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    Ranchos Tres

    3.5 (8 reviews)
    Closed 12:00 pm - 9:00 PM

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    Webster's Bistro & Bar - Bread service

    Webster's Bistro & Bar

    4.3(264 reviews)
    0.1 mi
    $$

    Another great meal. Cannot say enough about the service and food. Highly recommend! We have never…read morehad a bad meal here. Cannot wait to go back again

    This review is being posted to alert other patrons about what they may be walking into at…read moreWebster's. If no one says anything, then other patrons may be left in the same disappointed state we were. It had been multiple years since we last dined at Webster's establishment (until our most recent visit). We are typically regular patrons at the Remington Tavern or Giancarlo's, however we wanted to change up the venue a bit on this occasion. My husband and I had some good friends visiting from out of state on holiday and we chose Webster's to treat them to what we were expecting would be a nice meal and a pleasant evening while they were in town. We ordered a few appetizers to start, which were sadly the best part of the entire meal. We then ordered 3 salads, each of which was a larger disappointment than the next. I think we were charged something around $16 or $17 for a "strawberry and beet salad". It arrived tableside with probably 5 lettuce leaves, 7 strawberry quarters, and some scattered pieces of cut up beets. Our guests who were in town from California even commented about how "measly the salad was in comparison to the nice robust salads that they were used to being served at restaurants in California". So embarrassed!!! I could have got under the table at this point. Let me just start out by saying I have never in my life seen a wedge salad served in the manner that we received at Webster's. The lettuce was grilled to the point that it was soggy - almost like blanched spinach!! Who fully cooks lettuce in a pan? Peculiar for sure! If you're striving to enhance the salad's presentation to achieve a unique aesthetic effect ....make sure the oil in your pan is extremely hot and only hold the romaine heart in the pan for a few seconds to give the lettuce a seared or charred appearance!!! Our salads were served with limp pickled red onion on top of them plopped on a square plate - plain. Nothing else. Dry. When we asked our waitress what was going on she expeditiously removed the salads from our table. Upon her return the salads were appearing as they should be and she commented that the chef "was new and he must have been overly eager to get our food out to us." When our main course came... it just got worse! The plates were ice cold, the vegetables and the potatoes on the plate were ice cold as well as if they had been sitting in the kitchen on some shelf in the corner for a half an hour before they were brought out to our table. The Salmon Wellington was warm, however the puff pastry that surrounded it was so incredibly thick underneath the salmon. I could've used a steak knife to cut through it! To add to the disappointment, the entire dish had zero flavor. No seasoning whatsoever it was completely bland. Dill? Shallots? Garlic? Salt? Pepper? It might've been nice had they diced & sautéed some shallots and mixed them in with the mushroom purée to give the dish enhanced flavor. Or they could've pan seared the salmon for a few seconds in some garlic infused oil - again to add flavor prior to wrapping and baking the puff pastry. One of our guests was so turned off by her salmon entrée she stopped eating her meal and politely asked to have it packaged up to go. She said it was just too much pastry and it was just not what she was expecting as it was too tough to cut through. She later that evening informed us she was taking her salmon dinner home to give to her family's dogs (whom our guests were staying with while in town). Our other guest ordered a simple burger, and from what they had shared.... it was okay. It's a burger, right? Kinda hard to mess that up. Overall, for the 4 of us to eat dinner at Webster's our total bill came to an approximately $350 (including tip). I definitely felt that the quality and presentation of the food was severely lacking. A "chef" is a position that someone should have demonstrated proficiency in before a fine dining establishment with meals at this price point allows them to cook at their restaurant for their patrons. This person should not be a line cook and should be an actual experienced and educated/trained chef! Overall, my husband and I were both disappointed with the quality of the food at Webster's and therefore we WILL NOT be returning in the future. For the number of times that my husband and I have dined at the Remington (as an example) as regular patrons every week practically --- we have NEVER...EVER received a bad meal with them! Never! They are always spot on!! On their "A" game. When you're spending $300 -$400 or more on a single meal (AND A EXPERIENCE) the owner of a restaurant cannot afford to have anything outside perfection leave the kitchen. Period. Negative PR is resounding!!

    Photos
    Webster's Bistro & Bar
    Webster's Bistro & Bar - Frenched Veal Chop Neptune

    Frenched Veal Chop Neptune

    Webster's Bistro & Bar - Heath bar martini

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    Heath bar martini

    Canal Club 62 - We threw my sister's bridal shower here and had the time of our lives!! Food, service, & ambience were extraordinary!!

    Canal Club 62

    3.9(319 reviews)
    0.0 mi
    $$

    Was Just there last Tuesday to celebrate a friend's birthday and holy wow it was crowded. Turns out…read morethere was some sort of corporate event thing happening, lots of 20 and 30 somethings wearing name tags snagging food off trays passed by waitstaff. Someone stuck a plate of meatballs in front of my face so of course I took one. Quite tasty. Loved loved loved the eggplant stack appetizer, but be sure to eat it all at the restaurant because it does not reheat nicely when you're home later on. I also had the chicken piccata which was on a bed of couscous and artichokes. Different, but tasty. Needed salt and pepper. My friends ordered some sort of a pasta dish and some sort of a salmon dish. They both liked their food. I tried my friends brussels sprouts and Jesus Christ. They were the best sprouts I've ever had. We did not order dessert because apparently Chef had prepared too many teeny tiny cups of banana pudding for the corporate event, and our server brought a few over for us to sample. How nice. I don't even like banana pudding. But I ate it, because of course I did.

