We went to the outdoor bar! It's been awhile since we've eaten Inside. Service outside was quick and efficient and it's nice to be able to sit on the water. read more

We visited to celebrate my birthday, and unfortunately the evening got off to a less-than-stellar start. Our server checked my ID when I ordered a drink, which was perfectly fine, but didn't even acknowledge that it was my birthday. Not a huge issue, but it would have been a nice touch. Service was also inconsistent. My mom's Diet Pepsi was forgotten when our drinks were brought out, although the server did bring water for the table, which I appreciated. The appetizer was delicious and was honestly the highlight of the meal. Unfortunately, my entrée was where things went downhill. I ordered the twin filets cooked medium, but both arrived very well done. I mentioned it to our server, who took them back for a remake. When the replacement came out, it was served on a piece of lettuce for presentation, but the steaks were still not cooked correctly. One was medium rare, which I was willing to accept at that point, but the other was once again well done. I brought it to the server's attention a second time, and I was told a manager would be stopping by our table. That never happened. Instead, the entrée was simply removed from the bill. While I appreciate not being charged for a meal that wasn't prepared correctly, I was disappointed that no one came to speak with me or offered an alternative entrée so I could actually have dinner. The impression I was left with was, "We'll take it off the bill and move on," rather than making an effort to fix the situation. It's unfortunate because the two guests dining with me thoroughly enjoyed their meals. Sadly, I ended up leaving hungry on my own birthday. That's not the experience I was hoping for, and it's why I can't recommend Dockside Bar & Grill based on this visit. To make matters worse, after sharing my experience in a comment on the restaurant's Facebook page, my comment was deleted and I was blocked from their business page. Rather than addressing customer concerns or attempting to resolve issues, they chose to silence feedback. In my opinion, that's not good business practice and only added to my disappointment with the overall experience. Constructive criticism should be an opportunity to improve, not something to hide from potential customers. EDIT TO ADD AFTER MANAGEMENT RESPONSE: If you truly wanted to take full ownership of the situation, then either you or a member of your management team would have come to my table last night to speak with me, as our server advised would happen. Simply removing an item from the bill does not constitute fully taking ownership of what you referred to as a "human mistake." As for being blocked from your Facebook page, that's fine. Based on both my experience at your restaurant and your response afterward, I have no intention of returning. What is particularly disappointing is that after I posted my initial comment about my experience, no one from management attempted to contact me privately. You could have easily sent a Facebook message to discuss what happened and address my concerns. Instead, my comment was deleted and I was blocked from your business page. Your handling of customer feedback demonstrates a lack of hospitality and professionalism. Had there been better communication when the issue occurred, I likely would not have felt compelled to leave a negative review in the first place. The problem was never just the food or the mistake itself--it was how the situation was handled afterward. I can now better understand why other reviewers have commented on management's reactions to criticism. Word-of-mouth remains one of the most powerful forms of advertising. Unfortunately, negative experiences and poor customer service tend to spread much faster than positive ones. Since you chose to remove my feedback, block me from your page, fail to follow up after I had already attempted to address the issue while still in your establishment, and suggest that simply taking an item off the bill was "taking ownership," I will be sharing my experience with others and recommending that they think twice before choosing your "on the water" dining experience. You asked why I wouldn't call you to discuss making things right. The answer is simple: you had the opportunity to do that last night. I was already there, willing to discuss the issue, and was told that management would speak with me. That conversation never happened. read more

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Lots of choices on the menu like fish frys, clams,shrimp,salad,soup and burgers.I started out since it was shark week with the special shark-a-rita ,it was cool and quenching on a hot day and came with the cutest lil' shark.With fast and friendly service I received my garden burger and frys and everything was delish.They have a bar area plus indoor or outdoor seating. read more

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With speedy service and a smile I got my garden burger and french frys .Everything was hot and tasty.Since it was shark week I decided to try the fascinating looking shark-a-rita, it was amazing and included a shark that looked like he was swimming around. Patio or indoor seating is an option ,plus a bar area to just come in for cocktails. read more

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Great place to eat. Great food and relaxing atmosphere. Wait staff was fantastic. Can't wait to visit again

Ordered a spicy margarita tasted like simple syrup. Their policy is even if one sip you buy it. Yes manager was asked by the server to take it off the bill. Then ordered a vodka and soda and the soda was flat. Just steer clear yall the views are great but drinks and service sub par. Food is middle of the road. read more

