I had an issue with the linkage bushings which also required a transmission cable swap. They originally tried an aftermarket part which would not stay in place and I was stuck in the middle of the road unable to move anywhere. I called Dobbs in no more than 10mins they arrived with a mechanic in Tow. He drove my car back to the facility, they ordered the factory part which fit more snug and held on better and everything has been great since. I have had service done here several times and though sometimes it seems costly the service and lifetime warranty make it worth it. They always do a really great job! read more

Where to start, a tech picking and eating his own snot in my car for 10-15 minutes after closing, a woman who's clearly never worked a car store counter in her life or the fact they fired the only competent manager this place had for an absolute dunce. read more

Went in for an alignment and was told a variety of prices A through B. I was charged above that without explanation. I was called being told I had a bump in my front right tire but they did not provide photos or evidence of that. Tire was driving perfectly fine after the alignment. They also said the struts were leaking heavily. There was no liquid of any kind leaking from the bottom of my vehicle before or after picking and dropping it off. Eric was the one who charged us and was assigned to my vehicle. He was not compliant or kind in anyway. Heavily doubt I will by coming up here and suggesting this location to anyone. read more

Came in with a brake issue and was quoted $1300 for new rotors, pads, calipers, hoses, everything. Took it to my regular mechanic who's further away and he replaced a hose for $75. Same price that Dobbs charged to give me a quote. Ripoff. read more

I've been going to Dobbs for very long times several several years, I've never had an issue. They've been wonderful in everything that they do. We recently took a car to be seen, and they were able to tell us something that was wrong with it, that we didn't know they were able to find out that there was a recall on the specific car that we didn't know about so we took it to the dealer and they fixed it We would not have been able to know about the recall unless Dobbs had been doing a phenomenal job on what they do I 100% referred Dobbs to anyone and everyone for whatever they need for their car. They will be very well taken care of because the people of Dobbs are very kind and they do very best work that I've ever seen. Sincerely , Pam Longwell read more

Another great job from Dobbs. I would highly recommended this business. They did a great job in our X5!!! Thanks from the front office to the service tech!!! read more

I made an appointment for tire rotation and balance (free) because I bought my tires there and an oil change. Everything completed right on time. Even a little early. At a fair price. Dave was super nice and helpful. read more

Let me tell you about this place. My daughter , over 300 miles away at school in Edwardsville calls me in a panic telling me her brakes are smoking. Being a parent with your kid calling you in a panic with major car trouble as most of you know is very unnerving. I did a search and saw Dobbs with high marks. My daughter dropped the car off and I called and spoke with Terry. I explained our predicament and I was at the mercy of a mechanic who could have done anything he wanted but to my wonderful surprise Terry treated me Amazing. Terry determined in a reasonable amount of time what the problem was and gave me a written estimate before the work was done. The estimate was very fair as I shared it with my local and long time mechanic here at home. I want to say thanks to Dobbs and especially to Terry for treating my daughter amazingly well and treating a Dad in distress 300 miles away from his in need daughter like family. Thanks thanks thanks Terry for doing the right thing and taking such good care of my family and being fair. I truly appreciate it. Dobbs and gentlemen like Terry are few and far between. If you want you car repaired by trustworthy people Dobbs and Terry is the place to go. Thanks Terry for everything. Much appreciation and respect Bob Cavaiani Chicago, Il read more

I had my car literally die in my garage. When it was towed go Dobb's, they fixed it right away. The battery was still under warrantee 4/5 years and they replaced it and charged me half price. I will always recommend these guys!! read more

Went to go get my tires filled while on my way to get food, and the worker has trouble getting my valve caps off, breaks one after grabbing a wrench and tries hiding that he broke it. I get out of the car to check them and see the broken one with the worker acting very surprised about it all of the sudden. He then calls out another employee to try and help, he breaks another while I'm watching. I then have to wait over an hour to get 3 valve stems replaced and still pay the full $30 for all 3 of them even though they damaged 2 of them, they were kind to me but breaking my stuff and still making me pay in full is not cool and I won't be returning to any Dobbs locations again. Ruined my day!! read more