    Very nice restaurant the food is always on point especially the burger they have and the wings. The…read moreservers are always polite and I've meet the owners a couple times and she's always been amazing. The restaurant itself has class with a rustic look with the boat chains for shelf in the bar and the original floors. Overall this is a restaurant to try when in the north Tonawanda area.

    Photos
    Canal Club 62 - We threw my sister's bridal shower here and had the time of our lives!! Food, service, & ambience were extraordinary!!

    We threw my sister's bridal shower here and had the time of our lives!! Food, service, & ambience were extraordinary!!

    Canal Club 62 - We threw my sister's bridal shower here and had the time of our lives!! Food, service, & ambience were extraordinary!!

    We threw my sister's bridal shower here and had the time of our lives!! Food, service, & ambience were extraordinary!!

    Canal Club 62 - The front entrance

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    The front entrance

    The Dockside Bar & Grill - The Dockside Bar & Grill Garden Burger

    The Dockside Bar & Grill

    3.3(419 reviews)
    0.2 mi
    $$

    We went to the outdoor bar! It's been awhile since we've eaten Inside. Service outside was quick…read moreand efficient and it's nice to be able to sit on the water.

    We visited to celebrate my birthday, and unfortunately the evening got off to a less-than-stellar…read morestart. Our server checked my ID when I ordered a drink, which was perfectly fine, but didn't even acknowledge that it was my birthday. Not a huge issue, but it would have been a nice touch. Service was also inconsistent. My mom's Diet Pepsi was forgotten when our drinks were brought out, although the server did bring water for the table, which I appreciated. The appetizer was delicious and was honestly the highlight of the meal. Unfortunately, my entrée was where things went downhill. I ordered the twin filets cooked medium, but both arrived very well done. I mentioned it to our server, who took them back for a remake. When the replacement came out, it was served on a piece of lettuce for presentation, but the steaks were still not cooked correctly. One was medium rare, which I was willing to accept at that point, but the other was once again well done. I brought it to the server's attention a second time, and I was told a manager would be stopping by our table. That never happened. Instead, the entrée was simply removed from the bill. While I appreciate not being charged for a meal that wasn't prepared correctly, I was disappointed that no one came to speak with me or offered an alternative entrée so I could actually have dinner. The impression I was left with was, "We'll take it off the bill and move on," rather than making an effort to fix the situation. It's unfortunate because the two guests dining with me thoroughly enjoyed their meals. Sadly, I ended up leaving hungry on my own birthday. That's not the experience I was hoping for, and it's why I can't recommend Dockside Bar & Grill based on this visit. To make matters worse, after sharing my experience in a comment on the restaurant's Facebook page, my comment was deleted and I was blocked from their business page. Rather than addressing customer concerns or attempting to resolve issues, they chose to silence feedback. In my opinion, that's not good business practice and only added to my disappointment with the overall experience. Constructive criticism should be an opportunity to improve, not something to hide from potential customers. EDIT TO ADD AFTER MANAGEMENT RESPONSE: If you truly wanted to take full ownership of the situation, then either you or a member of your management team would have come to my table last night to speak with me, as our server advised would happen. Simply removing an item from the bill does not constitute fully taking ownership of what you referred to as a "human mistake." As for being blocked from your Facebook page, that's fine. Based on both my experience at your restaurant and your response afterward, I have no intention of returning. What is particularly disappointing is that after I posted my initial comment about my experience, no one from management attempted to contact me privately. You could have easily sent a Facebook message to discuss what happened and address my concerns. Instead, my comment was deleted and I was blocked from your business page. Your handling of customer feedback demonstrates a lack of hospitality and professionalism. Had there been better communication when the issue occurred, I likely would not have felt compelled to leave a negative review in the first place. The problem was never just the food or the mistake itself--it was how the situation was handled afterward. I can now better understand why other reviewers have commented on management's reactions to criticism. Word-of-mouth remains one of the most powerful forms of advertising. Unfortunately, negative experiences and poor customer service tend to spread much faster than positive ones. Since you chose to remove my feedback, block me from your page, fail to follow up after I had already attempted to address the issue while still in your establishment, and suggest that simply taking an item off the bill was "taking ownership," I will be sharing my experience with others and recommending that they think twice before choosing your "on the water" dining experience. You asked why I wouldn't call you to discuss making things right. The answer is simple: you had the opportunity to do that last night. I was already there, willing to discuss the issue, and was told that management would speak with me. That conversation never happened.

    Photos
    The Dockside Bar & Grill
    The Dockside Bar & Grill - Calamari

    Calamari

    The Dockside Bar & Grill

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    Ranchos Tres - mexican - Updated September 2026

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