The Dockside Bar & Grill - Simple syrup - New American Near Me - North Tonawanda, New York

because we had a table of five at the back of the restaurant. Right next to the thermostat which read 86°. Served us an appetizer of coconut shrimp which was burnt and terrible. Followed up by 2 broiled haddock fillets. the haddock fillets were about 4 inches across each and torn at the edges. It almost seemed like they cut one fillet in half and made two platters out of it. And they were served cold and undercooked, wet and slimy. I asked the waitress about it and she brought over a manager who told us that's just the way they serve them. No other commentary, just a brush off and away he walked. Total waste of money Very disappointed. The room was warmer than our dinner. NOT RECOMMENDED read more

This is somewhere you come strictly bc it's on the water and beautiful out. I ordered multiple martinis and each of them were disgusting.. they use soda water for a lychee martini and dirty martini had no vermouth which I've never heard of. The manager was also extremely hostile and rude. Go across the street to Remington or prescotts... soooo much better! read more

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Fish fry was amazing!!! My date and I got a fish fry and broiled Cajun lime fish. We enjoyed both! It was a Friday and they don't take reservations so we had to wait for a table but we knew that before heading there. Bartender was awesome! Server was so-so but nothing is better than dinner on the water amongst friends. I'd be inclined to go back again! read more

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Not nearly as good as it once was. Menu is smaller with basic offerings. Capitalizing on the location / view.

We had a nasty incident between the owner and a female server. Food didn't come for one of our group till all else were finished, then accused of not paying the bill read more

Never in my life. I showed up a couple minutes late to my birthday lunch, and they gave my family a very hard time about seating them without me being here; while there were plenty tables open. Once we put our food and drinks in 20 seconds after I sat down, the waiter wasn't very nice what so ever. The kind of rude you just kinda want to get up and leave, as if they have something better to do then be at the job they chose. Also charged $1.00!???! for the smallest cup of barbecue sauce ever.. Restaurant is pretty though! read more

On Friday, July 31, my three friends and I stopped in at Dockside for lunch. One in our group had recently undergone treatment for prostate cancer and wears a mask while indoors as protection. For this reason, we wished to be seated on the patio. Unfortunately, the patio was full. We were given the options of either waiting for a patio table or sitting indoors. We decided to take the table indoors, feeling we could move to a patio table when one became free. When a patio table did become available, we asked to be reseated there. Incredibly, we were told that their policy was not to reseat customers after the server had been to the table. We pressed the issue and were told that the manager would have to approve the move. Accordingly, we asked to speak to the manager and were told that this would not be possible. To add fuel to the fire, our server was later observed waiting on the table that should have been ours, as she could have done with us had we been moved there! The rudeness of the response from Dockside's staff was astonishing and tactless. This response to a reasonable request from a disabled patron showed an appalling lack of concern for the welfare of their patrons. What difference does it make how good the food might be? Why would you ever go to a place that treats its customers this way? read more

Unfortunately food, service and attitude are not good. Too long for full write up but I have never been treated so rudely at a restaurant. I would suggest canal club, Websters or Prescott all have great food and wonderful service! read more

I placed an order for pick up for meatballs and a chicken sandwich last night. First the meatballs were forgotten when my husband picked up out the order and he had to go back for them. When we got them, they were cold. I couldn't finish the first meatball as I bit into a piece of bone. They also had far too many onions in them. We've been to The Dockside many times and never had an issue. This is disappointing and we will rethink revisiting. read more

The Dockside Bar & Grill - Veggie Burger with mushrooms & goat cheese - New American Near Me - North Tonawanda, New York

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Reserved a table for restaurant week. The $35 surf & turf special was fantastic. Salad & dessert included for the fixed price. Chad was a great server too! Brought 4 other guests with me, left no one disappointed. Fair pricing, great atmosphere on the upper level, and a huge selection of beverages. Thank you very much. read more

The Dockside Bar & Grill - surf & turf restaurant week special. - New American Near Me - North Tonawanda, New York

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Never a let down at dockside! You come here for an experience. Great vibe to the restaurant and the patio on the water is perfection! My service has never let me down. The bartender Tim is one of the best bartenders I've ever had! They are extremely attentive and accommodating. The food is always solid! No, it's not the best in WNY, but the atmosphere makes up for that in a heartbeat. For all my bills fans, this is a must stop! Free shots for touchdowns and the energy is electric! If you are in the area, take a night to experience dockside, I promise it won't let you down read more