I've been to the Dobbs in Collinsville for 3 new sets of tires on two different vehicles the last 5 years. Today it was new tires for my 76 Camaro. They do great work, professionally handled and in good time. I was as impressed today as I have ever been and their warranty for repair, replaced and rotate/balance free every 6k miles in unbeatable. read more

Got a standard oil change and tire rotation. Nice staff and clean waiting area. Prices were pretty spot-on and predictable. Will be going back. read more

Warning about Edwardsville, IL Dobbs. I received a quote to fix my Uncle's jeep on 8/18/2021. They told me it needed $1,312.00 to do all the repairs needed brakes, rotors and brake line all the way around. This seemed odd to me since there was only 20,000 miles on the jeep. Not having this kind of money I decided to get a second estimate. I was able to get the jeep repaired for $285.00 and they said that there was absolutely nothing wrong with any of the brakes except the right rear tire. Again, if you are a woman do NOT trust this location. read more

They did great on my car. They were reliable and trust worthy. They could have lied to me about a couple of things, but they did the right thing, fixed the issue, and made me happy. For the record I'm a small lady, who doesn't look like I know much about cars. read more

A friend got charged for a wheel alignment he didn't receive. You may want to keep shopping for another store. read more

I am from North Carolina, and I was in town visiting my family. I had a nasty blow out after 13 hours on the road. Not a great way to end a long drive, or start a vacation. My brother in law recommend Dobbs since they just fixed his car and he was very happy with the way he was treated. I shopped around and found they had the best price on the tire I needed. The tire had to be retrieved from another location, but it was there and installed right on time as promised. The service was excellent. I just wish I was closer as my other vehicle needs a new set of four, and I would rather spend my money there where I felt like they cared and not just a tire sale. Mike thanks for your help, and Terry thanks for your great customer service on check out. Aaron Baker read more

Went to get brakes repaired, a simple double hydronic line replacement with 3 hours of labor. Charged me $716! So if you want to pay 3x regular price this is the shop for you! read more

Great shop! I don't know how to say this, but I buy tires for my vehicles at another shop. I called Dobbs for a family member working his way through college. His truck really needed all of the tires replaced, but he needed to eat also. Terry and Eric helped my confused family give him the best of choices even though they didn't get to sell him 4 or 5 tires. This means because my of confused family they had to juggle tires around multiple times. They did everything without a glitch. He will be going back for 2 more as soon as he can. And I will be talking to them about new tires on my fifth-wheel trailer before next spring. read more

Cory, the garage manager, provided excellent service and communication over the past two days. I had a need to align my car and based on aero modifications it required some extra effort on the garage's part. Cory and team went the extra to make it happen. I also needed my windshield replaced in a hurry as I was leaving on a trip. Dobbs called around to find out if I could get into a windshield shop. Again, they did leg work to help me out. Great service! read more

As a woman, I dread any sort of automotive work because of the reputation auto shops have of ripping off women. This place withholds that reputation. I had a scheduled oil change planned here, and when I went to pay I asked if the $15 coupon I had was still attached. The guy ringing me up rudely responded, "How much do you think an oil change should cost?" I never questioned the cost, and I didn't know how much the oil change was - I never questioned that. He then proceeded to give me a receipt with no cost break down and not giving me my key back. I'm disappointed by the misogynistic experience and just the rude behavior in general. Hire better people that treat customers respectfully. Would not recommend, and would strongly discourage for women especially. read more

This is a great, honest shop. Which is no small feat in the auto repair bsuiness. I had my car serviced here growing up and my parents have been going there for something like 15 years now. They dont' try to sell you more than you actually need, provide quick, reliable service and even repair flat tires for free. If you need new tires or some basic car repair service, I'd put them on your list. read more

Dobbs has been a place that my family has always taken our vehicles for as long as I can remember. They do great work and have always stood by it. This particular store has been servicing my family's vehicles for at least 16 years and mine personally for 10. I'll probably never go anywhere else. read more

This place has impeccable service! We had an incident on the road while traveling home and they were kind enough to take us right away. We had stopped at Midas right before and were turned away. They asked us to head up to Dobbs sarcastically and they might take you. Well, thank you Midas for sending my business to Dobbs going forward! Best thing I could've done. The two men I encountered were amazing and definitely pride themselves on impeccable service! Don't waster your time --just go straight to Dobbs! read more

