While on my way from California to Tennessee I had a transmission problem that left me stuck. After a 40 mile tow to Turlock CDJR I met Katrina the world's best service writer. I explained my situation and she immediately brought out Richie their best tech. He quickly got the truck to roll and they got right on the repair. Parts had to be ordered and they kept me advised continually. They went above, way above and beyond to get me back on my way. Richie drove the truck several miles to test out the repair. The following morning I was back on my way. Katrina called to make sure I made it home ok. If you are in Turlock you are very lucky to have a dealership like Turlock CDJR, they are customer centric. And Turlock CDJR is extremely lucky to have Katrina and Richie among their employees. I never expected this level of help to get me going. You guys are stars Thank you again and again. Bill read more

Called these folks because I've got a Charger I am looking to sell. The Google number provided routed me to the service department, where I was immediately met with hostility. The man that answered the phone laughed and said "you have the wrong department." I asked for their name and he hung up. What an extremely dismal entity this is. Manager "Steven" didn't seem to care whatsoever either, brushing it off and making light of it. Stay away from these folks they truly don't care. read more

Armando, Steve and the team were literally God-sent! It was their kindness right out the gate that hooked us. THANK YOU! Our growing family will never be the same! read more

Terrible mechanics trying to scam people who don't know much about cars into paying more. Don't take your car here thinking the dealership is legit and actually knows what they're doing, because they absolutely do NOT. Thieves and scammers work here! read more

Hello, Update. The right front passenger window did not go down. Took me 4 days to notice. Jerry said bring it in we will fix it !! I live in Sacramento so kinda a long drive. Took it to a dealership near me, the motor is out ? Has to be ordered. Kinda disappointed it was not noticed. Everything else seems to be good. read more

Turlock Chrysler Dodge Jeep Ram - Waiting for me. - Auto Parts & Supplies Near Me - Turlock, California

Today I picked up my 2025 Ram from Turlock CDJR and ( Howard Nash) and had the best experience I've ever. To start I've probably purchased and leased over 20 vehicles in my lifetime I recently purchased my Ram and I couldn't be happier with the experience. From the moment I called in, Howard made me feel welcome and never pressured me. He was incredibly knowledgeable and patient, answering all my questions and making sure I understood every part of the process. I Exchanged many calls and texts as this was my first Ram product after many Ford and GM products I appreciated Howard's honesty when discussing pricing and features. Howard was never annoyed or bothered by all my questions and concerns . Howard worked with his finance team to make sure everything was transparent and had no hidden fees or surprises, and they worked hard to get me a great rate that fit my budget. Best of all no none sense accessories.. When I came to pick up the car, it was spotless and ready to go -- just as promised. The entire process was efficient, and I never felt rushed. I would absolutely recommend Howard to anyone who is looking for a Chrysler dodge jeep or a Ram as this guy worked with me from start to finish . Thank you to the Turlock CDJR team and again special thanks to Howard Nash for making this the best buying experience I've ever had. He had my business for life. read more

A big thank you to Jay for the outstanding customer service this past week during my service appointment. He was very friendly, professional, knowledgeable and helpful. Customer service is imperative and Jay went over and above to accommodate me from start to end, making the experience fantastic. Jay went out of his way to bring me my paperwork, acknowledged me while with another customer, took care of all details thoroughly and was overall a pleasure to communicate with. Service was the quickest ever and top notch because of Jay! read more

My wife was in the market for a Jeep Wrangler 4xe with leather seats. We had visited another dealership prior, but they weren't very helpful with meeting what we were looking for. After more research we fell on some models at this dealership and made a call to check their inventory. From the start, Armando, was attentive, kind, and interested in making my wife's vision come true. While they didn't have our make and model with leather seats, Armando was able to custom order seats and make it happen within our price point. We are very appreciative of their expertise, professionalism, and cordial nature. They really went the extra mile to make sure we were satisfied with our purchase. If you're in the market for a car, go check them out! read more

I would like to give a Big shout out to TCDJR. I was able to bring my truck in today for a hitch receiver install. My appt was for noon. I was assisted by a Gentleman named Jay as soon as I arrived. This was my First time here after buying the truck a couple months ago. I felt welcomed, Jay was a pleasure! Great sense of humor and Efficient. Check in was easy, and they were Quick. It was ready within 2 hrs from drop off. Kudos to the tech who installed it as well. It looks good. Thank you!! read more

What a pleasure to find a business who's service employees actually provide service with a smile and genuine desire to help me with my issue. Ed Morga heads this department and his presence is felt everywhere. Clearly he has developed into the crew a "how can I help" mentality. Jay is a gem and a keeper. I do hope management is aware of his value. Finally a car service dealer we can trust. read more

Working with the team at Turlock Chrysler Dodge Jeep Ram was a great experience. They're very knowledgeable helpful and understand my problem. I highly recommend them. Thank you so much... read more

This place is amazing. I travel an hour to ensure my truck is taken care of by this team. Would not go anywhere else!!! read more