The Dockside Bar & Grill - New American Near Me - North Tonawanda, New York

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I cannot say how weirdly uncomfortable this place made me feel. I will just say that I won't be going back but that's beside the point. As a POC, I would only recommend going here if you want to tempt fate. It was one of the strangest experiences. Parking down there is crazy. However, they have a lot next to the building and across the street. A parking attendants sitting in the parking lot across the street from the restaurant directed me to a spot right in front of the restaurant. It was perfect. I thanked him, we exchanged niceties and I parked. Right outside the door is a man staring at us as if he's pissed we parked there. Oh well. He turns and goes into the restaurant. A few moments later, we do the same. Then it occurs to me that the man staring works there. I smile and say hello. He says nothing. Just kind of looks through me doesn't acknowledge me. Rude. Whatever. We go up to the hostess and we're told there's a 15-20min wait. No problem. It was a beautiful evening so we decide to go sit by the water. Not even 5 steps away from my truck, the parking attendant says something to the effect of 'you have to go in the restaurant if you park there'. I said, "We are, but there's a 20min wait'. He says "oh, ok. I didn't know that". Do you know this man crosses the street, follows us to the waters edge and watches us??!!. He didn't go inside to confirm the wait time instead he just stared at us. (I should have known then to just leave) wtf. So after about 15min, I get a text and go in. The security guard at the front door didn't respond to my hello or a smile once again. Just stared right through me. The hostess was quite pleasant and sat us outside. Now to make a long story even longer, it was 15+ minutes from the time we were seated until our waitress even acknowledged is. In that 15 minutes THREE couples came in and were seated. They all received acknowledgement and water before we did. And spoiler all THREE had their meals and left before us as well. But seeing as how the whole vibe felt like a scene from 'Get Out' I opted to cautiously and quietly take it all in. I had the jambalaya with a side of grilled vegetables. The jambalaya was too salty for me but the flavor was delicious. My husband had broiled cajun lime haddock. It was underseasoned. He had French fries (no ketchup), coleslaw and potatoe salad. It was ok; his needed salt and mine had way too much. Overall, the food was just ok. The drinks were delicious. I would not go back as I felt like the service was lacking, the environment was weird and unfriendly. That was my very first and last time there. read more

What a great place! Love sitting outside watching the boats go by having a very nice meal on a relaxing day highly recommend a must see! read more

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Great food and great service. I especially enjoyed the prime rib on Weck. One of the best I've ever had!

We stopped here for a late dinner, it was pretty busy and they were which having their Halloween party which was fun to watch. I got the grilled vegetables which I had gotten last year, they were better last year. My partner got the steak frites which was good. Fresh cut fries. Their espresso martini is good. I got the pumpkin martini, it was good, loved the rim. Good service. Great Halloween decorations! read more

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Prime location! You can get there by car, or dock a boat. Sit by the water and enjoy the view with some drinks and food. Everything we ordered was delicious and they were very gracious to split plate our shared lunches. read more

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Ordered the broiled fish with parmigiana garlic seasoning. Came with potato salad,coleslaw and French fries. The fish was a decent size and cooked well. All was very tasty. The place was very busy but the service was great. The price of the meal is normal for today. Enjoyed sitting at an outdoor table alongside the canal. read more

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I love Dockside. My fiance and I went here for our first date and we just came here for our last date before our wedding. The food is awesome! The jambalaya was great today. They have an awesome beer list. The service is great too. Dockside is such an amazing place! read more

The Dockside Bar & Grill - Jambalaya - New American Near Me - North Tonawanda, New York

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The service was good the food was decent. The prime rib on weck was ok the bun had a ridiculous amount of salt on it. Good beer selection and the Bloody Mary was good. Good views lot of TVs if you're there to watch a game. read more

