I recently purchased a pre-owned automobile from Delta Imports. I worked with Jen Wittlinger in…read moretheir sales department. Since I've purchased many cars in my life, both new and pre-owned (both from private parties and dealers), I've had many experiences. Buying a pre-owned car is always a leap-of-faith, buyer beware situation. The car I bought had low mileage for the year and was represented to me to be in great shape. The service department went over the vehicle top to bottom and fixed or replaced anything which needed attention before they put it on the lot. A few days AFTER I purchased the car, I noticed something which escaped my attention during the buy process. There was a repair made by the previous owner on the right front fender which was not done well. In fact there was a 1 x 2" area where the paint was bubbling. Because the car was in such great shape and the fender issue was obscure, I figured I should have been more careful and now it's my problem. However, I also thought it's possible the dealer missed this issue as it appeared to me they made every effort to fully disclose the condition of the car when I bought it. I called Jen and explained the situation. She and Delta could have said "sorry" but instead she asked me to drive it in so they could look at it. After the professionals looked at it, they told me they would fix this problem at no additional cost to me. Wow. If you bought a car from a private party or probably any other dealer, the outcome of this situation would not have been so easy. It's obvious to me this dealer is taking the long view of business. Based on my experience thi time around and the last time around (2nd car I've purchased from them), I would strongly recommend this dealer and Jen Willlinger in sales.

Complete lack of communication, unprofessional service department…read more My experience with the service team at Porsche Grand Rapids has been thoroughly disappointing due to a severe lack of professionalism and basic customer communication. Key Issues: Unreachable Staff: Calling the dealership routes you directly into an automated AI system that never connects you to an actual service advisor or manager. Unprofessional Communication: When correspondence actually occurs, it consists of sporadic, overly informal text messages rather than professional updates or documentation. Zero Follow-Through: Phone calls and emails go unreturned for days. They are quick to give verbal brush-offs on major service and repair issues, but refuse to provide written updates or official claim tracking numbers when requested. A brand like Porsche requires a service department that operates with transparency and urgency. Hiding behind automated phone trees and ghosting clients is unacceptable. I would strongly advise taking your vehicle and business to another dealer that respects their customers' time.

Like most people, I have two things I look at when looking for a mechanic. Obviously - competence…read moreand honesty. Unless you're mechanically inclined, it is easily to be misled or cheated. I was once told by a dealer's service department where I bought the car that my car needed brakes and it was unsafe to drive home. This didn't sit well given the car's mileage so I took the car to Spaanstra Bros. They showed me that my brakes were well within the safe operating level. Ten thousand miles later, I had the brakes done and they were still good although getting close to needing replacement. Of the repairs and service I've had done here over the years, they may not be the least expensive, but I feel I'm receiving value as a result of their competence and honesty. Highly recommended.

Good car guys, I trust them. I'm really glad I found this place. I used to worry about being…read moreovercharged (and I know nothing about cars, so that would be easy!) Spaanstra Brothers is nothing flashy, but they're easy to work with and fair with the quote. I hope I don't need car repairs anytime soon, but if I do, I'll take my car there. Don't expect to just drive up and get service, they're a small shop and if they're busy, they'll tell you. (That's okay by me, it means they they're busy because they're good! Also, I've had that bad experience where a place takes your car and takes way longer than they say they would, this place will be honest up front.) Note: It's super easy to get Spaanstra Brothers confused with Veenstra's Garage, which is just down the road across the street.

I have an older car my kids drive that I have taken to Ed & Dave's several times for repair…read more They've always have been a little pricey for their service but I had confidence they were doing good work. The last time I had that car there, someone "inspected" it while on the lift. I was told there was a broken spring that needed to be replaced ASAP and that the strut could fail with the next pothole. I was verbally quoted $1200 plus for the front stuts. I took to a different place and for less than $800 I was given the old struts back to find nothing broken. I can accept they charge what people are willing to pay, but I can't accept being lied to.

To be on the safe side I had a front end alignment completed on wife's van after a blow out from a…read morepot hole incident. I had previously replaced the damaged rim and decided to replace all the tires as well as the blown out tire. Upon recommendation of the tire dealer I took the van to Ed and Dave's. Made an appointment and was promptly taken care of at designated time while the alignment only took an hour. Van drives/steers fine. I am very satisfied. However, I would have liked a better explanation as to what was done or what damage was done, or just a "checked out fine". But when asked what they found, all I was told is that they did a front end alignment. Maybe I'm too old school. But I would recommend Ed and Dave's and will use them for my auto repairs; just ask more questions next time.

I was shopping for a used truck on AutoTrader.com, and found exactly what I was looking for at…read moreBetten Baker Buick. The challenge: I live in Dallas. Holly, my salesperson, and sales manager Jake, made the remote process super easy. The price was fair, the transaction smooth...I highly recommend this dealership.

