If you have a Volvo, taking it to Randall Automotive is the smartest thing you can do. They are brutally honest with their diagnosis, super friendly, incredibly diligent, and so much more of a genuine neighbor than a service provider. I wish I had an equally capable rolodex of painters, electricians and carpenters. They are the real deal and an incredibly refreshing find in this impersonal, digital-only age of "I-bet-I-can-find-a-reason-why-you-need-unnecessary-repairs-that'll-cost-a-bundle." read more

My father has been taking his Volvos here for a few years. He took his car in last week for an unresolved issue and called for an update, he was spoken to very unprofessionally by Randal. Dad told him he was going to pick his car up. When we arrived we were sent into the office and Randall pulled out at stool abruptly, told my elderly father to sit down because he wanted to have a conversation with my father and I because he felt disrespected and wanted to set our expectations straight. I run a retail super store if I ever treated my customers the way he treated my father I would expect to be out of business. His son Cory seemed nice, it is a shame the father acted like he was the only shop in town and my father should be grateful that he was willing to look at my father's car. Glad there are always other competent shops in the area. No need to treat an elderly customer with such disrespect. read more

Randall Automotive has a great team and they were very helpful in assisting me through the process of buying my son his first car. Quality place! Give them a chance to help you too. read more

Horrible experience, i went to look for a car for myself and was meant with a very unprofessional salesmam, who when i asked about a car price he responded with too much for you and seemed very much based off ethnicity. Without hearing anything i had to say. Im only writing this review so this buisness know what kind of salesmen they have hired, read more

Wonderful family business. They helped me in a pinch with my light ballast and didn't even charge! Highly recommend.

Capable but unorganized and very expensive. Would benefit from better repair management, especially appointments and communication with customers. read more

Randall and his son are very honest and helpful. I bought a Volvo from them for my son. They're very busy and still made sure to take care of my sons car so that he's safe in it. A few minor things needs to be adjusted and they're taking care of them even though it's been weeks since I bought the car. These guys are wonderful people and they're dedicated to their customers needs. Give them a try, you won't regret it. Unfortunately I'm todays world it's hard to find people in the used car industry or mechanics who are genuine and trustworthy. I'm very happy to have found Randall's. read more

The folks at Randall Automotive know their cars! I'm a Volvo enthusiast and go here for cars and service because they are the best. I refer people to them all the time. Highly recommend! read more

The people at Randall Automotive are wonderful people and their service is excellent. They are caring as well as compassionate. The care for vehicles and people as well. read more

My first experience with Randall's was super.. Cory (the son) showed great customer service.. my second experience not so great .. I called to inquire about my vehicle and I spoke to Randall (dad) he wasn't very nice on the phone he actually spoke very harsh and after I explained what might be wrong with the car he became very rude and my gut was to not bring my vehicle in.. read more

I have purchased multiple vehicles from Randall Automotive. This place is Superb. They have always gone the extra mile for me. If you are looking for a used Volvo and Great Mechanics who will service it, you have Struck Gold. Great place to buy a "Brick". Randall and Cory are Class AAA +++++***** read more

Car mechanics and used car salesman get a bad name for one reason or another. Randall and Cory give me renewed faith in mechanics and used car salesman again. These guys are honest, caring and go above and beyond in every way. I was not even looking for a Volvo but ended up buying one from them just based on meeting them. I walked in off the street, got a great price and a great (new to me) Volvo wagon for the family and we are more than happy with it. They stand behind their work and do an amazing job. They even fixed things with the car at no charge to make sure everything was perfect. Stop wasting money on high lease payments and buy a pre owned Volvo from these guys and you will be happy for years to come. Support this small, family owned business today!! read more

I give top honors to this family owned business . I recently purchased a Volvo S60. I received a wonderful price but even more important is the pride this establishment has in the work they do. I am more then happy with the automobile I purchased ,the service is outstanding! Their helpfulness should be the Gold Standard for service in any business. I couldn't be more thankful I am doing business with Randall's Automotive. Bravo!!! read more