Good morning, After the third time going to a well known tire shop that rhymes with "WES" to get a basic frontend alignment with no success. I decided to take my 2016 Ram 2500 diesel in yesterday to have it aligned and frontend checked. Not only did they fix the slop in my frontend but got the alignment right the first time!!!! Frank from the service department was very helpful. You can tell by the way he interacts with not only customers but everyone around him that he truly enjoys helping people and goes the extra mile to do so. This dealership has always treated me well. I highly recommend stopping in. Thank you for your time, Rudy read more

We love this place. It is a bit of a drive for us but you can't beat the service. We trust the work to be professional and timely and it always is. A big shout out to Ed Morga for his care of us and to his team. read more

This was the first place I had stopped at when car shopping and it was the only place i needed to! They had great deals and even had exact requirements that I was looking for in my next car. Abdul was amazing! He was there with me the whole step of the way, took time to explain everything to me, was very patient throughout the whole process and was a pleasure to work with! He was very nice, very forward, and ensured I was taken care of. Mike in finance also did an amazing job, answering all questions I had in depth and was a huge help with getting all of that side of business in order. Needless to say, everyone working there was super friendly, welcoming, and understanding. Loved the fact that I finally got a picture of a giant bow with my new car! That was a cute little bonus! read more

Turlock Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Turlock, California

Love the staff At Turlock Jeep. I came in for my second oil change and my experience was phenomenal! From making an appointment to servicing my vehicle. The entire service department including manage Ed were very professional. Five star in customer service. Thanks you all! read more

I always dreaded going to the dealership because it felt more of a business transaction versus making me feel my concerns were being taken care of. Well not no more! FRANK went above and beyond. He was helping and doing everything in his power to make sure I left satisfied. He excelled ! I will be going back and will always ask for him. Honorable mentions are Katrina and Izzy for helping me while frank was taking care of other things! Solid team!! read more

Finance Manager basically told us to screw off. We were passed around to 3 different sales men. Then they instead we met their sales GM before we could leave. The GM said he wanted to give us the price before we left and that he would give us a better price than online. It wasn't better. But that wouldn't have made me post this negative review. What did it was when we called back and ask to speak to the Finance Manager and the GM told us to go somewhere else because he didn't want to lower his price to match the price of Fresno Ram even though the one at Fresno had a higher package. We just loved the color of the one in Turlock but are unwilling to pay $3k for it when it also had a lower package. read more

Jay was a great help in getting the job done on my 2025 ram 2500 service was great,and all the rest of the personal

Jerry helped us very well very patient not pushy at all felt very comfortable around the finance manger and the salesman very good Spanish speaker as well El jerry nos ayudó con paciencias Sin hacernos sentir presionados me gustó su servicio de él read more

3 years since my first review and this place is STILL horrible, Bobby the supervisor gets on calls with upset customers and decides that making comments like "we don't work for free" about Safety Recalls, they refuse to call recall on customers behalf. Tom has NO customer service skills. Upon reading the other SERVICE reviews this place is just horrible. They only get good reviews because the sales dept. asks them to when purchasing a car.... read more

Amazing service, great service advisors.. Jay was great to work with.. Thank you so much..

Reter and Armando were straightforward and up front. Only problem i had was having to drive 4hrs to get a great deal!

Great customer service. I was assisted by Frank who had exceptional manners and treated me with great respect. Little things like that go a long way. I saw him talking to all other customers in the same way read more

I came to get some stuff fixed and I got helped by Frank. He was great very friendly and helpful. He answered all our questions and got our stuff resolved. If you go in for parts ask for Frank! read more

These guys are some of the most professional, time efficient people I have ever worked with. They were able to get me in and out with the vehicle of dreams quicker than any other dealer has before. The manager Reter was a really amazing guy and made sure we got the best deal possible! I would highly recommend anyone looking for a vehicle to shop here first! Thanks again guys!! read more

Turlock Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Turlock, California

Worst experience thus far. My vehicle has been in with service dept 3 weeks with no calls whatsoever. I decided to call & get told "well your recall was 1.4 mos ago so it must've been done right" my mechanic wouldn't charge me to fix the truck because this is a recall issue & he will NOT rip me off, now I have to have the truck towed once again to another dealership because they never even looked into my notes to see I have paid for extended warranty. 3 weeks, what was done? I called to speak to a manager, was told they have none! Insane!!! read more

Came to pick up my truck from a recall and the lady at the counter was very rude right from the start asked to talk to some one else and frank came out and took care of the issue! Very respectful and knowledgeable. Thank you frank for helping us! read more

Juan and Jerry were amazing! We knew how much we wanted to pay monthly and they made it work on the vehicle style we wanted! read more

Turlock Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Turlock, California

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The experience was great, we were helped as soon as we arrived. We already had in mind what we were looking for, so the process was quick with minimal waiting. Anthony and Rebeca made our customer experience even better by assisting with the application!!! read more

