I had my car repaired at Randy Wise Mercedes just over 30 days a go. Within 30 days the exact same…read moreproblem reoccured. I called the dealership and that stated it WAS NOT THEIR PROBLEM. My car is out of warranty. I had to pay the several thousands to fix the car, and now, it doesn't run again, but, it's NOT THEIR PROBLEM? I do feel that they should feel responsible for my situation! At the least they should be motivated to pick up my car (I live 1 1/2 hrs away and have had to spend several hundreds in tow fees,at least 6 times since January), and repair the vehicle at no cost to me. If they actually CARE ABOUT THEIR CUSTOMERS AT ALL they should also COMPENSATE me for frustration, aggravation and lost wages! ​

Terrible all around. Bought a used car and purchased the extended warranty. Their service…read moredepartment has NO clue on how to service anything. They changed a control arm and gave it back with more noises than it was in for; after 2 more visits their explanation was brake pads and rotors. Funny the noise is not just when it's braking. You'd be better off buying from RPM. Seriously, steer clear from these crooks!

They don't even deserve 1 star. Worst customer service and experience. Couldn't ever return a phone…read morecall back. They had my vehicle for three days and I had to call for every update along the way. Don't take your car here for any services!

Terrible service took all day and still didn't get our truck in for service when I dropped it off…read morethe guy from the service department was rude and talked down to my friend when we asked how long it would take. I wouldn't ever go here again picked up my truck and went somewhere else.

We have purchased a car from Joels Carz and had several car repairs done there as well. The car…read morebuying experience was smooth and we did purchase the extended warranty. A few years after buying the car, we had a serious problem and the engine needed to be replaced. They advocated for us with the warranty company and were able to get our engine replaced free of charge. With the several other minor repairs that we have had since on this car and our others, they have communicated well, got the job done quickly and even did one for free! Special shout out to Justice (not sure of spelling, I apologize) who is always great to us. No complaints here.

I got a car from Joels last year I love the service, thanks to Keith Farris, I was told about the…read moreoil change coupon and it's been a smooth experience driving my car I love the fast service.

I have purchased several vehicles from them previously but this last experience was terrible. I…read morehad the car for less than 90 days and it broke down on me. I contacted Sovereign to see if they were willing to do anything to help me out. After about a week of "back and forth" because (the owner lives in Florida) they agreed that if I had the vehicle towed they would look at it. Another week passed of back and forth and "the owner is on his way back from Florida" every time I called (they never contacted me with new information) I always had to call them. Long story short the engine was shot after not even having the vehicle 90 days and they're offering a trade vehicle for the price of the car with a blown motor. Excellent service, Nigel, also great job stepping up and being present to speak with a long time customer after multiple requests to speak with you directly. Wonderful job. Never again and everyone i know will be forewarned about my experience. Terrible.

Very crappy dealership I went out test drove a vehicle based on their ad I went and test drove it…read morelike the car. So I purchased it. Then come to find out they did not divulge anything wrong with the vehicle that the sunroof wasn't working the key fob was broke the trunk wouldn't open. I took screenshots of their ad I had a mechanic with me they divulged nothing so I suggest you look over their vehicle with a fine-tooth comb if you plan to purchase a vehicle from them. The owner said to f*** off. You paid for a car with low miles from Florida that has signs of flood damage to me. But do not know for sure tried contacting the old owner of the vehicle in Florida to find out dog very deep into this vehicle history wise they will make all your headache buying needs come true. Had to file a complaint with the state

I don't post often and have two shout outs. 1. Thanks,…read moreBosak Chevy in Michigan City, IN for the shoddy workmanship on 11/14/22 for the recall on our 2014 Equinox for our windshield wipers. 2. Thanks to Randy Wise Chevrolet in Flint, MI who repaired the recall again correctly due to the other dealer's shitty workmanship. Long story short. My husband and I traveled to Frankenmuth, MI for a couple of days heading home today. During a monsoonal downpour, our wipers quit working on I-75 South heading home. Luckily, we were very near an exit and were able to drive on the shoulder to a BP gas station which was just off the exit. Thanks to the clerk at BP who headed in the right direction. We had to have our Equinox towed to a nearby Chevy dealer who made the recall repair and we were able to return home safely. Bosak has just lost a long time Harbor Chevy customer! This is why I hate to fucking travel!

While the initial process of buying the car was smooth and I felt treated fairly, my experience…read morejust two weeks later has left me deeply upset and disappointed. I reached out regarding a significant issue with the front right wheel pulling hard, and what followed turned into an absolute nightmare. After securing an appointment, I dropped my car off at 1 PM, hopeful for a quick resolution. Four and a half hours passed with no communication from them, leading me to make two calls for updates. To my dismay, I learned they hadn't even begun to inspect my vehicle. The response I received was disheartening; it felt dismissive when they suggested I would have to cover costs that should have been addressed by them so soon after my purchase. I expected at least a simple courtesy of checking my car and providing updates instead of making me chase after them for information. After speaking with four different people and experiencing confusion over who was responsible for costs, the used car department finally offered to split the cost of a diagnostic. They promised to pick up my car the following Monday, but nearly a week has passed without any follow-up or scheduling communication. The lack of respect and communication throughout this process has been incredibly frustrating. One service representative, Todd, was particularly dismissive, treating my concerns as if I were overreacting and implying that I was simply making up issues. This is not how a new customer should be treated. Having only purchased my vehicle three weeks ago and already facing such a distressing service experience--despite having bought an extended warranty--I feel abandoned. The fact that I can't get a simple diagnostic covered after spending tens of thousands of dollars is truly unacceptable. Now, I am forced to spend $200 to have it serviced elsewhere. I will return to Randy Wise only when necessary for warranty work.