Randy and Corey are professional, honest, and friendly, and they do excellent work. They're clear and communicative about what needs to be done and how long it will take, and they always work with top-quality parts. If you own a Volvo or other foreign car, this is the best shop in the area. I had to have a good amount of work done on my '04 s80 all at once recently, and they went above and beyond and cut me a great deal in the end. read more

Randy and Corey went above and beyond to help my family when we needed a new car as well as a new battery for our family van. They made what was a very stressful time much easier. They are always easy to get a hold of which (as an old Volvo owner) can be sometimes challenging as you need to talk to your mechanic more than your own mother some weeks ‍. After my last mechanic retired I was at a loss, "where would I find someone new?!" Then I found Randall's. It was a relief. read more

To sum up, Randy sold me a broken, jimmy-rigged car, that wouldn't pass inspection, gave it a sticker, then ignored me when I asked him to make good on his promises. I got ripped off of about $2000 - $3200 (If you count driving the car for a little over a year or not). Here's the whole story: I bought a used car from Randy, he promised to fix anything that went wrong within the first few months. I immediately had a Check Engine light on (meaning that he had reset it, then given the inspection sticker), so I brought it to him. He said it was an air pump of some kind (I don't know much about cars) and I left it with him to fix, I got the car back days later and the Check Engine light came right back on, I took it to a trusted guy I know to pull the code, and it was indeed that air pump thing. I took it back to Randall Automotive on appointment and they said they had to replace something else that had to do with it. They said they did it, Check Engine light came back on on the drive home. I figured I would just take it to him when the next inspection time came and he'd just do what he did last time. I also had discovered, when it got not out, that my A/C didn't work at all, I brought it to him, left it there a week, and he said he was doing this $600 repair to the A/C for free for me as a big favor... And it worked again, for a couple weeks, and then no cold again. I took it to a friend and he said that Randy just charged the unit and didn't replace anything. Inspection time came, I brought it there, and Randy told me it was going to be $700 to repair for the inspection, I turned him down and went somewhere else after the light had went off again (it would come on and off periodically). Shortly after, I hit a pot hole that dislodged something in my exhaust. I took it somewhere and they told me that someone had out a U bend on it to hold it together temporarily, to avoid replacing the whole exhaust system. They also told me that it was most likely the guy who I bought it off of, or they definitely saw that it was like that before selling it to me. That repair would have been more than the value of the car, and I lost her... It was a little emotional actually. I loved my '98 S70. I called Randy a couple times, and no return call. I stopped there and the little coward refused to come out from the back to see me. He's a spineless worm, and a lying cheat. Don't do business with him. I had given a prior great review for him just after the A/C "repair" he said he did. I felt good that he had done such an expensive repair for me for free... But no, he lied. read more

We take our cars to Randy knowing that he's going to go out of his way to make sure the job is done right. He's never "steered" us wrong and his work is as good as it gets. He has handled small problems and larger problems and my husband and I find Randall's Automotive trustworthy. read more

Randall offers a $200 special for a transmission flush. This service costs $300 or more at other shops, but I realized the hard way that the service is not the same. Changing transmission fluid is not like changing your oil, however that is how Randall does it. They just drain and refill, although that leaves a significant amount of dirty fluid and crud in there. I learned this the hard way and then had to go to another shop to have a full flush done that included detergents and a complete fluid drain and replacement. I was ready to chalk it up to experience and never return to this shop, however I experienced an issue with the work they had done on the bearing. I was driving and had to pull over due to a sudden grinding noise. Upon inspection I saw that a bolt from the wheel bearing had come loose and was lodged against the axle. It seemed pretty obvious to me that they had not torqued the bolt down properly and it had backed itself out and into the axle. I had it towed to Randall. The next day the service consultant called to tell me it would be $125. I explained that this was their work that wasn't done properly. They claimed they had no record of the wheel bearing being replaced. I was shocked. I had expected an apology for not doing the job right the first time, but instead they denied ever having done it - despite the fact that I had a receipt! But it gets worse. I told the woman the receipt was in my glove compartment. Randall then looked in my glove compartment and in addition to the receipt for the wheel bearing, found the receipt for the transmission flush I had had done at the other shop. He called me back and angrily accused me of betraying him and telling me that "there was transmission fluid all over the engine" due to the shoddy work of the other shop (there wasn't). It was insane. I picked up my car (was not charged) and will never return. If own a Volvo and value professionalism, honesty, and quality work DO NOT bring your vehicle to Randall Automotive. read more

