I had booked an appointment with this company on November 4th at 6:00pm so that they could patch my…read moretire that had a nail in it. I used the number they have provided online to do so, the woman who booked my appointment sent me a confirmation text which I will include the screen shot. I get to the location at the time my appointment was set for and there is absolutely no one here. The doors are locked, lights are off, it is completely dead in there. I call the number back to figure out what is going on and the same woman answered, she seemed to have no answer for me on what was going on and all she could do was suggest a store at a different location and then gave me the customer support number. Overall this extremely frustrated me and I don't think I will be coming back.

They have always treated us fair and do good work. Our "go to" tire place most of the time.read more

I had an issue with the linkage bushings which also required a transmission cable swap. They…read moreoriginally tried an aftermarket part which would not stay in place and I was stuck in the middle of the road unable to move anywhere. I called Dobbs in no more than 10mins they arrived with a mechanic in Tow. He drove my car back to the facility, they ordered the factory part which fit more snug and held on better and everything has been great since. I have had service done here several times and though sometimes it seems costly the service and lifetime warranty make it worth it. They always do a really great job!

Where to start, a tech picking and eating his own snot in my car for 10-15 minutes after closing, a…read morewoman who's clearly never worked a car store counter in her life or the fact they fired the only competent manager this place had for an absolute dunce.

I am not confident they did the work they said they did. I never felt the car move, as is usual…read morewhen changing the oil filter. I know they didn't check the air in the tires. And the sticker they gave me for the windshield had the same mileage (8 miles different) as the previous sticker.

The teenagers they have working here are so unprofessional. Talking to each other about "uppies"…read moreand their lunch break. One of them asked the other guy to finish out Bay 1 (which is my car) and he said "if you ask." If i have to ask it will not be nicely. It took me an hour to get an oil change. One of them took out my air filter and smacked it around in his hands for 5 minutes before showing me and asking if i would like to replace it. One spilled coolant all over my engine. I had to ask them TWICE to NOT touch my nitrogen tires. I knew i should check under my hood when i got home.

Would HIGHLY RECOMMEND, people we very nice and polite And professional. Did not try to sell…read moreunnecessary things and made sure you saw everything that they did. I just got the standard oil change and it was one of the cheapest price wise that I've had in a while, not to mention that we were in and done in around 10 minutes. Very very impressed, definitely going back when I need stuff done. Definitely a in my book!!!!!

Stopped into the Edwardsville Valvoline for an oil change while doing some lastminute shopping…read more Pulled up behind the shortest lane after being waved to do so. Got all the preliminary work done, popped the hood and patiently waited for my turn. Shortly after, I was asked to move over to the other lane and I did so. Maybe 10 minutes later, the young man who checked me in came and asked me to move back to the other lane because a gentleman in a minivan felt he should was and should go first. I don't believe this gentleman was even in line before I got there and commented on this to the service tech. I told him I was not moving again and he informed he would tell his boss. Shortly after this encounter another male tech, assumed the boss, came strutting over to my vehicle. He told me he had checked the video and it showed the minivan had arrived prior to me. I told him I didn't believe so because I pulled in behind the white car now sitting next to me. He told me, and this is a direct quote, "I don't know if you are a liar or old and confused, but I'll let it go this time." (My Siri, which I was setting reminders on, caught the whole conversation.) I told him that wouldn't be necessary because I'll would drive on through, without service, after the truck in front of me was finished. Which is what I did, after pausing for them to close my car hood. $101 and some change will go to another business with more organizational skills, better management and customer service skills. Will never use this business again.

DO NOT GO HERE. They do not know what they're doing. My car was taken here for a repair. $1,000+…read morelater and 68 miles down the road, the car then over heated and engine was ruined. My family contacted them and was told they couldn't help and it wasn't their fault. No one from management or at the corporate office would speak to me and I was told no refund could be made as it was fine when my mom drove away. I have advised my insurance company to remove them from recommended "repair shops" and they're currently looking into it. In the meantime, take your car elsewhere, they will not stand behind their work.

I pulled up at 3:45 for a 4:00 appointment they had scheduled for me. I was greeted upon arrival…read moreand told it may be a little longer because they had another truck on the lift. I was picked up to run errands while waiting for my truck to be serviced. I was called at 5:00 and told they would not be able to service my truck because the other truck was stuck on the lift. I pulled up around 5:15 to pick my unserviced truck up and was told sorry but also noticed the previous truck was no longer on the lift. Maybe they wanted to close early. We are a busy family and a very organized family. I wouldn't waste your time going to this location unless you want bad service. We were just there for a scheduled oil change. Do you really want these incompetent people doing any service on your vehicle? I don't and will not be returning but didn't want anyone else to waste their time either going

We have used Pro- Automotive for all of our cars. Always great customer service, and knowledge!read more

Great at diagnosing the source of the problem. Honesty is apparent. Reliable repairs.read more