I had my windshield replaced at Only 1 Auto Glass after my insurance company recommended them, and…read morethe experience was excellent from start to finish. Scheduling the appointment was quick and easy, and my service was completed on Friday, April 17, 2026. The technician, Gary, went above and beyond by calling to let me know an earlier time slot had opened up--which worked even better for my schedule. He and his associate were both friendly, professional, and took the time to clearly explain the process before getting started. The installation itself took about 40 minutes, and the results were great. Everything looks perfect, and the whole experience was smooth and stress-free. I would highly recommend Only 1 Auto Glass to anyone needing windshield replacement.

I went to this company when I had an unfortunate crack in my windshield that kept on growing. The…read moreexperience was seamless from start to finish. Once the job was complete they reminded me not to use a car wash for 24 hours and everything would be fine. My car windshield looks fantastic and I highly recommend this business.

The initial work was delayed once. No problem, that happens. On the day of the new date, I get a…read morecall the work will be delayed another week. That's garbage. You don't wait until the last minute to tell the customer of something like this. They knew days before. I lost confidence in any date they give me. I cannot recommend them.

The staff there are friendly and welcoming. Prices are reasonable and they were efficient in…read morefiguring out the business.

Amanuel has the title of "Master Technician" for a reason! My windshield was cracked when a semi…read morehit a rock on the road and it hit my windshield. They go me in right away and despite a delay on my appointment was still way sooner than the competition and far more convenient. He was super friendly and got it done way sooner than we expected. My appointment was 10am-2pm (not a normal appointment time but they squeezed me in due to my windshield being delayed but weather happens) and he finished at 10:50, quick and easy! He was cracking jokes and gave me his card in case anything happens too. Super nice guy and I will be coming back but hopefully not for a while!

Updated to my post on Nov 11, 2025: Got an email from Customer care to call in. All they wanted to…read moredo was setup another appointment which I already stated that fixed in my original email to them. However, I told the CSR that my Lane Tracing Assist is not functioning correctly after they did their calibration. I plan to take it to LEXUS and have them fix but give the bill to Safelite. The CSR said she can just reschedule otherwise taking it to Lexus would void the their warranty and they would need to look at it. I told her why would take it back to the company that messed it up in the first place. Paid $850 for a windshield replacement and calibration. I have to fix the noise and now the calibration myself. Stay away and go else where is my advice.

Stay Away. If you do have a issue and say you are going to leave a review Cole will threaten to sue…read moreyou for slander. I brought my car in for window tint. (02/16/23) (I had just bought this car on 02/13/23. One owner 30k mile car.) I had talked with Cole over the phone a couple times and was told $250.00 to tint my car. When I got there we looked at the different tints available and I picked out the ceramic tint at a slightly higher cost. I was told 400 for a ceramic tint on all windows but front windshield. Well almost 2 hours into tinting my car Cole came out and said it was going to be a extra 100 because the car had been tinted before. He went on about how dealers often remove tint before selling cars. (I have since contacted the dealer and have been told this car was never tinted and they never removed any.) So with my car help hostage and now he wont let me change back to the 250 tint I am stuck paying 500.00. Well when I got the car back I was now late for a appointment because it took another hour to get done. Shortly after I left I noticed some parts to my car in the back seat and upon looking closely at the tint there seemed to be many flaws. I then called Cole and asked about the parts not put back on and the flaws. He asked me to come right back so he could take care of the issues. When I got back he looked at the car and told me that it was to industry stranded and he would quickly put it back together and removed what he said was glue from one window. That night I took a very close look at my car. the way he gave it back was just unacceptable. It took me over 3 hours to clean all the streaks and foot prints out of my car. There are flaws with EVERY window. When trying to talk with Cole about this I had called them cuts in the tint. I guess there are called creases. (Don't get the wrong or he will threaten to sue you for slander) He did offer to redo only 2 windows saying once again that it's to industry standard. I have asked for a refund from him multiple times now and he just refuses. It is going to cost over 500 now to have this all removed and redone and another establishment. I will also be talking to the MN Attorney General about the good faith estimate and the 100 charge while my car was held hostage. I have filled a BBB complaint and will be fillings them everywhere I can and post this review every where I can. I will also update it.

Went in for a window tint on my new car. They were quick and responsive. But during my first visit…read moreafter completing the tint, I saw a few spec of dusts in the tint which got my a little concerned. I brought it back and they were more than happy to meet my needs and expectations. I'm considering going back for PPF. Good to know there's a shop up here in Elk River that specializes and understands car enthusiasts.

I couldn't imagine doing business with anyone else. This place is top-notch--they treat their…read morecustomers with the utmost respect and deliver exceptional work. From Andrea and Gina to Andrew, everyone I interacted with was professional, courteous, and truly dedicated to their craft. I've never been this satisfied with a body shop, and they've earned my business for life. My Tesla is back home, and I have zero complaints--everything was handled professionally and cost-effectively. Highly recommend!

Ace at LeMettry's is phenomenal! He is very knowledegeable, incredibly kind, very professional,…read morevery responsive, and not to metion very patient in dealing with me and all my questions. He has done an excellent job of explaining the repair process of my car to me. If I have had to leave a VM requesting a call back, he has returned my call in a very timely manner and always addressed my needs by exceeding my expectations!! Superior customer service! Thanks Ace!!

