As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

I had a very disappointing experience with Scout Properties and cannot recommend them based on how…read moremy inquiry was handled. I contacted them the day after a rental property was listed because I was very interested in applying. I spoke with the listing agent, Emil, and made it clear that I wanted to move forward. He told me I would need to tour the property in person the following week. Since I live out of town, I asked whether a video tour or another accommodation was possible. He explained that the unit was occupied and suggested I attend the upcoming open house. I reminded him that I wasn't local and offered an alternative: I have a close family friend in the area who could tour the property on my behalf before the open house. Emil said he would contact the tenants and get back to me. Unfortunately, he never did. Despite multiple follow-up phone calls, voicemails, and emails, my messages were ignored. A well-respected local community leader and family friend also reached out to both Emil and the owner on my behalf with a courteous email. Only then did Emil respond, stating they were "moving forward with another applicant." What made the experience even more frustrating was that the property remained listed afterward, the listing description was updated, and when I reached out again, I still received no response from either Emil or the owner. To be fair, I did speak with a couple of other staff members at Scout Properties who were courteous and professional. Unfortunately, my interactions with the listing agent and the lack of communication from management left a very negative impression. At a minimum, prospective renters deserve timely communication and the courtesy of a response.

It has been a while since I left my review and have had people asking if I still felt the same way…read more I absolutely do! Metro Home Managers does a fantastic job and you cannot go wrong by using them for you property or to manage your condo association.

I've worked with Lance and Todd for almost 6 years managing the rental and upkeep of a single…read morefamily home in DC and can't say enough great things about their efforts/support. As an DC property owner and landlord based in California, I valued their end to end management of the property, inclusive of several repairs, that allowed me peace of mind from a distance. They were excellent at balancing the needs of both myself and the tenants and earned my confidence to the point of managing the renovation and sale of the property. I would highly recommend Metro for both property management and realtor support.

I have been a homeowner since 2015 and our property continues to have subpar Management all due the…read moreHOA board choice for management. They are more about the paycheck than doing the job. The follow up and follow up through of this company is lacking. Myself as a 30-year property management professional. I can tell you this company and all past management companies have not had the homeowners best interest at heart. The HOA Board past and present continues to operate on their own accord and have let down the homeowners as well

My experience with Robtco has , been wonderfu!…read more This is a very professional yet understanding is the people with great insight! It is very rare to find find genuine, fair , good hearted people , like the staff at Robtco! The properties are well maintained ! I appreciate all Robtoco has done for myself and children

I would like to tell you about our wonderful Property Manager Miss Barbara Frost. My wife and I…read moremoved into our apartment in May. Our apartment had some issues that needed to be taken care of. Barbara wasted no time to solve our toilet problems, our refrigerator issues and our screens on our windows. I am 100% amazed how all these problems have been taken care of so quickly and done professionally. My wife and I are so grateful to Barbara, and now we can enjoy our apartment. Pete & Gloria Patellis

Oscar came early this morning, he was great and fixed all of our electrical issues. Great service…read morefrom this gentleman.

Everything about this senior residence is outstanding. The staff are courteous, and my…read moreinteractions with staff have been pleasant. They are quick to help and solve any problem that you may have. Kudos to Juan, Jenna, Brandy and Olivia!

I have been living at Riggs Crossing for9 month and I love it…read moreI love the large capasity washers and dryers, dishwasher. The staff is very helpful and always willing to help. The activity coordinator, Olivia Smith is on point. The manger Brandy and Jenna is always willing to help you to solve problem. Juan the only maintenance personnel keep up with demands of the building. The building is outstanding and I am enjoying living here.​

I can't say enough good things about my experience renting from Atwan. He is extremely kind,…read morehonest, and truly runs his business with integrity... something that's rare these days. When my wife and I went through a difficult situation, he went above and beyond to help us get through it, showing compassion and understanding that we'll never forget. Any questions or concerns were always addressed quickly and professionally, and it was clear he genuinely cares about his tenants as people, not just renters. We felt supported every step of the way. I would absolutely rent from him again and highly recommend him to anyone looking for a trustworthy, dependable, and caring property manager.

Had only the best experience with LivingSimple. Atwan and team were incredibly responsive and…read morerespectful. Our maintenance requests were resolved within a few business days and they were communicative. Had we not purchased a home, we would've definitely continued our lease.

