I had a cracked windshield and was sent over to Safelite Auto Glass in Maple Grove by my insurance company. I asked if there were any other options.. they said NO, Safelite is the best. They were right. Tim Anderson and his crew were fast and professional. They estimated the job at 3 hours and were done in less than two. Friendly staff, explained everything and handled all of the paperwork. Hats off to TIM and the folks at Safelite Auto Glass. I highly recommend them! read more

horrid experience. techs damaged parts and used windshield glue to put them back onto the body of the car. caused $7,000 in damages to a new car. lied/covered it up when I brought it back because the washer fluid was never hooked up. AVOID this business. read more

Amanuel has the title of "Master Technician" for a reason! My windshield was cracked when a semi hit a rock on the road and it hit my windshield. They go me in right away and despite a delay on my appointment was still way sooner than the competition and far more convenient. He was super friendly and got it done way sooner than we expected. My appointment was 10am-2pm (not a normal appointment time but they squeezed me in due to my windshield being delayed but weather happens) and he finished at 10:50, quick and easy! He was cracking jokes and gave me his card in case anything happens too. Super nice guy and I will be coming back but hopefully not for a while! read more

Updated to my post on Nov 11, 2025: Got an email from Customer care to call in. All they wanted to do was setup another appointment which I already stated that fixed in my original email to them. However, I told the CSR that my Lane Tracing Assist is not functioning correctly after they did their calibration. I plan to take it to LEXUS and have them fix but give the bill to Safelite. The CSR said she can just reschedule otherwise taking it to Lexus would void the their warranty and they would need to look at it. I told her why would take it back to the company that messed it up in the first place. Paid $850 for a windshield replacement and calibration. I have to fix the noise and now the calibration myself. Stay away and go else where is my advice. read more

You see the ads on TV/PC, don't waste your time. No attention to details. Took my car in on Sat at 9:30AM and got it back at 5PM. I noticed a whistling noise on the HWY. Called them back on Mon and it was a 9 days out until someone can look at it. I wasn't going to wait 9 days as I driver everyday. So I found the issue and fixed it myself. When they reinstalled the trim around the windshield they never snap it into the clips. Only some of the trim was actually snapped in. This was on BOTH side of the windshield! How does someone do this for a living and can't snap in a trim? Never again. read more

They replaced my windshield at their shop. Two days later when I had a passenger for the first time, she noticed a large distorted area in her field of vision. The installer should have easily seen this during installation. Their automated phone system is terrible if you try to talk to a human and it hung up on me when I tried to use the automated option. They are coming out today to replace it. When I finally reached a person she was very nice and apologetic. read more

I scheduled a windshield replacement for my work van, but the appointment was first canceled half an hour before the scheduled time due to weather. I was then asked to reschedule, only for that appointment to be canceled again due to weather half an hour prior. Afterward, I was instructed to bring the vehicle to the shop on a Saturday. Upon arrival, I waited an hour for them to remove the old windshield, only to be told they couldn't install the new one or reinstall the old due to rust mitigation work that had been done around the windshield in the past. This is a 20-year-old vehicle with 250,000 miles of Minnesota driving, and it seems no one considered checking beforehand if any prior work had been performed. To make matters worse, I was handed my work vehicle back without a windshield, left in the middle of January in Minnesota, and no information was provided on a towing service or a shop that could assist. I was only told it was "always a bummer when this happens", I'm not the first, probably not the last. This entire experience has been incredibly frustrating and inconvenient, and I am left with an unusable vehicle essential for my business in harsh winter conditions without any clear next steps. read more

Customer service was fine, the whole experience itself was rather annoying. Lobby has no air conditioning, no sound or white noise, and listened to the receptionist smack her gum for 90 minutes. Also, ceiling tiles were mold infested. Place needs an upgrade to even be on-par with a business that provides an average environment. read more

Safelite AutoGlass - Auto Glass Services Near Me - Maple Grove, Minnesota

Truly horrible customer service. Called me at 4:50 with the message there's a problem with your appointment, "call me back". When I called back in 15 minutes (what else does call me back mean), they told me they would not help me, the store was closed. They then proceeded to cancel my appointment without consulting with me, and I could not make another appointment within two weeks. read more

