Very responsive and professional! Excellent service all around. Service location: Cohasset, MA.read more

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

Tri Town Appliance quickly responded to my text messages, scheduled service and fixed my dishwasher…read morein less than 30 minutes for a fraction of the cost that other local companies quoted me. I will absolutely hire him again for any future appliance repair needs.

Worked on our refrigerator, didn't quite get it the first time, came back to make an adjustment,…read moreall is well now. Prompt, professional appliance service for a great price.

Very good experience all around! Igor and his team got our stove fixed promptly. Price was fair.read more

Igor and Alex the "gas guru" came out to fix our oven. They responded very quickly to our request…read moreand were out the next day. They worked quickly and our oven is now working and safe. Then Igor checked in with me a couple of days later to see how things were working. I have his card in a prominant place now so we can find it whenever we need repairs!

Took $100 fee just for looking at it and he never stated what is wrong with it. He said he would…read moreget back to me and he never did he just took my money and never got back to me.

Ashburnham came out to replace the display on our dishwasher after it stopped working entirely…read more They were extremely response and even texted updates about the part delivery and when they'd be out. The team was super patient when we had some issues with our bank payment which took about a week to work out. They worked with us and were super understanding. I highly recommend you call them the next time you're in a bind! Professional and pleasant to work with.

So my review is not based on their work on appliances because when I called them for service I…read morenever got a call back. I called on a Saturday morning around 9 AM and reached their after hours Emergency Line which states they take calls 24/7. Unfortunately they don't return the calls they receive. I called, as I stated, around 9 AM because my refrigerator shut down the night before (didn't realize). I left a message with the answering service. About three hours later I called back and was told that they had not called in for their messages, must be on a job, my message was still on file. Going on six hours since my first call, called back in, I was told they were given my message, should be hearing back soon... 9 hours later....called in one last time for closure, told they were given my message...that's all they knew (the answering service). So 9 hours later, no call back...nothing...big fail for this place. Really? You can't call me back to say you can't make it over? Can't call back to say you're too busy? Can't call in for your messages??? Big FAIL....Sorry Joe!

Called Joe's appliance at 10am and got a call back from Steve less than an hour later. I over…read morestuffed the dryer and could not get it to turn back on. Note, my Gf was away at the time and was not very happy with Me upon her return. Steve, the tech, assured me he could come over the same day. Within a few hours he was here and the job was done quickly. Shout out to Joe's appliance and especially Steve for a friendly, courteous, and a great job done. Highly recommend.

First impression was a great one. Very helpful and accommodating. Scheduled an appointment within a…read morefew weeks to fix a relatively new freezer. I received their number from Frigidaire hotline and thought we were on the right track to getting freezer repaired. The day of the appointment I waited from 12-1 and no one showed. I called over and spoke to two different people who were also nice but had no record of an appointment or our previous conversation. They then told me that they are no longer accepting new customers! I totally understand but why did you not share this weeks ago when I made the appointment? Very frustrating. He told me to call Frigidaire hotline again........ Also a frustrating experience! On hold for an hour!!!!!! Ugh! Wish this had went differently and not sure that was great customer service....... Mistakes happen but you surely could have made things right!

Purchased a new range, refrigerator and microwave last month. Extremely happy with John and his…read moreteam. Customer service has been outstanding, delivery was excellent and beyond happy with my purchase. Stress free, low pressure sales- but high concentration to my needs. Could not have had a better experience.

Last week, my two year old LG gas dryer stopped working. LG quoted me a flat rate of $345 to come…read moreto the house. I decided to look for an independent repair person. I contacted Home Pro and got a very quick response from David. Within 30 minutes of his arrival, David had diagnosed the problem as a faulty door switch. Unfortunately, the part had to be ordered but within 48 hours, the part arrived and David was back at my home to complete the repair - with a savings of more than $125 off the LG offer. David is professional and very respectful of my home. The first thing he did when he arrived was to put on "hospital booties" to protect my rugs. That attention to detail plus his ability to diagnose / repair in a timely manner is reason enough to recommend Home Pro. Kathy

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

They came out on 10/26/24 to look at an Electrolux wash tower. Said they were ordering parts. Never…read moreheard from them again until I texted him on 2/26/25 and he said the tech supposedly came out to fix it and I was home. If there's no appointment then I probably won't be there. Some people do work. He called me on 2/27/25 and said he would look for the parts he ordered and get back to me to install them and never heard from him again. Sent several texts and nothing. Funny part is the tech that first came out was bashing other appliance repair shops for acting like this and low & behold they are the same way.

Frigidare required me to use Marc's to fix my stove with my warranty…read more Several weeks have passed with no resolve. 1st it was one part was on back order, 2 weeks later, It was the opposite part on back order then I was told he could not order parts because it was out of warranty. Not true. It is under warranty! Each called resulted in another excuse for not repairing my oven. I will never use Marc's again! I will never buy Frigidare again!