Mike and everyone at readers is so amazing. They go above and beyond always and take care of you…read morevery quickly. I had an impact bubble in a recently purchased tire. I dropped my car off late at night after hours, and they handled it first thing in the next morning, extremely reasonable and excellent work as always. Thank you so much guys!

Update: Had another issue that needed looked at. Since last time was such a great experience I came…read moreback. They took care of me and had me on my way later that day. I also took advantage of the shuttle service this time and that was also a great experience, the driver was very friendly and shared some funny stories from his days working in Vegas years ago. So far so good! Came here because a friend referred me and I'm not disappointed so far. I called a couple days ago and got a quote and set up an appointment to come in on a Friday. Just a heads up it was busy today and I heard them tell a customer Fridays are busy so if you need to come in later in the week I would try and make an appointment. Everyone I've interacted with so far has been very pleasant and kind. They even have a ride shuttle if you need it. I was sitting waiting for a friend for a bit and an employee just in with me to make sure I didn't need a ride or anything. Great customer service! I came in for a Brake Master Cylinder replacement.

We got a flat tire on Interstate 80/90 traveling back to Wisconsin so we went to this Firestone and…read moreJeff took great care of us! We ended up getting 4 new tires put on in less than 2 hours!

Once again Firestone does not disappoint. Neil and his team are great at what they do and very…read morehonest. Thank you for being the best!!!

Want to update and say I did notice that my tires was not checked unfortunately after leaving,I was…read moregoing on a trip to Indianapolis and I got a low air notification shortly after leaving. My rear tire was almost flat. Someone working on my car should have caught that!

Very disappointed, my father went here for years with all of his vehicles. After he passed I…read moredecided to bring his one car in to have them fix a exhaust leak and new windshield. Although the windshield was great they did a terrible job on the exhaust leak and once I paid and left we noticed that the exhaust was rusted in half and the shop didn't even alert me. Very upsetting I feel ripped off.

Come here often and for about 3-years. Everyone is always professional, genuine with your car…read moreissues, and talk about service with a smile. Absolutely no pressure to upsell you, only mild recommendations on what you may need to service soon or later. Went there many times, where I only wanted free overall check..they take care of you as though your buying up all services . They all all very well trained by the company, because even the supervisor does not hesitate to help you or just give friendly chats. I had a new battery put in yesterday and Ray the supervisor was on point as always watching his crew to make sure they don't miss a beat. Ray and worker Jay, on a previous visit, even helped me secure my trunk, which wasn't really related to their services. Top notch professional. I find this place a great go to for us women, who can relax in the clean lobby or outdoors on the patio, enjoy a coffee or drink, courtesy of the shop, and know you're in good hands and won't be taken advantage of.

They show you what your car needs and give you a price before they start the work. They don't…read morepressure you. They are very professional in what the do. They are very friendly. I Will Be Back.

July 2021 - It's not easy finding a good reliable automotive maintenance company but I think I…read morefound one this week. Leticia and the crew in Valpo did an excellent job! I received an oil and filter change and requested a change in the cabin filter. The service was thorough and quick. It was well worth the 16 mile drive from Merrillville. I had a chance to talk to a longtime customer in the waiting room and he was quick to endorse everything that they do.

In the "green room" there was a far far right militia magazine. The crew didn't put a sticker on my…read morewindshield. Overall the tone was that they were doing me a big favor. I will go somewhere else or change my own before I step foot into that kitty litter box.

I've been there a few times with my 911 Porsche given that they can actually take low riding cars…read more For the Porsche they were reasonable. The problem is: many times there are a bunch of teenage girls that really don't know anything about cars and I had to leave and come back given that they were clueless on how to service it for the basics. Here is where they really messed up: they failed to tell me that my Honda Civic Hybrid uses a special tranny fluid that if NOT USED voids the warranty from Honda. Basically I had thousands of dollars in damages in my transmission and Honda service was able to void my warranty and pointed at the viscosity and coloring that the tranny fluid had: non-approved Honda transmission fluid voids the warranty and Oil Experts didn't tell me that. They just put regular fluid into a CVT with special requirements. You'd think that their database prescribes what a car needs. I believe a shop like this should KNOW these things from their database and tell customers before they go ahead an reap havoc on engines and tranny's. Never again for me, rather get nailed by the dealership and keep my warranty clean.

Aful....my car needed a jump while getting a oil change and they were going to charge me 25 for a…read morejump... while I was there to get a oil change...the men in there are odd creepy as well,.plz do you your self a favor..go elsewhere

They performed an oil change on my car. I checked the oil level when I got home. It was over a…read morequart low. Really?? Other than that, it was an average experience.

So I came to get my tires rotated the guy in the back had my car up and and saw that my tires were…read morebald. So I had to stand in line and wait to get help when I got up there the guy at the front told me he isn't taking anymore orders today even thou the customer before me got 4 new tires and my car was all ready up on the rack .. He was very short with me and didn't try to help at all.. the actual mech. In the back were more helpful then he was. So basically the customer service doesn't try to help at all.

Great service and fantastic staff. Loyal customer who not only comes for tires. They provide…read moreroutine mechanical work on all my vehicles.

Total waste of time with another group of people who would rather talk forever about their…read moreextensive professional expereince than answer a few questions. Don't even waste your time speaking with them go to an actual professional place with real expereince...