Pulled off highway when my car had a weird emergency message. Fortunately, I ended up at his shop. Randy went WELL out of his way to help me and set me up with renal car while my car was being fixed. He couldn't have been more helpful - even on a late (and busy) Friday afternoon. Kudos! read more

I had a great experience here, they knew what they were doing and were very approachable. I'd bring a vehicle here again without hesitation, it'll get taken care of and you won't have to worry about upselling or any sketchiness. Great shop. read more

Randall has long helped me & my family with auto repairs, consistently delivering great results and prices. They've kept our Volvo on the road for +200k miles, and hopefully more to come. They're always able to come up with creative solutions & give you honest options. The folks over there are all friendly, fun people to work with read more

I don't normally write online reviews, but I can't say enough positive things about buying our 2006 Volvo XC 70 from Randall Automotive. Everyone there went out of their way to make the experience exceed my expectations in every way. Randy and his son, Cory, went over the car with a fine-tooth comb so that it was mechanically perfect, fixing things I did not even realize needed attention. Jamie handled the front office paperwork professionally and was a pleasure to deal with. I highly recommend that anyone looking to buy a Volvo, stop here first. You won't be disappointed. In fact, I am already planning to buy another Volvo here. read more

Took the car I purchased back to Randy for service. Did a great job and repaired all the items, some were covered under my purchase agreement. He and Cory are great to work with! My next car will be purchased and serviced at Randall. read more

I purchase a pre-owned Volvo S40 from Randy two and a half years ago. My sister had done business and continoues to do with him and recommended him to me. My sister lives in the Albany, New York area; I live in Ohio. I purchased the car and drove back to Ohio. When I went back a month later, he told me to bring the car back in and he fine tuned it at no charge to me. When I visit my sister in the summer, Randy takes care of my car. I have found him to be fair, dependable, and honest. The one time I was having an issue with my car, I took it to a dealer here and sent the diagnostic to Randy. Since I was heading that way soon, I had him do the work, at a lower price than the dealer. I will continue to do business with Randy. read more

We have purchased a few vehicles from Randall Automotive. Both transactions were seamless. When it comes to the maintenance, Randy is very fair gets you in and out and offers a solution when it comes to renting a vehicle should you need one. He has taken care of my family on plenty occasions at the drop of a hat and has never batted an eye. He always has a solution which makes it less stressful to me as I am a busy person. Randy and his son Cory have gone over an above on many occasions to make it the best possible outcome for all of us. They are both very knowledgeable when it comes to Volvo's and their mechanicals. Being in sales myself for over 23 years I am very pleased with the customer service and satisfaction which out weigh everything when it comes to the service industry, every time I walk away from the lot I know I will be coming back. If you are in the market for a used vehicle especially a Volvo don't hesitate to go to Randall Automotive, I assure you, you will not be disappointing. read more

I called Randall Automotive one morning when my coolant light came on to ask if I could stop by. Randy was helpful, very efficient and really transparent through the whole process. Not only did he figure out what was going on with my car within minutes of my arrival, he also let me know that some information another shop gave me was incorrect and that I didn't need the parts they said I needed. Randy and Cory took great care of me and my car and helped me get set up with a rental so that I was back on the road within an hour of stopping by. I found their prices to be extremely reasonable - especially considering the great customer service they provide. I'm a happy customer and will be back the next time I need something! read more

We don't bring our cars anywhere else. Randy is a great guy who will do everything it takes to make it right. Great work, nice people.