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

A good property manager is hard to find. I'd put Next Level Rental and Realty in the average…read morecategory... sign on if you're desperate. Two tenants moved out while they were managing the property and there were damages unfixed; and we did not see any deposit money. After the first tenant moved out we had to get carpeting in one room professionally cleaned, then replaced altogether in order to rent! Two months from tenant move out and no sign of owner's repair deposit either. Don't know why I need to keep asking about basic things. At least they were quick to send people out to fix things; the prior property manager couldn't even do that.

May have been a competent company at one point, but certainly no longer. In the 18 months we…read moreworked with Ed, his company mismanaged the lead inspection process (costing us thousands), mistakenly charged us for maintenance and repair that was the tenant's responsibility, failed to coordinate with our HVAC company on maintenance and payment, failed to remit monthly payment for the correct amount due, and failed to coordinate and communicate with me regarding the renewal process for the tenants. I would avoid.

I've been using Edward as a property manager since July 2020 (i've used 4 different firms over the…read morepast 15 years). I found him after interviewing about 9 firms, and then went with him after speaking with 5 of his references that he provided. He was very transparent when I first connected him and he would quickly answer questions about his management style, company and staffing profile. Perhaps the worst part about Edward is that its hard to find anything negative about him (LOL). He's just the most even keeled person I've ever dealt with... He deals with everything in a calm, paced manner. He's definitely not pushy, and treats everyone with respect, and has the gray matter to anticipate and work through problems before embers turn into flames (and we've had many embers thrown at us over the years, so he's battle tested at this stage in my eyes). One example: a few years back, the unit he was managing for us had a heating issue. The parts were on back order (early pandemic related shortage), and without asking, he went through multiple hoops to try to procure the parts needed, and then checked the weather report and because of an upcoming temperature drop he went ahead and provided backup heating device to the tenant to head-off a potential heating emergency before it happens. Lets roll the clock forward: While your mileage may vary, for me, I have had several documented occasions when I sent him an email near midnight and he responds within 3 or 4 minutes afterwards. I think one time I sent him an email way later than that which was meant for the next day, and he immediately responded. IIRC, I scolded him slightly for not prioritizing sleep over a low priority email from me LOL... but that's just how he's wired. His demeanor also extends to how he hires his staff. Again, the people he's brought on seem very even keeled and are active listeners. Also, it appears he's scaling his company in a methodical fashion. When I first spoke to him 5 years ago, I think he had about 200 properties they were managing. I know he's grown beyond this, but I haven't felt any difference in the orchestration of the work. This was a huge problem for me with a previous firm where as they grew, the wheels came off. Also, with his being a registered agent in Maryland, I'm already set on using him if we hit the market for anything. He's also served as an honest sounding board a few times we considered moving on something.

I almost never leave yelp reviews, but I want to share my experience with Atlas Lane as neither a…read moreproperty owner nor a tenant, but as neighbor that interacted with one of their property managers (Matt). I live in a condo in Adams Morgan adjacent to a recently-built building (The Olso), which Atlas Lane managed at the time (two years ago). Right after the building was completed I noticed that the outdoor floodlights were on all night, and they were shining into my bedroom and keeping me up at night (even with my curtains drawn). I did a little research and found that it was managed by Atlas Lane, and thus I emailed them at 9pm about the issue I was having. I wasn't expecting any response at all but I figured it couldn't hurt to try. To my surprise, an hour later I got an email back from Matt apologizing for the light pollution and saying that he would take care it. After that night, the flood lights were never on overnight again for over two years. Fast forward to last week, when the flood lights were again on 24-hrs a day. I again emailed Matt at Atlas Lane to let him know. He told me that Atlas Lane was no longer managing that building, but that he knew the company that was managing it now and would email them on my behalf. He even checked in with me again a few days later to see if the issue was resolved (of course, it was not), and then emailed the other property managers once again to remind them. In my opinion, this is outstanding customer service, and I'm not even a customer! I am so impressed that I am actually now considering using them to manage my own condo once I finally move out, even though I've never before even considered using a property management company because I always had such *terrible* experiences with them as a tenant.

I read negative reviews but applied with them anyway. Mistake. Waste of money and time. The agent…read moreI worked with was communicative but kept pushing tour out. They said we are #2 in line. But that often the first people to tour don't like it. Said have to wait for tenants to be ready before we could tour, then kept coming up with excuses for not being able to see apartment. Finally, after supposed weekend for tours to start passed, I reached out and they said they had so many applicants that apartment rented sight unseen. Based on their info, I estimate they made $1500 in fees taking all the applications. At some point, it seems unethical to take application money past 5 or so applicants. Honestly, a refund of our $100 would have been appropriate. It honestly feels like it was a money grab to get application fees.