I was contemplating on writing this review, because of the fact that my son is not enrolled in…read moreservices at this facility. However, my interaction with their administrative staff this morning left me wondering how many other parents/families experience the same interaction I had. I hate to leave businesses these type of reviews, but here my experience goes! I placed my son on the wait list several months ago after reading all of the wonderful Yelp reviews and this being so close to home. As we all know, there is such a high demand for speech services, so I was extremely glad that I was able to even place him on their wait list. Well, today I received a call from their facility. I was given the option of enrolling my son into two sessions (Thursday in the afternoon and Friday at 8am). I do understand that I selected the open availability selection, but seriously, 8am? That's the time I start work. Anyway, I didn't mention that to the admin lady. I asked her if I can give her a call back in five minutes. She proceeds to tell me, "I mean, I'm going down the list of parents who stated they have an open availability spot, so you can call me back, but this is a first come first serve type of spot." Or whatever she said at the end. Then she stated, "Open availability means you can come at anytime." Now, this irritated me because why would you try to be condescending? I also needed to consult the time with my husband given we work two different schedules and needing to confirm Friday at 8am would work for him. I would've also had to notify my supervisor who is extremely supportive. But, after she stated that I gave an attitude back and told her to remove my son from the waitlist then I hung up. I'm very disappointed given I felt this could've worked if she would've allowed me to confirm scheduling with 1. My husband and 2. My employer, however there wasn't much grace there which resulted in how the conversation ended. I hope your experience is better than mine! Good luck to all the parents trying to enroll their children in services.

Fantastic group of therapists, one on one care with your child. My wife and I have been very…read morepleased with the results and progress our son has made with this program. I highly recommend it to anyone who has a child with developmental delays.

Wonderful professional team , very nice clean place , employees are very friendly and good in their…read morework. Strongly recommended and definitely I go back again

El centro de terapia ofrece un buen servicio en general. Sin embargo, la persona en recepción a…read moreveces puede parecer poco amable y seria, tanto por teléfono como en persona, y rara vez sonríe. Además, mientras uno espera en la recepción, su actitud puede hacer que las personas se sientan un poco no bienvenidas. Aunque el lugar es bueno, considero que una atención más amable y cordial haría una gran diferencia. Debido a esta situación, decidí cambiar de clínica.

Rude staff, specifically the vertically challenged, very slim male nurse. Thank goodness for other…read moreoptions. Do not recommend. Request/Choose a different clinic for your needs.

New employer required pre employment drug screening so I came at 8am to avoid the masses, when I…read morearrived there was nobody here. Its now 9am and apparently somehow there are two people in front of me because "follow ups and injuries take priority". How long can a pee test take? 5 minutes max. Absolutely get the vibe from the front desk that they're not in much of a hurry. Definitely not a place I'd want to come back to. Edited the review from a 2 to 3 star because the techs in the back got me in and out and apologized for the wait. Apperantly the doctor is strict on who they see first regardless of when you arrived and techs know it doesn't make much sense

This company is the best thing since sliced bread. Everyone is professional with a smile. My…read morehusband has MS and they came to give him physical therapy. He can actually do a lot more things thanks to this excellent company. The therapists were A+. and professional. Thank you for your dedication and hard work. Diane "Pinky" Harman

My mother had a Total Knee Replacement surgery for both her knees in May 2017. She was later…read more referred for home physical therapy provided by Blue Sky Therapy. Jon Polly helped my mother in getting back to her two feet. He trained my mother taking stairs up & down and later on trained her using walker and a cane. I was very pleased with the service he gave my mom. Jon was very patient and caring and always explained the purpose behind the exercises he was giving. He made sure that my mother understood the purpose of what he was doing and also taught me and my father how to continue with home exercise program after the therapy was over. I can happily say that my mother is doing much better and walking quite independently. I am extremely satisfied and very grateful towards Jon Polly. Shams Bharwani

Just want to give a shoutout to their PT ND OT - Michelle, Arminta, Oscar, and Cristina. They are…read moreso sweet and caring and they do a great job with the physical therapy and occupational therapy. I have a relative in this facility right now and the progress is very good. In general everyone here seems nice and pretty good.

North Hills is like living in a great hotel with an outstanding medical staff. The food is…read moredelicious. The rooms are spacious and comfortable. I was lucky to have Christi O and George as my treatment team. Mary Jane, an outstanding CNA made sure my daytime hours went well. And Maria Parada never missed a thing. My medication nurse shared her nephropathy experience with me resulting in a new medication for my case, At night our RN supervisor Destiny covered us like a warm blanket. Stephanie was a headphone hero! Marta often does double shifts. Christina made sure I worked hard in my rehab sessions. The social workers are really good. Shen brought my iPhone back to life after a hard fall. My caseworker and I shared the same surgeon creating a bond that will last for the rest of my life. CC was my first CNA and made a wonderful opening impression of the facility. When it came time to leave Lindsay Rodriguez packed me up. Everyone at North Hills loves their job. If your looking for quality heath care in an outstanding environment North Hills is worth a serious look.

