More than two times my car has more wrong with it after it leaves Ray Laethem then when I bring it in. Once I spent over a $100 on a leaking tire and they still cold not fix it, I fixed it myself. They have an employee who will steal your parking spot that you are waiting for by turning left in front of you. They have another employee who will tell you to drive into the garage, then another employee who will tell you you can't do that once you are in. Parts are not put on the car properly, their response is "hemmmm"! Get a wheel rotation and loose your wheel lock, twice that happen. I had a $20 license plate frame and then I notice it was gone and "Ray Laetham Frame was in it's place, my frame no where to be found. I had a $100 cleanable oil filter and that disappeared with an oil change there. I put $120 of E3 spark plugs in my car. The car did not like them, they changed them out and kept the brand new E3's even after I asked for them back. The vehicle problems were fixed as of this date but I might as well have been on their payroll for as much as I was down there. read more

We recently purchased a vehicle from Bill Berman (the salesman). My mom is in her 80's and was in need of a new vehicle. My father recently passed away and this is the first time in over 50 years she had to deal with shopping for a new car. We spent 3 days straight test driving cars, minivans, suvs......you name it, we drove it. We dealt with 7 different dealers in a matter of 3 days and met some good sales people and some not so good! At Ray Laethem, our sales guy was AMAZING! He was truly concerned about my mom's needs and budget. He not not at all pushy, yet he followed up with us. Although he makes a living from selling cars, he was such a kind, caring person who only worried about helping my mom! You don't find too many sales people out there now a days who is not only after the money! Thank you Bill Berman! It was a pleasure working with you and I hope we can pass along more business to you. You are the BEST!!! Myrna and Connie read more

I worked with Jonathan Banaszak when it was time for me to replace my current leased Enclave with another one. Jonathan worked out perfect for me, since he did not waste my time pushing or asking me unnecessary questions, after he realized that I know about the car and its features. Initially, we spoke over the phone and he was always prompt in emailing me quotes per my request. He was straight forward and very honest in everything. When we went to pickup the car, that process went very fast and smooth. Bottom line is, I liked the experience & will recommend this dealership to anyone. One nice feature this dealership has is that they offer loaner cars while your car is in for service and for that reason even though this dealership is little far for me, I will definitely try them out when its time for me to service my car. Thank You. read more

I was in the market to lease a new car as I have grown out of my 10 year old current vehicle. I knew I was interested in a GMC Terrain and I had a strict budget. I met EJ Borden here and he was extremely knowledgeable about all aspects of the vehicle. I wanted to make sure that the Terrain was exactly what I wanted so EJ even let me test drive one for 24 hours! I went back the next day knowing that this was the vehicle for me. Between EJ and Tom (the sales manager) they were able to get me an amazing deal right in my price range and the exact Terrain I wanted in white!!!!! I highly suggest you go see EJ and the guys over at Ray Laethem for any of your car needs!!!! Thanks again EJ! read more

From start to finish, my experience with Ray Laethem was exceptional. I initially worked with Tom the Sales Manager and eventually Matt Frame in sales. I was trading in a vehicle from a competing brand and needed a vehicle with a lower payment. They were patient and professional in working with me and I felt like I received a great deal. I also noticed the friendliness of other team members as I returned to complete delivery, all extending a friendly greeting and asking me if I would like water or coffee while I waited. From start to finish, this was the best sales experience I have had with a dealership in metro Detroit. Keep up the great work! read more

My perfect team- Bob Hunwick & Lauren Zanger. I've been getting my cars for over 25 years at Ray Laetham because of Bob Hunwick. He knows me and the type of vehicles I enjoy driving. Bob is thorough. He explains all options available & makes sure that my vehicle will be a perfect fit for me. Lauren is a sweetheart. She explains all the functions in the vehicle & sets up your personal preferences. In addition, she helps setting up your On Star account & Sirius radio. It's because of these reasons I will continue to come back to Bob for my future vehicles. I would also like to say that the other staff is very friendly and courteous. read more