I didn't have a long wait time. My windshield was cracked and they came out and fixed it in the time that was made. Did a great job and explained to me everything I needed to know read more

Great service and friendly technician! I highly recommend this company especially since they can come to your home and complete the repair. Chris read more

Great customer service, timelines were spot on and their product is second to none. I'm always coming back to Safelite for my window replacement needs. read more

The Maple Grove Safelite crew did an excellent job repairing my windshield. I had 2 rock chips that needed to be sealed. Can't even tell the chips were there anymore. Very professional and friendly staff. read more

Great considerate service. Larry went the extra mile.

Customer service was superb! Didn't wait long for my windshield replacement. The employees were super friendly and gave me updates on a regular basis. Top notch! read more

I was driving behind a truck on 394 and sure enough, rock + windshield = trip to Safelite. I arranged to go to my appointment at their shop vs having them come to my location. I drove up and will say my only issue was that they really need a sign telling you where to park if you are there for an appointment. It's super unclear about whether you are supposed to park in front of the door to the lobby or around the back by the garage. I drove around back and the guys working there instructed me to park anywhere. I parked in an available spot and then had to walk in the building to go into the lobby. Not a huge deal but could be solved with a clear sign. At any rate, my appointment took less than an hour, and when the gentleman came out to get me, I said, "That was quick!" and he said, "Oh, I thought we could've been a little quicker!" He did a good job of explaining everything to me, gave me literature to take home and answered my questions. A+ service. And the lady at the front desk was awe-inspiring. She must have been juggling 20 different things and did it all really masterfully. If we ever have another need, I'd definitely come back. read more

Called for a quote and it was 3 TIMES the price of everywhere else. They told me I needed "configuration" that only they were specialized to do.... that I didn't need. Never ran my VIN number, never talked to a dealership. Huge scam of a company read more

The tech was friendly but I don't like it when I get asked to rate them the highest possible rating because their pay depends on it. It is a shame that you pressure your team this way. The window replacement was fine but my remote starter won't stay on my windshield and hangs in front of my face. I purchased expensive double sided tape at the hardware store and it does not hold. I called in and was told that I can just go to any Safelite location and ask someone/anyone there to see if they can help. UGH what a pain since this should have been done right the first time. read more

They will not talk to you prior to making an appointment including giving your credit card. I had to go elsewhere for actual personal contact and pre-appointment question resolution. read more

I have used Safelite numerous times, and have always received great, quality service!

Had these guys replace my windshield(Insurance covered it) and the tech who did the install accidentally nicked the wire for my Bluetooth Microphone, went and talked to them, the manager Rick offered to pay for a replacement. Awesome guys, highly recommend! read more

Everything went well but ....I would have liked to talk to a human beforehand but that's impossible with this company. "Chat" feature on website got no response either. read more

Worst service. High quotes. Go elsewhere. Technicians "first time repairing tempered side window," is NOT what a customer wants to hear. It's bad when the service tech. has to call two other installers and the office to figure out how to do install. Probably better off watching YouTube video. Tech schmech my 10 year old neice could have done a better job and would have complained less. I helped 'cus I didn't want my vehicle completely ruined. Never the less, paint was still scratched from lack of experience. I'm not a window installer. Who knows if it is installed properly, waiting for it to crumble like a sugar cookie. So I can go elsewhere and have it done right. read more

Quick replacement on the windshield on my Defender (half the quoted time), very professional staff, much appreciated!

Had the windshield replaced on each of my two cars, once in store and another time with the safelite van driving to my location. Both experiences were excellent! Highly recommend! read more

My experience with Safelite was exceptional from beginning to end. The appointment making website was very user friendly, the appointment reminders and updates incredible and Cory, the installer was fabulous- on time, professional, friendly and a great communicator. We would highly recommend read more

