I live in Tiverton and my family has spent not hundreds, but thousands of dollars here over the…read moreyears. I often tip generously and once received a nice bottle opener as a thank you.
Unfortunately, I was met with an absolutely atrocious attitude from the young lady who served me today. I asked for two whole filets of Arctic Char from the back cooler instead of the two in the front case. Why? Well, the real answer is that it doesn't matter why...I'm the customer paying nearly $60 for fish and if that's what I want, then the correct answer is a smile and a "no problem, let me go get that for you!" Instead, what I got was a look of utter contempt and an "I mean, what's the difference?" sarcastic reply with one palm raised up to emphasize just how ridiculous my request was. When she returned with the fish, I said "just FYI, all that should matter is that I'm the customer (paying top dollar for a premium product), maybe I'm just a bit OCD." Her response, again with that famous Gen-Z contempt, was "I mean, there's no difference, we just brought it (the fish in the case) out, but anyways, I got you your fish." She just didn't get it.
The owner overheard everything and chimed in "all of our fish is fresh here, you don't need to worry about that." Yeah, I know that it's a good product, it's why I shop here, but if my unique brain feels better about having it brought out from the back cooler, why should that merit even a drop of bad attitude?! I told the owner, "I just shouldn't have to explain myself," he retorted "you didn't" and I told him "no, actually I did." So basically, I went in looking forward to a nice experience and left feeling really irritated.
Sometimes when I'm passing through Westport, I stop by Westport Lobster Company. I always ask for my fish from the back...and all that I ever get is a smile and a "sure, no problem, let me get that for you." I prefer to spend money in my own town, but I'm not going back to this place and neither is my wife...We don't need to be rewarding rudeness with our hard-earned dollars.