Really disheartening…read more Got my wedding dress steamed and pressed only. My mom picked up the dress yesterday and when she opened the bag at home, she called me crying. The dress has more wrinkles in it than when I dropped it off, they broke my garment bag zipper, and overall the dress is worse than when I initially dropped it off. I immediately drive into town to take a look as I live 2 hours away. My wedding is in just a few days. I call to see if I can speak to a manager and I'm told he won't be in until tomorrow. This morning, I bring in pictures of the dress and ask for my money back. The manager was extremely rude, his employee claims the bag was broke when I dropped it off, and says their work is professionally done. He then says I'm just trying to get my money back and he won't do that. First off, the bag was not broke when I dropped it off. That is when I knew I couldn't trust them. As you said, a garment bag is only $5 so why would you lie about this? You had safety pins to keep the bag closed. What women would drop off her wedding dress in a bag like that? Secondly, you claim these are "minor" issues and that you don't see a problem. You talked down to me. You didn't care your work was not to my satisfaction. I will not bring this dress back since this is the level of care you treated it with the first time around. My father was able to break through to the manager and he finally offers for us to bring the dress back tomorrow for them to fix it (not today, which he said is none of my business as to why they cannot handle this issue today). Keep the money, you'll need it if this is the level of customer service and quality of work you provide. I will gladly take my dress elsewhere and pay a rush fee so you do not touch my dress again.

I had about 8 shirts cleaned there. They put their tags on the bottom of each shirt, which poked…read moreholes in the shirts. They didn't even ask me if it was ok, before they put holes in my shirts. They also "tried" to clean another jersey and shirt of mine. When they couldn't get the stains out, they didn't offer any sort of refund or price deduction for those 2 items. Other shirts they "cleaned" had a weird sticky/dry feel. I'll never use this business again.

I found this cleaner when I drove by and saw a sign in window for comforter cleaning. They had it…read morecleaned next day and smells good too

Very friendly & kind! Clothing returned cleaned and ironed. Priced very reasonable for suits!! Easy…read moredrop off & pick up with a text reminder. Vanessa super sweet!

If you value your clothes...DO NOT TAKE THEM HERE. I brought in brand new/never worn khaki pants…read more When I picked them up there was an ink mark and a chemical fade (where they tried to remove THEIR ink) on them. The lady tried to "blend" unsuccessfully. I read a review here that said they offered to replace their damaged clothes...not the case for me. I got unwearable khakis back and TERRIBLE service.

I like Stu's Dry Cleaners, although I don't think I have ever met the man himself…read more They do a good job and there prices are reasonable. I like that they do there cleaning on site, unlike the other cleaners in the area that send it out. Stu's has also been flexible when I needed something cleaned and pressed in a pinch, getting my shirt back to me in time for a job interview I had the next day. Justin Kresty

I had a dilemma!! I needed a shirt for a date on Saturday and it's Friday . Esteem Cleaners came…read moreto the rescue and are my Heroes!! They do provide next day service!! It was actually ready today the same day I brought it in! That doesn't happen!! A++++ to the Staff over there!! They need to be applauded for GREAT SERVICE & GREAT WORK!! U DA !!

Great job on all clothing, Professional staff, always…read moredone on time never encountered any problems.

I wish I had more items to send because they do a great job, would, and have recommended London…read morecleaners to family and friends.

They are a 100% pick up and delivery service without a store front and while there are some store…read morefront businesses in pepper pike, I have yet to come across someone else who is better. I have had enough miserable experiences with cleaners across Cleveland from when I stayed downtown till I moved out here. The pick up and delivery service works like a charm. They have yet to mess up a single order to date. Not a lot else to say about a dry cleaning service, about as good as it gets.

Love their extremely large washing machine machines! Makes doing laundry so easy in and out!read more

All the machines are Brooken maybe 3or 4 work they always have strange people hanging around and…read morethe workers always go Out to smoke right by the door