Felipe, our service technician, was great. He explained all the services our vehicle needed. It was finished before we expected it to be. There was a confusion over a discount that I was getting, when I texted Felipe he texted back quickly and explained where the discount was given. I just didn't look in the correct place. He was professional and personable. We will continue using Razzari. read more

Avoid this place like the plague. Buyer beware. Take your business elsewhere. Last time I was here, they couldn't figure out that the issue with the car was a spark plug... they held the car for over 2 weeks, didn't fix it and made me pay $2,500 Took it to a different mechanic and they figured it out. This time I had several issues with the car and asked for a diagnosis. Seems like there are several things that need to be fixed... fine but then they quoted me $7,500 which was more than I bought the car for... so I said no, how much to just take it home. Jim said $750... then later calls my wife and says he misquoted me and it would be $1,500... So I go to pick up the car and they forgot to give me back the whole key. When I tried to call someone about this, service sent me to voicemail several times and then said to try coming by tomorrow morning, because people are off work at 5pm, I called them at 4:25pm... . Update 2/11/23 Showed up to see if they can find my key. James said "check the center console, we may have put it in there..." checked and nope... checked the possible spots, nothing... they have my key and I want it back. I was told if they can't find it they will cut me another one. I get better responses in person. They were able to make a replacement key from my other key. It only took a few hours out of my Saturday morning. I don't like to dis on local businesses, but don't treat me in a way where I have to warn other customers. Buyers beware! Leaving 2 stars, but should really only be one. read more

Razzari Chrysler Dodge Jeep Ram - Here's your key fob back, minus the key... - Auto Repair Near Me - Merced, California

The service department is probably the worst service department in the history of service departments. For a 2 hour job they had my truck for almost 2 weeks. Never do business here. Trust me!! read more

It has been about a month ago since we purchased our truck from Razzari. Richard V was the salesman who assisted us with our purchase. My husband found an online advertisement on Facebook on a truck we have been wanting. You never know when looking online what to expect. Richard made it easy with the detailed communication. The transaction process was even easier. Thank you Richard V for your service and helping us out with our new purchase. read more

What a bunch of clowns. Emailed asking what their best financed price was on a vehicle. I was ready to drive down this weekend. The "salesman" (and I put that very loosely) quoted me higher than what their website had listed. I emailed back asking if he was serious and if he actually quoted me higher than their website listing... No response back. Great sales tactic. read more

Horacio at Razzari was super nice and friendly, got me to the car I was looking for, was quiet during our test drive, got our paperwork done fast with little hassle. Overall a great car buying experience. read more

Razzari Chrysler Dodge Jeep Ram - My new car - Auto Repair Near Me - Merced, California

Just wanted to recommend this dealership for doing exactly what they said they would do. I purchased online and they kept their word throughout the process. Thank you Mary and Brandon for making this possible! read more

They need to stop posting Service Coupons on their website because they are false advertising. They have a 2 for $130 coupon for oil change and they do not honor it. Yet they honor other coupons on the website. I tried making a complaint on the better business bureau but this business name doesn't even come up under Razzari. read more

Thank you Gordon, and Ricky! We had a horrible experience at ElkGrove Dodge, and although we were skeptical on any dealership in the the surrounding area, I'm glad we made the decision to reach out and explore Razzari. Our 2nd Dodge lease was up, and we were specifically looking for the new 2021 Dodge Durango R/T (tow and go package). Razzari had one we wanted. Due to us living in the East Bay, we wanted to avoid wasted time on both ends, so my fiance called the dealership to get information on the car, and talk numbers. He spoke with Gordon, the Manager, and he was very attentive and had excellent follow through. He was transparent, and did what he realistically could to get us near a price we were comfortable with. Although the pricing was more than we were currently paying for our current lease, we knew times are different, so we were willing to justify the payments. We made the drive out to Merced, and fell in love with the suv, and secured the deal. After 3 different leases, this was the most simplest, painless and quickest lease process we've experienced. We couldn't believe how quick the entire process was from start to finish. Ricky was also great, and personable. He made the process painless, and was very knowledge. We love our new suv. Thanks Razzari! read more

Razzari Chrysler Dodge Jeep Ram - Auto Repair Near Me - Merced, California

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Razzari is the worst dealership in the Central Valley! They put a ding in my new car and tried to conceal it and not tell me. I saw it right away and told them I wasn't taking delivery off until it was fixed! They fixed it only to break another piece of the bumper and this time I didn't notice until I changed my oil. When I called them about it I got the run around from the manager to the service department. I will never buy anything from this place again. I will however continue to put them on blast and give them bad reviews for as long as I live! If I could give them negative stars I would. Middle finger up for this scumbag organization! read more