We recently had our mini-van repaired here because they were a preferred vendor associated with our…read moreinsurance company - which means that things are guaranteed for life. They repaired the vehicle - but I felt like some things were not done quite right. I took the van back for another looksie at the physical and mechanical issues. They had an excuse for everything - nothing was their fault. We (the auto body guy, the insurance guy and myself) took a test drive to check out the driving issues and they didn't really think it was their problem. At one point I made the comment that we really treasured our mini-van: "With little kids I can't imagine living without our mini-van." The guy from Grand Buick said "I had kids - and we did just fine without a mini-van." Ok - so I guess I'm an idiot now. The people there - while efficient - were ornery. I don't think they really gave a crap about my vehicle problems - all they cared about was getting their check from the insurance company.

These people strait up played me. Went to have my envoy serviced. So initially I went in because my…read morepower steering pump wasn't working , coming to find out it didn't need a new one . So they replaced that then they charged me $1,100 after they told me it was only going to be 750. And then when I confronted them about the huge difference in price the owner threatened me threatened to keep my vehicle and overcharge me for storage fees for every single day if I didn't just pay and leave . So I had my vehicle brought to a real mechanic and sure enough these assholes put the wrong serpentine belt on and put it on there so tight that it had to be totally disassembled to get it off . And so then putting that wrong serpentine belt on would have caused so many future problems for my vehicle . This was the second time they've done this to me . So the first time I brought it in for the same issue . So anyways they replace the fuel pump I pay that time it was $1,200 I don't have the receipt anymore otherwise I'd post that too but this has been about a year now . And I just didn't think about leaving any kind of review because I was pretty upset . You know so anyways I gave them $1,200 I leave I get two blocks away in my power steering doesn't work anymore so I turn right around go right back and dude comes out trying to act like he's looking for what the problem is then he offers to put it back on the lift to show me something and then gives me this line where he says oh I could just shed a tear for you too talking to me and my boyfriend . Once this place is original owners passed away the place went down the hill fast I will never bring my vehicle here ever again the only time I ever did in the beginning was for the $13 oil changes . And I cannot find their business that's open right now otherwise I'd be blasting this all over their website . But these people are shady as hell and will try to fight you if you disagree with them because that's what the owner Dave did to me . You're all pieces of s*** Dave and your son.

This is the only shop I and my family will ever go to. Honest people, good mechanics, straight to…read morethe point

In my lifetime, I bought 6 new cars, and this one is the best experience. Thanks to Brian Nguyen…read more The whole process was painless. At first, I saw something in their inventory that caught my eyes, so I emailed Harvey Lexus. Brian emailed and called me back, we made an appointment, came in, did some test drives, and then voila Brian has a car that is perfect for me. The rest of Harvey staff is awesome too. Steve didn't push other extra services on me, he told me what Harvey offers like extra paint protection, services, and so on. I declined and both Brian and Steve are okay, not pushy. Other places will try to get every penny out of ya. Then Jordan showed me all the car features. Brian was so sweet, he put a red bow on it. Picture perfect!

This is a fantastic dealership. The employees treat the customer with respect and appreciation…read more Having a car serviced here is an exceptional experience. The attention to detail is highly impressive. Consider buying and servicing at this dealership. It's well worth it!

Three times I've had auto problems and these guys did a great job diagnosing the problem,…read moreexplaining what the problem was, and fixing it

I went dropped off truck there they had it for weeks then I spent 2,000 dollars and picked up…read morevehicle then two weeks later light came back on so I took it back to them then they changed sensor here I pick it up a hour after I pick it up my light on again so I take it to a dealer my timing chain is stretched out and it's way under a year and the owner todd isn't going to do anything for me don't go there In all now I have to have my vehicle fixed again by a dealership and pay out of my pocket because the timing chain is bad still and I've contacted Brian and todd neither wants to fix my vehicle that is still less than a year so should be under warranty

I knew my Toyota RAV4 was due for a check-up (started making some sounds, misaligned tires, and the…read morebrakes felt off after 12 years of driving), but I hesitate to find an auto shop on my own since I have limited car repair knowledge. Fortunately, a good friend of mine recommended Acme Tire & Auto in Rockford, so I decided to call and stop in! My friend and I talked to Alex, whose the owner of Acme Tire & Auto, and he was absolutely friendly and sincere about the work that was needed! The first time I stopped by, I needed an alignment and oil change, which was done very quickly! I needed to head out of town for the week, so Alex was mindful about my limited time in the area. Very reasonable prices! The second time, I came back to get my brakes changed. Per the advice of my friend, he recommended coated rotors since I usually keep my car outside through all the seasons. Alex was able to order those parts the same day, so I was able to decide that when I dropped off my car. Overall, great experience getting car work done! I would definitely recommend this place to friends and family. Price - fair & reasonable Accessibility - easy to find location Customer Service - friendly & honest Timing - great! Accomodating

Alex has been the most accommodating and fair mechanic I've ever worked with. It is important to…read morehim to make sure that you can worry about your life and not your car. He is always kind, understanding, and gracious. It seems he has a lot of regulars because every time I am in there he knows his customers and they know him. I feel that he will try to do everything he can do for you.