Worst customer service I have ever experienced in my life. We went in on a Tuesday, looking at a…read moreused expedition. After test driving the car, we realized it had some serious mechanical issues. We were still very interested in the car and had talked to the owner of the dealership about fixing the mechanical issues and then we would purchase the car the next day. The next morning we kept trying to get ahold of the owner, but we were only able to get a mechanic on the phone, who said he was only instructed to fix one of the problems we had spoken about with the owner the day before. After a few more hours of not getting a phone call back from anyone, we decided to stop in. The owner was in the office and tried to make excuses for why he had not returned our calls. When we asked if the issues with the car had been addressed he tried to convince us there were no issues and that the car was in perfect condition. My husband, a mechanic himself, knew there was something wrong with the car. The owner obviously thought he could sucker us into buying the car and not fix whatever problem there was. When my husband tried to shake his hand and say thanks anyways (because we might have come back in the future to look at other cars) , the owner refused to shake his hand and told him to " just get the hell out". We were shocked that he was speaking like that, and we started out the door. As we were walking out he yelled after us, trying to provoke my husband, saying "you can't even pay for this car yourself you f@#&king mooch, you have to borrow money from someone else." Which is completely untrue. We wanted to finance the car as an opportunity to build our credit, even though we could have paid for it outright. Needless to say, after that rough exchange of words, we will never be stepping foot on that lot again, not recommending them to anyone. Beware working with this dealer, as they are rude and extremely unprofessional.

Ed Dunne is a well polished shyster. But he hides this perfectly during the sales process. (Or he…read morewouldn't get many sales, of course) We purchased a 2005 Honda Pilot that after the first 2-3 weeks started sounding like metal on metal when we braked. The brakes were bad all the way around! All 4 brakes! The mechanic said when he inspected it that they were metal on metal when we purchased it. So he sold us a car with unsafe, terrible brakes. Metal on metal, no pad left on any of the brakes. Cost of 4 new rotors and a brake job: 800.00$ Ed Dunne, when confronted about this, claimed the brakes were "just fine" and called me and my fiancee liars. Ed Dunne sells unsafe cars to unsuspecting, trusting people. Please think about the type of person who would sell anyone a car with 4 bad brakes... Only the worst type of person would sell a car with 4 bad brakes to anyone. He couldn't care less if they get in an accident and become crippled or die. If he did, he wouldn't be selling a car with bad brakes. But he made an extra 800 bucks! See how well that works for Ed Dunne? The man, seriously, has no conscience. Long story short: If your even thinking about doing business with this man, Ed Dunne, simply hit the gas and keep on driving till you find another dealership. He lies, cheats people and sells people unsafe vehicles, all to make MORE profit! He is the worst kind of salesman and the type of man who gives car sales people the bad reputation they often don't deserve. And he gets extremely rude when you call him on the carpet for the shoddy vehicles he peddles to unsuspecting people. He called me an as8hole and told me he wouldn't ever sell to me again. He told me to get the fu*k off his lot. Couldn't believe it! Thank God is all I have to say! Ed Dunne also has a referral program where he gives 100 bucks to anyone who refers a friend, etc, to purchase a car. The person who referred us never even got her 100 bucks. We asked him if she got her money, and he lied to us and told us she did. We called her and asked her and she never got a dime of that referral money. So Ed Dunne is simply a liar. She also told us she purchased 3 cars there and after all the problems she had with the last vehicle, and not getting her referral money, said she wasn't ever going back to that man for anything. much less another car. He does not treat customers well at all. Total contempt would be the best way to describe how he views customers. So between me, her and my fiancee, there is 3 people who won't ever get cheated by Ed Dunne ever again! Ed Dunne is a bad person, with poor character and no morals. That is the only type of person that can sell a car with no brakes to unsuspecting shoppers. Good people couldn't do that because they have a conscience. I myself, couldn't do it. It wasn't a mistake on his part. He knew they were bad. But he made the decision to sell it in its unsafe condition and roll the dice with our lives. It's just how he does business. He is a bad person with no morals. Put his dealership in your rear view mirror now and drive to the next dealership. He will screw you too if you give him the opportunity. Don't! And lastly, Ed Dunne sold us a car with outstanding recalls on all of the airbags without informing us. I guess this is ok, if you want airbags that shoot shrapnel into your face in an accident. Not sure about you, but that's my least favorite thing to happen when the airbags go off. We took it to Macgrath Honda in Crystal Lake and had it fixed for free. Total time: 77 minutes. And that's 77 minutes of free work that Ed Dunne, if he was a good person with good morals, would surely have gotten done prior to selling the vehicle. Especially since it was free. But he couldn't care less whether his cars are road safe or not. All that matters to Ed Dunne is making a few extra hundred bucks on each sale. Safety be damned! He couldn't care less if you buy a car and die a half an hour later because it had no brakes or the airbags shoot shrapnel into your face on impact. He got paid and that's all that matters to this used car salesman. Buyer beware!