I just wanted to give a shout out to Frank in the service department. My jeep broke down and he was super helpful. He helped me through every step of the way. He called me regularly to let me know the status of my vehicle and helped me get a rental car. I highly recommend Turlock for you service repairs. read more

I contacted Anthony in Sales with a phone call to verify details on a vehicle I was interested in. Anthony was able to secure an excellent price for me before I made the long drive to Turlock. We arrived later the same day and the car was waiting for us to do a test drive. Anthony was excellent in answering all of our questions about the vehicle. they quickly had the car washed and fueled up while I sign paperwork. We were very happy with the deal and drove away in a new Grand Cherokee. read more

This was my first time coming back to Turlock cdjr. I was wearing about going to another dealership after my past experience, but the new service Advisor Frank made all the difference in the world!!! he's by far the best employee they have and a blessing to any company! I wouldn't be surprised if he's running the whole department by them time I come back for service! thank you Frank!!! read more

Professional, on time and super helpful! In and out in less than 2 hours!! One of the better dealership experiences I've had!! read more

We were in the market for about 6 months and finally found a beautiful 2022 Ram Big Horn at Turlock CDJR! After inquiring about it on Auto Trader, we instantly got a response via text from the dealer to set up an appointment to go see it. Kyle was our salesperson and had the vehicle ready for us upon arrival. He was very friendly, approachable, and professional! Never felt pressured and he was able to answer all of our questions. The vehicle, itself, was super clean, exactly as pictured, and smelled great too! It met our needs for our family, and then some. The price tag was really affordable, especially in this economy. Kyle was a true pleasure to work with. His patience, communication skills, and efficiency was top notch, especially when it was time to start the paperwork. We had our very tired, fussy toddler with us and Kyle still provided exceptional customer service, working diligently to finalize everything in less than 3 hours. We shared lots of laughs and stories and actually enjoyed our car-buying experience. We got an excellent deal and are now ready to hit the road to enjoy memorable adventures! Would absolutely recommend working with Kyle at Turlock CDJR if you have the chance. You won't be disappointed. read more

AVOID THIS DEALERSHIP 47 DAYS. Turlock CDJR had my vehicle in the Service Department for 47 days before I towed it to a different mechanic. I own one vehicle- a Jeep Patriot with 91,559 miles. Unfortunately, I towed it to Turlock CDJR on August 15, 2024 when the engine light came on that morning. Turlock CDJR paperwork shows they determined on the same day I would need a new engine due to a blown head gasket. My warranty company was not contacted for 13 days to request the repair. Over the next four weeks, Turlock CDJR slowed rolled the process of taking pictures of the engine, engine tear down, and the inspector; my case was not a priority for them despite my many calls for updates. On day 28 I contacted the Bureau of Automotive Repair (BAR) who went out to the dealership a week later and reviewed my case. The BAR determined that Turlock CDJR was "Out of compliance" and reduced my bill by $2,060.00. Turlock CDJR wanted $11,082.60 to drop a long block engine into the Jeep. My warranty decided this amount exceeded the value of my vehicle and bought me out of my warranty for $9,950. The check was mailed to Turlock CDJR on September 19, 2024 and could not be located by Turlock CDJR for 13 days. On October 1, 2024 I went into the dealership with a witness. Service Department Manager Bobby Victorino claimed he still did not have my "Buy out" check. After 60 minutes of excuses from Bobby, he and his manager "Teter" produced the check. I towed my vehicle out that day. The condition of vehicle was unacceptable. It had been left in the dirt back lot of Turlock CDJR for 47 days with two windows rolled down, the plastic they attempted to cover the windows with was ripped and blowing, the vehicle was filthy inside and out, the gear shift dismantled and on the seat, the gas cap open, the driver side modeling loose, and bolts laying on the hood. The loose engine parts returned to me included a random Dodge Ram manifold. Mikkie Priela- read all the other negative reviews and see how often his name is mentioned. Bobby Victorino- Waited until day 47 to tell me that he didn't want to work with my warranty company; which was a Jeep warranty purchased through Jeep. Sales Manager Teter- could have kept a Jeep customer through compassion, honesty, and good customer service, but opted not to. Shortly, a response from Turlock CDJR will appear here indicating they are sorry I had this experience and I should contact them to resolve it. My calls and emails to Suman Dhillon, Customer Service and Mariah Shafer, Service Administrator of Turlock CDJR were not once returned. Never got any response from either of them in 47 days. Please use caution and read all the negative reviews before you utilize this dealership. read more

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Great experience buying a Jeep Gladiator from Gerry (and Juan). Very knowledgeable, great deal!

The sales team was phenomenal in getting me in the truck I wanted. Thank you Turlock!!

I came in to sell my vehicle and their service was excellent. Jerry was very helpfully. Thank you so much.

Armando was a fantastic sales person! He is very people-centered in his approach. I felt at ease as a woman coming to a dealership. Armando answered all my question and was not pushy at all. His focus from start to finish was it being the best experience for me. read more