I have been getting my car serviced for over 10yrs by Randy. Even when I moved out of the area, I would call his shop, describe the problem and he would tell me what was wrong with it. He has saved me lots of money ( and headaches) over the years. I trust him to take care of my cars now that I am back in the area. read more

I purchased a Volvo from Randall Automotive and not only did he fail to vacuum it, he also neglected to remove the box of cigarets, pack of matches, and cookies that were under the passenger seat. If you desire to over pay only to receive sub par service and arrogance this is the place to go. read more

Always very good service on my Saab. Almost 4 years now. Highly recommend.

DO NOT GET YOUR VEHICLE HERE. I've been doing business with Randall since I was 16 gotten 3 different vehicles over the time, I'm 22 now. This most recent vehicle I purchased was a 99 Mazda pick up. I was told Friday May 20th the truck was ready for me. I went to the bank got my money went down and was told everything is all set for me we will see you this afternoon after work. They took my check had me sign the paper work, which was a mistake on my part, and went about my day. Once I was home I got in my other vehicle and drove to Randall's to be called and told the vehicle hasn't passed inspection so they would need it until Monday. I went down to speak in person and was told "the car isn't passing inspection and needs a little more work to be done to it to meet my standards" so knowing this I left and was going to wait until Monday but received a call not even an hour later saying my vehicle now passed inspection! How lucky right? Except that just sounds shady. So I went back down and Randall himself told me I could take the car now but it isn't up to his standards. See how I'd like my truck fixed properly I told him to just keep it till Monday. So Monday comes and I come down get my truck and start to drive home. Immediately when I hit the break the car started pulling to the left a whole lot, me in the right lane hitting the break would put me in the left. I contacted the mechanic and was told to bring it in Wednesday to have the vehicle fixed so today May 25th, my truck was dropped off at 7 am and I went about my day to work. At 2:40 I was called and told the car was on the lift and being worked on and I'd get a call soon to come get it. It needed 2 calipers and that's was it. At 5 pm I went down to see how it was going and to wait for my truck. I had no where else to go waiting for a vehicle you own isn't a very uncommon thing especially when you're waiting in your work vehicle minding your own business. Well, Randall didn't appreciate this apparently and came out to talk to me. Instead of waiting for the window to be rolled down he rips the door open and starts speaking to me in a childish condescending manner. Asking me what I was doing here and to go shopping or something while I wait. I calmly told him I was just gonna wait here I didn't see an issue with it to be told it was gonna be finished in "an hour maybe 45 minutes" I wasn't necessarily happy with the wait but didn't say anything but Randall noticed that I wasn't so happy so all I said was "well it's been here since 7" which set Randall off into a tirade. He went off raising his voice and pointing his hand in my face telling me how I didn't know how to be an adult and speaking over me when I tried to speak calmly to him and then slammed the door back and told me to leave. After an hour I went back to get my truck which was still on the lift and sat on the waiting room where I was met by Randall who started telling me how ungrateful I was and that I disrespected him and then was met by his son to be double teamed with 2 people screaming at me about something that was mine and was broken the day I got it. I was told to leave and wait outside so I did and Randall again came out and told me the truck was now not going to be finished until tomorrow, clearly just to be confrontational and childish. Hearing this I demanded my truck be lowered and given to me and was told no but to get off the property. Randall then got in my face poking me in the chest. After the first time I told him "do not put your hands on Me" just for the mature 50 year old Saint to spitefully poke me again. I'm currently waiting for my vehicle that was a 2 hour job that now turned into a 4 hour job. I've never been so disrespected by someone in my life especially since my family has been customers of his for years. My past 2 vehicle had the same issues a Pontiac Montana that had a head gasket blow a week into driving it and a Volvo that wouldn't shift out of first gear the very first day I got it. I guess I'm stupid for continuing to go back but I've had a decent relationship dispite all of the issues. If you are looking for a vehicle and someone you can trust with to make sure you're getting a vehicle that will preform properly DO NOT GO TO RANDALLS GO ANYWHERE ELSE TRUST ME! read more