Friday was beautiful so we decided to try out the Dockside before we went to The Fish Place. Even though it was busy, there was only a 15 minute wait. The unenclosed patio was open for drinks only so we waited there. I ended up having two of the dockside margarita, which is a jalapeño blueberry margarita. The sweetness of the blueberry kept the drink from tasting too savory like other jalapeño margaritas I've had. Pricy at $12 but so tasty. We started with calamari, which was great. I had the fish fry and my husband had a burger. The fish was good and the tarter sauce was unique and better tasting than most. Don't know what they add to it, but it has a reddish tinge. The fries are just okay, and the dipping choices are limited. I wish they had some sort of spicy mayo. My husband said the burger itself was good, but the peppers he added were overcooked. I would have had a burger, too, but they don't offer avocado as an addition. Lots of other great options like egg and bacon, though. Service was good. We sat on the enclosed patio, which was less noisy than inside. Definitely the ideal location. Good food, better drinks. read more

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The food seems to have gone down in quality. The hostess said it would be about a 30-minute wait, so I gave her my name and number, and she said we could wait at the bar. We sat at the bar, and everyone I was with got their drinks at the bar, but for some reason, the bartender forgot my drink. He looked at me and even smiled a few times but never brought my drink over. After about 15 minutes, he came back and said he got sidetracked and finally got my drink. Then, after waiting for about 45 minutes, I went to see how much longer until our table was ready. The hostess said she messaged me, and we never responded, so she gave our table away. I told her I never got a message. After some back and forth, it turned out she never even had my name in the system. She said she would seat us as soon as a table is ready. We finally sat down and ordered. I had the mushroom burger, oysters, and calamari. The calamari was shriveled and dry and seemed freezer burned before they fried it. The oysters were good, cold, and fresh. The burger was good but the bottom but was soaked with grease and soft and mushy because of all the grease. Sitting by the front reception area, I could overhear the waitresses and hostess gossip and make fun of many of the customers as they left. Overall, it was not a good experience. Lower food quality than they used to have, long wait times, short staffed, and poor systems in place. This used to be such a nice restaurant. read more

I love that this place is right on the water! Nice chill ambiance low light, you can eat inside or outside on the patio. Drinks were amazing and cheap . Food was okay and our server was super sweet! read more

The Dockside Bar & Grill - New American Near Me - North Tonawanda, New York

The service was so fast and it was on a Friday so lots of attractive law enforcement officers at lunch I got the Fish Fry bc why not!? It was phenomenal and I took half of it home it was so big. The cocktails were amazing, basil strawberry margaritas! Quick and clean. The busser could have waited until we left the table but I won't let that doc my stars cuz there were seagulls. I get it. read more

The Dockside Bar & Grill - Fish fry! Strawberry margaritas:) - New American Near Me - North Tonawanda, New York

First time visiting Buffalo and was told to try the food here. Was seated right away. Drink orders taken. Ordered Rodeo burger and 10 piece wings. Both meals were amazing. Wings were the perfect temperature. Rodeo burger and wings were the next flavor. Definitely recommend this place. Did not disappoint nor did I have any problem with the food. read more

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Gorgeous spring day. Decided to find a place by some water we've never been to for lunch. This place caught our eye and we gave it a try. Food was fantastic! Great atmosphere and super relaxing along the creek. Different spin on the stuffed banana peppers but they were incredible. Service was sloooow but we weren't in a hurry and took in the views. Wife had the Turkey Bacon handheld and I went with the Rodeo Burger. Large portions and very fresh and flavorful. Definitely will be heading back again soon. read more

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Difficult review to write b/c some aspects were great, others were not. The jambalaya and the companion's fish, which was served over potatoes and green beans, were terrific! Jambalaya came with no salad or bred, which seemed odd. Both dinners were very tasty, served hot, plenty of food. Dessert, on the other hand, should have saved our $9.00 and the calories. It was supposed to be peach crumble. In fact, it was a slice of what seemed to be cheesecake, with crumbles on top. On each side of the slice were tiny tiny hard pieces of what was, we guess, supposed to be peach, but was flavorless. When we were placing our dinner orders, the waitress told us only 2 pieces were left of the peach crumble so we ordered one then and she brought it out almost immediately! Told her it wasn't wanted until time for dessert, but there it sat, for the better part of an hour, when it should have been served cold. Nice view of the canal, too chilly to eat outside. Music was too loud: impeded conversation. read more

The atmosphere here is so relaxing being right on the water and enjoyed a delicious meal. We were seated right away and our waitress was very nice and attentive. The music was awesome. We got beer battered fish fries that were HUGE!! They came with potato salad, fries and coleslaw which were all delicious!! Will definitely be back!! read more