I have left multiple messages with the number provided and still no return call have had multiple issues with my brand new car since I got it and now am going to contact a lawyer I pay way to much money on my car to have these issues worst dealership ever avoid this place read more

Razzari Chrysler Dodge Jeep Ram - 2022 dodge charger hellcat - Auto Repair Near Me - Merced, California

Absolutely great experience. Isaac and Harry helped and bent over backwards to help us get into a Jeep. Great customer service and great experience. read more

This is not the first time that I have been treated poorly there for being a female and no one talking to me using specifics about my own car. I have been repeatedly told "don't worry we know what we are doing" it's my car. I have a right to know and not to be treated like I am ignorant. The dealership is homophobic and sexist. This is the 2nd time I have been asked about "where is your husband" and when I inform whomever that I have a wife a derogatory comment is made. This last time I was told I needed rear brakes ASAP and should not even be driving it. Took the car to my mechanic and my brakes had 3/4 life left in them. This dealership is a money stealing pit. do not go there. read more

Went to browse for a car today, and was helped by Fernando. I felt absolutely no pressure and he was able to answer all my questions. This was the first time I've ever felt zero pressure from a salesman. If you go to razzari Chrysler for a car, ask for Fernando. I guarantee you won't be disappointed. I'll be heading back to make my purchase SOON! read more

My Husband & I had the pleasure of working with Myles to secure the purchase of our 2023 Ram 1500 Limited Longhorn. From start to finish Myles made sure the transaction was to our joint satisfaction. Frank the Sales Manager assisted us as well to our satisfaction. They worked with us to get the best deal and exceeded our requirements for excellent customer service. read more

Miles and Larry helped us out! Great service! I would highly recommend if you're looking for a new or used vehicle! read more

Just bought my first truck 1500 RAM. The team got me a great finance deal on my new family truck. Thanks to Jordan and Lean for hooking me up. read more

Absolute garbage service department, Jim the service manager is complete trash at his job, no communication skills whatsoever, nor does he know enough about auto mechanics to even properly operate as a service advisor much less as department manager. Multiple times they had opportunities to step up their game, I even went as far as to contact the general manager who never called me back either, only sent my message to the service & parts director Weston, who is literally just as bad at his job as Jim, these people don't value their customers only their money....If my vehicle isn't fixed properly the first time there will be a lawsuit too, I'm not bringing my vehicle in to this place multiple times to be jerked around. Edit: Hi Elizabeth, I had already called Michael at one point and only received a call back from Weston as stated in my review...I just called and left another message for him, however, after reading through these other reviews it appears you have no desire to better your service department, same issues for years now so I don't see much point in going any further up the management chain.... read more

So they recently got a new manager that let go of couple employees that had been working for years with them. The new manager is rude and gets upset right away. Also the mechanics don't know how to fix the cars . My car has been in the dealership couple times and they still can't fix the issue. So I don't recommend Razzari at all read more

I dropped my Truck off Friday Morning on 4 th of July weekend The service department told me I would have my car back by afternoon I never got my truck back until Monday afternoon and had to borrow a car from my friend to go to work No phone call saying they were keeping my truck I wanted a New Ram but my truck broke down at 170,000 miles and don't want a another very unreliable... I won't buy another as the ram has no resale value and They don't value their customers... read more

I drove to Razzari on July 5th to purchase a 2018 Chevy Volt. The buying experience was fine - Myles was very friendly and helpful. On July 20th, however, I had to get a jump at the airport because the 12-V starter battery was dead. Upon driving home, it was still dead - it hadn't charged at all during the drive. After measuring a voltage of 4.5V, I called Razzari and learned "oh yeah, we had to jump the battery just before showing you the vehicle." I took the vehicle into a dealership and they said the battery was bad. As the issue was clearly present at the time of the purchase, I would have thought it would be a no-brainer and that Razzari would have reimbursed me for the cost of the battery. But instead they said it is a used car and there is no warranty with the purchase. Very poor customer service to sell a car with a known issue and not make it right when the problem shows its head within 2 weeks of purchase!!! Update: David took care of the issue. So overall pleased with the outcome and the vehicle. Price was good! read more

I love Razzari! I bought my 2020 Jeep Compass there when they had there clearance sale and I got such a great deal on it! Isaak my my salesman and he was so patient with me while I looked around at other cars as well & got me the best deal possible on my Jeep SUV. He didn't rush me or pressure me to buy like some other dealers do! Thank you so much isaak I will definitely be going back when it's time for a new car! read more

Razzari Chrysler Dodge Jeep Ram - My new Jeep Compass - Auto Repair Near Me - Merced, California

Myles and Larry were both awesome. Quick process, good price on the truck and answered all our questions.