We blew out our front tire on a road trip right outside of St. Louis. Luckily, it was around 4 pm on a weekday and stuff was still open. We had our car towed to Dobbs and they did a great job helping us out.They knew were were in a hurry to get back on the road and were very accommodating. read more

We've been coming to Dobb's in Edwardsville since they opened many years ago. They have always treated us like family, very accommodating and helpful. They are extraordinarily customer service oriented, honor their warranty without hassles (although I think in nearly 20 years I've only needed a warranty repair once), and even though we have moved to St. Louis, we still take our repair work there. They are top notch! read more

Dobbs tire service is a top-notch customer service friendly business that truly wants to help a guy in need. I had made a quick decision to drive 450 miles home at 7:30 PM on a Thursday night when I discovered I had a screw in my tire, I called them at 7:35 PM and they worked me in even though they were closing at 8 PM. I arrived at 7:50 PM and they very expeditiously serviced my tire and had me back on the road at 8:15 PM. Now that's customer service and not only that they were extremely friendly and helpful giving directions as my data on my phone was not working at their shop.I am very grateful for their willingness to take the extra step and work me in so I could get to my destination without further delay. Thanks again Dobbs service and tire repair, I'll definitely be singing your praises for a long time! read more

I had a great experience purchasing tires from Dobbs in Edwardsville. I first called around to tire stores in the Edwardsville area to price compare, and not only did Dobbs have the lowest prices they had excellent customer service. When I went in to make my purchase I experienced excellent customer service throughout my visit. I was greeted by name, because I had talked to someone on the phone earlier, and all of the expenses in my purchase were explained to me. I fell like I got great value for my money. When I asked a question the sales representative actively listened to me. I would strongly recommend Dobbs Tire & Auto Center in Edwardsville IL to people looking for tires. read more

Have found them to be honest & decently priced for tires and brakes in the past. They have also done quick checks at no charge. Great attitude, very customer oriented. read more

Bought my two new tires for my car. Terry was my attendant. He was very helpful and nice! Thanks Dobbs!

There was only one time where I got an inaccurate evaluation and had to take my car elsewhere for cheaper fix. HOWEVER, I love how conveniently close Dobbs is, how nice and generous they always are, both on the phone and in person, and how timely they are with appointments. They even got me in last minute one morning, with a full parking lot and garage, and still managed to diagnose and fix my car that same day. Quality work and very great customer service! Sometimes it pays to spend a little more for the service and the assurance that you won't have to leave your car for hours or days in hopes that someone will get around to it. read more

If I could, I would give them a negative review. Went in to have my breaks checked due to squeaky sound. Received a call that I needed to have front and back break pads and rotors fixed, plus my oil change and cost would be $820.... Told them, no thank you. Just do the oil change. I will have my dad check the breaks. My dad checks, only needing front breaks changed, no rotors. Total cost $36. Please do your research before every using Dobbs in Edwardsville. Plus when I needed to pick up the next day and was in the middle of asking what time they opened, they hung up on me. Great customer service..... read more

Can't say enough good things. They go above and beyond to guarantee a fair price and do great work.

5 Star are you kidding me. Dobb's knows how to screw people better than about another business I have ever done business with. I will be posting pictures on Facebook they installed new brakes on my 03 Ram truck year back. The only reason I took to them because I was working 72 hours a week. They changed out all 4 calipers and rotors without my approval. No reason at all to replace calipers there was only 32,000 miles on the last one. I never had a full peddle. I replace everything last week come to find out they busted the bleeder screw off on the drivers side, plugged the holes. The rear calipers where mounted on the opposite sides of the truck. I guess their tec's don't know what the R and the L stamped on the calipers mean. Mechanic's no Technicians yes, you are going to pay about the same here as the Dealership so take your car to the Dealer it will be done right the first time. read more

There is no wonder that every Dobbs within miles is in need of staff. Their staff treats customers like they should know everything about cars their is to know and i wouldn't even blame it on them because that's how their management treats the staff. A friend of mine works their and says it's like being with a bunch of over aged high school students. Their staff has no respect or sense of team so no wonder why they can't get anything done right the first time. Every single person i know that has gone there to get work done has had to go back and have someone else re-fix the issue. I would never recommend going here and i would never recommend that you let anyone you care about work for them! read more

