I have a Mercedes Sprinter and after a few run ins with the local dealer I only take my sprinter…read morehere. They're honest, very knowledgeable about Sprinters (which isn't easy to find) and friendly. My only issue is that you have to schedule out for repairs and maintenance which can be a pain but it's because their work speaks for itself.

My 2006 Mercedes-Benz CLS500 broke down on the I-40 in Ozark, AR. This was midway through my trip…read morefrom Los Angeles to Boston. I had it towed 50 miles off my route to Shuler Autohaus solely because of the reviews I read about them. I was not disappointed. It was a tough day for them because 2 workers called-in and it was busy season. Nonetheless, they were sympathetic of my situation and accommodated me. They did a great job getting me back on the road in time to avoid a big storm. To Shuler Autohaus: It may have been just part of a day's work for you, but you made a real difference in my life and and my family. I arrived at my destination safely and in time for Christmas. God bless you all and I pray for your continued success!

My experience, JDByrider has no compassion. Terrible customer service, in fact, there are some…read moretimes I feel like they are bullies.

Staff are so helpful! I knew someone who knew someone so my diagnosis was discounted. Great service…read moreand while their service was really slow (all i was there for was a diagnosis) I didn't mind having the loaner car for a week!

If I could leave zero stars for this business, I would. I will never buy another Subaru again after…read moredealing with this dealership's service team. My Subaru broke down on the road and needed to be towed into the dealership. The first available diagnostic appointment was one week out. No loaners available until more than two weeks out from the time my car broke down. Once the car arrived at adventure Subaru for its appointment on a Wednesday at 2:45, it was not looked at until the following Monday. Then we got to play phone tag with a customer service rep named Trey for the next four days. I pray for Trey, may he never encounter a customer service representative as profoundly inadequate at their job as he is at his job at Adventure Subaru. I realize that this is not entirely his fault as he is following the protocols and examples of those who trained and manage him. Finally on day 8 of my car being at this facility with no loaner to drive, I insisted on speaking to Trey right then. Wouldn't you know it, he was suddenly able to talk and finally return my husband's phone calls and voicemails that had been left everyday that week. All to find out it would cost $9,000 to repair a car that is only worth $10,000. I never plan to buy another Subaru again because of my experience at Adventure Subaru.

Orr Chevrolet has been my choice for Chevy service since they have been in the Fort Smith…read moremarketplace. There is a service representative named Harold Dean, who is a fantastic customer service rep, He is prompt, thorough and professional in his work. A few years ago, I had an older truck that had an engine issue. Harold went out of his way to make sure that I had all of the options possible to make the best decision for moving forward. If you need Chevy or GMC service, I highly recommend Harold at Orr Chevrolet

Heather Snow is the person at Orr that you can genuinely trust. She does what she says she'll do…read more She's an excellent, honest salesperson who will tell you the truth, work hard to make the best deal and support her customers. I recommend her 100%.