Excellent caring staff. Really one of the few medical facilities I have visited.I always look…read moreforward to coming in! I always leave feeling great!

I love this place because it's so pleasant!!! Pleasant office space, music and the highly…read moreattentive and professional staff. I receive a parafin and tens units plus heat; Ultrasound on fingers and wrist, both sides; Then a very good nassage of my hands and upper back of neck, emphasizing my stiff muscles and knots. Imo, the therapy received produced 80% improvement in my finger stiffness and wrist weaknesses. Also improved my stiff neck muscles at least 50%. Highly recommend!!

I would not recommend this facility to anyone considering care for a loved one. During my father's…read morestay, we experienced several serious issues that raised major concerns about both safety and overall quality of care. There was an AC intake connected outside of his room that pulled in cigarette smoke from a not designated outdoor smoking area. No patient--especially someone in a vulnerable condition--should be exposed to that. We reported this several times. More concerning, my father fell out of bed and had to call me himself. I then had to contact the facility to notify them, even though he was under their direct care at the time. This happened more than once. That level of oversight is unacceptable and deeply troubling. I was on FaceTime with him a handful of times and overhead the lack of bedside care from the staff. Walking through the facility, it's clear there are too many patients and not enough staff to properly care for them. The environment reflects that imbalance. If I could do it over again, I would have taken my family member out of state before choosing this place. I strongly encourage others to read reviews across multiple platforms before making a decision. It's unfortunate that this is considered a rehabilitation or medical facility. Patients and families deserve far better.

I visited my Mom one night and my…read moreMow was left earring lying down her tray beside the bed n nobody even care to assist my Mom to put her bed up n help her with dinner . My mom even told me that she had to give the CNA Madeline or they are not going to help her . My Mom . They just want patient. Pls . If you love your love one . Look for a better facility ... caring people and someone will treat your love one with respect !!!

Started out great first 3 visits then my therapist Alicia was wearing a surgeon's mask one morning…read more Within 24 hours I was mysteriously sick as a f'n dog! Vioelently puking, fever then got strep throat confirmed by Urgent Cure. When I called to complain that she should never be in the office in this condition getting cowokers and patients sick as f'n dogs she denied even wearing the mask & said she was never sick..biggest f'n liar ever. Don't ever go here.. parking is a fortune too

The receptionist Chelsea is a rude and unprofessional person she gives dirty looks and got up and…read morewalked away because she made a mistake in her scheduling and she was a bitch

Rebekah has been such a gift to our family. She is incredibly insightful and knowledgeable, but…read morealso just deeply warm and human in the way she works with kids and parents. Our daughter always felt safe, understood, and genuinely liked by her, which matters so much. We originally sought OT for a specific issue, but Rebekah helped us better understand so many connected pieces along the way. Emotional regulation, confidence, flexibility, social dynamics. Things we honestly did not expect to grow as much as they did. The whole practice is amazing and while we are thrilled our daughter was ready to move on, a part of us is sad to be leaving because Rebekah has meant so much to our family.

This woman is horrendous! She does a below average job and charges way too much! Had my son come…read moreand only played board games! She emailed an invoice several months later for $300 and then doesn't respond and keeps charging late fees ($450 now)!!!! I don't recommend her at all! Rebekah has shady business practices and I will also let BBB and board know of this kind of care! Edit- Rebekah's response is completely unprofessional. She negates to mention I have been in contact with her and she doesn't respond to emails. She continues to place late fees without cause.

I am extremely disappointed with how this therapy facility handled a situation that was completely…read moreoutside of my control. I had to cancel my appointment approximately an hour and a half before the scheduled session because I received a call from my son's school informing me that he was not feeling well and needed to be picked up immediately. As any parent knows, illnesses and emergencies do not happen on a schedule. Children can become sick at any time, and sometimes there is simply no way to provide additional notice. Despite explaining the situation, I was still charged a $50 cancellation fee. When I spoke with the bookkeeper, Gladys, there was no willingness to consider the circumstances or show any flexibility. I was told that the fee could not be waived or reimbursed, regardless of the reason. What makes this especially disappointing is that this is a facility that works with children, including autistic children. Families caring for children with special needs often face unexpected challenges, illnesses, sensory overload, and meltdowns that cannot always be predicted within a strict cancellation window. I would expect a therapy center serving these families to show more understanding and compassion. Unfortunately, this experience left me feeling like the policy mattered more than the well-being of the children and families they serve. Rather than feeling supported, I felt like just another number being charged a fee. As a result, today was my last session with this facility. I will be taking my business elsewhere to a therapy provider that values families, understands real-life circumstances, and prioritizes children over profits. I hope management takes the time to reconsider how situations involving sick children and family emergencies are handled in the future

I feel so lucky we found on our path Progressive Steps. My son does Ot, social, speech and…read moredevelopmental therapy with them and ALL the therapists are AMAZING! Sheryl, the coordinator, is always available to help us with anything we need. I see my son doing every day better and better and with them I'm learning too how to talk to him in a way that he can better understand. He is happier then ever! If you are looking for good therapists to help your kid you want to have them!