Worked with our schedule, very quick with everything, got the part we needed for our washing…read moremachine same day. Made sure everything worked before he left. All for around $200-250 between coming out and getting the part itself.

My washer started having issues Thursday evening--it wasn't getting enough water and was making a…read moreloud noise while trying to fill. By Friday, there was no water reaching the tub at all. My husband tried the recommended troubleshooting steps, but nothing worked. I put out a request on Yelp for help, and CJ contacted me within 30 minutes--keep in mind, this was Friday afternoon. He asked for a few details and quickly sent me a quote for the service call, along with a photo showing the cost of the part that would be needed. Without sharing exact prices, I can say he was very reasonable, and his labor cost was far less than the price of the part itself. CJ worked on the washer for a couple of hours and did not charge any extra for evening or weekend service. He was extremely polite, professional, and hospitable. Most importantly, he was very knowledgeable, and my washer is now working perfectly. He mentioned that he specializes in refrigerators, washers, and stoves, and he will absolutely be my go-to appliance repair person going forward. I highly recommend him. A++++ Thanks a ton, Johnson's Appliance Repair. As a mother of four, I am forever grateful. Sincerely, Lisa

Unfortunately I've been ghosted. I was told the control board was expected to arrive on May 7…read more Since then I've followed up a few times and haven't received a status update. Will be purchasing a new dryer instead of doing the repair. Wish I had read reviews more closely before using this company. Paid $170 for diagnostics for nothing.

This business was hired to install a dishwasher. They installed it without securing the brackets so…read morethe dishwasher was mobile in the counter. I contacted them to fix the issue. He sent a technician named Roy (who no showed 2 times before showing up) from another company called DW appliance, who tried to secure it nailing in brackets but cracked my molding on both sides, left without securing it or even notifying me the job wasn't done. He told me it was secured. Quans retuned today weeks later, after promising me on the phone he would glue and paint the molding. He returned and put brackets on to secure it but did not repair the molding as promised, then stated there's nothing that can be done. Not responsive when asking for a refund. Completely cracked on both sides and looks terrible. Will be contacting yelp and the BBB

The repairs were done efficiently and to the point. Repairman cleaned up and mess. And completed a…read morefull inspection of the appliance stove.

BEWARE BEFORE YOU CALL !!!! Very disappointing service ! Tech cam out to diagnose our refrigerator…read more- informed us we needed 2 parts. Returned 2 weeks later to replace the parts. The parts did not fix the issue we still have a refrigerator that is not working. They are now demanding that we pay for one of the parts before they return to see what is actually wrong with the refrigerator. So they installed faulty parts or mis diagnosed the issue and WILL NOT RETURN until we pay for parts that did not fix our refrigerator. I have NEVER had an experience like that and want to ensure other know of the outrageous business practices !!!! We have now been waiting over a week for a manager to call us back!!!

I've used this company three times over the last four years. Most recently when my 6 yo Maytag…read moredishwasher stopped cleaning properly. I like their online scheduling and that they text you a photo of your tech when they're on their way. They've always showed up, and on time. They get the deed done efficiently. This time the repair seemed a hair on the expensive side (replacing the detergent dumper) but I think it was the part was expensive. As long as they maintain great service it makes it worth it in my book.

My experience with Mr.appliance was terrible! I had an employee come out to fix and diagnose my…read moredryer for it to break again in 5 days! I've requested a refund and speak to corporate/owner I got denied both. They are over priced. I don't recommend this company to anyone it's cheaper to buy new.

I decided to purchase a cook top from Major Appliance, because I wanted to support a local business…read moreand because they claim to provide superior customer service compared to the big box stores. Another reason I went with them was because they also say they provide repair work for the products that they sell. I went to their store on the 15th of May and talked with one of the salesmen who showed me several cook tops that met my needs. He printed out some pages for me to take home and show my wife after she got home from work that evening. They had showroom hours posted on their door stating they were open on Saturday so the plan was for me to consult my wife that Friday evening and return to make the purchase on Saturday. I returned on Saturday only to find a paper note posted on the door stating they were only open for appointments so my Saturday morning was wasted. I returned on Monday morning and when I inquired about what had happened on Saturday I was told one of the salesmen had taken ill and the other didn't want to open by themselves. I made my purchase and was told my item was in stock and would be delivered to the store later that week. Come Friday I hadn't heard a word from them and it was now the Memorial Day weekend. I waited and still hadn't heard a word from Major Appliance and I finally got fed up waiting so called them the beginning of June. I was given some crazy excuse that the drivers who deliver their appliances to the store wouldn't deliver a lone item due to the increase in gas prices. They promised to have my cook top to me on the 5th of June and was told it would be in the early afternoon. This was in fact what happened as the installers showed up on time and proceeded to attempt installing my item. I say attempted because the cook top didn't fit my opening. I was told I would have to pay an additional $300 out of my own pocket for their counter man to come out and make the necessary adjustments. A whole week went and I heard zero from Major Appliance, which required me to call them. I finally had the counterman show up and he did a great job making the necessary adjustments and got my cook top into place. This whole process took just shy of one whole month. AVOID MAJOR APPLIANCE LIKE THE PLAGUE!

