more

I don't know about anyone else but for me not only do I need a dentist who has great customer service but also great prices and payment plans. It has been years since I've been to the dentist and honestly had no hope for my teeth (that's how bad my teeth were) but the staff just made me feel so safe and taken care of. Usually, most dentist judged me, I've heard staff laugh and make jokes and honestly made me feel so much worse about myself. But Dr. C off the bat made me feel so comfortable, and nurtured me like if I was family. I highly recommend this place. read more

Dentist really tries to push their expensive payment plans on you even after you say no. They keep calling me even after I told them that I no longer wanted any treatment from them. I told them to not call me in December and they are still calling! They asked my insurance for treatment approval even after I told them NO! The dentist just seems very money hungry and her dental assistant/hygienist are rude if you refuse to remove any facial piercings (even if you just got them done). Their office seems clean but it's not enough to overlook everything else. read more

Avoid this office! We had to file an appeal and will go to the dental board, to the BBB, and we are appealing a fraud charge. She went in April for her normal checkup. The insurance paid them. they made her return in May where she was told she needed to get work done. In June the insurance company told them that they needed to submit it correctly. In September they made her go to the office to speak to the doctor who told her that the insurance company was being difficult. They charged her for that visit as an oral exam. She made another appt in October where I was with her on the phone explaining to them the insurance process and that they had fraudulently charged her in September. In October's appt, they wanted to charge her for work they hadn't done and told her she can just get a refund from the insurance company. I told them that charging her for work that charging her for work that has not been done is illegal under their contract. The next time I tried to assist my mom, they said that I need authorization when they had already spoken to me before. When my mom went to the office to sign the authorization form, they gave her the authorization form that permits dental work done to a minor and the receptionist said they can just scratch over it. That's how sloppy they are. While on the call with them and my mom, I reminded them about fixing the September statement, the receptionist repeated that I needed to speak to the billing dept but their dept isn't in their office. When I asked her who sends the charges to the billing dept so that they know how to bill, she couldn't answer and just referred me to the billing dept. In one of the convos with my mom, she told me that the receptionist is the one that did the initial work estimate in May and probably billed for Sept but doesn't want to own up to her error. She honestly should be reprised or change occupation. AVOID THIS PLACE. Look at their other reviews. Same issues for a while. read more

I use to go here for years && stopped. As the years went by i feel as if they don't care for the patient as much and every aggressive and a lot of attitude! read more

I came here a few months ago because I had an appointment at 5:30 for a scheduled deep cleaning. I waited and waited for about an hour until they finally called me back to see the dentist, the dentist took a look and made note of the cavities that needed to be retouched and she basically tells me oh okay so make an appointment to come back to do the cleaning, we close at 630. I was seriously upset. After that they kept calling and calling and calling, every single day. I finally had to tell them to take me off their call list. read more

I love it here !!!!!! I brought my six year old here for a check up and not only did I like it but he did too. The Dr. Is very warm and friendly and the office staff is very helpful and welcoming. I won't go anywhere else. They are very quick to get you seen and they made my son feel safe. If your looking for a great place look no further. read more

I'm been going with Dr Villarreal for over 15 years They are great doctor and if I need anything they always open a appointment for me or my family . The staff are friendly and professional if I need to get any work done they always explain it to me and after the work is done they always give me the aftercare instructions. I'm very happy and I will never change to other Dentist. He ido con los doctores Villarreal por mas de 15 años y siempre han sido muy profesionales y con muy buenos precios . Siempre me explican si tengo que hacer algo en mis dientes y principalmente después de que tengo un trabajo hecho me mandan a la casa los las instrucciones para el cuidado . Los recomiendo 100% son unos doctores excelente. read more

The staff and Dr. C and Dr. V are such great doctors, I had amazing work done by dr. C I give them 4 stars :) thank you for your great services.!!!! Best dental office and very clean too :) read more

One of the best dentist that I've been to so far! They don't deserve a 5 star and they don't deserve a 3 star! I would've gone with a 3.5 but that doesn't exist so a 4 it has to be.... I recommend this place if you want a good dentist!! And they're all super nice and talkative, so I'm sure you'll love it just as much as I did!!! read more

Very clean office, state of the art xrays, took son here because his dentist his been going to is a hour away, this dentist is 5 min away, and the only one with opening for same day, dentist checked son wrote up referral to oral surgeon of her choice, gave a prescription for infection. Did my own research took son to another oral surgeon and conclusion Oral surgeon did not find it necessary to extract my sons wisdom teeth. I asked if they can use prior dentist xrays how ever no xrays were found, I left and am waiting for prior dentist to call Oral surgeon back and explain why her recommendation on tooth extractions was given, she put us thru so much stress finding oral surgeon we can trust, and stress on getting the $$ for this dental work that was not necessary. I will definitely not be coming here but will follow up as to why she wanted my son to have several wisdom teeth extracted, I now know why they have same day appts... read more

Honestly this dental office is one of the most updated and cleaner offices I have visited in a while. The doctors are honest and hard working to provide you the appropriate treatment you need. They greet you with enthusiasm and make you feel like you are their most important patient while you are in their care. The staff is always extremely helpful and friendly and always have a smile on their faces. Thank you Rancho Dental staff and doctors, it's always a pleasure visiting your office! read more

They were able to see me on such short notice. I called and had an apt within an hour. Great patient care, definitely going back to Dr. Laura read more

Thank you Dr. and staff for helping me last week with my toothache. I really appreciate your professional care and also listening to me. I felt comfortable with you all and now I feel much better. God bless you all. read more

My son is 2 yrs old! The first time I brought him was a year ago and I couldn't be more happier with the gentle care my son receives from both Drs Villarroel and the friendly staff he loves it here ! Love that the office is very clean and updated! They will work with your insurance and prices here are reasonable! Highly recommend this office! Finally found an office that my family and I are happy to come in. Thank you Mr and Mrs Villarroel. read more

This place is amazing!!! I came in and was helped by Josie who was very kind and helpful. I came in because I had a tooth ache and everyone at this office was sincerely caring. Dr. Laura Villarroel is extremely helpful I will never go anywhere else but here !!! read more

I had the WORST experience here! I came for a checkup, they took some X-ray's and told me I had major work to be done, which was fine. They told me I needed to have my back tooth removed and a bone transplant, cleaning, etc.. I asked how much that would cost me and they said about $10.000! since I was in pain and with a really bad infection I said fine. When I came for my second appointment which by the way was schedule for 9:30 A.M. it took them 45 min. to call me in., This was supposed to be just cleaning and check how my tooth was healing., The dentist quick checks me and tells me I have 9 cavities! I don't even have that many teeth in my mouth! I questioned why he didn't mentioned this before, he gave me this version that I frankly didn't believed. I just feel that when my insurance kicked in and approved a big amount of $$$$ they decided everything was WRONG with my teeth! so I walked out of that place and will NEVER be back! I strongly advise you NOT to go there. This people don't care about saving your teeth, they just see the DOLLAR sign on your forehead! SAD!!! VERY DISAPPOINTED patient! Raul read more