We used Safelite for our Daughter's vehicle. The car was broken into and the driver's side rear window had to be replaced. We had Kent as our Safelite Technician. This guy is amazing! He offers the old fashioned kind of customer service that you used to get back in the "Good ole Days!" He is very professional, extremely friendly and a strong communicator. This was not an easy job and Kent had to travel through a significant snow storm to get here. He was here on time and completed the job with precision. He wanted to get our daughter's car back to her and he demonstrated a sense of urgency that is very rare these days. Thank you, Safelite and KENT for a job extremely well done! I give Safelite my highest recommendation and rating! read more

Joe T. I got three rock chip in my windshield from a dump truck hauling gravel on 169 in Plymouth. I pulled into a Holiday station and there was a safe lite van in the parking lot I snapped a picture of there number and called set an appointment to have fixed, they did all work with my ins. Went to the Maple Grove location in and out in 1 hour. Fast, courteous and professional. read more

While getting my windshield replaced, the tech dropped my review mirror causing the mirror's electronics inside to rattle. Through this process I had been understanding and willing to work with the location which I had the issues... until they used scotch tape to fix what they broke in a 70,000$ vehicle. Safelight damaged my mirror while replacing the windshield and not only made the damage worse, but offended me when they used scotch tape to "resolve" the issue. To summarize: there are multiple pry marks around the mirror, the buttons are all loose, the buttons have been scotch taped to the mirror, and the electronic part of the mirror is no longer working. Pictures speak more, If I could post a pic of the Scotch Tape holding down all my buttons and the mirror together its almost laughable how offensive this was. DONT USE THEM GO ELSEWHERE. read more

Very pleasant experience, from the phone call to set up appointment, to the actual work done. The technician explained everything, and did a good job cleaning the car when he was done. The waiting room was clean and comfortable with free coffee (Keurig, no stale pots!), and the technician kept me informed throughout the 90 minutes I was there. I would recommend them for window or windshield replacement without hesitation. read more

In the space of two months, my husband needed his windshield replaced (insurance) and I needed my windshield repaired (out of pocket). Based on my husband's great experience, I went there too. I can't recommend it highly enough. From the ease of making an online appointment, to the friendly receptionist and the friendly and professional technician, we were both really impressed. My technician was clear that there was a small chance during my repair, the windshield could crack and need to be replaced. That didn't happen and the repair was perfect. The waiting room had lots of magazines and a TV. My repair was done in less than half an hour and I was prepared to be there at least an hour. The prices were fair and again, I wouldn't have needed to feel more than fine about getting my windshield repaired, but my experience was super positive and they deserve a great review. read more

Maple Grove MN location - excellent customer service, great communication - an all around wonderful experience and the windshield is perfect. I called 3 other places and the same windshield was $450.00 MORE! I did not think it was the right one due to the HUGE price differences at the other places so I called Safelite with my VIN (for my 20 year old vehicle) so they could be certain. They said they would call me back after they looked it up to make sure and it sure was. Thank you to the entire team there - so much appreciated! - I highly recommend read more

The service was EXCELLENT Fast, thorough, kind. Our driver window had been smashed out by thieves; there was glass everywhere! I felt Safelite people went the mile by vacuuming up the whole car in an effort to get the glass cleaned up. I would use this location again. The one disadvantage of the Maple Grove location is the parking, which is bad. This is not the businesses fault really, it is just a fact that customers and staff need to work around. They really do a great job here read more

Half assed job for full price. The sealant looks terrible. No where near as good as the factory quality it had when I brought it in. This was my 1st and last time using Safelite. I would advise others to spend their money elsewhere. read more

First off, I'd like to thank the customer service department of this location, for being so very accommodating and professional. The three people that I spoke to on the phone during that time to reschedule my appointment did a great job. The technician on the other hand was lacking a bit, but he did do his job and installed my window. I just was missing a rear view mirror and there was scraps in the back of my car. Though that got taken cared of within an hour after informing Safelite. So far the the Windshield that was installed has held up quite well the past few days. I don't recommend this location though, because of the tech that attend to my vehicle. I do recommend the Minneapolis location. The tech there on the other hand was honest, informed and professional. He let me know why and how my windshield was damaged and explained about rust damage and repair, the adhesives Safelite uses to adhere the windows to the vehicle, and the danger of just installing the widow without taking care of the rust around the frame of the Windshield. So i learned a thing or two from him, which to me exudes specialist. read more