They sold my 90 yrs old neighbor a piece of junk beater that was totally overpriced, she had to…read moretake to Dave's for work on the transmission within 3 days of the purchase. Definitely not Classy, take your business elsewhere.

Friendly, professional staff and great service. Did a great top-to-bottom inspection and took the…read moretime to explain what my car needed now, what it would need in the future and what it did not need. Extremely trustworthy and prices were very reasonable. I would recommend it to anyone looking for a great place to have their car serviced.

Everything. Have been going to Dan-Tone for 40 years and never disappointed . He advises us on…read moreproblem and cost

My Daughter took her Dodge Avenger in for a diagnostic-- the results were a dead throttle body--…read moreshe said they quoted her $480.00 parts and labor to replace it~~~~~~ I got the part on ebay for 50 bucks and with one screw driver and 2 sizes of wrench I replaced it in 20 minutes. Even if I charged a hundred bucks an hour it would have only cost her- under 80 dollars ( I did it for free ) Mt wife's comment was ~ ~ "They must think women are stupid"-- Bruce Kuda Burlington Wisconsin ( for the last 30 years)

So far so good. This location was recommended by a wonderful gentleman, Joe, that I met at O'reilly…read moreautoparts. He said "go to Hi-tech and ask for Gilbert" followed by directions how to get there. Best advice I've received since we moved here. Although we had no appointment and just POPPED up Gilbert was so nice. We didn't have transportation back, we were leaving the car overnight, and he made arrangements to get us home out of the rain safely? Who does that nowadays? Talk about going above and beyond and great customer service. We haven't gotten the car back just yet but as soon as I do I'll do an update

I took my car here and never saw it again. I called and called and he kept saying he was waiting on…read morea part. To fix the window. I decided to show up and did not see my car and he searched and couldn't find it. I had to keep calling him he has not once reached out to me. He said my car was towed by his business neighbor. I said ok well when are you going to get it it and did the part come if not I'll pick it up ASAP. It had been like 6 months at this point. So I didn't hear from him despite calling at least twice a week. I had someone else call and finally got him. He said he forgot to check lol. I told him I want my car and my belongings are inside. He then said it was junked. I WAS LIKE WHAAAT!! He said he would replace it and has not done so. He keeps feeding me BS over BS AND MORE BS. He has gone so far as to give me a title and show me a car only to ask for it back. Saying he can't get the parts. Then he finally gave me a car and it wouldn't start after I walked there to get it then had to walk back. Then he wanted me to pay to get the part and he would put it on for the window that wouldn't roll up lol. Plus I was suppose to pay for the title and plates. For a car that won't even start and prob won't last through the winter. Scammer hustler not a machanic

Experience Automotive is experienced, dependable and honest. We trust him completely with all our…read morecars. Dwight and Starr are hard working and prompt with estimates and call backs. They really do all they can to save their customers money - no unnecessary repair recommendations here!

Trustworthy and awesome. Wouldn't take my car anywhere else. Fast service and were sensitive to…read morecost.

Terry Compton has been our go to for all of our families vehicles for the past several years!…read moreHonest, reputable and trustworthy. The deals are always smooth and easy and the stock is quality! If you're looking for a specific model he will find it for you too!

Terry is a good and decent man and we are satisfied with the customer service and the vehicle we…read morebought!

No response to a valid request. Friendly lady at work, still no response as promised.read more

My Trusted Audi Mechanic for over 10-years with multiple cars…read more Honest, friendly service!

This is the dealership I have used to service my car since the beginning and it's a 12 year old…read moreFusion with 155k miles. I always know I can trust them to be honest and replace what needs to be. Bradford is my usual service advisor and he always makes sure I receive excellent service. When he is not available, Mike is also great and helps take care of what I need. I am thankful to have a place to go to, to keep my car running great!

Since the move to their fancy new location, the service department here is now a complete circus…read moreact. The head clown is Belal Barakat the service manager, and it trickles down from there. I purchased my vehicle Certified Pre Owned from Boucher's old location and purchased an additional extended "Platinum Wrap" warranty. I was told it covered everything. Everything. Bumper to bumper were the exact buzzwords used. I've used the warranty here in the past without issue. The way it works is you schedule service and tell the advisor the reason for service. The dealership then diagnoses your vehicle and submits a warranty claim. You pay a $100 deductible for the visit. I had an appointment this morning at 7:30am. I arrived on time and waited to get in the bay because there was only one overworked employee checking cars in. When the check in was done I was assigned to Elijah, who was very nice. After he verified the reason for my visit he told me I would have to pay $660 for multiple diagnostic fees. I mentioned how I've only had to pay the $100 deductible in the past, and asked why it would be different this time. He said that's "just the way it is" and it was out of his hands. I asked for the service manager to help clarify. This guy Belal was sleazy right from the start and gave slippery used car salesman energy. He slithered over to the desk and started typing, then started making excuses for why there would be charges and it was all lip service. He condescendingly told me maybe I should talk to the sales department. I'm guessing it's got something to do with me actually winning warranty coverage issues in the past and they're no longer making money off of me, so I can pound sand. Just be careful here. This place does not do honest business, at least not any more.