After buying over $20,000. in appliances, they do not help and evade you on the phone. I have not…read morebeen able to get the manager on the phone for 6 weeks. We leave messages and it still no call back and they know how to fix the problem but do not desire to do so.

This was a great experience and we now keep their business card on the fridge for future reference…read more Shortly after moving into our new home, our gas oven was filling the kitchen with gas, which prompted our neighborhood to then fill with emergency vehicles - quite a way to meet the neighbors. We feared that we would need to replace a $2500 appliance. I stopped by Moore Appliance to see if this is something they could take a look at. They set me up with an appointment for the next day "between 12 and 5." The technician called at 12:00 to let us know he was on the way, and he arrived about 10 minutes later. He immediately determined the previous occupants used oven cleaner, which clogged the burner and the gas intake. He explained you should not use oven cleaner on a gas over for this reason. He cleaned it out, tested the oven several times, and answered all of our questions. Super helpful, very professional, and much cheaper and easier than replacing the oven.

We had a service call today from your representative, Jay. He was punctual, pleasant and totally…read moreprofessional. We had an annoying problem with a Samsung refrigerator ice maker, bought and previously serviced by Sears. Their service was so poor we actually cancelled our Sears credit card because of the experience. Jay not only repaired our problem he also showed us possible corrective measure for future use. We are totally satisfied and plan to refer all appliance problems to your company, Thank you for providing such good service! G D Smith. Pinehurst, NC

bought a washing machine from these thieves. They told me there was a 3-month warranty and it did…read morenot work for 3 days. I returned the part to them and they informed me that they would call me and they did not call when I checked with them. They assaulted me and threw me out of the store. They are thieves and gangs

Last spring, my husband and I brought our dryer to Bragg Used Appliance for a repair. It wasn't…read moregetting hot. So we loaded it and dropped it off. After more than 6 weeks, and nothing but excuses and poor customer service, and after we threatened to simply pick up them up, they called and said they were done. I picked up myself because I knew delivery would be a nightmare. We then PCS'd to Fort Riley. My husband then left for training and was gone for 4 months. While he was gone, I noticed the dryer was making absolutely no lint. NONE. Then, I noticed that it had a bad burning smell. At that point, I quit using the dryer and took my clothes to the laundromat. With 3 kids. My husband got back and my honey do list was figure out what the hell is up with our dryer. So he just took it apart, and I'm FUMING MAD because the "technicians" who "repaired" my dryer FAILED TO PUT THE DRYER VENT DUCT LEADING FROM THE DRYER TO THE EXHAUST HOSE BACK IN PLACE. Seriously! There was singed and charred lint all over the inside of the dryer. THIS COMPANY IS A RIPOFF. we called and they could care less. We aren't even in the area. I've contacted Better Business Bureau so we will see. Do they even CARE that they are putting MILITARY FAMILIES in DANGER? THOUSANDS OF HOUSE FIRES ARE CAUSED EACH YEAR BY CLOGGED DRYER VENTS. My husband has served 22 years in the military, we've been stationed at 8 places, and NEVER have we experienced such shoddy customer service and downright fleecing as we have by this company. Bragg Used Appliance should be on the BLACKLIST. It will take them starting a house fire and killing a family for that to happen, but BUYER BEWARE. You get what you pay for. The outside might look shiny and nice, but if the insides are junk, you may not just be out the couple of hundred dollars. You are putting your family at risk!

These guys suck! My home warranty contacted this company to schedule an appt to repair our oven…read more The tech put us off for about a week. The scheduled day came and went and he didn't show or even call. I called my home warranty company to complain and to get someone out. They called Red Alert and put us on a three-way call. The tech apologized and promised he would be out the next day. Once again he didn't show up or call. We are now stuck with no oven on Thanksgiving with family coming over. We did get another repair company to come out after Thanksgiving. Thanks for Nothing Red Alert!

TJ lied to CHA warranty regarding repairing my refrigerator. He came out to diagnose the problem…read more He said it needed a compressor. He was sending in the ticket. Its the first week of OCt. 2024. a week has past no approval from CHA. I called CHA to find out what is going on with the repair. I was told TJ did not send in the ticket. I called TJ he stated he forgot and was sending the ticket that day. Another week had passed and I finally got the approval. I called TJ to see when he would come repair? He said next week, well he didn't show. Now it going into Nov. I called CHA to see if they could contact TJ for the repair. He told them he would contact me. Well its the second week of Nov. and I still have not heard back from TJ. I call back to CHA and TJ told them he was very busy for the next 3 weeks. Now I'm pissed, CHA asked me to wait until I could be put on his schedule. I said No! its been too long as of right now. CHA sent out another repairman. He completed the work in 40 mins, fridge working like new." I WILL NEVER RECOMMEND TJ TO ANYONE FOR ANYTHING" He lies, is uncommitted, and trustworthy especially when customers are in need.

Very nice, fast and responsive. And he was very knowledgeable and understood what I needed for my…read moredryer

Best ever service. I like The Appliance Doctor because he answers the phone and will schedule you…read moreright away or let you know when he will be available. He has fixed our washing machine as well as our refrigerator. When he works, he tells you what is wrong with your appliance and what he is doing to fix it, what you can do in the future to prevent a problem, etc.