When I say great service; professional, courteous and quality work... AWESOME! Ray Appliance Repair serviceman, Mr. Eric, thanks for getting our family whole again laundry wise!!! RayAppliance.com #Jacksonvillelocation read more

I purchased an extended warranty with my dishwasher. When the unit started leaking an appointment was set up with Rays Appliance repair. The first tech would not listen to me said a part was ordered and after several calls finally a second tech came out with a gasket for the door. The unit is leaking from the bottom. I was told the unit could not be repaired and this would be reported to the warranty company. Today, I called the warranty company and was told Ray's had reported the dishwasher as repaired. This has been going on since January 6, 2020 and today is Jan 27, 2020. read more

I would give this place zero stars if I could. For some reason, I was connected with Ray Appliance Repair for an in-warranty repair on a gas range located in Massachusetts. How that happens is beyond me. First appointment they give me, nobody shows up. I later find out the technician got into a car accident. Alex tells me they will call me back. They don't. I call them back two days later, I speak to another person, they tell me they will give me 48 hours notice of an appointment time. They don't. Friday of that week, I get a phone call about how a tech is having trouble finding my house and that if I don't show up they are going to leave. Puzzled, I call back. I never agreed to a time. Alex tells me the technician is at XYZ address and I tell him that's an incorrect address. Alex insists that's the address on file, which is impossible...why would I give somebody the incorrect address? After a back and forth that included "Well he couldn't find the house" and me responding "That's easy. Because that house does not exist on that street in that location, you have the wrong address" we finally schedule an appointment for the following week. Next week comes, technician arrives, and he's telling my roommate about how he went to the wrong address (again), was calling and calling all morning (the wrong number despite me giving them the correct number), and was generally having a tough time getting to our place. He inspects the oven, diagnoses the problem. Doesn't have the part - 1 week to order and then reschedule. 3 weeks with a broken oven and now I've spent all week calling - multiple times a day, leaving voicemails, and emailing them. No response, nobody picking up, no returned calls. Conclusion: This place is a mess. read more

Ray appliance replaced my ice maker on March the fifth and it has never worked. Repeated calls have been ignored. I have left messages and repeatedly ask for a return call to no avail. It is now Saturday, March ninth and still no response. I don't consider this the actions of a reputable business. Karen C read more

This company does not even deserve one star. I've had to deal with them 3 times now, as they are the company hired by our warranty. Each time I've thought it couldn't get worse... and yet, it does!! First service call, I had to call them several days after I was told to expect a call back to schedule the compressor replacement on our fridge (once parts came in) just to be told they forgot to order the parts. I had to then continue to call to get on their schedule for the repair. Was told if part came on that Thursday, they'd have tech come Friday to install. Called Thursday, and tried telling me they couldn't have someone out till later the following week. Finally they came out as promised and repaired. Our latest service call (to replace compressor again!) I told the warranty not to schedule me with Ray, from the terrible customer service before. Imagine my surprise when Ray shows up. Thinking it couldn't be any worse, I agree to the call. Because we need a working fridge. Here I am over 3 weeks later no working fridge still. Called several times to follow up. Told parts weren't in, told would get a call back - no calls back. Then finally I'm told "parts have been here for days, but need to get a tech. Nothing this week, will call you next week and confirm something" - when I insisted to be put on the schedule at that time for the following week. They finally scheduled me. Took the day off work, waited, called to confirm, 30 min before they close, to be told "nope, tech won't be there. I don't know why they even scheduled you, and 4 other people too" Terrible company, incompetent and rude representatives. I will never be a paying customer to this company. I'd rather pay out of pocket for repairs next time, then to use this company again, even through warranty. read more

Tech came out to repair dryer, he said it was overheating, ducts needed to be cleaned, said they'd charge $140, I said I'd speak to my husband and he left, with dryer still broken. We had ducts cleaned, dryer still broken, called warranty company to send tech back out again, they scheduled Ray Appliance again. Ashley, their customer service rep, needs to find a new job bc she is not good at her one and only job, customer service. She would not send another tech out bc she said we should not have had the ducts cleaned by another company, when i had done only what her tech had told me to do "have the ducts cleaned" he didnt say it had to be by them. She debated with me on this issue for a few minutes then hung up the phone on me!!?! She could not handle a civil disagreement with a customer and decide to hang up the phone, Ashley needs to be fired. read more

0 stars FFFFF service. Ray Appliance Service for a Samsung side by side refrigerator. 3 times these incompetent techs came out for a refrigerator/ freezer that has been cutting in and out and they did nothing to fix the issue. did not even bother to duplicate the issue because the issue can be duplicated. just pure laziness on their part. all they did was come in look at the system and see it's working temporarily and says nothings wrong and leaves. what's the point of paying for a warranty if I have to buy the part and fix it myself. it's a inverter board you're welcome. send your techs to me and I'll teach them something about troubleshooting electronics and HVAC(RT). super tired of these guys coming in to do nothing. and between each call is a week for them to come back. total waste of time and spoiled food (money) thanks for wasting a lot of that for us Ray appliance. @samsung you should rethink your 3rd party warranty repair providers. Nice that you get paid to fix nothing. Next stop is a formal complaint to the warranty Dept and to Samsung. read more

They never return calls and never show up very poor customer service alex lies about coming and never comes tells the warranty company that they are coming never show up I would never use them if it was not for warranty company sending them they have had my part 14 days and still have not come to fix my washer they were suppose to come today but forgot part at shop told warranty company that they are only in my area on Tuesday and Thursday but the first time they came out was a Monday read more

HORRIBLE HORRIBLE HORRIBLE service ... one month later after 5 trips to my condo my 4-year old high end refrigerator is still not repaired. scheduling with these people is a NIGHTMARE!!!!! One time they gave me 2-7pm and they showed up at 6:45 pm. One time they gave me first appt at 2 pm but when the serviceman arrived at 4pm he told me he lived 2 hours away!!! Another time serviceman told me he is on his way at 5pm but did not arrive until 6:30 pm!!!!! Frig is still not fixed!!!!! I think this is the only serviceman they have!!!!! RUN RUN RUN from Ray's Appliance. The only reason I gave them 1 star is because I had to in order to post this review ... they should have a negative 10 star. read more

Terrible business DO NOT USE....this company damaged my kitchen floors after trying to repair my refrigerator which they were unsuccessful twice. Technician lied about the damages he caused to his company when he was confronted after working on my refrigerator and acknowledged it after he finished but when he was reported he told his boss he did not damage anything. I sent company pictures as proof and they still have yet to respond to fix my floors. I'm disgusted that they are still in business after lying on customers and handling this situation so unprofessional. Do not use and please don't get them confused with Ray's Appliance which are actually a good company. Ray Appliance without the 's are the assholes stay away from them should be zero stars....TERRIBLE TERRIBLE TERRIBLE!!!! read more