Worst place ever worst experience ever. Whatever you do i suggest you read all the bad reviews, and don't pay attention to the good ones because those can easily be faked to improve ratings. read more

Thank you to Issac H. for a seamless, no hassle process when purchasing my Jeep Grand Cherokee! All of the guys (Issac, JC, Larry) at Razzari were respectful of my wishes and time, which was much appreciated. Also loved that they filled my tank and detailed my car before sending me off! Would definitely recommend Razzari to friends and family for a great car buying experience! read more

Razzari Chrysler Dodge Jeep Ram - Auto Repair Near Me - Merced, California

My mistake for thinking they got better years after they had my wifes jeep for three months and caused extra damage. That cost me another $1500 to have fixed with another mechanic. This time they had my ram for two days and called to let me know they didn't know why it had no brakes still. They were absolutely willing to run up the insane price tag for exploration but no way! I still have no brakes and their Dodge Tech has no idea why after charging me to shoot in the dark with guesswork replacement. Be sure and talk to Weston so he can offer a detail job as compensation like he did for my wifes Jeep. I love my Dodge trucks but Razzari is definitely not a place for anything other than robbery. The joke is on me for going back! read more

went in looking for a deal w my trade in and got just that! Horacio was such a big help and him being bilingual was a huuuge plus! thank you Horacio read more

I have to say I am very happy with the customer service I received from this store. I bought my car in the bay area although I live in this area. I did not have a good experience with the dealership I purchased my car from when it came to taking it in for maintenance and recalls. I was hesitant to go to MERCED but the past experiences I had with them was good. So I decided to take my car in for the maintenance on the transmission. The manager asked me if I wanted her to take care of the recall that was on my car. I was surprised because usually I had to fight with the other place to did the recalls. I will definitely go back and I will buy my next car from that dealership. Thank you again Debra (Manager) Norte read more

Cheap! When I say cheap I don't mean their prices I mean their management. I gave them my info they ran it gave me a ridiculous rate when I said take the rate down or give a couple grand off the truck they said no. Fine, next day I get an email from them so I call them saying hey I got an email from you guys did anything change? As in are you striking a deal with me? The manager very seriously said I helped with your deal yesterday and no nothings changed then hung up, A manager? You believe a manager gets the customer on the phone and not want to strike any deal, instead hang up on the customer? Mind you I had to drive 3 hours to pick up the truck as "they don't deliver" lol Fkn trash dealership- don't waste your time and money real dealers fight for your business, chip/car shortage or not, even in these times they try to make something happen, these guys don't give a shit about your business so better to give your hard earned money to someone else not these unprofessionals, they should be selling horse carriages not Jeep's. Ruined my whole buying experience. I hate people wasting my time especially after doing a credit check. At this point I'll just wait for the bronco, especially after Jeep's cheap ass charges for everything that's standard on other cars. I'm disgusted of the Jeep brand as a whole now. From it's Headquarters all the way to its dealers all trash. read more

Antonio (Tony) was great at trying to find the right car for us, price it within our means and assist us with any concerns. Overall customer service with Tony was great! No complaints. For the facility itself, the dealership, the car was displayed to us extremely dirty with food crumbs on the floor and seats. This was driven by the owner. The vehicle was promised to be detailed for next day pickup, yet looked to have not been washed thoroughly and minimally detailed since there were still crumbs and dust throughout the car! Not to mention, the back of the passenger and driver seats have scratches in them that require complete replacements. We are now awaiting arrival of these parts. For a new car, we expected the dealership to carry more pride in their vehicles and customer appreciation. read more

Went over to Razzari to possibly trade in my forester for a wrangler. Fernando ended up speaking to me and showing me a 4xE and all the features it offered. He didn't push me to buy it right away, but if I do change my mind I would definitely go back and find him. If you're looking to get any car, then I would definitely recommend dealing with Fernando! Thank you for the nice experience, I look forward to doing business in the future with him. read more