The Dockside Bar & Grill - Fish Fry (served Everyday) - New American Near Me - North Tonawanda, New York

We have been to Dockside several times, and up until tonight, it was usually ok. Tonight it was not good. We were seated and waited to place our drink orders, which is understandable. The drinks did take some time, more than we expected. We made our food orders, but which delivery of the dishes took a long time. I understand that there was an upcharge for a small Caesar Salad. The salad was not dressed properly, so I had to order more dressing for an additional $1. I cannot believe that it is another $1.00 for mayo on an already $17.00 Hamburger! Our visit was nothing like last summer's visit to Dockside. The quality of the food was good. We will rethink revisiting again. Come on...a spatula of mayo...$1??? read more

Come by once in a blue moon, and there must have been a blue moon out!! Always great service. Wanted to have the swordfish as I first had swordfish in Portugal and España, but they unfortunately don't have it available always. I was disappointed but ate something else instead. Always a good place to go for eats and more. If you get seated - if lucky - you'll have a view of the old train bridge and the canal. Almost everytime we've stopped by it's been busier than ducks in a tiny tot's wading pool! read more

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Had a very enjoyable dinner here last night. From the moment we made a reservation over the phone, to being seated, served, and checked out - we were treated so nicely throughout! I ordered the catfish dinner special which was blackened, served with a side of delicious green beans, Cajun rice, and a drizzle or creole sauce. The atmosphere feels modern, clean and spacious. Nice view of the water as well. Small parking lot alongside building, and across the street. read more

The Dockside Bar & Grill - Catfish* - New American Near Me - North Tonawanda, New York

Just getting to my review updates. We went a week ago. Our meals were perfect. My husband had the Fish Fry, which was outstanding. I had the Turkey sandwich. A huge amount of meat on it. I was hesitant to order my favorite, which is the vegetables with chicken. The last time I ordered it, it must have been made by a new cook who put very little vegetables on the plate when normally the whole plate is covered with them. It was so disappointing that I've not ordered since. We love the restaurant on the water and sitting outside watching the boating and water play. The servers are always great. Dockside is one of our favorite places for casual food. read more

My sister said this was a good place to eat, and she's right! We went on a perfect weather day and sat on the balcony overlooking the dock. Our service was excellent. Sister is vegetarian and had salad. Our companion and I enjoyed their fish fry, which comes with delicious home made sides. We all both very happy with our meals. read more

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Ok so I'm finally back and everything is in full swing with a full menu unlike last times visit during the COVID times. I came with my friend around 6pm and the place was packed but after waiting a few minutes we got a seat out in the waterfront. The weather was great and we enjoyed the view of everyone enjoying their water toys (boats, kayaks, etc). Service was very friendly and I have no complaints on that or the food. We both enjoyed some frozen alcoholic beverages, but I would say if you're looking to get buzzed to bypass these because you can't tell there is any alcohol, but I had the spiked frozen lemonade with strawberry purée and it was delicious and refreshing. For my meal, I had the grilled vegetables with goat cheese and chicken. It was divine! I ate every bite on my plate and could eat this meal everyday! You can get it without meat. Or up-charged for either: chicken, salmon, shrimp, or 2 4oz filet medallions. My friend enjoyed her meal as well. I look forward to coming back and ordering the same exact thing! read more

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My husband and I decided to visit the Dockside on a Thursday night to check out the wing and prime rib sandwich special. We were very happy that we did! The restaurant and bar were festively decorated for Christmas, and the new fireplace added warmth and coziness. Everyone we met while here was very friendly and accommodating. We were impressed by the eclectic draft beer offerings, but wished our locally brewed favorites from Flying Bison had been available. Maybe next time. The signature cocktails looked interesting and festive. Our server, Natalie, brought us menus and took out drink order. We decided to order the smoked prime rib sandwich with a side of 5 wings, as well as an order of 10 wings. With the price of wings going off the rails, we were excited to have some that were reasonably priced at 75 cents per wing. The food was delicious. The prime rib was tender, piled high, and served with a side of au jus for dipping. It was perfection. The fresh cut fries were tasty and plentiful. The wings were well prepared, crispy, but still moist. I loved that they were served with both celery and carrots, and bleu cheese dressing for dipping. My only recommendation would be to lower the music because it was difficult to hear our server through her mask with the music so loud. read more

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