I've been going to Randy's for 7+ years and I don't own a Volvo! He and his team have taken great care of my 04 VW GTi and now my 07 GTi. They go out of their way to make sure the service is done right the first time, but on the very rare occasion that I have to bring it back, it is no nonsense, just get it right. Because I am a woman with limited knowledge about cars, I'd say the thing that most impresses me is that he never, ever tries to sell me something I don't need or say that something is broken that isn't. He has never overcharged me for anything -- they are just all around good guys who are honest and reliable. I would highly recommend Randall Automotive. read more

This is the most unprofessional business I've ever been to. My boyfriend purchased a vehicle from Randall, the vehicle wasn't fully ready or had even passed inspection yet and Randall insisted on having the money for the vehicle. The truck failed its first inspection but magically an hour later passed. My boyfriend was still told the vehicle wasn't up to Randall's standards and would need to be kept over the weekend for additional work, when asked what work needed to be done Randall said he didn't know. Finally after days of waiting my boyfriend finally gets his truck, only to have to be brought back the next day because both of the front calipers were bad. How weird that that wasn't noticed when Randall wanted to keep it for a few extra days cause it wasn't up to his standards. Also how weird that the vehicle passed inspection when a break test is done, if this were truly done the truck would not have passed. Luckily the truck is under a 30 day warranty, so not a dime came out of my boyfriends pocket. Randall got in both mine and my boyfriends face, screaming and talking over us all because my boyfriend said he wasn't happy about the situation. Randall had my boyfriends truck up on the lift and kicked us off his property, refusing to lower his truck. In the midst of Randall going off on my boyfriend he also proceeded to put his hands on him. After telling him we were calling DMV because he was doing very illegal things, he finally dropped the truck. Not even a full week later the truck had to go back AGAIN because it was over heating and leaking transmission fluid. When we lifted up the hood and checked the coolant it was completely empty. We then checked the radiator where we discovered some type of "stop leak" which if any of you are familiar with it, it's a cheap and easy fix for a leak which will eventually damage the entire vehicle. So the radiator had stop leak and the transmission was also leaking. We brought it back to Randall and my boyfriend asked for his money back, Randall refused to void the sale and then refused to speak to anyone besides my boyfriends father. My boyfriend is the one who paid Randall, everything is in my boyfriends name, for Randall to refuse to speak to the actual customer who purchased the vehicle is absolutely childish, unprofessional and ridiculous. After 3 days of waiting for the truck to be finished, Randall tells my boyfriends father that he broke a brake line while working on the truck, a brake line doesn't just break, it had to have already been rotted, it then took Randall another 3 days before we could pick the truck up. My boyfriend was sold a junk truck and is being refused a refund. This is the most disrespectful, unprofessional, grimy business I have ever seen. I'm disgusted with the way Randall runs this business, DO NOT DO BUSINESS WITH RANDALL OR ANYONE ASSOCIATED. read more

My experience at Randall Automotive has been very positive over the past 10 years that I have been going there, including vehicle purchases and service. Most recently he put a transmission cooler on my 2003 Rialta RV (VW EuroVan engine). This installation requires technical skill and expertise. He upgraded many of the clamps and hoses to guarantee better lasting performance. The installation price was fair and his timely work allowed me to take a road trip over Memorial Day weekend. I would highly recommend Randall Automotive! read more

Unbelievable experience w/ these guys. I randomly got towed to them last month when my car broke down on the way to the Albany train station. They were so easy to deal with, definitely understood the stress created by my situation, and worked very hard to hurry up my job so that by the time I got back from my travels the car was ready. They even proactively worked to source parts in a lower cost way, saving me a bunch of money. And they took care of ALL the back and forth with my insurance company, leaving me to not need to play middleman at all and doing it in a way that meant it was all covered by insurance. All in all it was the sort of experience I would never expect from an auto shop, but a real pleasure. I'm just disappointed that he's not closer to me, as he can't be my regular shop as a result. read more

Worst customer service going unless you enjoy extremely rude, pompous, and unprofessional treatment! I'd walk or get a CDTA pass before EVER having a car looked at, let alone worked on, by this guy... and yes, it was the OWNER that had the worst customer service! 4 out of 4 people he dealt with in the short time that I was there were treated horribly. Too bad this rating doesn't allow 0 stars! read more