At about 7:45 am I stopped by about a month ago to get a quick oil change for my challenger in the express lane only to be told they do not do walk in oil changes... I don't live in merced & wanted to use a dodge dealership on my way to Fresno .. while inside, I wanted a cup of coffee and was told their machine was not working... ok it happens I guess .. about a month later (yesterday) I was back in Merced and had a nail in my tire, the tire pressure was reading very low so I stop by to have it repaired or get a new tire because I have rims and tire protection on my car.. they agree to look at it to see if it was fixable or whether they had to order a tire, once again while in the waiting room I go to grab a cuppa coffee, and guess what? I WAS TOLD THE COFFEE machine was broken.. I reminded him that it was broken about a month ago and the guy just shrugged his shoulders and said "I'm not in charge of the coffee"... About 2hrs later ... The service representative calls my phone & tells me that They were able to patch the tire but I needed to make sure I replaced my door lock because it was broken... I told him there was nothing wrong with the door lock when I brought the car in and I was sitting in the lobby looking at him call me from his desk and I'll be out to speak with him... I asked him why the technician was messing with my door locks? There was nothing wrong with the door locks, I very rarely even use those door locks because I use the remote key or the button on the door... It's just odd to me why somebody would be messing with the door locks to begin with, needless to say I wasn't very happy because I don't live in Merced am the door lock part would not be in until the following day... needless to say I'm going to stop at Starbucks before I go because I know they won't have any coffee .. and I'm betting they will not offer me any compensation for My inconvenience having to drive 40 miles to get my doorlock fix that they broke... if they do give me any kind of compensation I will edit this review and post what was done for me, if this review stays the same they didn't offer me anything which is totally unacceptable.. I just feel as if this dealership does not care about their customers by any means, starting with a month ago not offering to perform my oil change like I requested, whether there were walkins or not there was only one car in the drive up line and it was like the guys didn't even want to work and get out of there a little cubicle.. and for a coffee machine to be broken for over a month only shows the lack of respect they have for the people waiting in their lobby area... The lobby area with the uncomfortable $20.20-year-old office chairs.. and the service representative wanted me to pay for that lock, and was hoping I wouldn't say anything. I had to basically get borderline animated for him to realize I'm not paying for a lock I did not break!!!!! MODESTO/Turlock/Stockton/ Dodge Service is much better, they all have working coffee machines and nice waiting room areas that are comfortable and clean.. AND THEY DONT BREAK YOUR SHIT.. they need to remember who keeps their doors open ... the customers read more

Made an appointment to get the oil changed on my vehicle. After waiting twenty minutes the service tech took the vehicle that came after me for the same service. When I asked the service clerk what happened all I was told was "they must have forgotten about yours on accident". When I told him there's a reason I made an appointment he just said, I'll check right now. But he was helping another customer out. I then told him to let me know if they're not going to have time so I can take my vehicle to another dealership, and instead of saying they'll take care of it he says it's up to you. Apparently they don't know what customer service is. I'll be taking my business elsewhere. This is a very crappy, small and non-service oriented dealership. Not sure why it's even open. read more

Jovani Gaytan Paez, Razzari Car Salesman, was extraordinarily pleasant and professional, during the purchase of my newest Jeep Wrangler. He definitely demonstrated his keen knowledge of all vehicles on the Razzari-Dodge-Jeep-Ram lot, but especially Jeep. I felt very informed, by him, during my car buying experience and I highly recommend him. He is a 5- Star professional! Razzari gives - ROCK STAR- sales advice! I am more than pleased!!! read more

Service department lacks in communication skills and turned my oil change into something that left me without a vehicle all day

Besides the fact of having to bring the Jeep in for repairs in first place, I'm always taken care of. Just would like to suggest updating the online hours of operation listed on the dealership's website. It says open until 4pm Saturday's. Should be updated to 2pm. Thankfully, Ruby was able to still help me after arriving a few minutes past closing time. read more

They took 2 weeks to actually get communication back on my vehicle just to find out they are barely doing a tear down to find the issue. They don't ask if you need a rental you have to call and find out on your own. They don't communicate or call back as they say. Terrible service wouldn't buy or service my vehicle here again. There excuse is that their are other cars waiting for months.... Like I care about that and it's my problem, that's the companies issues not mine. Slow service, no system in place. Terrible please don't take your vehicle here read more

I would have posted 0 stars if possible. Went to the service department on a lunch break to schedule an appointment for repairs. Appointment was made for 2 days later. GREAT! I can work with that. Verified the date and time one more time before leaving. All good. 2 days later I show up for appointment and I don't have one. Then I'm asked "Did the person you spoke to tell you our diagnostic techs are about a week out?". If I would have known that, I wouldn't be standing there with my vehicle so it could sit at the lot for a week. I will never return to Razzari for anything. Ever. read more

While on vacation at Yosemite my Ram 2500 needed u-joints. I called all the repair places near the park and was told the earliest they can see me is mid-September. I called Razzari and they were booked too, but the service person had me hold and connected me with commercial service. Tom the service manager knew I was in a bind and expedited the work and got me on the road before the end of the week. I can't say enough about timeliness, professionalism and quality of the work read more

Great team at Razzari! JT Hudson and the rest were up front, helpful and treated me and wife like royalty. The deal was very reasonable and the finance department made us happy. We will definitely buy there again soon. Thanks Razzari. read more

Razzari Chrysler Dodge Jeep Ram - Redline rollin. - Auto Repair Near Me - Merced, California