If I could give less than 1 star- I would. Horrible- Horrible. I was on time with my payments the entire time that I had a contract with this company. I called to cancel my contract(which I was told that I could do) due to some surgery costs, etc. that my small family would be going through soon and knew that the tires were not financially a wise decision. I spoke with VITO- he told me that he could not schedule me until sometime the next week to return the tires. However, that since I have done a great job making payments, they would try to work with me and make it more affordable. ALSO- since I still wanted to return the tires. That I would need to pay $140+ before they even accepted the tires.( even though I did not even OWE at this point). The payment bounced because I was paying for an upcoming surgery- which I explained may happen since my payments were going to start soon. He called the next week, had added MORE fees. said that he would not even put me on the schedule to return my tires until I was paid up. I could not make a payment until the upcoming Friday(that is when my paycheck hit and I was willing to pay up and schedule so that I could move on from this experience). Instead of working WITH me, he called obsessively. Offended me and my fiancé-said we were thieves and that he would file charges with KPD stating that we were attempting to steal his tires(even though we were asking to return the product). He called MY MOTHER the next day and threatened her with all of the KPD threats (she had nothing to do with our file-was just a person just in case need help to contact us). He called her back and told her that I was stealing his property. and that he had spoke with me like 30 minutes prior to that second call and that I sttd that my mother was dead. I had not even spoken to him that day- I was at work, and away from my phone. I confronted him about this- and he made up lies that he had spoken to me and that I told him my mother was dead(COMPLETELY False). That he had told me to have the tires at the business the previous Thursday. (COMPLETELY false). He had told me that I could not return them until I was paid up. He threatened me again with KPD. He called me this morning- Because I had to schedule to get replacement tires since I was waiting until he would schedule to get the tires that I had(and that I was not allowed to take them off of my car). threatened to call KPD AGAIN. while refusing and offending me after I asked for corporate number. SO after he threatened me again with KPD before I got off the phone after telling him that I would be at the business today at 430. I called KPD- his threats are meaningless. I am glad that I was taught at an early age to always record business calls. because KPD listened to what was going on and said that if I had issues returning the tires by being harassed by employees OR VITO- That I could call them to the business for help. (Thank you, KPD). They also provided me with corporate's number- which I called. I told customer service what happened. EVERYTHING. The actual truth. They emailed the GM. after I got off the phone with them- I called the GM and I am now waiting for a callback. Oh by the way- future ref for any person that unfortunately deals with this business-- read the reviews of this business. RUN! Do not go with this business. Also, CORPORATE said that I could take off my tires. I do not have to have RAW take them off. Especially when there are reviews of damage happening to cars that are going through the same Situation that I am. The KPD sttd the same thing, as long as I do not damage the tires- I can take them off myself if I do not feel safe allowing the business to do this. read more

I went to this Renta wheel location to get a key for taking my wheels off if need be. I already purchased a set of wheels and tires several months prior with my husband. That visit went okay. When I went with my daughter it was totally different. Once the Marcus saw my wheels and tires he told me there was no way I purchased from there because he never seen my particular wheels and tires before. He definitely had major attitude with me for absolutely no reason!! I really felt disrespected as a woman, because when I was in there the first time Marcus treated all the men he encountered with much more respect. He continued to question me with much attitude about if I purchased the said wheels and tires from that particular location. Once we were back inside I gave him my necessary information to prove to him that I purchased those wheels and tires from that particular location. This is no way to treat a lady or anyone that comes in. I wouldn't recommend this particular Renta wheel location AT ALL!!! read more

I wish I could give this place puke emojis. It's a complete joke and I wonder if any of the staff can read and write. I am the easiest most outgoing person and I can get along with anyone but having to deal with this place will make a sane person crazy. If you have any sense all at DO NOT go there. I promise you will regret it and if you don't believe me and choose to go there do not and I mean do not give your banking information. They evidently don't know how to follow a payment deduction from your bank account even though you give your information not once but 5 times. Even if you call and say "hey my payment didn't come out of my account again" and are told we will fix it it doesn't happen so after me calling every 2 weeks to let them know they didn't take my payment out well guess what still no payment taken out. So now all of a sudden a whopping $500 comes out of your account all at once but I should have expected that is what I was told. Well RENT A WHEEl what I expected was for the same amount I was told at the beginning of this lousy process to take affect. So good peeps if you have any dignity at all and want at least decent service please, please don't go here. I'm not even kidding when I say I would rather deal with the devil himself that go through this again. I will never do this again and I will post a bad review on every website I possibly can. Shame on you RENT A WHEEL you should be ashamed. By the way the payment issue is just the tip of the problems we had with them. Please, please follow my advise. read more

If I could give them a no star review I would. They sold me tires that are not size appropriate for my car. The two front desk people had assured me that those were the correct size and I believed them. The manager put them and he didn't not tell me they were not the correct size (unprofessional) A week later my car does not drive right, and now they are telling me that I can't return them, even though I told them I would purchase a bigger size from them. Very dishonest service. Would not recommend coming here. read more

Absolutely horrible. I set an appointment last week and had to take time off for my appointment. Not only did not get my tires, "after they said they were being shipped" I also got told they had another set for me but it turned out they only had 3 of the tires not 4 so after all of that I get told the tires I was initially going to receive would be available for pick up. Fast forward 3 hours, no call yet or text. So I call and get a " we've tried to get ahold of you, we won't be able to get your tires today, sorry" what an absolute joke of a business. They were absolutely no help at all. read more

I done a lot of research on the size of my rims and the size of my tires online! Relieved a pre- approval of $4000.00. Picked my wheels out got the total price for tires,wheels,mounting and balancing the whole works. Received this text on my phone! Hi Douglas Wise, My name is Dan Smith and I'm the District Manager for Rent A Wheel. I just wanted to shoot you a quick text letting you know that we've received your application and everything looks good on our side. You've been pre-approved - this means all you have to do is reply to this text letting me know what time you will be able to come in today and I'll make you a VIP Priority Appointment (no wait time). Don't worry about down payment. You're already Pre-Approved, so we will work with whatever you're working with. We got you covered. We also have the largest selection of in stock wheels and tires in the nation and we have the most flexible payment plans that are customizable to your budget. What time would be good for you today? Then went to the store on Know, TN and nothwas the same! Didn't even know what I was talking about. Was told the website was just to lure me in! Do not trust theses people! read more

I wish yelp had minus stars.... We have purchased wheels and tires from this company for years. We have NEVER had bad service. But the customer service i received today was uncalled for. Called on monday asked if i needed a appointment was told no. Got there today was there three and a half hours and never received service. They keep taking care of other customers. Claimed they had appointments after i left and we called to get GM contact info. I was never told anything about anyone having appointments. They also blamed the tire tech for being slow. He was actually working pretty hard. It was actually the guy working up front that was the problem. The other guy that got there at the same time as me was still waiting when i left. Also 3 people left while i was there. So they lost 4 customers today because of 1 uncaring employee.... So if you are in a hurry and want to be treated bad go in there on the day this guy is working. Don't know his name. He wasnt polite enough to tell anyone. We hav spent around $10,000 over the years we have been buying from this company. But i will never go back with this guy working. If i find out his name i WILL update this. Thank you read more