The manager should be fired. Old white guy with a white beard and rude look. I just came for an oil…read morechange. He took my car in told me to get comfortable and take a seat. Not even 5 mins later he comes in and tells me in his own words "your car is shit" and went on with 7 other things that was "wrong with my car" and wrote me a quote for almost $2000 and charged me almost $150 for my oil change. Receipt said he charged me 35 for windshield wiper fluid but it still was none in there. I quickly left took it to my mechanic he said the only thing he was right about was my tires are losing tread but they are still decent tires lol other than that my car is good it only has 39K miles on it lol. He also filled my windshield wiper fluid lol. So yeah will never go there again!

Do great service on the oil change, but then they review the car and let u know about other…read moreproblems. Nothing wrong with that except they give u the worst possible advice about what can happen. For instance I had a tire they felt was bad, and they told me there could be a blowout. I am from Chicago and drove back to my mechanic and he said the tire was ok. Then went back and they said my front axle could break, it would be quite a mess on the Dan Ryan. Told my mechanic about it and he said he never of it. Might be a good place to go if they had more knowledgeable people on staff. I will never be back.

I had an appointment to change my oil at 1pm. I arrived at 12:45 and checked in. As I was waiting…read morepeople came in after me and left before me. Finally at 2:45 my oil change was complete. Two hours to change your oil with an appointment seems unacceptable to me. Robert B.

I went in to look at a truck and Tireek was very helpful and knowledgable about the truck and all…read moreof its components! Super easy to talk to and work with! Car buying can be very stressful however dealing with him was not! Tireek and Chris both were a huge help! Big thank you to them!

been utilizing the Merrillville location for over 15 years .. been great …read more. However .. we utilized the Valparaiso location today as we were in the area .. attendant kept pushing synthetic oil .. we are trading vehicle in and just wanted a normal 5 w 30 oil change .. we change oil every 3000 miles .. vehicle is done and we go to pay bill .. its over $100 with a $15 coupon. I never ok'd synthetic oil .. and discussed with counter person .. Nothing he can do and was not helpful .. this is why so many businesses suffer .. from employees like this I have been in business for myself for over 35 years .. we live by referrals and reviews .. look up our last name and see how many oil changes we had done in Merrillville location .. will see what corporate does with this situation and review Larry Jaskowiak (219) 712-5020

I sat there for 15 minutes, and no one came out to greet me, even to say hello. so I left. I will…read moregive them another chance as the location is very convenient.

On April 1st my wife took her car to Valvoline Auto Care in Portage Indiana to have her oil…read morechanged. I had ordered oil for the car from Amazon as I change all my own stuff. It was slow in coming for some reason. I told her to go get it changed. On April 2nd I proceeded to change the oil myself as I thought she had not gotten it changed. I had drained the oil into a pan and removed the filter as well. My wife came into the garage and asked what I was doing? I told her I was changing her oil as it needed it. She responded by telling me it had been done the prior day. I responded that they had NOT changed the oil! The oil I had drained had a gasoline smell to it and was dirty and thin. It clearly was NOT changed. Here's the kicker. I write the mileage and the date on my oil filters so I know their history. Lo and behold, there was MY oil filter! I showed her the oil and the filter. It's incontrovertible proof they had NOT done the service. No reset of the mileage counter occurred either. It was closing time and I'll bet these kids just wanted out of there on a Friday night. The manager really dropped the ball as there was a trainee involved. I contacted Valvoline corporate. After wrangling with them and speaking to the manager of the shop they denied my claim. After having it kicked up the chain of command they issued a refund. The store manager also lied to me saying I would need a subpoena to look at the video of the car being serviced. (bullshit) I told them that I would hire counsel if that's what I needed to do. That's when I got the refund. So, how many people have they stolen from in this manner? It's not me I'm fighting for. The cost of the oil change was less than $125 dollars. I could miss that and be ok I assure you. They just blew it and would not make it right. I tussled with this issue with them for 5 days. How many older ladies have they cheated? If I had not thought the oil needed changing that car would have been driving around for how long on old oil? I have no idea as they didn't reset the mileage. It said she needed an oil change as she was pulling out of the store. Anyway, don't go to Valvoline. In any state or area. Also, the manager, kendal is a completely inept person and is over her head. She was rude and lied to me over the phone as to my needing a subpoena to watch the video tapes they take of every oil change. This was a lie and corporate told me it was a lie. Stay away. Stay FAR AWAY!

I've been here for the past year but today's services was the best. They take care of you quickly…read moreand explain everything they do and when something needs to be updated. Jaylen & Mike took care of us and they were the best.

Highly recommend Luke! He repaired the air conditioning on our 2014 Equinox at a great price n& had…read moreus back on the road within 24 hours!!

Luke does a great job, and always stands by his work. His rates are very reasonable…read more Maybe the best part is that he goes out of his way to make his customers happy. A ride home and back after dropping off my car is never a problem, for instance. Nobody does a better front end alignment - specialty of the house! =)

I've been there a few times with my 911 Porsche given that they can actually take low riding cars…read more For the Porsche they were reasonable. The problem is: many times there are a bunch of teenage girls that really don't know anything about cars and I had to leave and come back given that they were clueless on how to service it for the basics. Here is where they really messed up: they failed to tell me that my Honda Civic Hybrid uses a special tranny fluid that if NOT USED voids the warranty from Honda. Basically I had thousands of dollars in damages in my transmission and Honda service was able to void my warranty and pointed at the viscosity and coloring that the tranny fluid had: non-approved Honda transmission fluid voids the warranty and Oil Experts didn't tell me that. They just put regular fluid into a CVT with special requirements. You'd think that their database prescribes what a car needs. I believe a shop like this should KNOW these things from their database and tell customers before they go ahead an reap havoc on engines and tranny's. Never again for me, rather get nailed by the dealership and keep my warranty clean.

Aful....my car needed a jump while getting a oil change and they were going to charge me 25 for a…read morejump... while I was there to get a oil change...the men in there are odd creepy as well,.plz do you your self a favor..go elsewhere

They performed an oil change on my car. I checked the oil level when I got home. It was over a…read morequart low. Really?? Other than that, it was an average experience.

So I came to get my tires rotated the guy in the back had my car up and and saw that my tires were…read morebald. So I had to stand in line and wait to get help when I got up there the guy at the front told me he isn't taking anymore orders today even thou the customer before me got 4 new tires and my car was all ready up on the rack .. He was very short with me and didn't try to help at all.. the actual mech. In the back were more helpful then he was. So basically the customer service doesn't try to help at all.

We got a flat tire on Interstate 80/90 traveling back to Wisconsin so we went to this Firestone and…read moreJeff took great care of us! We ended up getting 4 new tires put on in less than 2 hours!

Once again Firestone does not disappoint. Neil and his team are great at what they do and very…read morehonest. Thank you for being the best!!!