I was 100 miles from my destination when I pulled into exit 26A to grab lunch at Arby's. I pushed…read morethe brake pedal... and it went straight to the floor. I punched up Google Maps on my phone to find the nearest car repair shop. Google mistakenly had Jim's listed as 709-2 Plaza Drive. That is wrong. So I called Jim's and spoke to Junior, who gave me correct directions. I gingerly made my way to the nondescript cinderblock building at 100 Brown Ave. The guys hoisted the car up on the lift and suggested I had blown a brake line. I would need to leave it overnight, so I called up Enterprise Rental and got picked up. On my way out, I advised Junior to call me with an estimate. The next morning, I called to check on my car. They hadn't gotten to it yet. They suggested it would be finished by "3 or 4." "Okay," I said. "Just call me with an estimate." I had to get the rental car back by 3:00, so I returned it and got a ride back to Jim's. The car was fixed - 180" of new brake lines - $310. Now, I appreciate the fact that they did fix my car within 24 hours. But I did ask twice to be informed of an estimate. And I only learned the cost when I showed up. That's pretty whack. Also, the waiting room ceiling had a giant crack in it, along with buckets to catch the dripping water. So the place felt sketchy. But... they did fix my car. And when you don't have the ability to brake, that's a big deal.

Needed work done on my car, a few times, Jim's has always been helpful to solve the problem. Always…read morea good response!

I would recommend Cergizans to anyone looking for a friendly and reliable auto service facility…read more They are always being proactive about things so you are aware what is going on with your car or truck. Very nice waiting room as well.

Very pleased with the repair on my Chevrolet Bolt EV. The staff was professional, thorough, and…read moretook the time to properly diagnose the issue and explain the work clearly. My car is working properly again, and I appreciated the honest, courteous service. I would gladly recommend them.

After having an amazing mechanic in Chicago for 25 years, I was worried about finding a new one…read more Reeders was absolutely amazing. They took their time to actually diagnose an electrical problem and stayed in contact with me the whole time. The client-facing folks of the business with whom I dealt (Haley, Megan?), are very knowledgeable and helpful. I'm happy to know that Reeders is here?

It was easy to explain my auto problem and what I expected as an end result; it was particularly…read morerefreshing to get a real person to follow up with me. Going over what the mechanic discovered and a suggested solution and cost can only be summed up with one word, Professionalism.

Great service and fantastic staff. Loyal customer who not only comes for tires. They provide…read moreroutine mechanical work on all my vehicles.

Total waste of time with another group of people who would rather talk forever about their…read moreextensive professional expereince than answer a few questions. Don't even waste your time speaking with them go to an actual professional place with real expereince...

Just used Adam's Towing through my insurance. Very friendly and very professional. Called me ahead…read moreof time and told me he was on his way. Had to tow me to the dealership and he did a great job. I highly recommend Adam's Towing!

My 18 son got a tow recently. His car is extremely low and can be hard to load safely. Adams had…read morethe right equipment for a damage free tow. Service was prompt and professional, communication was great as well. Hope we don't ever need a hook again, but if we do, we'll use Adams.

August 7, 2026- the service department at this dealership is still garbage. The new name is Graff…read moreFord. The letterhead is new. The quality of workmanship is still the same hot garbage. My daughter took her vehicle there for a safety recall. It's a subcompact SUV with a turbocharged one liter motor. It had a wet belt driven oil pump that is internal on the engine. Why any manufacturer would choose this extremely poor design over the older, safer design of driving it off the bottom of the distributor I don't know. The only reason to visit a ford dealership service center in northwest Indiana is for a safety recall. For everything else, take it to your locally owned garage where a small business proprietor who actually wants repeat business will perform actual quality work. After having the car in the bay for about 5 minutes they came back and told her everything was good. Her car wasn't part of the recall. Fast forward a few months later. She is on the interstate 450 miles from home driving at night. A "low oil pressure" alarm flashes up on the center console display. By the time she pulled over on the immediate exit and turned the engine off somewhere safe the engine was cooked and the turbocharger was totally locked up. All this happened in less than two minutes. The next morning a friend of mine and I took a car dolly to pick up the car. My copilot did some Internet sleuthing while I drove. Based on the symptoms he determined that the safety recall concerns in the letter she received went unaddressed when she took the car to Bosak Ford/Graff Ford. We hauled the car to Tim Short Ford in Campbell County Tennessee. They quickly (and competently) confirmed that the faulty oil pump design was to blame and the engine was destroyed. Tim Short Ford replaced the engine as soon as one was shipped from Ford. The manufacturer covered the costs entirely. So thumbs up to Tim Short Ford in Tennessee. And Bosak Ford/Graff Ford has proven once again they can't be trusted to do their job. You can change the letterhead on the stationary. You can change the signage on the front of the building. But if you keep the same flunky workers with the same garbage standards then you haven't changed anything. A turd covered in gold leaf is still a piece of shit and so is Graff Ford.

I had an appointment to change my oil at 1pm. I arrived at 12:45 and checked in. As I was waiting…read morepeople came in after me and left before me. Finally at 2:45 my oil change was complete. Two hours to change your oil with an appointment seems unacceptable to me. Robert B.