I bought a 2013 Dart from these guys about a year ago after my old car quit on me. As a nursing student, paying my way through school, having a car note wasn't the most feasible thing for me right now but Rick worked with me to make sure I had what I needed to get to and from home to school and the classes and clinicals that I need to get to as well. They never explain to you important things in school like how to file taxes, buy a house or a car so I honestly thank Rick and Ray Laethem so much for making sure I understood the process and knew exactly what I was signing my name for. read more

My experience at Ray Laethem was great. I felt very well attended to. I was not sitting around waiting while my sales person (Anthony Abdullah) attended to other customers needs. His focus to making sure my needs were met was on point. I also have to thank Tom King for his attentiveness to make sure my experience was good and making things work out financially for me helped. Being able to walk in and out of a dealership with papers signed and keys handed to me within four hours was unbelievable and reason to recommend Ray Laethem. read more

Jamie Graskewicz was my sales consultant and he was great! He was patient and understanding with me, as I looking at two different vehicles. I was undecided and not ready to pull the trigger on buying a new vehicle. I appreciate him not being a pushy, aggressive sales consultant. He has a calm, joyful and light-hearted demeanor. My sister is looking to get a new vehicle and I have spoke about Jamie G. to her. The overall staff was friendly and pleasant. I was very pleased with my experience. read more

After my fair share of bad experiences at car dealerships I can finally say that this was the most pleasant experience I've ever had purchasing a car. I am so satisfied and feel confident with my purchase. Jamie was my car dealer and was so friendly and made the entire process a breeze and the staff works efficiently and treated me with the upmost respect which I did not expect being a young girl. Definitely recommend and make sure you ask for Jamie he's a cool guy! read more

Horrible service staff. Didn't pre-order part for a recall which was a scheduled appointment. Tech said he couldn't replicate the noise we brought the car in for service for. And they didn't get to our car until end of the day and we had to call them to see if it was done. They also said they'd call us in a couple days when the part for the recall arrived... they never called us back. Will never go here again. read more

We have leased our last three cars from EJ at Ray Laethem. EJ and the GMC sales manager, Tom King, has done a great job taking care of us. They worked hard to get us the best deal and when there was a problem with returning our lease due to GM's side of the return, EJ and Tom stepped in and resolved our issues. We did not need to contact GM directly. Thanks guys for looking out for me and my family! Robert read more

I met with Shane Bradley months ago and we decided that a pre owned car better suited me. Shane truly was interested in what was best for me and facilitated the purchase! Last week my dad was ready to renew his lease when I told him to check with Shane before making a decision. Shane was able to get my dad into a beautiful GMC Terrain lease in ONE day! We both love our cars from Shane at Ray Laethem! read more

One of the finest dealers Ive ever ought from! Betsy,Bob H. And Lauren were all top notch! The only dealership that actually responded to me quickly and answered exactly what I asked. I sent request out to 5 Michigsn dealerships its obvious who wanted to sell me exactly what I wanted and made me feel welcomed before I even stepped into the dealership! read more

I had the pleasure of getting my car from Ray laethem in November for a Black Friday event. The gentleman helping me, Shane Bradley, did a wonderful job assisting me with my purchase. I wasn't sure which car would be right for me and Shane was able to answer all of my questions. He was even able to get color I wanted! Highly recommend Ray laethem! read more

We always have a wonderful experience at Ray Laethem. The staff is friendly and helpful and goes above and beyond to make life easier for us. The tire on our loaner vehicle went flat and they sent out some service techs the next morning to get us mobile again. When things are less then perfect, they always make it right. read more

My husband and I received excellent customer service from Tom and Jamie. I left with a brand new truck and an affordable monthly note. The atmosphere at the dealership was pleasant and comfortable including the chairs. Given the chance, I would shout from the mountaintop, 'RAY LAETHEM is where u wanna be'!!!!!! read more

Laethem is a very special new car dealer....they put the customer (me) ahead of everything else. Our new Sierra is out of this world and Bob Hunwick, with the help of his associate Lauren, made this the smoothest purchase (lease) experience possible. Congratulations, and thanks, to all. read more

Bob Hunwick and his sales associate Lauren Zanger were absolutely wonderful! They made the process of purchasing my 2017 GMC Terrain quick, easy and painless. I will definitely be returning to Ray Laethem Buick GMC for my next Buick GMC purchase! Thank you!! read more