BEWARE OF DOBBS TIRE AND AUTO! I brought my running vehicle to Dobbs for minor emissions work. I applied for in-house credit. My vehicle was returned barely running with wiring problems. When I refused to pay for their mistakes I was told they already ran it on credit. Dobbs corporate has no record in report so denies my claim. There are plenty of other auto shops, don't risk being the next victim! BEWARE OF DOBBS TIRE AND AUTO! read more

Always friendly and seem to be very honest. I like the fact that you do not HAVE to make an appointment but if you do...you are really done fast. read more

Friendly service at the counter, but felt like they were trying to sell me more than I needed done, and for too much. I politely declined, came back and picked up my keys. They gave me papers with all of their suggested repairs but no estimate price on the papers. I was REALLY unhappy to find my car parked not in the Dobbs lot, but in Target's parking lot with all of my doors unlocked! I know I didn't buy their services, but they could show my property a little more respect. Won't be going back. read more

I had a belt break and took it to Dobbs where they changed the belt, thermostat, and water pump in August. On my way home in December I had car issues and took it to a mechanic back home. Dobbs had used a cheap thermostat that had busted and was not regulating my engines temperature. They also after raking up a large bill tried to sell me more than I needed. Never going back again. read more

Dobbs did not re-attach my PARKING BREAK after I went in for a diagnostic on my break system. I received an estimate from them for $3,500 and got my car fixed by someone else for $1,400. They wanted to replace multiple parts that did not need to be fixed and I noticed they wanted to charge me $1,800 for a part that I received for $400. Again DOBBS GAVE ME MY CAR BACK WITHOUT THE BREAKS PROPERLY PUT TOGETHER. I have a manual car and didn't find this out until I tried to use it and my car began to roll down the hill. I also had the key to unlock my tires left randomly in my center console so had to spend 30 minutes looking for it when I got my car home. When I called Dobbs a gentleman tried to cover his own ass and told me that they didn't even take the tires off which was an obvious lie. You have to take the tires off to check the break pads at the very least. Overall nice guys at the counter, but I can not trust them. read more

This has been the worse service I have ever had getting a vehicle worked on. I went in on 11-11 to get brake work down and a new tire on back passenger. I dropped my car off at 10am. I went to eat lunch for my bday and they called me three times twice asking me the same question of which tire was bad. Then They called to tell me my caliber locked up aand I had to get it replaced. I asked how much it was goin to be and he came back with ma'am u have to fix it or U cant drive. How much is it? Again never answered. Well I went up there to get it at 5 looked at the bill and asked why did ot go from 400 to 800. Ma'am just sign on the line. No I want to know why its so high. Again wouldnt answer me. Well I'm driving to work and guess What my brakes are squealing. And My car is pulling off the road. Really. I called them back on mon at 7am. The guy told me to bring it back up there asap and they will will get me in quick. Well I got there around 330 cause I was at work I had to sit there almost three hours for the guy to come out and say they put too big of rotors on my van that they had to shave them down. How do you put wrong size things on a vehicle thwn say you shave them down. Then he claoms my tirerod is bad that was why my car was pulling no my car wasnt doing that before I came in. He then says he isnt fixing it. Yep I blew up and said I paid 800 on my van to get fix and had to bring it back and your goin to tell me your not goin to fix it. I told him give me my van and keys I was leaving. I got up the next day and called corporate he called me back and told me to take my van back up there they have to fix it. Well the manager called and promised to get. To get me a rental so they could look deep into what the prob could be. Well I went back there to go get rental and that was a fail. Never got it cause someone that claims they do alot of work with enterprise he didnt know u have to pay a deposit. Lie. Then he told me his crew told him the reason my car was pulling cause of front end bad parts. But told me it was tirerod that had too much slack in it. So needless to say after three visit of trying to get it fixed brakea are squelling yet and my car pulls to both both sides. They moved tires around which calmed it down but never fixed the problem. Corporate called me back and said I will not recieve money back if I want it fixed then i have to keep taking it back and forth. No I dont think so. Three strikes your out. Im out of 800 and My van a mess. Oh did I mention ive been sick with strep and suppose to be home resting during this time but they want to play games with folks. read more