I had $1490 worth of work done all at once, new radiator, new timing cover assembly, new water…read morepump, thermostat, hoses, gaskets for just about everything that may have a gasket, to fix a substantial coolant leak and small oil leak in one fell swoop. And man, do these absolute legends of automotive repair always leave me incredibly satisfied with their fast and high quality work. Within 3 days, not including thanksgiving, they had everything finished. The problem is gone, and so are several other smaller problems that turns out were attached to the whole "everything is leaking" problem. The rough idle is gone, the power dips are gone, throttle response is better, no more oil burning smell. I dont know exactly what they did, but the fantasy in my head is that these engine wizards waved a magic wand and poofed my car into factory performance state. I have a 2008 base model chevy impala with just shy of 200,000 miles on the odometer, theyve done plenty of work on it in the past, and im sure theyll do more in the future. Well i'd hope i wouldnt need that work, but should i need that work, theyre always the first phone call. The people here are professionals, in every regard. They make Jiffy Lube look like a bad joke. This place is busy, because they have a lot of customers, because the people in this area know they are the best place to have anything done on your car. But even as busy as they are, everything is always done quickly and without any flaws. Could not recommend hometown auto repair more, i know my ancient worn out car is in good hands every time its there.

Matt has always been extremely helpful when I have gone to his shop. He had a love for cars which I…read morenoticed right when I pulled up. I have since recommended him to numerous people when they have asked if I knew a mechanic.

If you purchase a vehicle from here be warned you are SEVERELY overpaying. I purchased my 2017…read moreToyota Highlander from Another dealership in Lake county . I saved $5500 for the exact same vehicle/model/everything was the same. This dealership is close to my house so for maintenance I took it there. BIG Mistake! They put my tow package on crooked, and my AC wasn't working which I didn't know at the time but they passed it on my routine maintenance, I had to get the AC checked out at a separate appt two days later and they messed that up too. I'm disappointed with my Toyota in general, poor quality. Stick with Honda or another company. Either way, don't buy from Lakeshore!

I just bought a new 2020 RAV4 HYBRID from Mark Ramirez at Lake Shore Toyota and I am over the moon…read morethrilled!! Mark was an incredible salesman and allowed me the time and space to buy this car the way I wanted and needed to. Every member the Lake Shore team is kind, patient and friendly! Thank you for the great experience!

I'm currently here with my friend while he buys his new Volvo and I can not believe how nice and…read morerespectful the people here are. Peggy, bill and Brian are the three that we dealt with when getting his Volvo and they made the process of getting the new car and trading in his old super easy ! I would really recommend this place to everyone ! They are super honest about the whole experience. Mind you we drove 3 hours to get this Volvo and it was definitely worth the drive ! This will definitely be the first place I come to when I decide to purchase a new car ! Thanks again lake shore ford !!

My truck has been at Bosak since April 30th waiting for parts for a warranty repair. Please see the…read morequestion(s) I asked Bosak and the response I received (directly below). Beyond frustrating and the response I received highlights a bit of incompetence on a few different areas (customer service and parts ordering / management). I asked the service lead, "Who at the business can I talk to in order to share my concerns with and most importantly stop the endless loop of part issues? As a quick reminder all the parts were supposed to arrive May 7th and today is June 3. There is an obvious breakdown / gap in the way things are being done today." The response I received was, "No one here. All we can do is submit the order and wait for it to come in. Once it gets here and the Tech starts installing, we won't know if anything is incorrect until installation starts and a part doesn't fit, which is what happened in your case. We have no control over how fast or slow parts show up. and most importantly, if we order something and they don't show up, there is literally nothing we can do about that except order it again and wait."

*Buyer Beware* Went to have my car looked at for a shake in the front tire. Got into a disagreement…read morewith the "Owner" (self proclaimed and wouldn't give his name) about the cost of the diagnostic and this guy swears worse than anyone I've ever had the displeasure of being held hostage by. Insulting and literally yelling the entire time I'm there to get the car. He got out of his chair to "square up" and threaten me, just to sit down and continue insulting me. "F****** moron" seems to be his favorite phrase if you make him mad. 0/100. I will never go here again and my job has already committed to not using them for vehicles either. I have never dealt with such a rude arrogant prick in my life, and I worked retail in the south for a while so I've dealt with plenty. *Buyer beware!* I would take my car literally anywhere but here!!!

5 Stars doesn't adequately describe my experience with them. Perhaps a 10 out of five would be more…read morerepresentative. I took my GMC there to get a price for replacing my leaf spring shackles. They put it up on the rack, and we all agreed that they would probably have to remove and reinstall my trailer hitch. They included this in their quote which was $350 less than another Portage repair shop, that wouldn't even step outside to look at my truck, they just pulled a quote off of their computer. Anyway, I scheduled an appointment, and dropped the truck off Monday late afternoon. Nicole called me the next day around noon, and said the truck was finished, and even better news was that they were able to install the new shackles without removing the hitch. This resulted in a price that was $150 less than the original estimate. They wouldn't have had to tell me that they didn't remove and reinstall the hitch, I would have had no way of knowing. But their complete honesty amazed me! Thank you Nicole, and please express my thanks to the technician that did the work! You have definitely. I don't think there are many places that would have charged less than what the had originally quoted.