Do NOT pay for the rust proofing. Not only does it not work, but they won't honor their warranty…read moreand blame it on "rock chips" All 3 of the auto body shops I went to said this was very common with Ziebart and they had never seen a warranty covered rust in this area.

I've been here to have my truck undercoated and to have my car detailed - a few years apart. I…read moreabsolutely loved the experience with my truck, they took great care of it and loved it as much as I did (It's an old rust free F150, somewhat rare for the Midwest). When I was shopping around for a detail, they were pretty reasonable in pricing. Other places quoted me $250-$500+, which I thought was crazy for an already clean car. I think I paid $260 here, which isn't awful, but I wasn't super impressed with the detail. Especially given the car was already very clean, I still found dust and dirty glass.

Don't waste time and money and expensive jobs not good…read moremaybe for the new cars but if you have a full detailing don't go there sucks I go to pick up the car I notice they miss something I point they said they're gonna fix NO I get home check even worse

Short, but not so sweet experience. I picked up my sister so she could drop off her car to get…read moredetailed. She told me she walked in and the guy kind of gave her a bit of tude, she brushed it off since she has worked in customer service before and he was probably having a bad day. Immediately after we left, he called her and said "it looks like a family of scarecrows exploded in your car." In working in customer service myself, you don't make comments like that towards customers as it can put them off and make them feel ashamed and embarrassed. We all let our cars get bad sometimes, we KNOW, we're already embarrassed, you don't have to make it worse. She called him out on it and he told her to come pick up the car. So we walked in to try to have a chat with his manager on some professionalism, turns out, he's the owner, Kyle. Instead of trying to discuss anything, he just ran to the back after being called out for his unprofessionalism. Usually, I'm not the type to write reviews or even call out a crappy customer service experience, but his attitude and disrespect was just unreal. As I was considering also getting my two cars detailed here, I no longer will be.

I went to these guys for auto detailing because I bought a Groupon. I read the reviews of the…read morecluttered, messy interior of the business, but I had no idea. It was REALLY messy and I wondered how, if they keep their own business like this, how much attention will they pay to my detailing. Three hours later, I found out. They don't. I "only" spent $79 on this, but I have had better service from the $39 car wash in many cities in this country. This detailing was crap. How disappointed am I? Oh, let me count the ways. When I took the keys, thy told me to leave the windows and doors open for the rest of the day so the carpets could dry. When I later felt the carpets, they were soaking wet. It is now 24 hours later and they aren't dry. The rubber mats had standing water in them. A set of carpeted mats were shampooed on the BACK, not on the carpet side. The carpeting on the rear of the fold-down rear seats and on the side of the cargo area were not vacuumed, so the luggage marks are still there. The dash was wiped with some treatment liquid and it mostly looks nice and is shiny. Some places were not wiped and are still dull - so the dash and steering wheel are only partially done and would look better if they weren't done at all, so they would look consistent. Apparently, they used either a paper towel or a linty cloth towel to apply the dash treatment, since there was white lint everywhere. The leather upholstery was cleaned, but with what. There was standing dirty water in the crevices of the frontsenger seat and both back seats. There were dirty water spots (or spots of the world's thinnest wax) in several places on the paint. All indentations around the door handles were spotted. There was water flying out from the exterior mirrors when I first got to about 35 mph on the way home. When I stopped at a local McDonald's for a cup of coffee, I took my own towel and re-wiped the exterior in an attempt to actually dry the cracks and crevices and get the spots off. What ever happened to using an air hose to blow water out of cracks and crevices, then actually drying the car? Did I go back and have them work on it more? No. It was crap the first time and I don't want them near my car ever again. Oh - the good news. The gentleman who greeted me and returned my car to me was friendly and quite personable.

Like Sid, I bought a Groupon and thought I was going to get such a great deal by doing so. My…read morebrand spankin new car had no color on the windows and was screaming for a window tint. When I called to schedule, we set up a time and I then mentioned that I had a Groupon to use. The guy on the phone told me that since I was using a certificate, that the appointment wasn't available and I had to wait almost two additional weeks to get in. Okay... On their website, they have some pictures of vehicles with nice, dark tint. As it turns out, they won't do a tint darker than 50%. So finally, I have my appointment and dropped my car early putting the key in the drop box with their preapproval. This was convenient but since I didn't hear from them, I wondered all day if it was ready and if they found my car. After leaving a message around 1:00 pm, I finally heard back from them at 4:30, thirty minutes before they closed and three hours later than they said. When I showed up, I was promptly ignored by the woman in the office for a full five minutes while she was chatting away on the phone. Finally, they pulled my car to the front of the building. The young man driving squeezed out of the front seat as it was moved all the way forward. He maybe didn't know that there is a button that fixes that? When I got in the car, I noticed that they did not put the rear headrests back into their little slots. Annoying but I could deal. What I couldn't deal with is the fact that I had bubbles on two of my windows. I'm too passive to deal with them about it so I went elsewhere and had it fixed. I can't say that I would go here again, even for a great deal.